Date Received: 2022-06-03
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I opened an XXXX XXXX interest free credit card with Barclays bank back in XXXX ( XXXX XXXX XXXX ). I had planned to pay out that account and not be charged any interest, however on XX/XX/XXXX I was charged the full {$1000.00} interest charge without being contacted by this institution. This took the balance from Previous Balance as of XX/XX/XXXX {$1600.00} Interest Charged + {$1000.00} Statement Balance as of XX/XX/XXXX = {$2600.00} I contacted the company and was unable to reverse the charge even though I was prepared to pay the card in full at that time. On XX/XX/XXXX I transferred the balance to a new XXXX XXXX XXXX account and called the company to close out the account. I just logged back in out of curiosity and the account is still active! I contacted the bank ( I will attach the correspondence ) and was told I'd need to contact their RETENTION team. I have no wish to retain services with this bank and feel that not only is this charge predatory, but also this retention is more than unreasonable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90403
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Regardless of the multiple written requests, BRCLYSBANKDE account is still reporting on my credit report in violation of federal law. The 3 Credit Bureau failed to comply with the Fair Credit Reporting Act, 15 USC sections 1681i within the time declared by law and continued reporting of unconfirmed information which now, given all my attempts to address it directly with the bureau, as willful negligence and non-compliance with federal statutes. Please UPDATE the account in my Credit Report : BRCLYSBANKDE XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90802
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: On XX/XX/22 at XXXX, I spoke to a Barclays Bank representative that identified himself as " XXXX XXXX on a recorded line. I attempted to make a payment and was refused by the representative. They then proceeded to lock me out of the account so I could not make an online or mobile payment. I have a recording of the company refusing to allow me to make a payment. They then reported late/no payment to my credit report and added late fees even though they refused to accept my payment information. My payment information was never collected to apply to the account even after I stated I am trying to make a payment and close the account. Then they decreased the credit limit, all negatively affecting my credit score which led to me losing a house I was under contract for because my score dropped significantly when pulled right before closing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78613
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: A. I called in to Women Within to place an order B. I was told to get app and make order that way so I did. but I got an error message stating I could not place an order I must call in. C. So I called Women Within back to tell them, they told me that the would send situation to tech to fix it. D. They took my order over the phone. I ordered 3 dresses to receive in 3 days so I paid extra for fast shipping. XX/XX/1920 E. I received items in 3 days. F. I sent back 1 dress. G. I checked the online credit Barclay/Juniper to see if I got the refund. I did receive the refund. But the bill was high so I looked to see what the problem was and that Women Within had charged me the same amount the following day. H. I called my credit card company I told them that I was charged twice. the man at Juniper/Barclay told me he would handle it that I don't have to pay that he removed out of my account, I. Then 3 weeks later I received a package in the mail from Women Within but I hadn't ordered anything else. This was about 3 weeks after I had received the original order and had sent back 1 dress from that order. J. I called Juniper and reported this but I had not opened the package the man asked me to open it but I didn't I only peeked in through an airhole in the plastic wrapper. He told me to request a label. K. I received a letter the next day stating that I had been sent to their XXXX XXXX XXXX I called them they told me that was should not have been sent to Collections, to open package to the label out and send it back to write in the invoice duplicate order. M. I had a witness to this phone call and he wrote a statement about the call and me getting the label and sending package in. N. I had a witness to delivering package to the XXXX Post Office she write a witness statement too. O. I have a letter stating they received this information and that I don't have to pay for the other items. P. In XXXX Barclay wrote to me stating I had to pay and that they have receive nothing from me. Q. I called them about this they said they have received nothing from me no witness statements or anything. I asked if they through everything I send away no response. The reason that I didn't have the receipt print out of the reurn is because when I got in the line at the post office there was too many people in there because of the covid-19 rules. They said that anyone with a printed return label on their packages should place it in the return area because there was to many people in the post office. If we didn't move along the place could be shut down.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95531
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am enrolled in a Barclay 's Credit Card promotional program called " Flight Cents '' under which all of my credit card purchases are rounded up to the next whole dollar and for the extra cost I earn travel miles with XXXX XXXX XXXX program. There is a business relationship between Barclays and XXXX XXXX XXXX XXXX XXXX XXXX. Every month I pay Barclays to be in the Flight Cents program. Since I enrolled, there have been several months where I am charged to be in the Flight Cents program but I don't get the miles I am supposed to get. I have to call Barclays and file a complaint to get it resolved. On my statement dated XX/XX/2022, I was charged {$27.00} for Flight Cents, but I did not get any miles. I should have received over XXXX miles. On XX/XX/2022, I filed a complaint about this issue with Barclays. My complaint number is XXXX. I have called several times about the status of the complaint and resolution and there is never any progress and nobody can give me a status update. At first they said it could take up to 30 days to resolved and now the representatives are telling me that it could take 60-90 days to resolve. I have been charged and have paid for a benefit that I have not received. If this is happening to me then I assume it is happening to other Barclays customers. Barclays is making a lot of money by fraudulently ripping off its customers. XXXX XXXX XXXX also be profiting off of the fraudulent charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32205
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Getting a credit card
Subissue: Sent card you never applied for
Consumer Complaint: I recently had a credit card with XXXX bank for the chain store XXXX. When the credit card switched to another bank, Barclay Bank, I opted out by phone ( XX/XX/2022 ) to receive the new card due to very high interest rates charged by Barclay. I called again in XX/XX/2022 to confirm that the card was cancelled and that I would not receive a new XXXXBarclay 's card, also to complain about unsolicited emails that were being sent to my work account ( which they claim they were unable to stop ). It is now XX/XX/XXXX and I have received an unsolicited credit card from them, despite my opt out request and my account being closed. I have been waiting on hold for over half an hour to resolve this issue as I do not want this on my credit rating. No one has picked up the phone so am unable to resolve.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 070XX
Submitted Via: Web
Date Sent: 2022-06-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Closing your account
Subissue: Can't close your account
Consumer Complaint: I received an offer for a Jet Blue credit card. I called to discuss the offer because they gave me something different then i accepted. During the conversation I said I did not want to do business with the credit card company because I felt it was under false terms. I told them close the account, i did not want a card or any business with them. After the conversation i thought i was all set. I never received a card or any corespondence from Jet Blue. About 2 months later i received a email from a credit reporting agency stating i was delingient 2 months with Barclay credit card. I did research and found out it was jet blue. I called asked to have the previous call reviewed and asked to speak to a manager and that was declined. I stated i never received a card, bill, never activated or used the card and didnt understand how the card was used which caused me a bill. I was transferred around and then finally told i would get a call back. I got a call back from the fraud unit who was very rude and dismissing and said it was not fraud and they again would not allow me to speak to a manager or have the call reviewed where i said i never wanted the card because i felt JET BLUE LIED about the offer. I have worked very hard to build my credt and this caused my credit to drop over 100 points! PLEASE HELP resolve this issue
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06450
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: During rst week of XX/XX/2022, I was planning to take advantage of the current automotive market condition and sell or trade in my vehicle to purchase a new XXXX vehicle. I called my banks and credit unions to see what the current rates are and to get information of obtaining a pre-approval. I was told that my rates would me higher due to my credit le. I pulled my XXXX, XXXX, and XXXX credit les and found that someone has been using my identity to obtain credit from several creditors. These creditors include Barclay Bank Delaware ( {$5200.00} ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85750
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: In XXXX and XXXX of XXXX I charged my Barclay Card ( XXXX XXXX XXXX ) three separate charges in the amounts of {$500.00}, {$300.00} for deposits on a XXXXXXXX XXXX that was to take place in XXXX of XXXX. In XX/XX/XXXX I charged the balance in the amount of {$3300.00}. Due to covid the cruise was cancelled and rescheduled several times over the next year. In XX/XX/XXXX we requested a refund from XXXX. {$400.00} did get credited to my account. They said at the time that it could take 6 months or more for the full refund. I was patient. I called periodically. Finally in XX/XX/XXXX I contacted XXXX who told me that the entire refund had been sent back to Barclay card US. I never got the credit. At that time I submitted a dispute. Barclay has declined the dispute stating that since the original purchase was 2 years prior they will not investigate nor credit my account for the services that I did not receive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29607
Submitted Via: Web
Date Sent: 2022-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I signed up for a XXXX XXXX with Barclays Bank, using my existing XXXX frequent flier number. The bank offered a bonus of XXXX miles after spending at least {$2000.00} within 90 days. I met that requirement in less than 60 days, and paid my balance in full. After waiting for the miles to be posted to my account, I contacted the bank, and was informed that the miles had been posted. I then noticed that the bank had an incorrect XXXX frequent flier account on my credit card. I again contacted the bank to inform them that they had the wrong number. After SEVERAL phone calls, I was told that the bank had created a new frequent flier account with the airline, and hadn't bothered to tell me about it, or supply me with a password to access the account. The bank refused to correct its mistake, and I had to contact XXXX XXXX several time to gain access to this new account. Once I finally gained access, I saw that my XXXX miles had not been posted to the account. When I contacted the bank AGAIN, I was told that I was wrong, and that the miles had been deposited. I'm getting nowhere with Barclay 's Bank. I've spent more than 6 hours trying to resolve this issue, but the bank acts with impunity. Please revoke its ability to operate in the XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A