Date Received: 2022-10-23
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Incorrect credit limit ( says {$1100.00}, actually over {$3500.00} ) creating artificially high utilization ratio which is decreasing credit score and creating undue financial hardship
Company Response:
State: FL
Zip: 34481
Submitted Via: Web
Date Sent: 2022-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Check my credit report again after having reported to Barclays Bank an inquire on my credit by letter in XX/XX/2022, I have not applied for any credit with Barclays Bank, I am not aware of why this appears on my credit and even though I wrote to them in XX/XX/2022 they have not removed this request from my credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34759
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: check # 1 written out on XXXX XXXX {$5000.00} pay to Barclays XXXX XXXX check # 2 written out XXXX XX/XX/2022, {$15000.00} pay to Barclays I called my bank and found out both checks cashed out on XX/XX/2022. I called Barclays and they said they haven't received the payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27615
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Barclays calls me repeatedly, and when I answer, they immediately hang up. In addition, Barclay 's has not responded to mail correspondence regarding the debt they claim I owe.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Other features, terms, or problems
Subissue: Problem with convenience check
Consumer Complaint: I have continuously received consumer checks in the mail despite fraud from someone stealing the checks and using them. I have asked the company in excess of XXXX times to stop sending these. They have told me every time they have turned off the feature, yet I continue to receive these checks. Despite XXXX XXXX XXXX and filing formal complaints with multiple agencies they continue this behavior.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98038
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Incorrect information on your report
Subissue: Personal information incorrect
Consumer Complaint: Proof of copy of original application that includes my signature, Full payment history from original creditor, original agreement showing they can legally collect the debt. If cant proof all 3 delete this account from credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07050
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-21
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: After the complaint against Barclay for them messing up my account, they lowered the limit on my card as retaliation. NO other card has done this. I was also supposed to receive a letter stating that my credit and so forth would not be impacted by this mess they created. None of that happened and even after an email, the office of the president didn't respond.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2022-10-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-20
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: My payments are made by auto pay on my Gap XXXX reward card/Barclays. Barclays had an issue with their system duplicating payments for my payment on XX/XX/XXXX. My bank, XXXX XXXX stopped the duplicate payment, and then Barclays realized they took a duplicate payment out of my account, and then they took back the payment. XXXX XXXX realized that Barclay 's corrected the duplicate payment and sent my payment again on XX/XX/XXXX. Barclay 's claims they did not receive the payment, only received the reversal. I have emailed my bank statement to Barclays Resolution department showing proof of payment, 3 times, to XXXX. I have spoken to 3 different Managers. On XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. The last manager I spoke to on XX/XX/XXXX, her name is XXXX, told me that my bank statement is not enough proof of payment. She requested I get something in writing from XXXX XXXX. She then called XXXX XXXX while we were on the phone together to verify my checking account # and routing #. The XXXX XXXX representative also confirmed verbally the payment was sent to Barclay 's and received. Even XXXX XXXXXXXX told the Barclays representative, that what you are asking for is against banking policies, the bank statement is proof of payment. XXXX XXXX also provided me with the Trace ID of the transaction, and that does not seem to be enough proof for them that I made the payment. At this point, I have provided proof and they still have not applied my payment. I do not know what else to do to resolve this situation. Furthermore, I never received anything in writing from Barclay 's about the duplicate payment issue, I only found out about it on XX/XX/XXXX when I tried to make a purchase with that card, and it was declined by Gap. I still have not received any notification that they have received my statement and are looking into the issue. All I want is for them to apply the payment that I sent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11214
Submitted Via: Web
Date Sent: 2022-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I mailed a personal check to Barklays bank as a credit card payment. They are denying receipt of my check despite it being cancelled by them and received by my bank. The check reverse even has their cancellation/cashing stamp. Ive texted copies to no avail. Check XXXX XXXX {$4000.00} from XXXX XXXX. Cashed on XX/XX/XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Barclays Bank is not only at a zero but it's several years past the statute of limitations to be collectable as we live in North Carolina. The reporting on this should have stopped years ago as the debt is no collectable and no payment was due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28173
Submitted Via: Web
Date Sent: 2022-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A