Date Received: 2022-10-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: To Whom It May Concern : I have not only included the letter from Barclays but I am now going to include their faulty system in which Barclays claims they sent on time and in addition sent their billing to me at all. I never received the billing for certain months. To add to that as stated I have and will never be able to get in touch with anyone at this institution. They refuse to pick up the phone. I just emailed the CEO and still no answers. I don't know how to get protected but I can't continue paying to a company in which they are not willing to fix anything and continue to not tell the truth about a computer system that doesn't work. They have not done their full due diligence and it does require a lot of effort and time. They should have the resources.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10075
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: XXXX XXXX XXXX / Barclays Incompetent, unprofessional, uncaring, unprepared, arrogant, Just can't be summed up with one word. They cashed a large payment ( {$28000.00} card is used for personal and business ) on XXXX payment was due on XXXX they have no idea where it was posted to, and are telling me it could take up to XXXX billing cycles ( 60 days ) to find out, really. In the meantime, unless I were to send them more money my card is dead. We sent them a copy front and back of the check showing they deposited it on XXXX. They are to stupid, aloof, and arrogant to be able to figure it out, could care less that I have that card tied to several repetitive payments. One would think there might be XXXX person with some business acumen in this company of elitists and would say, Yes XXXX XXXX we can see where we cashed your check and we will honor all charges until we get to the bottom of this issue, Noooooooooo instead I get a run around from a bunch of robots. I asked for a manager instead I got a series of mindless robots and was told the " manager '' was in meetings, sure he was. We do pay {$500.00} per year for what???! As soon as I get my money back this card will be cut up into very small pieces, and a giant XXXX to Barclays.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 02905
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I was approved for a GAP credit card on XXXX, XXXX, 2022. It was approved by BarclaysBank. I was able to make a purchase two days after being approved for the credit card with no issues. Tried to make another purchase and was denied. I called customer service of the Gap. It was said that I had to contact the Barclays Security Dept in which I did. Was told that there was a freeze on my account due to them needing more personal information. I sent them the additional information that was requested. Which is the same information I submitted to them when I applied for the card. I received my first bill and wanted to make payment but was unable to because of the security block they put on my account. The system didnt recognize my info that was given in order to make payment. By this time another month accumulate with late fees and reporting to credit bureau. Which dropped my scores down to XXXX points!!! Which I hard knock!!! I called on XXXX XXXX, 2022 at XXXX to see why this was happening. I spoke with a customer service ( representative to see why this has happened. She replied, Oh they never took the block offf your account!!! So within two seconds removed the block off my account. She also stated whether or not the block is taken off the late fees still applies.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10455
Submitted Via: Web
Date Sent: 2022-11-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: This is two complaints on one form. Check XXXX written on XX/XX/XXXX cleared the bank on XX/XX/XXXX though routing # XXXX checking account number XXXX for {$13000.00} to pay on my Carnival Barclays card XXXX under XXXX XXXX. The card number to pay was clearly typed on the check. Check XXXX written on XX/XX/XXXX cleared the bank on XX/XX/XXXX though routing # XXXX checking account number XXXX for {$10000.00} to pay on my husbands Carnival Barclays card XXXX under XXXX XXXX XXXX. Again, the card number to pay was clearly typed on the check. I checked daily for the payments to post. Finally, called Barclays/Carnival on XX/XX/XXXX at XXXX CST. I spoke with XXXX. I was told he couldn't help me today. He would have to open a dispute for both cards Case XXXX was opened for XXXX 's card and Case XXXX was opened for XXXX XXXX XXXX 's card. XXXX wouldn't promise me a timeframe for call back. Because the payments hadn't posted by XX/XX/XXXX I was forced to make payments for both accounts. Had the payments posted I would have been paid off and we wouldn't have had to make the two payments this month. This is terrible customer service then to put me off further when I called is ridiculous. This was after I had to go to the bank and get copies of the cancelled checks so I would have all this information to provide to them. I have done more than I should have and they are holding on to over {$23000.00} of my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73071
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Other features, terms, or problems
Subissue: Problem with rewards from credit card
Consumer Complaint: I signed up for, and received, a XXXXXXXX XXXX XXXX card from Barclays in XX/XX/2022. The terms of the card agreement indicated that I would receive XXXX bonus points after charging the specified amount to my card. The Barclays Visa website indicated, correctly, that I had earned the XXXX bonus points as of XX/XX/2022. The website indicated, on XX/XX/2022, that XXXX points were transferred to my XXXX XXXX XXXX XXXX XXXX XXXX account. The extra XXXX points were earned on purchases that I had made ( in addition to the bonus points ). None of the points, however, were ever transferred. I contacted XXXX XXXX a number of time about this, and they repeatedly confirmed that they had never received a transfer of points from Barclays Visa. I have contacted Barclays about this several times, as well. Their records confirm that I am entitled to the XXXX points. They have repeatedly told me that they would correct the problem, and transfer the points to my XXXX XXXX account ; but they have not yet done so. In the most recent calls : they told me on XX/XX/XXXX that the problem would be corrected in 7 to 10 business days ; on XX/XX/XXXX they told me the points would be transferred in a month ; today, on XX/XX/XXXX, they told me the points would be transferred in 72 hours. Please have Barclays Visa transfer the XXXX points to my XXXX XXXX account. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I initially purchased something in XXXX of this year. And returned the item in person as well and was not credited that money. I then later received a bill for a payment that I should have not have to pay. So I started to try and work this out since early XXXX. I also send over a copy of the receipt that I had to clear things out. I spoke to numerous people no one really helped to get things done. They did mention that it was maybe because they changed banks, but sorry that is not my fault. This should have not happened. I filed a dispute and then they closed it and I had to call again so they could recheck. They told me to wait and where not helping at all. I finally called because I did not hear from them. They said this month after they told me not to worry because they where working on the disputed to just wait. So I got tired of not hearing anything so I flared yet again and they said they closed my account!!! Their bad actions of not helping had affected my credit. I need them to fix it ASAP!!! This is so sad that they just tied to wash theirs hand and affect my credit. I need for someone to fix this. I am in process of trying to purchase a home. Please have them fix my credit. In the attached paper is the receipt I also sent them so they could fix it fast. It is so old now that you cant really see but it was the proof I only needed to show them. It has taken them almost 4 months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94806
Submitted Via: Web
Date Sent: 2022-11-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-31
Issue: Getting a credit card
Subissue: Delay in processing application
Consumer Complaint: I wasted about 2 hours today getting transferred between incompetent agents who had no clue on how to do their job. XXXX was advertising the Barclays XXXX card and since I am a member I decided to apply. The application experience was the worst that I have ever encountered. The application went to pending and the website doesn't even provide any sort of application or reference number. I tried to reach out and they ended up transferring me at least 6 times over 4 phone calls. One agent even transferred me to XXXX, I cant even imagine this sort of incompetency. Anyways, I am XXXX XXXX XXXX of 12 years. I have an existing active Barclays Savings account which had pretty substantial funds in that. I had plenty of Barclays card in recent past. I have an XXXX XXXX XXXX. But looks like Barclays credit card department is totally dysfunctional and can't figure any of this out and I guess all these departments are siloed and dont talk to each other. They want me to fax or mail them a copy of my social security card, a copy of my passport and a copy of my utility bill. Even in this day and age, they have no way to securely upload or email any of this. I dont feel secure faxing or mailing any of this specially a copy of the front and back of my Social security card. I am filing this complaint in the hope that it might reach someone sensible at Barclays who can fix this fiasco.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07047
Submitted Via: Web
Date Sent: 2022-10-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-11-01
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I filed a dispute in regards to the incorrect items on my credit report. It has been well over 30 days, and I haven't received any investigation results.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2022-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-29
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: received a statement from Barclays ( Jetblue card Plus ) in XXXX. {$9.00} XXXX, {$99.00} annual fee {$29.00} fraud chg ( disputed and later rec 'd the letter XXXX XXXX confirming I was not responsible ). At that time I canceled the card so the {$99.00} was credited and I paid the {$9.00} XXXX. At that point, I should have a XXXX balance. Month after month, I was recieving statements with late fees and interest. For 10 months now I have called over a dozen times spent hours with numerous people to get no where. I have even went back from XX/XX/XXXX to XX/XX/XXXX exported the activity and if anything it shows a credit of ( {$40.00} ) but they keep sending me a bill for {$50.00}. They clearly have no idea what they are doing. I can even prove that on XX/XX/XXXX statement I had no carry over balance on the card. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2022-11-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-10-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I have XXXX accounts on my consumer report that are showing as Charged off. These accounts are from : XXXX in the amount of {$42000.00} XXXX XXXX XXXX in the amount of {$22000.00} Barclays Bank in the amount of {$8000.00} XXXX XXXX ( XXXX ), the amount does not show on consumer report XXXX XXXX ( XXXX ), the amount does not show on consumer report All XXXX of these accounts show Charged off on my consumer report. According to the Internal Revenue Service ( IRS ), a charged off account on a consumer report, must me filed with the consumers tax return as cancelled debt, with form XXXX. Which I have done. Once the account is charged off by the creditor, it is no longer debt, but filed as gross or ordinary income on the consumers tax return. Therefore, the XXXX aforementioned creditors, are inaccurately and incorrectly reporting these accounts on my consumer report to the consumer reporting agencies. According to the Fair Credit Reporting Act, a consumer 's consumer report MUST be 100 % accurate. These XXXX accounts on my consumer report are, in deed, inaccurate, and I request them to be deleted from my consumer report, effective immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92069
Submitted Via: Web
Date Sent: 2022-10-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A