Date Received: 2024-01-12
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I filed a complaint with the CFPB on XXXX XXXX XXXXXXXX CFPB sent my complaint to BOA in regards to my credit card payment not being procerssed. I ahve left three messages with BOA XXXX XXXX XXXX XXXX and she still has not repsonded to my request. I apid trhe credit card off in full ( {$2100.00} ) on XXXX XXXX XXXXXXXX and the payment is being held by BOA and not credited to my account. I paid sveral other cards off and the accpted payment and credited my account he same day. BOA is still holind my payment and refuses to apply my paymnt to my account. I beleive this is illegal. My two complaints with CPFB with BOA have been forwarded to US Senator XXXX XXXX XXXX office this morning. I am requesting enforcement action against BOA imemdiately. BOA 's bahavior is deceitful, deceptive, and unaccaeptable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I had a credit card with Bank of America. I paid it off directly with them and they were supposed to remove 30 days later. Its been over a year and it is still reporting on my account after u paid it off. Can this please get removed as I do not owe them anything at all.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 760XX
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 6 o 2 states I have right to privacy ( 15 USC 1681 ( section 6 0 4 a section 2 ) it also states a consumer reporting agency can not furnish a account without my written instructions under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98103
Submitted Via: Web
Date Sent: 2024-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Incorrect exchange rate
Subissue:
Consumer Complaint: On XX/XX/24, I got the message via email from Bank of America that I received a wire. According to the exchange rate on XX/XX/24 of XXXX, when the wire was processed, the amount I received {$16000.00}. should have been {$17000.00}, a difference of {$510.00}. On XX/XX/24, I contacted the lawyer of my father 's estate in XXXX to confirm the amount of DKK that was sent directly to my Bank of America checking account, as there was an apx XXXX difference according to rate exchange on XX/XX/24, when the wire was processed. The response was XXXX was the amount sent, not XXXX XXXX. On XX/XX/24, I went to Bank of America on XXXX XXXX in XXXX XXXX and soke to the manager, named XXXX. He kept insisting that the difference on $ XXXX the rate exchange difference. But actually, the rate exchange on XX/XX/24 was XXXX and the exchange rate on XX/XX/24 was XXXX. XXXX said he would look into this and I should come back XX/XX/24 at XXXX. Unfortunately, I had an appointment I could not reschedule. Later, I did drop off a Foreign Currency Exchange Rate Multipliers for the week ending in XX/XX/24 issued by the U.S. Customs and Border Protection for XXXX review. Also, on XX/XX/24, I spoke to Bank of Americas Wire Department and was told they had no information to give me about the transfer after 46 minutes and being put on hold, I was simply disconnected. I have documentation from the lawyer with the XXXX XXXX Banks statement. This is a problem with Bank of America, and I am unable to get any help from them. This is inexcusable as someone should have knowledge of where this {$510.00} is but no one seems to know or want to look into the matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33436
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My XXXX IRS refund was sent to Bank of America on XXXX XXXX. When my bank account didnt show the deposit that the IRS confirmed I checked my routing number and account number on my 1040 tax forms. I then realized that Id made a mistake and added an extra digit to the last XXXX of my account number. I immediately called my bank and explained my issue. They stated that when they receive an incorrect account number that doesnt match the name on the account the funds are IMMEDIATELY sent back. I then went into a branch for assistance and was told the same exact thing. At no point was an investigation offered to assist with the location of the deposit. I then called the IRS and inquired if the funds were sent back to them so that they then could issue a paper check of my refund. As of today XX/XX/XXXX the IRS has confirmed that Bank Of America has NOT sent back the funds. I am now waiting on the results of an IRS trace of my funds which could take up to XXXX months.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85326
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My name is XXXX XXXX and Bank of Americas ATM took my money of {$1000.00} on XX/XX/2024 which was part of my rent money and havent credited my money back as of yet. They advised me that I have to wait XXXX to XXXX business for them to credit my money back that their ATM took from me which is bogus. XXXX getting charged late fees of {$500.00} from my landlord because of this issue. I expressed this to Bank of America and the only thing they can say is Sorry but Sorry isnt helping me pay my bills. I need my {$1000.00} back now! ATM id : XXXX Bank of America address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 925XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX, two unauthorized transactions charged on my Bank of America credit cards, both from a gas station. Around same time, fraud transactions happened in several of my credit card and Bank of America card was one of them. I received a BoA security alert questioning the authorization of these transactions, to which I responded with a 'No. ' However, the transactions still went through. Immediately, I initiated fraud claims and replaced my credit card. After XXXX days, my claim was denied by the bank, with the reasoning that they believed I made the transactions without providing any supporting evidence. I requested a reconsideration but have yet to receive any update as of XX/XX/XXXX and the payment for these transactions are due.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94122
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I called in to dispute transactions of fraud on my account. The representative filed the first one in the amount of {$5600.00} and when she was done, she found more of the same transactions to dispute in the amount of XXXX dollars. I sent in a police report and was promptly denied and was not given a clear reason. Then I asked for a second look on XX/XX/2023, and within the next two days I received a credit of XXXX dollars, and they were still investigating the XXXXdollar dispute. I thought it was funny how they paid one so quick and not the other. I waited and on XX/XX/2023, I was denied because they said I participated in the scam. I don't think they are acting in good faith. I would think if I participated in it then they would not have paid either of the claims.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34207
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a Bank of American credit card. The due date is XX/XX/XXXX. I paid my balance in full on XX/XX/XXXX. However, I got charged a late fee of {$29.00} and I didn't get any notification of this charge. I didn't use this credit card after XX/XX/XXXX. In XX/XX/XXXX I found that my XXXX score decreased 69 points just because I didn't pay this late fee!! First of all, I paid my credit card in full ; second, Bank of American didn't notice me that they charged me a late fee. Without knowing it, they report me as delinquent to credit beau, which significantly impact my credit score! I have an excellent credit history and this late fee impact 69 points of XXXX score!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 068XX
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I had a 0 % balance transfer offer on my BofA credit card that was expiring on XX/XX/XXXX. I had set up an automatic payment to payoff the balance ( {$9100.00} ) on the due date of XX/XX/XXXX from my XXXX savings account. I decided that I wanted the balance paid off before the due date so I cancelled the automatic payment for the XXXX and instead, set it up for the XXXX of XXXX. My payment on XX/XX/XXXX posted for {$9100.00} as did the payment on XX/XX/XXXX. This gave me an overpayment credit of {$9100.00} on the card and left my XXXX account short by that same amount. Upon calling BofA on XX/XX/XXXX when I realized what had happened, I was told that the credit would be refunded in 10 business days. Even though it had not been 10 business days, I called BofA on XX/XX/XXXX, as I had still not seen a credit on my XXXX account and my BofA credit card still showed a {$9100.00} credit. I figured I would check in on things. The person I spoke to said that nothing had been done on my account but that he would put in the request ( I believe his name was XXXX ). He told me it would take up to 60 days to receive my funds back which seemed ridiculous as the money can be pulled from my account in just a few days for a payment. On XX/XX/XXXX, BofA sent me a letter that said they refunded the {$9100.00} via ACH to my XXXX account ( they also noted the last four of the account number ). As of XX/XX/XXXX, there is still no deposit to my XXXX account and when calling XXXX, they do not show anything pending. I called BofA on XX/XX/XXXX and spoke to XXXX who told me that the credit would post that day ( XX/XX/XXXX ). I informed him that I just got off the phone with XXXX and they don't see anything pending so how can it post today? He then stated that maybe today, maybe tomorrow, but that it can take up to 10 business days to post. No where in the letter that BofA sent does it state this information and ACH transactions typically don't need 10 business days to post. When I pressed XXXX about what the process would be if I didn't receive the {$9100.00} to my XXXX account, he said that a payment error inquiry would have to be submitted which could take up to two billing cycles. The fact that it's now been a full month and I am still out {$9100.00} of my money is a severe adverse impact to me financially. Not only am I missing out on any accrued interest that I would have received, but more importantly, I have health issues and need to have that money available to me. I feel as though BofA doesn't have any desire to actually help figure out where the money is and keeps telling me to wait. How long am I supposed to wait to get my money back? How many people would be severely impacted by these practices if this happened to them? Even if I made an error and failed to cancel the original XX/XX/XXXX payment, why would a credit card company let two payments, especially for this amount, go through? The system should have seen that the balance was at XXXX and not taken the second payment as I doubt if I wanted to make a payment to put a credit on the account, BofA would allow that. I know none of my other credit cards let me pay anything over an additional 10 % of the balance due. Today ( XX/XX/XXXX ) is now the 10th business day and there is still no deposit into my XXXX account and nothing pending when calling them. Its clear that my money is lost somewhere, yet BofA wants me to keep waiting without trying to resolve my issue. In addition to submitting this complaint, I will be following up with BofA on XX/XX/XXXX if the money is not in my XXXX account and escalating if necessary.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98498
Submitted Via: Web
Date Sent: 2024-01-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A