Date Received: 2023-03-22
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I filed this lawsuit withthis company and I have never been paid a cent this fruad goes beyond them it includ the Social Security office I have received mail from them to my adress XXXX XXXX XXXX XXXX # XXXX only to find out on XX/XX/XXXX that I had not chnaged my address with them and that all my old mail wa still going to XXXX XXXX XXXX when spreaking with the new tenat at the adress she stated she sent all my mail back to XXXX Florida My entire life is turned up side down The check from XXXX XXXX was mailed in XXXX to the adress at XXXX XXXX XXXX where I nolonger lived but I received mail at the new adress from XXXXXXXX XXXX sarting back in XXXX of XXXX this fraud also includes XXXX XXXX and the Deoartment Of children and families or florida I need help. Although the postalservices in my City stated I never changed my adress from XXXX XXXX XXXX my mail has been fowarded to my new adress at XXXX XXXX XXXXXXXX XXXX # XXXX. I also was receiving emails from USPS XXXX XXXXXXXX XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32507
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Basically, B of A closed my without any prior notice. I had a direct deposit of XXXX deposited into my account the following day. I was unable to withdraw the money and I was put into a financial hardship which caused me to be almost be evicted from my home. I called to no avail to try to explain my situation. It went upon XXXX XXXX. I want to see what legal avenues I have.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92117
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Credit card illegally closed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27407
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I filed a claim with Bank of America about a dispute for a charge in my VISA credit card that didn't have any support. I have submitted the documents to bank of America that shows that the charge was XXXX. Its was XXXX XXXX, and didn't have any specific description about the goods and/or services acquired. On XX/XX/2023, I received a letter from Bank of America that the Bank completed the research and have denied my claim. According to the Bank of America could be for extra miles, extra days, violations, refueling, and damages with a XXXX XXXX XXXX XXXX. But the Bank don't have clarity what about the specific charge is, because there are a wide and extensive range of items hat could be apply. I did the claim, because in my understanding the XXXX XXXX XXXX XXXXXXXX didn't specified the concept of the charge. The research and answer of Bank of America is very ambiguous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33162
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Problem with the payoff process at the end of the loan
Subissue:
Consumer Complaint: I received a paycheck protection loan from Bank of America. The refused to process my repeated request for loan forgiveness or to appeal the full loan amount. I have fully paid back the loan and received several letters stating the government has forgiven the full loan amount, but Bank of America refuses to reimbursement for the several thousand I have pain back already. Everyone I contact them ( repeatedly for years now ) they act as if they have no information regarding my loan. Every time I have to repeatedly contact them escalate the issue and there is always a new reason why they wont reimburse me. These banks received insane amounts of money from the govt for these PPE loans and they just keep bullying and stealing from the small businesses they were supposed to protect. Please help me get this resolved i am under financial hardship and could Lose my business.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60098
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: This card is fraud and affecting my credit it needs to be removed immediately
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89031
Submitted Via: Web
Date Sent: 2023-03-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-22
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: My name is XXXX XXXX, i applied for unemployment benefit since 2020 but i'm yet to receive my card from bank of america please kindly assist me in order to recieve my card at this point in time now i need urgent money for a XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90807
Submitted Via: Web
Date Sent: 2023-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Company squandered XXXX month advance payment, and squandered additional amounts added to payments in unexplained and fake charges. Details of the complaint will be attached.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60446
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Good afternoon, I am the owner and president of XXXX XXXX XXXX XXXX a small minority business based in XXXX Florida. The events illustrated are the details of my company XXXX interactions with Bank of America. Currently Bank of America has closed XXXX bank account and are withholding {$36000.00} and have not divulged any information on next steps nor will they provide me any updates or follow up in regards to the matter. In XXXX XXXX was awarded its largest purchase order from the XXXX XXXXXXXX XXXX XXXX XXXX which is the XXXX team Minnesota XXXX this was a dream come through. My current experience with Bank of America has turned this into a nightmare. My business is on the verge of bankruptcy because I can not pay my debts due to Bank of America holding {$36000.00} hostage. Timeline XX/XX/XXXX XXXX XXXX XXXXXXXX XXXX XXXX awarded XXXX XXXX XXXX the bid for the XXXX XXXX XXXX XXXX XXXX XXXX. The project consisted of sourcing and delivering several different XXXX microphone components amounting to {$36000.00}. ( See Purchase Order and Final Invoice attachments ). XX/XX/XXXX XXXX provided approval that all of the XXXX equipment had been received and installed. Payment via check was the only form of payment XXXX could receive at this time. XX/XX/XXXX I opened a business account with Bank of America under the name XXXX XXXX XXXX. I deposited {$100.00} in cash at the time of opening. I informed the Bank of America representative that I will be depositing a check for {$36000.00} in the near future. I was told that it would be fine and they welcomed my business. XX/XX/XXXX I deposited the check from XXXX in the amount of {$36000.00}. The check was given an extended hold of 5 days to verify the funds legitimacy. I did understand the need to have an extended hold and had no issues with the hold. XX/XX/XXXX I logged into my Bank of America account and the funds were cleared and available. However, when I tried to pay an employee, the funds were placed on hold and did not allow me to pay anyone. I called XXXX XXXX XXXX XXXX Bank of America customer service. I was told that my account was under review and everything should be rectified shortly. XX/XX/XXXX After visiting Bank of America branch XXXX XXXX XXXX XXXX XXXX FL XXXX & speaking with the Risk Department we were informed that the account had been closed due to suspicious activity and in return the funds in the XXXX account would mailed via check to me shortly. After inquiry as to why this was happening we were informed that no further information would be divulged. XX/XX/XXXX XXXX XXXX XXXX received a check for {$100.00}. I called Bank of America customer service number and inquired about the remaining {$36000.00} that was not received. I was told the funds were on hold and no further information could be provided. As of Late After 14 Local Branch Visits, dozens of calls to the Risk department, requested reviews of the account by qualified representatives, confirmation with XXXX through purchase order receipts, Cleared & Voided Check, Invoices, Email Communication Exchange dating back to XX/XX/XXXX, as well as contact information. XXXX has not received its {$36000.00} and no one at Bank of America will help rectify this situation. It is difficult to have a small minority business at this time and to see a large company like Bank of America destroy my business and reputation without justification is infuriating and alarming. There is no oversight in this matter. Bank of America is the judge, jury, and executioner. I have always prided my companys reputation of paying its debts and doing as we say we would. We thought we chose a good banking partner that valued clients and communities but clearly Bank of America has lost connection with their mission statement. Below is the contact information for various individuals within the XXXX XXXX XXXX XXXX that are eagerly wanting to help XXXX XXXX XXXX resolve this situation. Thank you for taking the time to help in this urgent matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-03-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I order a wire transfer from my Bank of America checking account the i founded that I sent the funds to scammers and I came back yo the branch to cancel the wire but they didnt help me out with it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10002
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A