Date Received: 2023-03-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, three unauthorized XXXX transactions totaling {$9800.00} occurred. I reported it to Bank of America within one day. The funds were taken fraudulently without my knowledge or consent. The bank investigated and denied my claim. They said I had to prove the fraud, in violation of the Electronic Funds Transfer Act, Regulation E. I subsequently sent a Demand Letter to the bank manager with no response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95062
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Back in 2006, I lost my card with Bank of America which incurred fraudulent charges. I paid the fees Bank of America requested and was placed on the fraud list. I have been trying to get off the Fraud list since then. I can not open any personal accounts with other banks. I need this to be resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/22 a purchase in the amount of {$780.00} was done online at XXXX. The charged posted to my account on XX/XX/22. I did not make this purchase. I contacted Bank of America more than XXXX times to resolve this issue with no satisfaction. They did not follow through on promised return calls, letters or investigations. They have an internal " research and resolution '' team that no outside person is allowed to speak with for status of a lodged claim. I have spoken to " supervisors '' within the organization who told me " mail fraud runs rampant in XXXX '' and that was why I had not received communication from Bank of America regarding this claim. They have admittedly received XXXX documentation from XXXX regarding this {$780.00} charge and assumed because I have a purchase history with XXXX ( there are no receipts nor purchases on my XXXX account ) that I have made this purchase. I have lost hours of time on hold with this terrible financial institution over this issues.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91001
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Struggling to pay your bill
Subissue: Problem lowering your monthly payments
Consumer Complaint: I have been attempting to re-structure and settle debt that I have had difficulty managing. In late XXXX, I called Bank of America 's collections department to discuss hardship programs as an option. ( XXXX ). I have since made XXXX more calls to this dept. and discussed various options and in XXXX was offered a plan that would close the account and reduce the interest to 2.25 % and a payment of $ XXXX for a term of XXXX months. At the time I did not accept the offer, still looking at my total financial picture to decide the best option. I called again in XXXX and again in XXXX, on XX/XX/XXXX and then again today XX/XX/XXXX. On XX/XX/XXXX, I was able to make an arrangement on another account, ending in XXXX to settle the account. On XX/XX/XXXX, I also inquired about my XXXX credit card, which ends in XXXX. Again, in previous calls regarding the card ending in XXXX, I was given different options, XXXX of which was for $ XXXX x XXXX XXXX 2.25 % and another which was $ XXXX for XXXX months @ 5 %. Today when I called I was told there was no option but credit counseling, through a company referred by Bank of America, which is named XXXX XXXX XXXX. I contacted them at that time ( I believe the first time I reached out to them was in XXXX ). I have since been in contact with them again, went through the entire process and was told by them that they get no better offers ( typically ) than I could work on myself and the person I dealt with told me he thought my best option was to work directly with the bank, thus saving the set up fee and monthly fee charged by XXXX. ( {$33.00} set up and $ XXXX ). Over a period of XXXX months, this would total {$1500.00}. So today, Bank of America told me that on the account ending in XXXX ( it is current as of XX/XX/2023 ) that my ONLY option is debt management. Meaning, the only hardship offer for me is to pay {$1500.00} to settle the account. I have XXXX issues with this. XXXX. Today, XX/XX/XXXX, I was able to close and settle the other account, ( ending in XXXX ) for a reduced interest rate and auto payments from my checking account. XXXX. Being left with no option but the one that would cost me another {$1500.00}, making it seem as if Bank of America is forcing me to pay this money to a XXXX party in order to settle the account. If XXXX is able to negotiate some settlement with a reduced interest rate, close the account and pay off the entire balance within XXXX months, why is that option not offered to me. It is inherently unfair and coercive.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: So on top of the XXXX discrimination regarding the theft of funds from the bank account I previously held with this institution from the Bank of America to Bank of America transfer done by my friend and cousin to my account to pay back funds that were borrowed, the higher ups in the account closure team have consistently lied to me on three separate occasions about funds that was owed to me that they say was mailed out to me at my address was not actually mailed out to me at all. This bank keeps putting its own foot in its mouth regarding any of my stolen funds that was done on behalf of this institution. This is crazy to really have people waiting over a year and a half for an investigation and when they cant find any wrongdoing they still wan na hold and keep my money so they can use to invest in their own way to make more money? The bank keeps telling me about a hold harmless account which if my funds were harmless they wouldve been sent back instead of being frozen so that they could use it for the own gain. And than when I voice my opinion on the matter on XXXX they get my account blocked because people were agreeing with me. This is grand larceny at its finest being done by a big institution. I will definitely be screenshotting and recording everything from now on regarding this situation and the false information being provided towards the resolution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have/had 2 credit card accounts with Bank of America since XXXX. I had been charged annual fees on both accounts until approximately XXXX. When I called and asked why I had been getting charged an annual fee ( on both accounts ) and what benefits I gained from having to pay these fees. I was informed there were no benefits and they didn't know why I was being charged. I asked for a refund of all the fees paid, but was denied. MAYBE the exception was the current year 's fee, but I don't remember for sure. I wrote a letter of complaint and was further denied. A representative did call me and we spoke about it, but was told I waited too long to request a refund. I was not happy, but had no choice but to accept it. One account has been paid in full since, but there still is an active account with them now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60452
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: About XX/XX/XXXX we rented a vehicle from XXXX car rental and paid for 1 week up front on another card but gave them our b of a debit card info for future charges. They never physicaly had the card. About XX/XX/XXXX the car was returned to XXXX and we were told we'd get a final statement via email. Appx XX/XX/XXXX we started getting texts from bank of americas fraud dept about excessive charges that XXXX was attempting on our debit card and fraud was flagging them because they were open ended without a final amount. This went on continuously for 12 days or so with amounts ranging from {$84.00} to {$2800.00} as many as 10 times daily. So on XX/XX/XXXX their fraud dept suggested we put a stop payment for XXXX on our acct and shut off that debit card so we did. On the morning of XX/XX/XXXX I was in shock because b of a paid an {$1800.00} debit to XXXX. I immediately called the fraud dept and they apologized and said " THIS HAPPENS ALL THE TIME BECAUSE ALL A MERCHANT HAS TO DO OS CHANGE THE WAY THEIR NAME APPEARS FOR THAT DEBIT AND IT WILL BYPASS THE STOP PAYMENT ALLOWING IT TO BE PAID '' well needless to say that surprised me because a merchant is assigned a number just like a checking account and all transactions for that merchant should be paid using that number not a name THIS IS MY FIRST ISSUE WHICH I BRING TO LIGHT however what's worse is that is B OF A PAID ON A DEBIT CARD THAY WAS CUT OFF 3 DAYS PRIOR and when I asked the fraud specialist about this she said " WELL SOME TIMES THE CHARGES CROSSES PATHS AND IT WILL BE PAID. AND I CAN SEE YOU ARE CORRECT THAT THIS IS AN ERROR AND SHE WOULD OPEN A CLAIM AND IN 48 HRS WE WOULD BE GIVEN A PROVISIONAL CREDIT. that was on a Friday so Monday the XXXX of XXXX came and no credit was issued so I called back and the new agent apologized and said the first person forgot to complete the claim so she would do it. I was not happy. She furthet explained that we could have a credit for 10 working days because we were a business and that the first agent gave us wrong info. So I waited 10 more days which was really 14 days because of new years. On XX/XX/XXXX I called again and was told my claim was denied because XXXX gave you an invoice and said it was a pin in chip transaction. After spending 4 hours and 7 people it was realized by a high ranking supervisor that XXXX had lied and it couldn't have been a pin based transaction. Because the card was cut off 3 days prior so she reopened the case and I was informed that we now had to wait 90 days for a decision by fraud investigators and the check back on XX/XX/XXXX XXXX now hold on to your hat because here is where it gets real good. On XX/XX/XXXX, 28 DAYS AFTER THAT DEBIT CARD WAS SHUT OFF XXXX UT ANOTHER CHARGE THRU FOR {$58.00} AND GUESS WHAT BANK OF AMERICA PAID THEM, I WAS XXXX I CALLED AGAIN AND THE AGENT SAID THIS HAPPENS ALOT AND IM SORRY AND WILL ISSUE A CREDIT BUT THAT WILL TAKE 3 DAYS AND I GOT THAT MONEY BACK ON XX/XX/XXXX. Now the following details play out like a XXXX XXXX Novel because everything since XX/XX/XXXX is a mystery and has an XXXX XXXX ending. I patiently wait out the specified 90 days and make and appt with my local branch manager on XX/XX/XXXX. She reviewed my account with the above information and kindly called into fraud investigations with us present. She spoke to someone in the investigations dept and this agent informed us that your policy was not 90 days as we were told but 45 days and that deadline had passed in XXXX so she was releasing the item to be returned to our acct no later than 3 business days so on XX/XX/XXXX when the funds were not in my acct I called again and was told by an agent that she saw the release and assured me that at midnight everything would be complete and a deposit was pending for XX/XX/XXXX. On XX/XX/XXXX again no deposit so I called again this time I was told by an agent that my claim on XX/XX/XXXX was filed wrong and that he had to cancel it and start it over and in 90 days we'd have and answer well I calmly told him to not touch that claim and I wanted his supervisor. An woman named XXXX in Tennessee working as a supervisor for fraud claim reviewrd all this info I have outlined to you and still insisted that claim was no good and needed to be restarted. I was very insistent that she get a hold of fraud investigations and that I needed a final decision by the end of business on XX/XX/XXXX. She told me that she knew the lady who reopened my case in XX/XX/XXXX and that she could get the case escalated for review and a decision by XXXX XXXX. I was hesitant but agreed to be patient until XXXX she. Also gave me a number directly. So I could get the status before XXXX XXXX when that dept closes. At XXXX sharp I called that number and spoke to an agent that informed me that the case has been determined to be fraud and it was now up to the investigator as to when they release my funds. But she was sure it would be in my acct on XX/XX/XXXX. But could not verify this because that department closes at XXXX XXXX and won't reopen until Monday at XXXX XXXX. Today is XX/XX/XXXX and again no deposit. On XX/XX/XXXX again on the phone with b of a fraud.and now I'm being told m that I have to wait til XX/XX/XXXX for a decision. XXXX requires a merchant to reply within 45 days and it's been 110. What do I do
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77017
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I paid my balance off in full on XX/XX/2023. I received a statement with a interest charge. I called Bank of America to find out why they are charging interest on a {$0.00} balance. The c/s agent said that the card had to have XXXX months of {$0.00} balance to not accrue interest. They are charging interest for a {$0.00} balance -- this sounds like a junk fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 194XX
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Wallet with SSN, My Sons SSN, IDs, Cards And More Was Used and Stolen Back In XX/XX/2016. Resolving Full Credit Report Prior To Applying For My US Citizenship. Please Call Me Urgently For More Information. Thank You Regards, XXXX XXXX XXXX - 15 U.S.C. 1681c-1 and 15 U.S.C. 1681c-2
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06484
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: At XXXX today ( central time ) I got the fourth notice of the following : BofA Security : Debit card ending in XXXX was declined because the CVV was entered incorrectly. Please try again. Reply STOP to end texts. From XXXX Instead of opening their link, I contacted my bank, checked to make sure all the links were correct ; attempted to order a new card, then called the number XXXX And spoke to a man named XXXX. He sent three texts to various my phone account, but none went through. He then told me this was a fake number and to get a hold of the fcc.gov to report This is that report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76401
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A