Date Received: 2023-03-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: This dispute is regarding a fraudulent purchase on our company credit card discovered in XXXX. There was an inadequate investigation by Bank of America and they have denied crediting our account. Bank of America Case # XXXX We are a small general contractor with a newer account at Bank of America and are a premiere customer. I am a former employee of the company and have had accounts with them for over 20 years. This has put an immense burden on a small business. We review our card statements constantly which is done by my finance leader. She discovered a questionable {$8500.00} purchase which had occurred in XX/XX/2022 and I believed she had flagged it with the bank. I discovered in XXXX as the charge was still showing that there was a problem and reported it to the bank XXXX line I received a letter on XX/XX/XXXX attached stating denial for " inconsistent details surrounding the claim '' ( letter attached ). I was very surprised as it is very clearly not our purchase. I called XX/XX/XXXX to the XXXX line and asked what to do. The bank responded that we could appeal this decision and asked for additional information. They did not clarify what information was inconsistent and told me to write a letter to a XXXX XXXX XXXX I asked to be able to email a manager or an actual person and was told only a letter could be sent. The agent indicated to me that we could be part of a scheme which I found offensive. On XX/XX/XXXX, I asked our local branch manager for help and she asked me to provide a copy of the letter I sent to the XXXX XXXX and the regional manager would call me. It's been six weeks with no response. I then conducted my own investigation with the merchant and discovered multiple problems. The merchant is XXXX XXXX XXXX of XXXX XXXX NY - an electrical and microwave component supplier. This is what I learned : The vendors authorization form is attached 1. Somehow the fraudster had our card number but : : 2. The given name ( XXXX XXXX ) is not the cardholder or anyone associated with our company 3. The company name collected " Synergy '' is not our company name 4. The contacts ; phone/email collected for XXXX XXXX are not accurate and I called and emailed this person 4x to try to sort it out but they are dead contacts 5. The components ( XXXX XXXX ) are not something a dock builder purchases and should have been flagged immediately by the banks fraud toolset. 6. The shipping address was listed as " XXXX XXXX '' I was able to track down and discover that the materials were shipped XXXX XXXX I had notified the vendor to publish a chargeback but they said it had to be done by the bank. Since this time I have called the XXXX line 4-5 times for a follow-up. I have visited my branch 4x inquiring about the escalation. On XX/XX/XXXX, the branch manager informed me verbally that I have been sent a letter indicating that we reported the issue too late and that the case would be closed. I have received no letter to that effect and despite many attempts to resolve heard this for the first time yesterday. Despite multiple attempts to escalate, speak to anyone in authority - I can't resolve what is clearly a fraud issue. I spoke to XXXX XXXX people and no one could tell me if the claim had even been reviewed or the documentation I provided had been investigated. I did a lot of research for the bank that should have cleared our account. I have no choice and have to file this CFPB complaint and will be grateful for your assistance. I have filed a report with the FBI and will be contacting the Attorney General 's offices in New York and North Carolina.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28117
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: BANK OF AMERICA ATM EATS MONEY On XX/XX/2023 I deposited the amount of $ XXXX to an ATM and while it was being processed, the machine froze and 'ate " the money.I have a receipt proving this, with the amount, location, date and time. I called the company and they gave me the credit while this was being investigated. This morning, I received a message from the bank saying that the claim was denied and that they were going to take my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34786
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Bank of America fraud Credit card compliant- In the past 2 years Ive had 3 attempts to open a Bank of America XXXX XXXX XXXX XXXX Visa Signature card under my name. Each time I report it to one of the credit bureaus. I was told if I do one, its reported to all 3. I noticed my credit score went down XXXX points because of this most current repeated attempt to open a card under my name. The only reason I know of the application is because B of A sent me a mailing regarding my account. Ive NEVER had an account with B of A. Again this is the third time with B of A. They need to tighten their practices as its impacting my credit score. Where did the breakdown happenAGAIN?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48108
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received a series of email on the morning of XX/XX/2023 regarding a bank account opened with Bank of America in my name. I then called bank of america and reported this to their fraud department and requested my account to be closed. BOA confirmation number that account was closed XXXX. I also reported this to the credit bureaus as well as XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08520
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: So I filed a complaint yesterday, no need for me to repeat what I wrote yesterday. Bank of America regulatory complaints department only responds to messages quickly when they know they are in the wrong about XXXX discrimination. They keep sending my complaint to the same person whos name is XXXX XXXX and she has yet to help me with any issues and regularly calls me to say she cant confirm my identity to move on with this process which i know is false. Bank of America just keeps doing everything it can to try and scam me a XXXX minority out of his money as Im sure they are doing to many XXXX minorities. Why call to waste my time and only enrage and upset me more about the situation. Bank of America is an institution that regularly XXXX profiles their clients per many situations we have seen on the news and social media outlets throughout the past few years. This is ridiculous and I will definitely be recording this conversation for all to see and hear.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023, I learned my account has been frozen for several days, I was not notified prior to this. I was told it was frozen for some kind of fraud, but it was just me trying to transfer my money into another account I own with XXXX. 4 times I called Bank of America to gain access to my money. No one would help me or there would be no answer, or I would a message saying " your call can not be completed at this time ''.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98107
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My phone was lost on XX/XX/23 on a XXXX ride to my home. I had not report the phone lost in the hopes of the phone being returned to me. Instead what happened was the person who found my phone possibly this XXXX XXXX somehow got into my phone and started sending money from my bank of america app on my phone to herself. She added herself to my XXXX contacts and sent XXXX dollars to herself and then sent XXXX dollars to herself. I saw this happening in real time from my house and I immediately changed my passwords to everything and locked my card to prevent this person from stealing anymore money from my account. Bank of America has denied my claim because they said the device use to send the money is consistent with transactions seen in the past. However, I have never sent any money of that high of an amount to anybody ever in my entire time with Bank of America. Also the fact that the contact was added so quickly and money sent right away to this person should be seen as suspicious as well.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: TWICE since receiving a credit card from Bank of America, they have pulled a credit report on me, and then sent me a letter regarding another credit card from them that I have applied for. They follow up with a letter to call them to verify the information on the application. I have NOT applied for any other credit cards from BofA. In both cases a called the number on the letter, told them to cancel the application, remove their inquiry on my credit, and to not do it again. If they want to try to get me to sign up for another card, they should contact me first and get my approval to check my credit, not the other way around.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87120
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: In XX/XX/2022, I sent two checks from two separate XXXXXXXX XXXX accounts by mail to a family member. These checks were stolen somewhere in the transit process, and were deposited into the same bank account at Bank of America in late XX/XX/2022. The checks were not endorsed, and were deposited into an account with a completely different name than on the check. Bank of America proceeded to accept these checks under gross negligence. The checks were for {$2300.00} and {$1700.00}. I've attached copies of both from my bank. I contacted my bank, XXXX, and filed a dispute in late XX/XX/2022. Bank of America has not responded to my follow ups or my bank 's follow ups. It's been over 60 days now, which is the point that banks are required to respond and refund these stolen checks. It's now been 120 days since these checks were stolen from me and Bank of America has refused to respond and/or help. This is a significant amount of money for me that has been stolen, and Bank of America is refusing to correct their gross negligence act within the time period required by consumer protection laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91741
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I called Bank Of America customer service in regards to a claimed that was filled. The customer service department argued with me and accused me of being the problem and not the merchant. After I told the lady how unprofessional, judgement, and extremely XXXX. She gets upset and puts me on hold for 20mins. When she comes back, my account and closed and I have no access to my account. I have had several deposits entered into my account. I called Bank Of America several times to receive my funds. Every time I called, you always get some rude and doesnt have any understanding. They never allow you to speak to any form of management. The only options I received was to fill out and application ti see if I qualify to receive my money. Bank Of America needs to be stopped. You cant treat Americans like this regardless of their opinion. I believe the only reason the lady treated me like this was because she was extremely XXXX and couldnt take constructive criticism on her actions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77493
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A