Date Received: 2023-03-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/22 There was a fraudulent ach transaction on our business account at Bank of America. I noticed the transaction on XX/XX/22 and went into my local branch located at XXXX XXXX XXXX XXXX XXXX, Ca XXXX. I spoke to the bank manager about it and they froze the account so no further fraud could take place. The managers name is XXXX XXXX. I told him I wanted to get the fraud recovered right a way. The amount was for {$33000.00}. He responded by telling me that I needed to fill out some paperwork and I would get my money back in 60 to 90 days. He had me sit with one of the bank associates that day to open up a new account and order new checks. The associates name was XXXX and he said he would email me the fraud claim forms and I could fill them out and send them back. He never sent me the forms and never responded to my calls or email to ask why the forms weren't sent to me. I went into the bank on XX/XX/22 and the bank manager said XXXX no longer worked there. The bank manager XXXX XXXX then filled out the forms with me at that time an faxed them to the fraud department. I learned later that with a business account and with an ach fraud transaction you only have 24 hours to stop it. I went into the bank within that time period and asked for an attempt to get the money recovered but because the bank manager didn't know this rule he did nothing at that time to recover the funds. Him telling me to fill out fraud forms that could be sent in later confirms that. The bank is not taking responsibility for there negligence and is refusing to give our money back. If he would have made the call to his fraud department when I came in on the XXXX the money could have been recovered but he failed to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95630
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: There is a credit card account of Bank of America ( closed ) in not mine so ask them to remove it but still existed
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90008
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: I was displaced from my job during XXXX and entered into a Deferment. I have documented proof that my account was under Deferment with this company through XX/XX/2021. I even began making payments again prior to XX/XX/2021 up until I was served with a Demand Letter stating account was closed and I began trying to reach the bank directly. Bank charged off account XX/XX/2021 while under this Deferment. Attorney on behalf of company sent a demand letter for the RV while in the middle of Deferment. Account disappeared online XX/XX/2021 and I have been trying to reach a human to get this resolved ever since. All contacts at bank can not find account. No one is able to reinstate so that I can make payments. Attorney has filed a case and is demanding the RV, which I reside in. Bank corporate at account executive escalations will not work with me on this even though I have provided said documentation. Further, I was approved for XXXX rental assistance ( this applies as this is my full time residence ) and since account was unfairly and unknowing to me, charged off, I have no idea if or how any funds were credited to account. Attorney on behalf of bank refuses to provide a direct contact person for me to try and resolve this. I prefer to amicably work this out rather than counterclaim, but no one will work with me. Perhaps there is a Class Action similar to the XXXX XXXX case regarding the mishandling of mortgages and vehicle loans during the pandemic? Please advise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 294XX
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I received a text from a # stating that there is a suspicious transfer from XXXX and it asked me to reply yes if I authorized and no if I did not. I replied no and shortly after, i got a call from XXXX. I talked an imposter that pretended to be a bank of America Customer Service Representative. He told me that my account has been compromised that that the perpetrator has scheduled XXXX dollars in total to be taken out of my account. He then told me that I will need to transfer money to a temporary account and that all the money will be credited back to me once investigation is over. He has walk me thorough creating a new recipient and provided a new phone # each time since it would expire after 24 hours. He walked me through receiving a message from bank of America or approve transaction and it should reflect on my account once I replied yes that it was being on process and the next following day, it should clear. He had instructed me to transfer money in XX/XX/XXXX at XXXX and was on the phone for 39 minutes and money was transferred with total amount {$3500.00} ( XXXX transaction XXXX and XXXX transaction {$100.00}. He then told me that I will be doing this for 3 days so total amount of XXXX can be transferred and that my money will be safe. He called me back XX/XX/XXXX around XXXX and I did the same transaction which totaled to XXXX dollars and also XX/XX/XXXX at XXXX which totaled to XXXX dollars. Once I was done with the transfers that week, he told me that I would receive a call the following week and would have to transfer another XXXX. He continue to contact me from the same # and gave me updates that my case is being investigated and they'll continue to send me updates. I got another call the following week XX/XX/XXXX around XXXX and he had walked me through transferring another XXXX dollars. I noticed that the amount of money in my account was decreasing so I called Bank of America the same day but could not get through as their customer service line is close and will be open the next business hours. I called the next following XX/XX/XXXX and talked to a representative and let them know my situation. The representative I talked to said that there was no notation about someone from their team reaching out to me those days I transferred money. They then transferred me to Fraud department and I filed a claim. The representative told me that they will be doing an investigation and on the XXXX day I should get an email from Bank of America that will give me an update of the investigation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93458
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XXXX XXXX I ordered a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX I ordered one thing and received something totally different, have the pictures to prove it I submitted my claim with Bank of America with who I currently bank with, immediately after submitting my claim I received an email for documents to be sent I sent them and have not heard nothing since then, Ive reached out numerous of times and i get the same thing they are still processing it, at first I was told it takes 30-45 days for the claim to be resolved then I was told it was 45-90 days cant be both, its been 46 days, just keep getting the runaround from them and Im tired of it.. they are holding my {$200.00} XXXX,, I just want my money back.. shouldnt take this long to resolve it when they have the proof of what I ordered and what I actually received.. tired of fighting with them, they do not communicate with me at all I get no updates whatsoever.. i need help getting this resolved!! I dont have the money to hire a Attorney otherwise I would and then it cost them more.. shouldnt have to wait this long.. its a joke on how long they take to resolve a claim
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30122
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: There is a Bank of America credit card ( closed ) showing up on my credit report which is not my account. This account belongs to someone else and it shows be removed from my credit file.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90005
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Two different occurrences of online banking accounts opened fraudulently with Bank of America within the last two weeks. Both accounts were active when I called to have them closed and report fraud. The bank employee instructed me to file a complaint with CFPB.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76049
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-29
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/, I fell victim to an internet fraud scheme whereby I was duped into wiring a large sum of money ( {$54000.00} ) from my XXXX XXXX XXXX XXXX XXXX checking account to what turned out to be a fraudulent account at Bank of America ( see attached IC3 report ). Luckily, our local XXXX, CA BofA branch was able to intercept and freeze that account while my funds were still there. After filing police and IC3.gov reports, I was told that BofA should soon return the funds to my credit union. After waiting nearly two months, I was informed by my local BofA branch that a Hold Harmless agreement was being requested by BofA to my credit union but BofA never actually reached out to my credit union directly. After another two weeks, through the help of the XXXX XXXX XXXX XXXX XXXX XXXX, an FBI investigator got involved and was finally able to get the XXXX and BofA fraud depts to work together to get the Hold Harmless agreement from XXXX to BofA. However, it has been almost 3 weeks since the BofA investigator has returned the FBI investigators calls to verify that the Hold Harmless issue is unblocked and that the return of the funds is in progress. I was even given a case number by my local BofA branch but when I call the BofA Wire Dept, they admonish me for even having this case number and tell me that they will not give me any information. At this point ( soon to be 4 months since the ordeal started ), I have no idea when or if my money will be returned. I feel like I've been victimized twice : first by the original perpetrators and now by BofA. They have no right to hold onto my money. If I could just get some indication that the process for returning the money is unblock, and maybe an estimated timeline, I would could relax and wait. The stress of this ordeal is starting to effect my health.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2023-03-29
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: I opened an account with Bank of America in XXXX and have an ongoing relationship with them. I have made it a goal to make payments on time. There was a point in time where I had a mishap and unfortunately made a late payment in XXXX, I was affected tremendously by Covid. Since then, and even before, I have always made timely payments. I am asking for a goodwill gesture based on the standing relationship I have had with your company for the last 6 years. This one late payment is causing me extreme hardship. I am hoping that Bank of America can submit a Universal data form ( AUD ) to the credit reporting agencies requesting that they remove the late payment in XXXX of XXXX. I have really enjoyed doing business with Bank of America and a quick look over my account will show that I was always on time. I would greatly appreciate this goodwill gesture. I am hoping to hear a favorable outcome from Bank of America. Thank you for your time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-30
Issue: Other service problem
Subissue:
Consumer Complaint: XX/XX/XXXX - I received email from Bank of America that I had messages to review. When I logged in and opened them, it had to do with insufficient funds. But there was over $ XXXX in the account. When I called in, I was told the account was on " hold '' due to an ACH transaction I had initiated with another already-verified institution that I was told could not be " verified ''. I was told the " hold '' began on XX/XX/XXXX. After several conversations with the Fraud department at BofA, I was told the only resolution was to bring a copy of my bank statement from the other financial institution showing I owned the account. WHY WAS I NOT CONTACTED DIRECTLY BY THE BANK?? INSTEAD, I HAD TO CALL THEM. XX/XX/XXXX - I worked with a banker ( XXXX XXXX at the local BofA branch to accept the statements and he made copies while I was there and I was told it should take XXXX hours for the " hold '' to clear. XX/XX/XXXX - I called BofA Fraud department and was told the " hold '' was still in place. XX/XX/XXXX - I called BofA Fraud department and was told the " hold '' was still in place. After asking for escalation I was then informed that no one received the paperwork and was told I would need to revisit a branch and provide the forms again. XX/XX/XXXX - I visited a branch and again provided the statements that were asked for. I was told that as long as the information looked correct, that I should expect my " hold '' to be removed by the end of the day. XX/XX/XXXX - I again called BofA Fraud department and after escalating to a manager was told that they could legally have a " hold '' on my account for up to 30 days while they go through the verification process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2023-03-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A