Date Received: 2023-05-08
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I am writing to inquire about the process for registering business with the state of California and to bring to your attention a concerning issue that I have recently experienced with a company that claims to be registered with the state. The company, XXXX XXXX, which is allegedly registered with the state of California, claimed to offer investment opportunities that would result in high returns with minimal effort. This company advertised their investment opportunities on various social media platforms such as XXXX, XXXX and XXXXI invested a significant amount of money, {$25000.00}, in these opportunities, only to discover that the company was fraudulent and attempting to contact them was unsuccessful. In fact, the mail I sent to their registered address was returned as undeliverable.As a concerned citizen, I am writing to ask how it is possible for a fraudulent company to register with the state and operate under false pretenses, potentially taking advantage of other individuals like me. I would like to know what measures are in place to ensure that registered businesses provide accurate and up-to-date contact information.I urge the state to take swift action against fraudulent companies such as XXXX that claim to be registered with the state but use false information to appear legitimate. Additionally, I would like to know what steps the state is taking to protect consumers from such fraudulent companies and what resources are available for individuals who have been victimized by these types of scams.As well as what protection are given by banks where frauds are happening over and over. In this case, Bank of America Thank you for your attention to this matter. I look forward to your response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95831
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-08
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Bank of America closed my bank account without any reason at all. I had just turned XXXX and was happy to finally open a bank account, and since my father had been using Bank of America for many years now I also decided to open an account with them. Everything went well and it was opened online somewhere in XXXX. My father sent me an initial {$100.00} through XXXX, and on one of the days I received a notification that the balance was gone, then I checked and no transactions were made either which was strange, the money came back out of nowhere. This also happened at the same to other people and was on the news. Just to show that Bank of America makes errors. After a few days, I take the money I have saved up in cash which was around {$600.00}, and deposit it into a nearby atm which went well. At the same time, I opened a broker account with XXXX to start learning how to invest, I put in {$20.00}. I also received some money from a friend around {$22.00} in a XXXX transaction. This shows that my bank account was active. I have not made any transactions that would overdraft my account or bring it to a low balance it was kept at {$740.00} at the time. At the start of XXXX, I tried to login into my bank account, and it said that it was not found. I also received a letter promptly saying that my bank account was closed, it didn't give any reason as to why. I had contacted customers support around maybe 7 times now with all of them getting me nowhere with them giving me a response as to what the reason is. I was able to take out all my money in a check which was good. I tried to open another bank account with Bank of America but then was denied with an email that came in weeks later saying that my XXXX XXXX XXXX report score was low. I then proceeded to request a report with them to see if they would have any information as to why, possibly some kind of incorrect information, but not even in that report was there anything to hint as to why the account was closed. With this bank account also my XXXX was closed. I could open a bank account with Bank of America in person at their office which was also strange.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01845
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Attempts to collect debt not owed ( debt was paid, discharged Section 16. Note Issues 1. Issuance of Federal Reserve notes ; nature of obligation ; where redeemable Federal reserve notes, to be issued at the discretion of the Board of Governors of the Federal Reserve System for the purpose of making advances to Federal reserve banks through the Federal reserve agents as hereinafter set forth and for no other purpose, are hereby authorized. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal reserve banks and for all taxes, customs, and other public dues. They shall be redeemed in lawful money on demand at the Treasury Department of the United States, in the city of Washington , District of Columbia, or at any Federal Reserve bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I got an email that someone tried to open a credit card in my name at Bank of America and they wanted me to verify my email when I didn't do that. I got an email saying they were unable to process my application online. I also got another email saying I was enrolled in mobile banking, which I never did.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Bank of America, N.A., was given authorization by me to increase my monthly mortgage payment from {$1400.00} to {$1500.00} as an adjustment needed to be made meet the escrow obligations. Bank of America, withdrew the money for which I gave authorization but they reported 2 late payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08638
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My Dad XXXX XXXX XXXX XXXX passed away on XXXX XXXX and I have been given Emergency Temporary Guardianship of my mom XXXX XXXX XXXX because she has XXXX since XXXX XXXX which I work to get full time Guardianship of her. I called back on XXXX at which time I report death to them and I went into a local Bank Of America as they requested to give them copies of dads death Certificate and the Certified Appointed and Letters from the court given me the right to manage the accounts my mom as sole owner including the balances of all accounts. So when I went into the Bank of America on XX/XX/2023 all they did was make copies of the documents they want from me and said someone would call me back which nobody did. So on either XX/XX/XXXX or XXXX I called the estate line giving them the case number XXXX. At first the person said they could give me a verbal account balance of each account, but then they changed their mind and said I had to fax request to ( XXXX ) XXXX or send request in mail. So I faxed the request to them on XX/XX/2023 at XXXX requesting the balances of all my fathers account to be emailed per the court order to my email address : XXXX. I have yet to receive this request and even when I called back on XX/XX/XXXX or XXXX they indicated no one has even looked at the documents I had giving the Bank. I was at XXXX XXXX on XXXX XXXX I was able to close out accounts same day and set up Guardianship account and start using right away with no delay. But yet Bank Of America is stonewalling on the request info that their lawyers could have reviewed and let me at least know the balances as I am required to provide this info to the court. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76244
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a same day transfer I talked to them they told that business days have 24 hours and same day transfer does not mean same day I was doing a wire transfer to buy a house and I could be losing the earnest money I talked three people they told me that managers were solving the situation I asked for the federal reserve number that the the title company was asking to confirm the transaction. They said that manager can not access the data base or system
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77024
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello Sir/Madam, From my Bank of America checking account end at XXXX, I made a wire transfer USD XXXX to my wife XXXX XXXX account on XX/XX/2023. The XXXX charged me USD XXXX for transaction fee to make the transfer in 3 business days. Until today ( XX/XX/2023 ), there is no shown in my wife XXXX bank accounts. At the same time, we made a call to XXXX XXXX and XXXX XXXX said there is no wire transfer. So I called to Bank of America Customer service and they said the charge is still in process but no further update. We asked them to solve the issue immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 79912
Submitted Via: Web
Date Sent: 2023-05-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: I had supposed fraud charges requested another card haven't received it
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: " XX/XX/XXXX '' someone stole up to XXXXXXXX XXXX ' on my bank of America unemployment card.I contacted bank of America and filed a dispute but they haven't yet returned my money or showed any effort of help.since then I faxed them over a police report on XX/XX/XXXX and I still haven't been updated about getting my money returned back to me can you guys please help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92395
Submitted Via: Web
Date Sent: 2023-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A