Date Received: 2023-06-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX, I received 2 alerts from my credit monitoring ( Credit Wise ) that a " New Account '' was created through Bank of America. I attempted to call and email the Fraud dept but have yet to receive any callback or emails. I was recently a victim of fraud late last year ( XXXX ) and have had to file 1 unauthorized charge already through another bank. I am about to purchase a house and can't have any new accounts on my record, especially those that don't belong to me!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43026
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Edd Debit card Transaction Details. Claim Number : XXXX XX/XX/23 BANK OF AMERICA {$2900.00} XX/XX/23 BANK OF AMERICA {$3000.00} XX/XX/23 BANK OF AMERICA {$590.00} Total amount tranffered out my account was {$6500.00} I filled a police report and faxed you guys the police report. I would like my money back please. Last four social is XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92394
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX XX/XX/XXXX, I used Bank of America XXXX XXXX credit card to purchase hotel stays on lastminute.com. The total amount was EUR XXXX. However, the posted transaction on my credit card with an amount of USD XXXX is an erroneous charge to my credit card. Here is why : XXXX XX/XX/XXXX, XXXX XXXX rate for XXXX XXXX is around XXXX, please verify it by looking up historical public currency exchange rate. That means, the amount of this transaction is supposed to be USD XXXX instead of USD XXXX ; I was overcharged USD XXXX. I initiated the dispute with Bank of America XXXX XXXX Bank of America didn't investigate but closed the issue quietly. Additional reference for XXXX exchange rate : https : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94102
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-25
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I called the number on the back of my Bank of America ( " BofA '' ) credit card on Tuesday, XX/XX/XXXX, on or around XXXXXXXX XXXX XXXX - XXXX XXXX XXXX. I had a serious problem with BofA 's automated system ( " IVR '' or " Interactive Response System '' ). The IVR deliberately disconnected the phone call on me. This is egregious. If a customer doesn't press the correct prompts, at the right time, in the right order, the automated system then indicates it can not assist and will disconnect ; then subsequently it does, in fact, disconnect on the customer. This is inappropriate and unacceptable. Under no circumstance, should the VR willfully disconnect on any customer. This is bad business. In addition, I recall filing a complaint about this same matter around XXXX or XXXX with an agent over the phone. Bank of America did not correct this issue after it was brought to their attention. BofA has the worst IVR I have ever seen.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90047
Submitted Via: Web
Date Sent: 2023-06-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have repeatedly contacted Bank of America to retrieve my money {$5000.00} I processed through XXXX. They have denied my claim citing they are unable to recover my funds. Bank of America encourage you to use XXXX and when you pay someone for goods and not get them, they are unable to get your funds. I strongly feel that Bank of America is not trying enough to retrieve my money. I was contacted by XXXX XXXX that she is selling her travel benefit with XXXX XXXX that i can use for a year and pay reduced airfare. My sister is terminally ill with XXXX and i travel often to go see her in XXXX. I sent her {$2000.00} onXX/XX/XXXX, {$1000.00} onXX/XX/XXXX and {$2000.00} on XX/XX/, for a total of {$5000.00}. I was supposed to start using benefit in XX/XX/XXXXand i have attempted to communicate with her via calls, text and voice messages but have been unsuccessful getting any response from her. Bank of America are in partnership with XXXX and encouraged me to do transactions using XXXX but are not willing to work with other banking institutions to recover my funds due to been a the victim of scam/fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30141
Submitted Via: Web
Date Sent: 2023-06-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/23 I reserved a rental car from the website XXXX. When I showed up to pick it up, I was advised by the XXXX XXXX that I would be unable to rent the vehicle after all and I would get a full refund. He stated this was due to the fact that I only had my Bank of America debit card and not a credit card. Even though the website specifically states a debit card is acceptable. I was charged in full for the vehicle rental in the amount of {$130.00}. I disputed this with XXXX and with Bank of America. XXXX has stated they submitted " documentation '' ( attached ) that I did in fact rent the vehicle, however that provided documentation proves nothing. Their website even shows the rental was " cancelled ''. I still have not received my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89433
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had three charges on my bank of America account that I discovered on a closed account that was showing delinquent on my credit report. I contacted Bank of America and discovered three charges that were made which I did not make nor authorize. I spoke with the disputes department who started a claim. I was also instructed to file a police report of the fraud which I did and forwarded to them. -- Case # XXXX Charge : XXXX - {$120.00} Date XX/XX/2017 Charge : XXXX - {$120.00} Date XX/XX/2017 Charge : XXXX - {$22.00} Date XX/XX/2017 Bank of America responded to my inquiry with a generic response stating they investigated the charges and said they confirmed statements were mailed to the address I provided which has nothing to do with fraud on my account. I greatly appreciate any and all help resolving this matter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32806
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Hello, I have completed the dispute process multiple time, I spoke with a representative on XX/XX/23 and was advised that the account would be removed. It has not and now I am no longer able to complete a dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 336XX
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: It started in XXXX they started to send XXXX stating I had a line of credit which I did not I would make a withdrawal from BOA in XXXX XXXX XXXX for {$200.00} the screen would pop up {$35.00} insufficient funds pay {$35.00} yes or no I pressed yes they would deduct what was owed and at times they would deduct next month stating I owed which I did not they held back from my direct deposit {$300.00} I was to receive my money back XX/XX/XXXX which I did not receive then they would deduct more the next direct deposit saying I owed money from a line of credit which was not true so from XXXX to XX/XX/XXXX they kept $ XXXX they said money would be deducted from my acct and I gmailed back please do not deduct any money I owe you nothing you still owe me {$300.00} I am on a fixed income so they deducted {$240.00} or more each direct deposit I have all the documentation written down what deducted each time I had {$3.00} and they even helped themselves to that and sent me a chk for the amount that was withdrew I still have the chk that is theft I XXXX management 6 times and went in person 5 times saying we did not owe you any money then they said the branch mgr would not talk to me gave me the run around said XXXX XXXX bonds were the one helping themselves to my money went to XXXX spoke to an associate and she said no we did not you are paid in full then I asked are you willing to testify on my behalf and she said yes I even went to file with BOA fraud and said I can not seem to find 3 yrs back in fact you can look back 7 years I did my research since then I have been stressed out lots of headaches I suffer from XXXX big-time please help me XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Thank you will have to send you copies of my documentation as well as my acct I am permanently XXXX do not trust site my XXXX has been compromised by XXXX XXXX aka XXXX and XXXX XXXX XXXX XXXX who works at BOA as Branch Manager XXXX XXXX aka XXXX received a loan for a house next door at XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX the house is being rented XXXX XXXX aka XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX they were evicted for being child molesters XXXX XXXX and XXXX XXXX along witXXXX XXXX she is XXXX remember the XXXX XXXX who ran off with the fake daughter and her husband XXXX XXXX they all are lovers the loan was for {$250000.00} XXXX received {$40000.00} the neighbors at XXXX have a new charcoal gray car four door XXXX XXXX well all these people do is extort money and that is why XXXX XXXX and her husband received half of {$68000.00} and XXXX XXXX received {$68000.00} and XXXX XXXX aka XXXX received {$120000.00}. XXXX XXXX lives at XXXX XXXX XXXXXXXX XXXX XXXX XXXX the people above were boosting about there theft per say XXXX and XXXX. Well XXXX XXXX XXXX he put the rental up for the loan plus he want a XXXX change
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am kindly requesting assistance in obtaining a copy of the claims prepared by Bank of America following to the stealing of my money. At the beginning of XX/XX/XXXX I called Customer Services to request a copy of my claims that I had to provide for the lawyer. Unfortunately, on XX/XX/XXXX, Bank of America sent me a letter regarding claim number XXXX, which I did not ask for. Today I called again requesting that the following claims be sent. The lady answered that she does not know when it will be possible. Therefore, I ask for help in obtaining the above documents.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06457
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A