Date Received: 2023-07-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The presence of a derogatory rating on my account is deeply concerning to me. I am worried about the impact it may have on my credit, as it has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the significant financial and emotional distress this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: Company claims to have issued a refund. Money was not devoted to my account XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94952
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/2023 between the times of XXXX XXXX CT, I was making a cash deposit of {$1100.00} USD at one of Bank of America 's atms. After the money was received and while the ATM machine was processing the deposit, the atm machine said there was an error, gave me my card back, then went back to the home page. I checked my balance and saw that my deposit was not reflected in my pending or current checking account balance. I was not given a receipt. I then immediately called the number on the atm and reported this issue. I was told they have the atm number locator where this occured. I was told a temporary credit would be added to my account while they investigate this issue. It has been over a week now and my account has not been credited for the money I deposited. I have called several times and they have been unhelpful. My rent is now 6 days late and building late fees at XXXX XXXX ( after the XXXX of the month ) because I do not have access to the money. At a time when I was recently laid off, this has wreaked havoc on my life and caused undue stress. If they would simply check the cash of atm they will see that their is a surplus. If they would just check the cameras, they will see that I did indeed make a deposit and the error was on their end. All I want is the amount I deposited, {$1100.00} USD, and late rent fees I've accrued because of their refusal to give me the money I deposited, which is currently {$60.00} as of XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77840
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: XXXX XXXX charged my card an unauthorized amount of {$210.00} on XX/XX/2023. I disputed this charge with Bank of America on XX/XX/2023. XXXX XXXX said they accepted the dispute claim that Bank of America sent them on XX/XX/2023 and provided a sequence number of XXXX. Bank of America said they never received it and my money is not back in my account. Ive been calling both companies for answers and they just keep putting it on the other company. XXXX of these companies have my money and will not return what is rightfully mine. I need my money and Bank of America is supposed to be protecting my funds and instead they are gold ing it with my consent. Or XXXX XXXX is lying about sending my money back. I dont know but they both are not being straight and someone is lying. A dispute should not take this long especially when the merchant claims to have sent back the money to the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91355
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I have been recovering from a serious financial hit that put me deep into debt in early XX/XX/XXXX. Recently I reached the point where all my debt was consolidated onto a single XXXX XXXX. I wanted to transfer my debt to a credit card with a low introductory interest rate so that I could pay off my remaining debt more quickly in a short period of time. I contacted Bank of America sometime in mid-XX/XX/XXXX to inquire about their options. They were not able to provide an exact limit or interest rate over the phone, so I waited a few days and looked into some alternatives before completing an online application a few days later. I was anticipating that I would receive the approved credit limit and estimated APR before agreeing to open the account. In most contexts " application '' implies a process by which you are either ( a ) declined, or ( b ) you receive an offer that you can either accept or decline. This was the process that I was expecting here. Since the card 's limit and estimated APR after the introductory period couldn't be determined without my personal information, I was counting on receiving this information to make a wise financial decision. However, Bank of America did not present me with an offer to accept/decline the card ; it simply opened the account with a limit that did not meet my needs. ***Bank of America 's Terms & Conditions ( attached ) that I agreed to as part of the application do not state that the account will be opened immediately upon approval without further consent from the customer. *** This situation has caused significant financial loss for me in the following ways : ( 1 ) Because this card did not cover enough of the balance I intended to transfer ( roughly $ XXXX ), using it would not make an appreciable difference in how much of my monthly payments went to principle. Had I been given all the information before making the decision, I would not have agreed to open the account on the terms offered based on my credit. ( 2 ) Since I did not get an opportunity to review the limit & APR nor to decline the offer, my only option was to close the account. Opening and closing new credit accounts in a short period further damages my credit and my ability to find a more suitable offer. Given that the excessive movement and closing accounts/loans in a short period of time ( as I paid them off ) was the reason my limit was so low despite excellent credit, opening and closing yet another credit account further harmed my borrowing power, and therefore my ability to find an alternative that better met my needs. ( 3 ) It will take many months/years for the implications of this account to fall off my credit report, so I will be paying the consequences of this dishonest lending practice for many years. This prevents me from finding ( or even seeking ) low-interest alternatives that would save me from an estimated {$4200.00} over the next year alone. Bank of America will respond that by submitting the application that I agreed to open the card. However, the application 's terms contain *no* language that states that the account will be automatically opened upon approval. I'm not familiar with any other circumstance ( mortgage, auto loan, etc. ) where the buyer is not given full information about the financial instruments they're applying for before agreeing to open the account. It is a predatory lending practice to open cards without giving applicants an opportunity to review their individual limit, interest rates, and additional terms. It echoes aspects of the XXXX XXXX XXXX case where applicants gave their information for bona fide purposes, and fraudulent accounts were opened without the customer 's consent. While my case does not involve a fraudulent *application* like the XXXX case, I do believe that the lack of transparency or agency on the part of the customer to make a fully-informed decision, and the long-term damage is similar. Bank of America can review their call records to confirm that during a call from XXXX in mid-XX/XX/XXXX, I explicitly stated that I would be making my decision based on the limit and estimated APR returned after running a hard credit inquiry. I do not take issue with the credit inquiry, only the opening and closing of the account that took place afterward, and how the opening and closing in a short period of time affected my credit. I hope that this argument is clear, but I am happy to discuss in person if you have any questions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94044
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: My Name is XXXX XXXX XXXX, XXXX XXXX XXXXXXXX XXXX XXXX NYXXXX XXXXXXXX XXXX XXXX XXXX ACCOUNT I opened a bank account with the following bank ( s ) : Bank Of America was opened in XXXX in Maryland XXXX XXXX ( unsure of location ) XXXX XXXX around XXXX in New York My documents got lost due to homelesness and all effort at reopening/revalidating these accounts is unsuccessful. Am having Issue with updating my past financial records and getting a credit report for other obligations. I will appreciate every effort to recover the se account ( s )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10022
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Applied for BofA card that said it would come with a {$100.00} statement credit with purchase of a flight. I got the flight- {$180.00}. At no point was it made clear to me during the application that it would cost a {$59.00} membership fee, it really only asked the basic questions about myself, ran a credit check, approved and used that day. I called in to pay it off when the statement came still saying XXXX nothing about a fee. Call in to pay it off, find out about the fee. You guys have been extremely deceptive to me before, its why I didnt use you for years and years. He said it was in the TOS which I didnt even get till after use. I wouldnt have used it for a measly {$41.00} statement credit since you always weasel stuff in. I want my my {$150.00} back as advertised
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XXXXXXXX XXXX XXXXXXXX, I was in the process of buying a home in XXXX, S.C., the address was XXXX XXXX XXXX XXXX..I was buying it through my bank which is Bank of America . I was in his office XX/XX/XXXX at ( XXXX XXXX XXXX, XXXX, SC XXXX ) and he withdrew {$670.00} for an appraisal XXXX XXXX. After the inspection report I opted out of the contract on XXXX XXXX. The appraisal never went through. I ended buying another home, which I purchased for {$300000.00}. I put a down payment of XXXX, so I didn't need an appraisal.As of today I still haven't received my refund from the appraisal of XXXX XXXX XXXX XXXX , XXXX , SC . XXXX XXXX has been giving me the run around ever since. I have contacted the bank assistant XXXX and she stated I would receive a check in the mail since it was a debit transaction. Never received it and when I called her she told me to speak with XXXX XXXX. XXXX told he spoke to his boss XXXX XXXX about the situation and said they would take care of it. Waited a couple of weeks and still not resolve. I spoke to a representative in the bank about it and he told me he couldn't do anything about because the Mortgage company is a different division. He to told me to talk with XXXX XXXX about it. I spoke to him on XX/XX/XXXX and he said he submitted it again and waiting for approval. On XX/XX/XXXX, he texted me and said Just got back from vacation and been checking up. Your request is still in process not declined so that is positive but hasn't been approved yet either. Just wanted to keep you posted.Have other texts also. Tired of getting the runaround. If you can do anything would appreciate. Thank You!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 293XX
Submitted Via: Web
Date Sent: 2023-07-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Been a victim of cybertheft which is unlawful under FCRA
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Notification and notice of insurance claim deposit and credit not available in account to use. Notice of fraud and theft by company. Notice of deceptive business practices acts
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75208
Submitted Via: Web
Date Sent: 2023-07-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A