Date Received: 2023-07-18
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I have a business credit card with Bank of America that I am past due on payments. I have attempted to setup a payment plan however upon my last contact they told me I was in collections with another company and forwarded me to XXXX to talk about my repayment options ( who subsequently have not gotten back to me ). Last Tuesday XX/XX/2023 Bank of America 'offset ' my personal checking and business checking in the amounts of {$1600.00} and {$970.00} respectively in order to collect a portion of my past due amount leaving me with {$100.00} in each account. I tried calling to get the money back and to pay {$500.00} to cover a portion of the debt owed with the understanding I would get on a payment plan to cover the rest- they refused. I went into a local branch today Tuesday XX/XX/2023 to dispute this offset and was given the same response- they will not return the offset and only after I setup a 12 month payment plan will they stop future offsets. The manager recommended that I not use my account until I have setup a payment plan as she was concerned the bank would continue to draw out of my account. Based upon my reading of 1026.12 ( d ) Special credit card provisions ; 'a card issuer may not take any action to offset a cardholder 's indebtedness arising from a consumer credit card transaction against funds the cardholder held on deposit with the card issuer ' what the bank did was illegal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 064XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: Bank of America took away the option to set a fixed amount other than the minimum payment due or the entire balance due on its autopay function. Although under info it says you can set a fixed amount of your choosing for monthly auto pay, when you go to the drop down menu for autopay options, only minimum monthly or entire balance appear. I called BoA 's customer service on XX/XX/23 to find out why fixed amount did not appear in the options for autopay in the drop down menu and she said " they took that option away, you can only set autopay to pay the minimum monthly payment or the full statement balance. '' I asked her to file a complaint about it and she said my complaint ID was " XXXX. '' I think it is unfair to remove the option to set a fixed monthly amount of your choosing for monthly autopay and meant to make the autopay function meaningless so people miss their payments and they can charge them more fees. I have a 0 % interest balance transfer and I want to set a fixed monthly payment to pay down the balance before interest charges kick in a again, but because I can't set a fixed amount on autopay, I am forced to login every month and make a payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20002
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My account has been frozen since friday XX/XX/XXXX and I cant access any of my money to pay my bills and feed my family. I have had this account since XXXX and I dont understand why they would not allow me to use my own money. My employer direct deposited my paycheck of {$3800.00} on XX/XX/XXXX and I havent been able to access any of it. My cable is due today and my electricity tomorrow and I wont be able to pay it because Bank of America wont allow me to use my money from my paycheck. All my money is in this account and Im running out of money. Ive called the bank 5 times and nobody gives me a reason and just keep telling me to call back in another 48 hours. This is unacceptable!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48083
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: In XXXX XXXX I received a letter from my bank saying that my account was low. After checking my account I find that I had many unauthorized withdrawals from my account. I called my bank, and asked me to put all the different purchases and withdrawals in the same role, so that they will give each one a different claim number. This took a little time for my investigation team to do with so many vendors .a few days had passed, but we got to the bottom of what happened someone had attach my bank card to a XXXX XXXX and on paper it appeared that I was making all these withdrawals and purchases with my bank card but my was safely in my desk, but someone had copied my numbers from my card and was making all these unauthorize purchases. the bank did resolved most of the claims but the last claim for some reason they miss it and every time I put the claim in they keep telling me it was to late, but I put them all in the same time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02130
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I am so upset with this bank! I scheduled a transfer to take place on the XXXX of this month like I do every two weeks - the monies were supposed to be transferred to my account that is used only to pay bills. Here is the XXXX of this month and the monies have NOT been transferred yet!!! I can not transfer them myself as it will be a double transfer - the bank has not even attempted to manually transfer the funds as there is an issue within the system. My bill account is now negative! I do not want to get any fees for this as I planned this days ago and it has still not gone through yet! I spoke to someone at the bank and she did not make any sense as to why it has not happened yet. This is beyond unacceptable! I should not have to call the bank over and over again to see why my funds have not transferred - I have more than enough money in all of my accounts!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32065
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Hello, My debit card was closed to suspected activity I only reported things that were taken against my permission and my account was not in negative. It was closed and its affecting other accounts and checking which is upsurd. Please assist because I dont understand
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I was charged many fees and also had an account opened in which I was unaware
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33067
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On or about XX/XX/23 we sent a check to XXXX XXXX for payment of cars for {$74000.00}. That check was fraudulently cashed by a company and I do not have that $ $ back in my account. I sent a replacement check to XXXX XXXX on or about XX/XX/23 and that check was also fraudulently changed to a different payee and cashed by a XXXX XXXX. We realized this check was fraud and contacted our bank representative XXXX and customer service immediately. We were told they would issue a stop payment on this check and assured us this check would not be cashed and there was nothing additional we needed to do on our side. The next day this check cleared our account as Bank of America issued a stop payment on the wrong check. We were told by Bank of America that now we need to file a fraud claim on this check and it wound take up to 90 business days to get our $ back in our account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94550
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The presence of a derogatory rating on my account is causing me great concern. I am deeply worried about the impact it may have on my credit. It has already led to the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33166
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-18
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: Bank of America was charging me so many fees and holding my reward
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33615
Submitted Via: Web
Date Sent: 2023-07-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A