Date Received: 2024-01-31
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Without any prior notification, Bank of American abruptly reduced my business account credit line from XXXX to XXXX. Soon after, they yet again abruptly closed the account, and closed two credit cards that were not business credit cards. I asked them why and they forwarded me to the " XXXX XXXX '' department. I was told it was because the business account was closed first, and as regular practice they also close all other accounts. The representative refused to tell me why the business account had been closed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14225
Submitted Via: Web
Date Sent: 2024-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: BANK OF AMERICA INQUIRY. I DID NOT INQUIRE SHOWING ON MY REPORT
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 016XX
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank of America/ Merrill Edge blocked access to the accounts under them at Merrill and did not allow access to my funds for multiple weeks as it seems they initially thought some fraud was happening in the account. After calling them and giving them all the information they wanted and changing ID and passwords per there recommendation they still kept the account blocked despite assurances that the changes done would suffice to release the block. After 3 weeks of providing all the information asked, the account block has not been lifted, and after multiple phone calls made in those 3 weeks where each successive agents/service person assured me that it was getting resolved within hours am still waiting for the block to be lifted and am now short of funds for completing a real estate transaction. This is for someone who has been with them for decades as a client, so they have adequate information on self.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02492
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX, XXXX, and XXXX are obligated by the FCRA to report accurate accounting. A charge off account from Bank of America is reporting on my credit report. According to IRS publication 4681 : If your debt is forgiven or discharged for less than the full amount owed, the debt is considered canceled for the forgiven or discharged amount that you no longer need to pay. Cancellation of a debt may occur if the creditor can't collect, or gives up on collecting, the amount you're obligated to pay. If you own property securing a debt, cancellation of the debt may occur due to foreclosure, repossession, voluntary transfer of the property to the lender, abandonment of the property, or a mortgage modification. In general, if your debt is canceled, forgiven, or discharged for less than the amount owed, the amount of the canceled debt is taxable. A charge off is considered income by the IRS and income does not suppose to be reported on my credit report. I never received my copy of the 1099-C. Also, according to 15 USC 1681 I have the right to an accurate report across all reporting bureaus. This particular charge off account show inaccuracy with all three bureaus. The information directly impairs the efficiency and credibility of the information being reported by the credit bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I have contacted the listed creditor to provide proof of consent without successful response from them. According with the Fair Credit Reporting Act this creditor has violated my rights. Under 15 USC 1681 section 602 ; I have the right to privacy. 15 USC 1681 section 604a section 2 which states that a consumer reporting agency can not furnish an account without my written instructions. Under 15USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. I find that the creditor has violated all of the laws stated above. I request that their reports be removed immediately.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Bank of America without my permision paid my line of credit
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-31
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I had a checking account with Bank of America, and since I am out of the country and the account being inactive, I received a notice regarding this in the month of XX/XX/XXXX. I contacted the bank officials several times asking assistance to close the account and transfer the money, but failed and hence contacted CFPB seeking help to solve the issue. I filed an original complaint ( # XXXX ) dated XX/XX/XXXX. One representative named XXXX XXXX XXXX XXXX, Resolution Specialist, Regulatory Complaints contacted me over my phone. She suggested me to write a letter for communication stating to close my account upon my request and send me a Banker 's Cheque, to my address after verifying my identity and my concerns are being genuine. She gave me the address to communicate also. Later she sent me a packet via XXXX XXXX which included all these information. She also told the Banker 's Cheque validity would be 90 days and once not cleared within 90 days, I should get back to her so that she would issue a new one. I received an email from Bank of America two days after stating that my account has been closed. But after that there were no information or correspondence. After waiting for almost two months, I filed another complaint with CFPB during the month of XXXX. Complaint # XXXX dated XX/XX/XXXX. As a response to this another representative named XXXX XXXX XXXX, Executive Escalations, Resolution Complaint Operations, Bank of America contacted me over my phone like XXXX XXXX XXXX did. According to him, a Banker 's Cheque was issued for me but dispatched to a wrong address. He also emailed my in my personal email address detailing all what have happened and a new cheque would be issued with a stop payment notification issued on the previous one. The response email I received from him on XX/XX/XXXX and he mentioned that the cheque would be sent to my address on the same day. Despite waiting 18 days, I am yet to receive any information regarding the status of the same to this moment. He also mention that he would contact XXXX XXXX XXXX for any tracking information and later replied that there were none. Copies of all communications are attached herewith. As a response to the complaint filed on XX/XX/XXXX, XXXX XXXX responded over email and he would be the concerned person to handle the case until it is resolved completely. He also send me a secured email stating that check number XXXX was mailed out to XXXX XXXX XXXX on XX/XX/XXXX, but since I am informing that I am yet to receive it, he made special accommodations to send a replacement check number XXXX via XXXX XXXX with the tracking number XXXX.The check was supposed to be picked up on XX/XX/XXXX, the date he responded for delivery, and according to the XXXX website , it should take approximately XXXX business days to arrive. Every time when I check for the tracking information on the XXXX website, it is only a tracking information shown and no further updates. Today before making this complaint, when inquired with XXXX customer care, I was shocked to hear that it was just a tracking information XXXX XXXX share, but the packed it yet to reach their office. Honestly, I don't understand why the Resolution Specialists, with Regulatory Complaints are making false resolution and closing the complaint while proper resolution is being kept pending. It is something making fool of others and a total insult not just to the one who files the complaint but to the CFPB itself.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: Bank of America Prepaid Debit card department notified me twice by letter that there was remaining funds in my account. I told them I know longer had this account. I went to the branch to verify the letter was not a scam. The branch ensured me it was real. I called the number listed on the letter and verified myself and my new address so the check could be reissued to my address. Then after going through all verification they refuse to reissue my check to me telling me that I needed to mail copies of my license to them. That is suspicious. Once a customer is verified in the system you don't have to do this for employees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28269
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Beginning XXXX XXXX XXXX there has been a string of fraudulent withdrawals from my California XXXX/Bank of America debit card . Upon the first instance of funds being fraudulently withdrawn from my account, Bank of America subsequently credited the funds back to my account on three consecutive occasions, as each time funds were deposited, they were immediately fraudulently withdrawn from the account. On the last claim, Bank of America has declined to make me whole on the premise withdraws occurred via XXXX XXXX. During the course of several different phone calls with Customer Service Agents at Bank of America, we discovered that the theft was coming from a breach in security from which thieves were able to learn/use my account ID, password, Driver License information, social security number, etc., which they then used to call XXXX XXXX impersonating me to request " emergency funds '' to be released from my XXXX/Bank of America account . To my knowledge B/A has not done any outside investigation upon which to base its conclusion that I was the one who made the request nor prove whether or not it was myself who picked-up/received the funds. On two separate occasions I have submitted documentation of my own investigation, the police report I filed and documented the conversation I had with a XXXX XXXX Manager in Fraudulent Transactions. This manager walked me through how someone via telephone can impersonate me to request emergency funds. This information was included within my report to B/A on XX/XX/XXXX and XX/XX/XXXX. I noted that all previous claims have been reimbursed with the exception of the last claim on XX/XX/XXXX. After submitting a second request on XX/XX/XXXX there was no confirmation, reply or acknowledgment from B/A regarding this request to review and reimburse nor has anyone from the department making these decisions reached out to me personally to discuss this fraudulent situation, where monies were stolen not only myself, but also from CA XXXX and Bank of America . As of XX/XX/XXXX I spoke to B/A Fraud Complaints to reopen this case and have so been advised to wait a decision 4-5 weeks out.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90020
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-30
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I sent in an early payment last month to Bank Of America ( XXXX checks as XXXX checking accounts are used to pay my bills ). This should have zeroed out the balance on my account. True to form, this was just too complicated for BofA. This payment did not get there in a timely manner so I had to have my bank -- XXXX XXXX XXXX- stop payment on these XXXX checks and I issued XXXX new checks to cover the previous month 's balance and addition charges as I am considering cancelling the credit card. BofA is just too difficult to deal with... XXXX XXXX was only able to stop payment on XXXX check and now BofA claims I owe them the amount of the check that was not stopped. I have already paid that amount and even more with the second set of XXXX checks!!!! BofA will not return my phone calls nor answer my emails! Please help!!! I had a credit of {$1800.00} and now they claim I owe {$780.00}. What a mess!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83616
Submitted Via: Web
Date Sent: 2024-01-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A