Date Received: 2023-08-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Bank of America allowed some thief to transfer all my funds out of my account with a 3rd party checking account that doesn't have my name on it. I filed a police report and would like you guys to work hand and hand with law enforcement to get my funds back please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92394
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: My husband and I had a credit card for more than XXXX years with Bank of America. We had credit ratings of the mid XXXX and a credit line of {$30000.00}. We paid our full balance every month, on time. My husband passed away, so I closed that account and opened one in my name. My income is about half of what our dual income was, I have no mortgage, rent, or car payments, and my personal credit score was XXXX. I was given only a {$5000.00} credit line on my new card, and my credit score began to plunge. I used over half of that available credit in the first month, again, paying off the entire balance on time. However, my score continues to plunge. The excuse is that I used over half of the available credit! Is this some kind of Catch 22, or a scam? They give me an insultingly low credit line- totally disregarding my history with this institution- and then ding me for using too much of it?!!! I took out a second credit card with XXXX XXXX and they only gave me {$3000.00} credit line. My total credit line is less than one-third of what we had previously and I am very upset over this, as my nearly-perfect credit score continues to plunge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 026XX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Bank of America has committed many federal violations not only against me, but others as well. They have violated my constitutional rights under the XXXX and XXXX Amendmends to our constution. I attempted to obtain a property modification five times and no response from them whatsoever. This is a violation of federal law. They also violated federal law under XXXX XXXX. Let them look that up.They also have been investigated under the RECO ACT. They also have had many class action lawsuits. They also had me pay for private morgage insurance which is against New Jersey law. They stole my home at XXXX XXXX XXXX XXXX, nj XXXX. XXXX paid then sold it again and got paid again. I wish I was Bank. I will be contacting XXXX and XXXX. To inform the people not only in NJ but other states as well
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 083XX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Took a settlement check into the bank where the trust account from my attorney banked with. This Bank is called XXXX XXXX XXXX. I was told that a 10 Day hold would be put on the check. I then took to the check to my banking institution Bank of America i deposited the check Wednesday XX/XX/XXXX of XXXX i got a receipt of transaction from teller that said I would have funds of around XXXX available XX/XX/2023 and the remainder by XX/XX/2023. I came into the branch of Bank of America and now im being told that i would not have none of funds available until the XXXX of XXXX. The managers were extremely rude and i was told that they could not assist me any longer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63111
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The existence of a derogatory rating on my account is causing me significant concern. I am deeply worried about its potential impact on my credit. It has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the severe financial and emotional distress that this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 761XX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX, I was depositing cash funds into a Bank of America atm to my business savings. While doing so, the atm malfunctioned and shot my debit card back out. I had deposited {$3000.00} into the atm during this transaction when this happened. After this happened I checked my account and saw that it was showing {$3.00}, so I immediately contacted the customer service # thats on the atm. I claim was then filed for the missing {$2900.00} and after checking in a few times on that claim I was told that it would be expedited. On XX/XX/XXXX I called in again to get an update on the claim and was told that the representative did not expedite the claim as he said he would and that it would be done at that moment. There was also note added showing that the rep was filing a complaint on my behalf due to the misinformation that was given to me. On XX/XX/XXXX I was notified that the claim would be credited to my account on XX/XX/XXXX. On today XX/XX/XXXX my access to my online banking was denied and I was informed that my account was set to be closed with no further explanation and told that I would not be receiving my credit for my missing funds due to the atm error. I was not given any detailed information or proof on 1. My account being closed and 2. Me not receiving my {$2900.00} that is MISSING. I feel that Bank of America never intended on correcting the deposit error and I feel that closing my account is a tactic for Bank of America to not have to credit or give me back my funds that were taken by their malfunctioning atm and I want this resolved immediately and I will not stop until this is resolved rightfully.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 622XX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023, I mailed a single letter consisting of four debit card charge disputes to Bank of America 's billing inquiries address as listed on their website : Attn : Billing Inquiries Bank of America XXXX XXXX XXXX XXXX XXXX, TX XXXX The letter was delivered certified mail and received by a Bank of America agent 10 business days ago, on XX/XX/2023 as per USPS Tracking Number XXXX I am submitting this CFPB complaint because I haven't heard anything from Bank of America about my claim. Within the claim letter, I listed the four charges I am disputing, the reason why, the amounts, merchant name, and dates. As well as my account number. I am disputing these charges because I never received the service I paid for and the merchant has failed to help me despite my efforts to contact them. I have good faith that Bank of America will properly investigate and resolve my dispute, I am filing this complaint so it is done in a timely manner. I do not know what the agent did with the letter but I don't think it was filed since I have no messages in my bank account about my claim. Attached here will be the proof of delivery and also my original letter of dispute. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85225
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have deposited a check from the same company weekly for years. Never had a check bounce. All of a sudden starting on XX/XX/XXXX, Bank of America has been placing ridiculous holds on the funds. Both times, they caused employee payroll checks to bounce. The first hold was in one account, for a check in the amount of {$10000.00} deposited on XX/XX/XXXX. They held about half until XXXX XX/XX/XXXX and released the remainder at XXXX on XX/XX/XXXX. Deposited a check in the amount of {$7600.00} on XX/XX/XXXX into a different account and they placed a hold releasing {$5300.00} at XXXX on XX/XX/XXXX and the remainder {$2000.00} at XXXX XXXX on XX/XX/XXXX. I received an email indicating that the funds would be available at XXXX XX/XX/XXXX. When I checked the account and see that they are now holding the entire check until XXXX on XX/XX/XXXX. I chatted with Bank of America on XX/XX/XXXX as soon as I saw they were placing a hold. I was given a phone number to call the next morning to request the hold to be removed. The representative said " I will advise due to recent changes in the financial climate, it is no longer our policy to release holds except in very specific circumstances ''. I called at XXXX on XX/XX/XXXX and spoke to 3 different people. Escalated twice speaking to a supervisor and then a manager. Nobody was willing to help, kept citing their policy that they no longer release funds and indicated that they " could not verify the funds '' the check was drawn on. I also spoke to a representative via XXXX and yet again, absolutely no resolution other than indicating what the policy is and that checks have the risk of being held. The funds have already cleared the other bank account and Bank of America is holding our money XXXX with no justifiable cause.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21811
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: This account was fraudulently opened in my name. When I discovered it, I immediately reported it to the bank and was sent a fraud claim. I was sent a form and sent the form to the bank via email on XX/XX/ provided by their customer service number listed on the claim form. I submitted a complaint after one month with no response and again sent the documentation on XX/XX/ after someone from the bank contacted me to claim they did not receive it. It is now two weeks after submitting the documentation and 2 months after submitting the first time and I still have not received acknowledgement of receipt of information from the bank. They have also sent a letter threatening to impact my credit score because of their inaction.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: There is a fraudulent account that was verified as accurate by XXXX and XXXX. I have not done any business with Bank of America, but there is a credit card that was opened in my name. The investigation done by XXXX and XXXX could not be accurate because I was unable to get a verification of my SSN used on the original application.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85283
Submitted Via: Web
Date Sent: 2023-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A