Date Received: 2023-08-27
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Beginning with the XXXX XXXX XXXX XXXX statement, my purchases balance subject to interest rate has been going up monthly instead of going down as it should. I have not used my card and have been making above minimum payments the entire time. the amount it has increased is now at or about {$1000.00} it should have gone down by this amount from the XXXX XXXXXXXX XXXX statement balance of {$5200.00}. I contacted B.O.A for clarification on this matter ( How can a balance go up when it is being paid down? ) They responded with an unsigned ( form letter ) with no return contact information for the person that sent the letter. The only thing on it was a case number XXXX acct ending XXXX. I asked specific questions non of these were answered. What I got was a description of how interest is accrued. I already new this info. It states the purchase balance will continue to accrue interest until it is payed off. I knew this also. How can the balance be payed off when every time I make a payment the balance goes up instead of down. If the monthly amounts had been subtracted from the XXXX XXXX balance of {$5200.00} for the total amount of {$1000.00} my current purchase balance subject to interest would be around {$4200.00} I am attaching statements and correspondence copies among other documentation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 855XX
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-27
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I'm looking for certificate of deposit information from XXXX XXXX. It was an account in my name as minor and my father as natural guardian. The issue date was XX/XX/97. I'm aware that XXXXXXXX XXXX closed and was bought by Nations bank who then merged with bank of america. I need to find out what happened to the money in that account. I do have the cd reciept as well as account numbers. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: i have already filed a complaint XXXX over a month ago. I have reached out to the contact person multiple times. XXXX XXXX resolution specialist at Bank of America XXXX he will not return calls. This is unacceptable. I have been a long time customer carry sufficient balances and i have been pushed to the side. I have contacted XXXX XXXX office as well. I beleive there is senior financial abuse and would like all my accounts to be looked into. All i want is confirmation that i withdrew XXXX from my account in XXXX. And if they can't produce it I want my XXXX put back in my account. This has been going on since XXXX of 2022, and everyone at Bank of America seems to hand it off to some one else from the branch to escalation department and now to resolution department.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06880
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: In XXXX XXXX XXXX my card used to edd benefits was personally cut up by my self. I thought the pandemic relief was ending. I learned after that there was an extension but I was put in a process that required me to complete a IDMe verification before any payments were made. However I was to certify for benefits as normal while waiting for a email letting me know it was my turn to go through IDMe. I did certify like I was suppose to but never did receive a email.for IDMe. It took many months just to get ahold of the car edd. Once I did I was told that i did not need the IDMe process and that my benefits had already been paid. So I called bank of America to have a replacement card sent to me. I asked the balance and was told there was less than {$1.00} remaining. Completely taken back by this I asked how is it when eds has been paying me and I didn't even know. I never spent any of it. They told me I could not file a claim until I go into my online account to see transactions. I no longer had access to that account nor the email used for it. So that took even more time. Then they wanted a I'd taken into the branch and since mine was not valid I had to wait on a new one to come in the mail. I took it to the branch to verify who I was. Finally a claim was started and since there were over $ XXXX transactions it had to be filed in 2 claims. However the representative sent one part of the claim to the claims dept and one part to a different department. The part sent to the claims dept was approved for a little over {$5000.00}. The second part had to be located and repossessed to the claims dept l. This took over a month and that claim for a little over XXXX is repeatedly denied. I've ask for investigation to contact me personally but never do they. Many different Supervisors and representatives have placed noted on the account of the error of the two being separated. Showing the approval of the first part and asurring me that it would be taken care of and approved each time. I've asked.for information about the denials. All I get is a list of transcription and told I approved them. It's been nearly 2 years of reconciliation that are promised to end in my favor that don't. The fact that they allowed over {$16000.00} to be taken from my account is one thing. However the fact there was never a physical card to be used and not one red flag was put on my account for exsessive online transactions. Just seeing the transaction history prior should have put an alert for suspicious activity. Not once was the account locked up while these transactions where made. But once they granted the first part of the claim my card was locked every day almost for suspicious activity and I have to call and verify my identity to unlock it. Again not once during the deration of spending {$16000.00} online did they ever seen that necessary.. I'm overly frustrated being as I've lost a lot ..my place to live my car, my storage and it does not seem to be any fair resolution comming
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95820
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-27
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Complaint against Bank of America ( BOA ) for inadequate investigation of fraud claim # XXXX To Whom It May Concern, I am writing to file a complaint against Bank of America ( BOA ) concerning my fraud claim, filed on XX/XX/2023, with claim number # XXXX. I have reason to believe that the investigation carried out by BOA was insufficient and that their decision to deny my claim is incorrect. The claim involves over XXXX fraudulent charges on my account, which I did not authorize. Despite the complexity and sheer number of transactions involved, BOA quickly concluded their investigation, denying my claim on the grounds that the charges were authorized by me or someone with permission to use my card. Here are my specific concerns : Timeframe of Investigation : Given the large number of fraudulent charges, I find it highly unlikely that a thorough investigation could be completed so quickly. Absence of Proof : BOA has not presented any definitive evidence, such as a signed receipt or contract, to substantiate that I or anyone authorized by me conducted these transactions. Statements Unchecked : I was enrolled in XXXX classes at XXXX during the timeframe of these charges and did not receive the monthly account statements that BOA claims were sent to me. Therefore, I was unable to promptly identify and report the fraudulent activities. Unauthorized Use of XXXX XXXX : I have never owned or operated a XXXX XXXX account, which is reportedly involved in these transactions. This fact by itself should raise serious doubts about BOA 's conclusion. For the above reasons, I am requesting that the CFPB : Direct Bank of America to reopen and adequately investigate my fraud claim. Require BOA to provide a detailed account of their investigation process, including any evidence used in their initial decision. Take any other appropriate action to ensure that my case and future cases are handled in a fair and transparent manner. I am attaching relevant documentation to substantiate my claims, including my student enrollment proof and any communication I have had with BOA regarding this matter. Thank you for your attention to this serious issue. I look forward to your prompt response. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DC
Zip: 20032
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-27
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 at XXXX XXXX eastern time at the Bank of America on XXXX XXXX XXXXXXXX XXXX XXXX, NY, XXXX I deposited {$1000.00} cash and the atm returned {$400.00}, I attempted to deposit the returned {$400.00} and the atm said the cash could not be returned or accepted. Still, it has not been credited to my account and Bank of America has been unresponsive. After reading online similar experiences from over 20 previous Bank of America clients that said the same thing and never got their money back I am very concerned that the same will happen to me. My rent is due in a few days and I would really like my money back into my account as I pay my rent electronically.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11222
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On my XXXX XXXX XXXX there were charges and fees i didnt recognized or make myself and they my information without my knowledge illegally.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95621
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am writing to file a formal complaint against Bank of America regarding a series of wire transfers that transpired in XXXX, XX/XX/2023, which I believe have exposed significant lapses in their security and customer protection protocols. These events have had a profoundly negative impact on my financial well-being and emotional state. In late May, I received a scam call from XXXX informing me about a phone number under my name that had been sending fraudulent messages. To address this issue, I was connected to an individual who claimed to be a XXXX police officer. This individual manipulated me into believing that I was involved in a secret international money laundering case and that my personal information had been compromised. I was fraud which I totally have no idea and sent totally XXXX international wire transfers to XXXX and totally around $ XXXX. The events that followed are deeply troubling : XXXX. Failure to Protect Customer : Bank of America facilitated multiple wire transfers totaling a substantial amount to a XXXX XXXX bank without any substantial safeguards. It was my first time attempting wire transfers of such magnitude, and I was left vulnerable to financial exploitation without any protective measures in place. This is the first time I use my account to do wire transfer, and this is huge amount of money. And this is international wire transfer. No one from the bank has been texting me to confirm or remind, No one from the bank has been calling me to confirm or remind, No one from the bank has ask me to go in person to confirm or remind to do wire transfers, all leave me online. 2. Lack of Fraud Notification : Despite the unusual and suspicious nature of these transactions, Bank of America did not exercise due diligence in notifying me of the potential fraudulent activity. No alerts were issued to caution me against the transfers or to verify their legitimacy. 3. Inadequate Verification Procedures : Bank of America allowed these transactions to occur solely through online channels without requesting in-person verification, which could have served as an additional layer of security. XXXX. Failure to Detect Suspicious Activity : Bank of America 's systems should have detected and flagged these transactions as unusual and potentially fraudulent, given the circumstances and the magnitude of funds involved. In this case, I believe Bank of America shares a significant portion of the responsibility for these events. I urge the CFPB to consider the bank 's accountability in this matter and request that Bank of America return 50 % of the fraudulently transferred funds to my account as a demonstration of their acknowledgment of their role in this situation. While I understand that I should have been more vigilant, I also believe that the bank could have taken measures to prevent this incident. I AM NOT SAYING THAT THE BANK SHOULD 100 % RETURN MY MONEY BACK. I ONLY WANT THE BANK TO TAKE THEIR PART OF RESPONSIBILITY, WHICH IS 50 % OF THE FRAUD PROTECTION. AND RETURN 50 % OF MY MONEY BACK. I kindly request the CFPB 's intervention in this matter to ensure that Bank of America thoroughly investigates and addresses these grave lapses in security and customer protection. Additionally, I request your assistance in any potential efforts to recover 50 % of the funds that were fraudulently transferred from my account. Thank you for your prompt attention to this matter. I look forward to your response and assistance in resolving this distressing situation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2023-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I provided all this information in previous complaints. XXXX XXXX XXXX XXXX is a scam. I was sold a 'five-year ' policy that I initially rejected. Still, XXXX, on XX/XX/2022 described and showed on a different website that it would apply to my situation ( I am a XXXX XXXX, so most of the provisions did not apply to me ). After reading these fake provisions, I made a purchase of a single policy, which XXXX XXXX XXXX XXXX charged in 2 segments, as XXXX called back and offered to move the 3-year policy to 5 years for an additional {$410.00}. When I tried to place a claim for my water heater, they provided a contractor, however, it took the contractor 6 weeks to tell me they would not work with XXXX XXXX because they would not pay them and they would only cover {$500.00} ... but most likely would deny it, as he saw it many times. I called the company with my experiences during these 6 weeks and after, and they showed me the real policy and confirmed what XXXX ( the XXXX ) told me. I told them what XXXX sold me, and they denied it. I then asked for a full refund ; they denied it. I asked for a new contractor, as well as submitted 4 new requests for leaks ( which they denied in 30 minutes ). I then filed with Bank of America ; this is supposed to be covered as fraud and a breach. It is different than a physical purchase, as this is a 5-year contract and I might not find out the real XXXX XXXX XXXX until and only if I file a claim. Bank of America awarded me {$410.00}, however, XXXX XXXX has not refunded any $ per this date and they have eliminated my account no longer have access to it. As they defrauded me with their sales, did not provide service, and will not provide access or service, I require a full refund of {$1100.00} for the contract that was sold fraudulently and they are in breach. They never set foot on my property and never provided any service to me ; they are not out of any money ... and per the thousands of consumer complaints, this is the norm for XXXX XXXX XXXX XXXX. Bank of America has been lethargic at best ; their 'Special Resolution ' liaison will not talk with me ; I have heard from her less than 3 times in the past 6 months and over XXXX emails, voicemails, and faxes showing the evidence. I need help! This should be easy to resolve ; it is why I have a credit card. I need protection from bad actors... I have been a Bank of America executive and client for nearly 20 years.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60614
Submitted Via: Web
Date Sent: 2023-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My husband and I recently sold our house and made a small profit of {$230000.00}. We received the check from the attorney of the buyer. We opened up a Bank of America account together on XX/XX/XXXX. I originally had XXXX Bank of America checking accounts, but they wouldnt let us deposit it because the check had both of our names on it and my accounts only had my name. The check was deposited on XXXX. The next day we transferred part of the money to savings and paid off any debt. On XX/XX/XXXX my husband was buying a new car. He went to Bank of America to get a bankers check for the car and they wouldnt let him. I had to leave work and go get the check. That same day all of my account were frozen, my card was declined and I had no access to the money. I called and waited on hold for XXXX minutes before they told me there was nothing they could do. There was suspicious activity and they needed to look into it. The next day XXXX, I called again and was on hold for more than hour. This time they explained that the new account was open and a lot of money was moving around and they needed me to verify everything. They immediately gave me access to my money. This week, XXXX XXXX weeks later, my card was declined at the doctors office. My accounts were frozen and I had no access again. I assumed because I tried to put a large transaction on my card. I called Bank of America right away on XX/XX/XXXX, and was on hold for XXXX XXXX hours. I missed a meeting at work. They said my account were frozen because they needed to verify the check for {$230000.00}. The check that deposited XXXX weeks prior. I asked how this is happening again and that I took care of it. They argued and said there is nothing they can do u til they verify the check. I called back the next day and was on hold for XXXX hours before I had to hang up. Today XX/XX/XXXX I called again and was on hold for XXXX minutes. They told me the same thing. I will not have access to any of my accounts or money until the check is verified. I asked how they need to verify and they said they need to hear from the person who wrote the check. They also said that if they leave a message they will have to call back and wait on hold. If I have had to wait on hold for usually an hour there is no way an attorneys office will have the time or patience to do that when it is not their job. I asked Bank of America how this is still happening XXXX weeks later and they said they didnt know why it wasnt verified. They said that I will not have access to my money. My bills are not being paid. I can not use my card to buy groceries or put gas in my car. I do t have the time to call and wait on hold for hours. I work at a school. I need my money. This is not my responsibility and Bank of America is not doing their job and it has now affected my job, my health care and taken hours away from life.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06095
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A