Date Received: 2023-09-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited a check ( {$23000.00} ) on XX/XX/XXXX in a Bank of America ATM machine. After it took my check, the machine crashed and rebooted, stating it is out of service. I called and filed a claim that evening. The only process to file a claim for this situation is the same process as third party fraud situations ( credit card hacks etc ). Bank of America, as of XX/XX/XXXX, has yet to resolve the situation. I have not recieved any credit for the physical signed check I put in their ATM on XX/XX/XXXX. They provide minimal update information : " we are waiting on the vendor ''. I need my funds and this is terribly stressful. I call for updates daily and I have asked for it to be escalated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23113
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I recently sent this notice to XXXX XXXX XXXX XXXX/ XXXX XXXX AND THEIR INDENTURED TRUSTEE BANK OF AMERICA NA in regards to a business account that I am a personal guarantor for. XXXX XXXX XXXX is not abiding by the terms of the contract Section 12 in particular. I have a lien on the account. I am the owner and lienholder of the account along with funds therein, and upon the closure of the account, I am entitled to receive all funds that were in the savings account. A letter and stamped and endorsed promissory note was sent to BANK OF AMERICA NA and for processing of the payment AND TRASNFER OF THE CREDITS. If the bank can not comply I will be forced to file investor complaint with Securities & Exchange Commission as well as file form 211 with IRS to request an audit of the account. Please let this email serve as a formal written request for an account lock revocation for Borrower, XXXX XXXX, XXXX. I do not wish to close my account. I would like to utilize the funds for business expenses and continue to may monthly payments for credit reporting purposes if you dont mind. As stated in the loan account agreement, it is understood there may be a delay in the time that funds become available in the savings account. I would like to request for funds to be expedited and transferred via ACH to the business checking 's account that is on file. Please provide an update as the request is being processed and the timeframe that funds will be deposited. Do not hesitate to email me if there is any additional information that you may need to process this request. Thank you for time and attention to this matter, Respectfully, XXXX XXXX , XXXX. OWNER XXXX XXXX XXXX LAST FOUR OF SSN XXXX BIRTHDAY XX/XX/1989 Please refer to my loan agreement that is attached below : specifically, Section 12. Accessing Funds Early which states : 12. ACCESSING FUNDS EARLY. Borrower may revoke the Lock Authorization and access funds in the Savings Account at any time before termination of this Agreement by providing written notice of account lock revocation to XXXX or XXXX XXXX XXXX, ATTN : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX TX XXXX. Borrower understands and agrees that revoking the Account Lock Authorization is an Event of Default under this Agreement and that, upon receipt of an account lock revocation, Lender has a right to exercise any or all of the remedies set forth in Section 14 ( Security Agreement ) and Section 20 ( Rights and Remedies Upon Default ), including, but not limited to, the right to apply the balance of the Savings Account to the amount then-owed under this Agreement. To avoid an Event of Default, at the time the Borrower revokes the Lock Authorization, Lender may give Borrower the option ( i ) to pay the amount owed under this Agreement in full or ( ii ) to modify this Agreement to reduce the principal amount owed under this Agreement. Depending on the option pursued, Borrower understands that it may receive more or less than the Loan Amount upon early revocation of the Account Lock Authorization. As provided under the Business Purpose Savings Account Agreement, a delay may occur before Borrower receives funds in the Savings Account. Borrower understands that revoking the Account Lock Authorization within 6 months of the Loan Date may result in less favorable credit reporting as explained in Section 13 ( Credit Reporting )
Company Response:
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-09-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023, I made a purchase of tires from XXXX XXXX XXXX XXXX for a total amount of {$940.00}. Unfortunately, I encountered significant issues with the items purchased, as they were not as described and proved to be defective. I attempted to resolve this issue directly with the merchant, but my efforts were met with unsatisfactory responses. XXXX XXXX XXXX XXXX initially referred me to the tire manufacturer, which I found to be an unacceptable resolution. I firmly believe that the merchant of record, XXXX XXXX XXXX XXXX, is the liable point of contact for this dispute, in accordance with my credit card issuer 's policies. I followed the proper procedure for returning the tires to XXXX XXXX XXXX XXXX, and the merchant has acknowledged receiving the returned tires, which I personally dropped off at their location. Despite this, my request for a refund was unjustly denied. I must emphasize that XXXX XXXX XXXX XXXX did not communicate their return policy, including any stipulations regarding returns or refunds, prior to the purchase. Moreover, there is no signage within the store or a website that provides this information. The merchant 's stamp on the purchase receipt indicating " no returns or refunds '' was never mentioned during the transaction. This is a critical point, as it is my understanding that the merchant 's return policy should have no bearing on disputes that fall under Reason Code 53 : Not as Described or Defective Merchandise. Furthermore, I possess documentation from XXXX XXXX XXXX, a reputable automotive service provider, stating that the tires were indeed defective. This information has been made available to you previously.They professionally inspected the tires using proper equipment, including a XXXX XXXX XXXX balancing machine. In stark contrast, XXXX XXXX XXXX XXXX lacks the necessary equipment for such comprehensive testing and declined to seek a neutral third-party opinion regarding the tires ' condition. If you require any further information or clarification regarding this dispute, please do not hesitate to contact me at XXXX or XXXX. I appreciate your prompt attention to this matter and trust that you will take the necessary steps to ensure a just resolution. Thank you for your assistance. Sincerely, XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I contacted Bank of America because I was not receiving e-alert emails for my account activity. I had numerous calls with Bank of America about this issue, and they repeatedly told me that there was nothing they could do about this. They told me to contact my email provider ( XXXX ) about this. XXXX told me that there was nothing on their end that would prevent me from receiving Bank of America emails. Because I couldn't get Bank of America to resolve this issue, I opened a complaint with the Better Business Bureau. I was contacted by XXXX XXXX from the Wealth Management Client Care Executive Escalations Team. This complaint is in reference to a letter dated XX/XX/XXXX that I received from XXXX XXXX that made false statements about what transpired in my communications with Bank of America about this issue. He stated that I " refused to process any troubleshooting requests '' and I " refused to allow a new e-alert to be established to test if adding the email address correct the issue. '' Both of these statements are completely false, and it is unacceptable for a Bank of America employee to make false and disparaging statements like this about one of their customers. On XX/XX/XXXX I contacted Bank of America and submitted a complaint about this employee and I was told I would receive a call back from Bank of America within 48 hours. It has been 2 weeks and I haven't heard back from anyone at Bank of America about this complaint. I called Bank of America back on XX/XX/XXXX, and spoke with a supervisor named XXXX and she didn't have any explanation as to why no one has contacted me. I told her that I will close my Bank of America credit card if I don't receive a call from them by XX/XX/XXXX. Its unacceptable to be treated like this by one of their employees and for Bank of America to not even contact me regarding the complaint I made about this employee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91201
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Trouble during payment process
Subissue: Lien release
Consumer Complaint: Bank of America took over Countrywide XXXX XXXX when it went under. I had two loans with Countrywide - a first mortgage and a second mortgage. When I lost my income in XXXX, I applied for relief with BOA, since they took over Countrywide. I was paying my 1st mortgage one month ( approx {$700.00} ), and then the next month I would pay the second mortgage ( approx {$500.00} ). I was showing good faith in attempting to pay the mortgages, but was not able to pay BOTH mortgages each month. I qualified for H.A.M.P. loan for my first mortgage. I was required to make perfect, on-time payments for 6 months = payment probation plan. The second mortgage was referred to a " work-out plan '' through N.A.C.A. agency. ( XXXX ) My home value was approximately {$90000.00}, and my first mortgage was {$110000.00}. So I was upside down. At the end of the probation period, BOA attempted to foreclose on first mortgage, so I called the Help Number in fine print on the probation documents. It was a governmental agency who got on a conference call with me and BOA. A final arrangement was made that my first mortgage was qualified to move forward under H.A.M.P. BOA eventually sent my first mortgage to be serviced by XXXX XXXX, and I sent all my on-time payments to them. I have since always paid my first mortgage on time. My second mortgage was sent back to BOA from NACA. NACA said that they could not work out the second because there was no equity in the house value to hold a second mortgage. BOA then sent the second to XXXX. XXXX sent it right back to BOA and said the same thing as NACA, plus XXXX said that they were servicing the 1st mortgage for me and there would be a conflict with servicing both mortgages, since the second was in default and I did not have enough income to pay both mortgages. XXXX sent the second back to BOA with a denial letter. They would not service the second mortgage. I continued to call BOA about the status of the work-out of my second. Approximately 6 months later ( maybe XXXX ), BOA sent me a XXXX pkg and called on phone with urgent work-out plan. Sign the docs, get them back asap, and my second would be released through the bail-out plan. If I didn't sign, my first mortgage H.A.M.P. would be in jeopardy!! I was told that the second mortgage was qualified for a bail-out program for two reasons : that the value of my house was so low that it would not cover a second, AND that the second mortgage had been bundled into an asset backed security ( XXXX ) that was sold as XXXX rated investment when it was clearly a sub-prime risky investment product. XXXX XXXX I did exactly as BOA requested. It was in the written documents from BOA that they would record a Release of Mortgage for my second mortgage. I was also required to acknowledge ( signature ) that the value of the second would be sent to the IRS, and I would be required to pay income tax on it. My taxable income rate was approximately 8.5 %. I was a single mother with a school-age child. I was told that the IRS would make payment arrangements with me. I agreed. Approximately five years ago, a zombie debt collector ( XXXX XXXX XXXX ) phoned me and said " they were calling my loan '' referring to my second mortgage with XXXX. I was shocked, but I corrected them - saying " you mean you will be filing a Lis Pendens?? '' Since that time, I have informed XXXX that they have no legal standing in this matter, and that I would not be paying them. They have ceased contact with me. XXXX never reported any late mortgage payments to the credit bureau. I have a 700+ credit score for many years now. It is my belief that BOA took the second mortgage bail-out money from the federal government program, and then failed to follow-up with the Release of Mortgage. Since this time, there has never been any further written communication from BOA. I have called them on numerous, numerous occasions about the Release of Mortgage. I have called the IRS too. They have nothing. My income tax returns are up-to-date. BOA won't talk about this. They put me on hold, transfer from one department to another, put me on hold. This second mortgage is still recorded in my deed records at XXXX XXXX, Florida. I can not find an attorney to help me. Bank of America won't help me. I can not get a home-equity loan or sell my house with this zombie second mortgage on my property record. Instrument # XXXX Bk # XXXX Pg # XXXX And Bank of America will do nothing to make this right. Please help me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33603
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022, a fraudulent wire transfer of {$25000.00} was taken from my checking out following an illegal sim-card swap on my XXXX device. Both the sim-card swap and bank transfer occurred at location in the state of Colorado. I was and am located in western Washington and have never been to the state of Colorado. I immediately drove to the XXXX, WA Bank of America location ( XXXX XXXX XXXX XXXXXXXX XXXX WA XXXX ) and tried to stop the transaction. They refused to help in-person and instead gave me a phone number for their fraud department. After calling the number, the representative informed me that they could not help with sim-card swaps since they need to verify ID using the same number that was currently stolen. I immediately went to the XXXX store ( XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX, WA ) to retrieve my number which the store rep confirmed was swapped in Colorado without my consent. The following morning, on XX/XX/2022, I went to the Bank of America location in XXXX, WA ( XXXX XXXX XXXX XXXX, XXXX, WA XXXX ) where I filed the fraud case and they assured me that the case would be investigated. Bank of America promised a 90 day resolution time where they would either refund or give next steps. Bank of America has still not offered any solution. It is my belief that the fraudulent transaction occurred in-person with a fake ID at Bank of America XXXX XXXX XXXX XXXX XXXX XXXX XXXX received an email from the bank saying I had visited this location. I have called the Bank of America fraud services multiple times request information about the case, and they refuse to investigate. My case number is XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98133
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: This is for a Business Checking account with Bank Of America. One of our X employee cashed his paychecks ( multiple paychecks ) Twice. Bank of America failed to catch that same checks were being cashed twice. On multiples of checks, all cashed twice. We opened a Claim on XXXX : Claim # XXXX Amount of all checks cashed {$6500.00} Bank of America Fraud Dept . never follow up., We kept a log calling them., They kept on delaying. They made me go through providing copies of checks and having them notarized, while all along they should have all these records in their own system. Now they denied my claim stating time has passed and they can not help me. We opened a request to reconsider. No one ever followed up until I followed up myself and I am told, tough out of luck, time has passed and they will not reverse these funds back to me. This is OUT RIGHT FRAUD. The MOST BASIC function of a bank is to NOT CASH any check TWICE. They failed to do that on multiples of occasions,. When we saw it and caught up to it, they are hiding behind time limit. This is a FRAUD and we need help in getting protected and hold this bank accountable.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: SUGGESTION OF AUTOMATIC STAY By virtue of a Petition for Relief filed in the U.S. District Court for the XXXX XXXX of Florida, the commencement or continuation of Judicial proceedings against me has been automatically stayed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32836
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed- did not realize at the time. Went Bank of America was transferring approx. XXXX. ( First of all this should be a red flag for BoA ) Week or so after BoA called me and said there is a problem with the transfer I tried SEVERAL TIMES TO call the bank No answer. Around here you can just walk in to the bank you have to make an appt. So my appt wasnt for a few day later. When I went to my appt the person at BoA said since I could not reach you I TRANSFERRED the money ( which is a total scam ). Also there is a company swift logistics provider keep threatening me!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07006
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-12
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Fraud was committed on my account. I never use my ATM card for purchases and had all of these charges on my account. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I called the bank and they applied a temporary credit so they can investigate. They gave me a temporary credit then went back in my account and reversed all the credits. XX/XX/XXXXXXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim #... View/Edit Debit - {$29.00} XX/XX/XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim #... View/Edit Debit - {$29.00} XX/XX/XXXXXXXX Temporary Credit Reversal on XX/XX/XXXXXXXX Card # XXXX Claim #... View/Edit Debit - {$29.00} XX/XX/XXXX Temporary Credit Reversal on XX/XX/XXXXXXXX Card # XXXX Claim #... View/Edit Debit - {$31.00} XX/XX/XXXXXXXX Temporary Credit Reversal on XX/XX/XXXXXXXX Card # XXXX Claim #... View/Edit Debit - {$31.00} XX/XX/XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim #... View/Edit Debit - {$31.00} XX/XX/XXXX Temporary Credit Reversal on XX/XX/XXXX Card # XXXX Claim #... View/Edit Debit - {$40.00} I called the Bank of America fraud department and the lady was rude like I was the criminal and said my claim was denies as the transactions were " chip on chip '' with my debit card. I had my card in my possession at the time of the fraud and cut the card up as they sent me a new one. The fraud department basically was telling me I made the transactions which was false. She said I can re-open the claim and write a letter that I did not make these transactions or I can go to the branch. On XX/XX/XXXX, I went to the branch and the office called the fraud department and handed me the phone and the agent said " I will request to apply your temporary credit since the claim is re-opened and I should see the temporary credit in my account in about 48 hours '', I checked my account on the following Monday and still no credit. I am very busy at work and a week later I called the fraud department again and asked them where my temporary credit is? They said since the claim was denied and reopened, I will not receive any credit as it will take up to 45 days to settle the claim. No further assistance from this person. I called again on XX/XX/XXXX and the person on the phone said I am not going to receive the temporary credit and demanded to speak to a manager to give me my money back. I finally got a manager and she did not help either, she said there is nothing she can do to help me as no one can speak to the people in the fraud department? This is beyond frustration and a lot of wasted time trying to get my money back. I know it's only a few hundred but still, I have been lied to, disrespected like I'm the criminal and definitely closing my account after I get my money. I should've closed my account a long time ago because I have been getting fraud at least twice per year.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48045
Submitted Via: Web
Date Sent: 2023-09-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A