Date Received: 2023-09-22
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: there are currently fraudulent inquires on mt credit report that I need removed please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43615
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I recently established a company called " XXXX XXXX XXXX XXXX XXXX in the state of California. The company provides online pilot preparation programs for aspiring private or commercial pilots. All the courses are delivered through online live classes. Courses and classes can be chosen online and paid for through our payment gateway established by " Bank of American '' ( B of A ) bank merchant services. Our company experienced a Credit Card XXXX attack on XX/XX/2023 starting a XXXX and continued until I realized it at XXXX the same morning. I took swift action and informed my web developer to freeze our online payment system, of which he did at XXXX. The payment XXXX failed to recognize that XXXX transaction came from a single IP address in the XXXX. Also, all the stolen credit cards numbers and names had the same address, but different names and credit card numbers for each consumer. XXXX transactions failed to come through, yet XXXX did actually get through B of A 's payment gateway they helped us program into our website. Our payment portal established through B of A came with " Fraud Management '' and " Payment Acceptance Authentication '' protections. yet both were XXXX from the very beginning of account establishment. I was informed by their merchant services customer service team that these protections were never activated from the beginning. Plus, no one made us aware that we had such protections, or any guidance on setting them up. We simply relied on B of A to have had such security protocols in place through the payment XXXX itself. B of A and their merchant services team has been slow walking this since last week when they should be acting with supreme urgency to address this cyber fraud and stop it from happening throughout their 's and other bank 's merchant services systems. I have written them a few times, attempted to call them to put some urgency and attention to this, but sadly no replies or communications. I finally threatened to file complaints with any agency or government entity that can look into this. The local service rep contacting me after my threat immediately and directed me to there " Fraud Risk management '' team to get answers and resolve this major shortcoming. The person handling my case obfuscated himself and B of A of any wrong doing or shortcomings of their payment systems. They have frozen the fraudulent funds since last Wednesday. There are now 13 chargebacks placed on my account of which are draw from my own company 's funds and not from the frozen funds of the fraudulent transactions. They state that the funds will continue to be drawn from my own account and not the frozen funds. That the frozen funds will remain frozen for 6 months or longer if needed. The amount that is frozen from the 63 fraudulent transactions is currently {$22000.00}. I only have {$30000.00} to my name and business. B of A is also charging a {$15.00} chargeback service fee for each of the 63 transactions that came through so far. Add insult to injury, my company will also be charged credit card transaction fees for all of the fraudulent charges, which comes to about another {$1200.00}. I can imagine losing my business, possibly go broke and on the street even. B of A needs to be held accountable for their actions and especially inactions to protect my company and the consumers insnared by this cyber attack. Yet they don't seem to care the least from my conversations with them. If it is business as usual for them, then imagine that these scammers may have succeeded. They will be emboldened to do this on a grand scale and broadly. Consumers that need access to credit will be harmed and in desperation. The ripple effect could be bigger than what some or B of A might think. My business will be in ruins, and another taxpayer dead to the system. Don't let this happen to a company registered here in this great state please. If not your division, please advise of any and all divisions that stand ready to take action to protect us consumers and business owners.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92021
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Card had XXXX balance and I was just going to cancel it but I didnt and I pay the fee of XXXX and they said it was late and sent a negative report to the credit bureau over {$1.00} so then I used the card and bought airline tickets, meanwhile they sent another negative report again, I spoke to several people over the phone about this to no avail, so I paid off the card and closed the account. I work hard to keep my credit score in excellent standing now my credit score has been downgraded over XXXX points. I just wanted them to right the wrong, this card had a XXXX limit I am shocked and very mad about this. Thank you XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Card had 0 balance and I was just going to cancel it but I didnt and I pay the fee of XXXX and they said it was late and sent a negative report to the credit bureau over {$1.00} so then I used the card and bought airline tickets, meanwhile they sent another negative report again, I spoke to several people over the phone about this to no avail, so I paid off the card and closed the account. I work hard to keep my credit score in excellent standing now my credit score has been downgraded over XXXX points. I just wanted them to right the wrong, this card had a XXXX limit I am shocked and very mad about this. Thank you XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I deposited XXXX into my account and the atm said it couldnt process it and it didnt want to give it back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95122
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Bank of America Client Protection Subject : Unauthorized {$10000.00} Deposit to My Business Account Dear Bank of America, I am writing to bring to your attention an issue with my business account under the name XXXX XXXX XXXX. On [ XX/XX/2023 ], a {$10000.00} deposit was made into this account that I did not authorize, and I have no knowledge of its source. I believe this deposit is unauthorized and requires immediate attention from your Fraud Department to rectify and resolve the situation. To clarify, I, XXXX XXXX XXXX, did not initiate or approve this deposit, nor do I have any record of such a transaction in my financial records. This deposit is both unexpected and unauthorized. I want to emphasize that there is no fraudulent or suspicious activity on my part. I am in full possession of my account and have not engaged in any unauthorized financial transactions. I kindly request that Bank of America 's Fraud Department initiate an investigation into this matter promptly to determine the source and legitimacy of the {$10000.00} deposit. I am fully prepared to cooperate in providing any necessary documentation or information that can assist in resolving this issue. I understand the importance of maintaining the security and integrity of financial transactions and am committed to assisting in any way possible to ensure a swift and accurate resolution to this situation. Please keep me informed of the progress of the investigation and any actions required on my part. Thank you for your prompt attention to this matter. I trust that Bank of America will take the necessary steps to rectify this situation and safeguard the security of my business account. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX [ XXXX ] Please make sure to adapt the letter as needed, include your specific account details, and consider sending it through certified mail or any secure communication method for documentation purposes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 464XX
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Trouble using the card
Subissue: Problem with direct deposit
Consumer Complaint: Bank of America owes me for 11 deposits XXXX made to my account that won't show in any of my statements. They claim the statements that show those deposits are archived and can only be retrieved by a supervisor. I've requested those statements 3 times and they have failed to send them. To me. They denied my claim for XXXX because they said it was part of another claim but my other claim were for transactions made from XX/XX/. Not from XX/XX/ or XX/XX/ which the 11 deposits from XXXX were made to my account. Those deposits were XXXX that I never received. Thst were not included in my first claim which was filed for XX/XX/ The months of XXXX and XXXX are the ones that show they owe me. Yet they refuse to let me see those two months of statements The supervisor who filed my claim said these two months statements were only accessible and viewable by a supervisor so how can they say they paid me if they couldn't even see those transactions only a supervisor had access to locate them. Not the claims specialist or any representative no body but a supervisor. They owe me for XX/XX/XXXXandXX/XX/XXXX 11 deposits totaling. {$12000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94134
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-23
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I called them every month from XXXX to XXXX requesting information about the monthly maintenance fees which caused my balance to drop. The monthly maintenance fee is XXXX $ each month i drop below XXXX XXXX They charged me over XXXX $ since I opened my bank account. On several occasions, they have held my funds that were being transferred from an overseas bank which made my balance drop below XXXX. On XX/XX/XXXX, they authorized to refund me XXXX $ for two monthly maintenance fees after I called with a complaint. However, the problem still continues. They charged me wire transfer fees ( XXXX $ ) 6 times from XXXX to XXXX ( XXXX transactions in XXXX ) without notice, i am usually charged wire transfer fees XXXX $ ( they were that before XX/XX/XXXX and after XX/XX/. Which makes me guess they are trying to cover their losses from the law suit by doing anything they can.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 223XX
Submitted Via: Web
Date Sent: 2023-09-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My debit card and some of my credit cards got stolen, all charges on credit cards got taken care of however one charge on my debit bank of america said we or some who has acess to card made purchase and we are luable for it, there were 2 purchases smaller kne got blocked but bigger we t throught, we almost never make any purchases on the debit.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07026
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-22
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: A credit of XXXX was added to my account for a theft of a money order I purchased then the XXXX was taking back because XXXX XXXX was going to pay me for the money order so my account was in the negative for XXXX I still have yet to receive any thing from XXXX XXXX but I started paying the XXXX negative balance back slowly but my account was negative for months I recently started working and proceeded to pay off the balance and had my checks direct deposited now my account is frozen they have my money in the account I have to wait 5 to 7 business days for the account to close for them to send my money on a check but no one contacted me to say they were closing the account try to collect a debt on the account nothing so my money is stuck in the account mean while my car in the shop bills due this has caused me to lose my job my car and next my house I really need my money I don't have the luxury to wait 5 to 7 business days for them to mail a check out and then who knows how long it will take the check to get here in the mail I've been banking with bank of America since 2017 I don't no one to go through this please do not bank with them they dont care about thier customers please help me get my money from them please
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 62040
Submitted Via: Web
Date Sent: 2023-09-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A