Date Received: 2023-11-01
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I had two cards with Bank of America of 12 year duration and credit history. Rather than pay two fees yearly, I decided to cancel one of the cards. Weeks later, I saw my XXXX score had taken a hit. I had anticipated this and the eventual rebound a few months later. As the months unfolded however, my XXXX went from an XXXX to below XXXX. I contacted the Bank of America credit card services and enquired why this might be. I was told by Bank of America that despite my name being on my Bank of America business card, the other card I cancelled contained all my personal information as reported to the 3 credit bureaus. I then tried to have my Bank of America personal card reinstated as I was told it is possible to reopen accounts as this was done on a " case by case '' basis. Despite my decades of never missing a payment and positive history Bank of America refused my request two times. Bank of America also refused to send a letter saying when my personal account was opened and when it was closed as well as any " good standing '' information that could help me rebuild my credit. I now do not exist with the credit reporting agencies and am no longer able to draw credit or secure a credit card. Bank of America never told, or warned me, that my personal information was tied to the one card that was being cancelled. To me, both cards had my name on them. It was inconceivable that cancelling either card would terminate any and all credit history.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 838XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: I have gone through the loan modification process two times, both denied as I was not delinquent. I have been a great XXXX year customer with never a late payment. First time ( XXXX XXXX ), I requested due to ARM rate increase tripling my monthly mortgage. I was unable to refinance for the higher rate. Six months later, after countless documents back and forth ( and lost on bank 's end and conflicting information requested ), I was offerred a short sale! After all this time, I told them I want to remain in the home, just can't sustain tripling my monthly payment. I paid everything on time, except not my other bills. Second time ( XXXX XXXX ), I requested same process as I lost my job of 11 years without notice and no severance. Application back and forth, denied again for a rate adjustment or delay, was offerred a short sale again! Reason being I am not deliquent! And on top of that, XXXX XXXX, my ARM rate goes up again, further increasing my monthly commitment. Are they telling me I will onlly get help if I stop making payments? What's the point of being a good customer that follows the rules ... ... here it is, 2 months later and I have no job prospects at all even though I am desperately trying. With all the time I have, I'm now going to every agency I can find to complain about this bank, as they're simply too big to care. And all this time, everything had to be done via printed paper and XXXX or fax. In many cases, I had to print XXXX 's of pages, some of which their office would claim not all received. One week I was told I had to pay to XXXX, so I did. Another week, someone else told me they will send a XXXX label. Every week something different. I asked them to work on why their borrower home loan help portal would not work for me. They told XXXX they're working on it, but months later, nothing. So the process was slow, conflicting, and cumbersome with rushing to fax at a local branch, or print XXXX pf pages instead of uploading to a private portal. And every week, it was a new agent with whom I spoke, who was reading notes from an underwriter. Too many people involved, each not understanding the other. One other point, their drive-by property appraiser used submitted appraised value of properties in building at half the square footage. No one does comps like that. I was told by the bank to contact yet another department ( about errors ) and again, at my expense as the communication can only be via paper mail. I submitted that information about the incorrect appraiser methods ( who uses comps that are half the size! ) two months ago but no response from the bank ( or appraiser to whom I also wrote ). As soon as things improve, I get a job, and maybe rates stabilize/go down, I will move my funds ( and that of my co-borrower who has XXXX and not ever paid towards mortgage, only used his investments with investment company partner with bank, all of it will be moved away. The more people I can tell, the better. My realtor friends and other friends already all talk about this bank 's lack of caring, with some realtors refusing to work with this bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60654
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: I was charged {$35.00} three separate times for ACH Return Fee : XXXX XXXX with no explanation. I can also guarantee that at the time of the transaction which likely triggered this that I had sufficient funds available. I suspect this is an example of BoA using APSN ( authorize positive, settle negative ) to be able to charge a fee that is well over the amount of the initial transaction. I tried to contact Bank of America customer service and was falsely told that this was a charge from a merchant, not from the bank itself. After getting the run-around and contacting the merchant directly, who had no record of any such fee, it is obvious that this is indeed a fee charged by Bank of America . Initial transaction : less than {$20.00} Total fees from Bank of America : {$100.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20814
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: In XXXX, faced with losing our home we asked for a remodification. In XXXX, after tacking on {$40000.00}, they offered a XXXX XXXX XXXX XXXX remodification. This was after I had submitted 13 packages, all coming back missing documents. I have hired 5 attorneys over the years. On XX/XX/XXXX, a Judge ruled that Bank of America had violated the Arkansas Statutory Foreclosure Act, buy selling our home while we were making payments. I have filed several complaints in the beginning, with Bank of America telling me " They did not have to do anything the government tells them to do. '' So, I sued and I ligated " pro-se '' for years. Now, they want me to summit another loan, with the acceleration as if in full force. This is in Volitation of the Act, the Judge ruled, 'as if we had gone to trial. I believe I would have proved they violated the Tarp Agreement and I would not be still after all there years fighting to keep my home I built as the XXXX XXXX , along with my father.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Bank of America is failing to provide me accurate and true statements from XXXX and XXXX. Bank closed on my twice for my checking and savings and I have proof they e committed theft and fraud with both previous accounts checking and savings and made up transactions not valid as confirmed with XXXX XXXX XXXX transactions from XXXX, XXXX in XXXX, XXXX in XXXX, XXXX and XXXX in XXXX, checks returned not deposited but also debited from my checking account also in XXXX. For XXXX Ive confirmed with XXXX and XXXX they were never paid as the bank claims they have. My money has not been refunded back to me since the account got closed in XX/XX/XXXX. The bank also fails to provide a statements for XXXX since I opened with them on XX/XX/XXXX with {$800.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: XX/XX/2023 received email from Bank of America about being enrolled in online banking and my service agreement was attached. Call BOA they could not find me in their system. But advised me without providing my SS # they didnt find anything on me. I was not comfortable providing. Advised me to forward the email to their abuse email. Received email from MERRIL associated with Bank of America on XX/XX/2023 advising me of pending application providing an application #. I googled the best contact # to call. They advised me they did have information on file with XXXX recent applications ran with my name, one using a XXXX XXXX In front. Also, I did not provide my social security # they found me by name and confirmed. She did confirm my social was on file with applications by telling me the last 4. She stated next steps were she would forward to her fraud team.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43230
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: A credit inquiry showed up on XX/XX/23 from Bank of America, a credit card was then opened on XX/XX/23 with a limit of {$9000.00}. This occurred while our credit was frozen and we were NOT contacted by Bank of America. This exact situation occurred with Bank of America nearly an exact year ago today. We are working with XXXX to get this account closed and removed from our credit. Bank of America should not be able to continually get away with this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My wife and I have a business account with Bank of America, named XXXX XXXX XXXX XXXX, account number XXXX, that receives monthly deposits every month. My wife and I were on a business trip, and was shocked to learn that we no longer had access to our business account via the mobile app. The account had been closed WITHOUT our authorization, for supposedly being negative {$50.00}. I have attempted to contact Bank of America 's customer service multiple times to resolve this issue, but I have not received any satisfactory response or explanation for the closure of my account. This sudden closure has caused significant inconvenience, damages and disruption to our life and business operations. I kindly request the Consumer Financial Protection Bureau to investigate this matter thoroughly and ensure that Bank of America rectifies this situation promptly. I expect the following actions to be taken : 1. Provide a detailed explanation for the closure of our business bank account, along with any and all IRS forms submitted to the Internal Revenue Service ( IRS ) in relations to said account for all calendar years. 2. Rectify any errors or inaccuracies in the account closure process and reinstate our business bank account immediately. 3. Compensate use for any financial losses or damages incurred as a result of the unauthorized closure of our account. 4. Ensure that Bank of America improves its customer service and communication channels to prevent similar incidents from occurring in the future.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60564
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received a letter in the mail XX/XX/2023 in regards to someone applying for a credit card in my name. I have not applied for any credit card with Bank of America nor anyone else. Reference XXXX XXXXXXXX Dated XX/XX/2023 XX/XX/2023
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 763XX
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-01
Issue: Opening an account
Subissue: Account opened without my consent or knowledge
Consumer Complaint: I have received email notification of opening Merrill XXXX XXXX account. I have not authorized the opening of such account. I have called Merrill Lynch to put a stop on the approval process and flag the opening. I received email confirmation but no one can provide me with a written confirmation and validation that such account has not been opened and that my identify is flagged from opening future accounts. I have also requested proof of my identity, which I would assume was needed to open an account and no one was able to provide or confirm that such validation happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2023-11-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A