BANK OF AMERICA, NATIONAL ASSOCIATION


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"Products" offered by BANK OF AMERICA, NATIONAL ASSOCIATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Pawn loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Telecommunications debt
Debt or credit management - Debt settlement
Debt or credit management - Mortgage modification or foreclosure avoid
Debt or credit management - Student loan debt relief
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - Second mortgage
Mortgage - VA mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Pawn loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 8497716

Date Received: 2024-03-08

Issue: Managing the loan or lease

Subissue: Billing problem

Consumer Complaint: I am submitting this complaint against Bank of America, as an investor and bonafide purchaser, because I have submitted registered securities that were suppose to settle the accounts with the following account numbers # XXXX, XXXX, XXXX, XXXX. They were sent out on via XXXX via Registered Mail with the tracking # XXXX. They did not settle the account, nor did they send me the Securities back as per UCC 3-603. Bank of America is committing Securities Fraud and are not reporting the taxes on this transaction as well as trading my securities on the secondary market which is Illegal because in their XXXX and XXXX XXXX Bank of America stated it would not. As a bona fide purchaser I exchanged value for property without any reason to suspect irregularities in the transaction. By definition, a bona fide purchaser can not have actual or constructive notice as to defects in the seller 's right to transfer title to the property. However based on the UCC lien filings that Bank of America has in Delaware the debt was never belonged to me and Bank of America is actually the debtor and XXXX XXXX XXXX XXXX is the secured party. Bank of America and XXXX XXXX XXXX XXXX are the seller/buyer based on the UCC filing and I am not part of this transaction.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30180

Submitted Via: Web

Date Sent: 2024-03-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8497625

Date Received: 2024-03-08

Issue: Unexpected or other fees

Subissue:

Consumer Complaint: One day, I was checking my credit card to see the balance. When I checked my card was locked. I had to do Bank Ownership of my account because of some sort of when mishap. When asked why this happen. They gave me a hard time they were rude to me, and very unprofessional. This reoccurred 4 times of such freezes on my account. An account that the EDD says it does not exist at Bank of America of such deposits or any sort of adjustments. The Bank Rep from Texas, Arizona, California, North Carolina, and I believe 1 more state Florida took actions into course to settle such claims that were reimburse after a long battle of truth of the matter.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 95051

Submitted Via: Web

Date Sent: 2024-03-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8495752

Date Received: 2024-03-07

Issue: Closing an account

Subissue: Funds not received from closed account

Consumer Complaint: XX/XX/year> {$9100.00} Bank of America have decided to close my account with no reason and is holding my funds. I have not yet to receive my funds. I have been to multiple branches and have called them into customer service where theyre attitudes are not friendly, and they are not helping.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 303XX

Submitted Via: Web

Date Sent: 2024-03-07

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8494988

Date Received: 2024-03-07

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: My ex girlfriend had a bank with Bank of America her name is XXXX XXXX. She had a checking account in the early months of 2021 she had my XXXX sent to her account without my permission it was around XXXX. The bank did Flagg and freeze her account due to the checks not in her name. They told me to file a police report and they would release funds back to me. Its been over XXXX years now and I still can not get the bank to release the funds to me or to even send the money back to XXXX and let them send me a new check.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30157

Submitted Via: Web

Date Sent: 2024-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8492029

Date Received: 2024-03-07

Issue: Closing an account

Subissue: Company closed your account

Consumer Complaint: Hey there, I'm reaching out because Bank of America terminated the merchant agreement and closed our account for the business, XXXX XXXX, on XX/XX/year>. They have provided no explanation for the termination and that has detrimentally affected our business ability to run. Weve been a loyal customer of Bank of America for over 20 years. No warning, no explanation - and our account with them is gone. Considering theyre the only payment terminal partner accepted by our web hosting company, XXXX XXXX we're unable to operate as is and receive payments. After termination, I was told Bank of America " will no longer process credit, debit, or prepaid card transactions that were submitted to the merchant account. They also notified me that I needed to move funds due to account closure. We were only given 2-3 days to do this which has left our business without a way to process transactions It truly feels like were fighting an uphill battle against a whole monopoly when it comes to Bank of America XXXX We really need some help in dealing with them. Ive tried continuously to get answers from them on the reasons why, but no one has been able to provide a response for and how to pursue next steps. Ive been calling/emailing for days just for some clarity. I would like help getting the account reopened and help on pursuing on answer on any guidance to move forward. Merchant account number : XXXX XXXX, XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 91761

Submitted Via: Web

Date Sent: 2024-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8491379

Date Received: 2024-03-07

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Validation of a Debt Request Pursuant to 15 USC 1692g. BE ADVISED, this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Pra ctices Act, 15 USC 1692g stating your claim is disputed and validation is requested. This is NOT a request for verification or proof of my mailing address, but a request fo r VALIDATION made pursuant to the above-named Title and Section. I respectfully request your offices provide me with competent evidence that I have any legal obligation to pay you. At this time, I will also inform you that if your offices have reported invalidated information to any of the 3 major credit bureaus ( XXXX, XXXX or XXXX ) this action may constitute fraud under both Federal and State Laws. Due to this fact, if any negative mark is found on any of my credit reports by your company or the company you represent, I will not hesitate in bringing legal action against you and your client for the following : violation of the Fair Credit Reporting Act, violation of the Fair Debt Collection Practices Act, and Defamation of Character ( per se ). If your offices are able to provide the proper documentation as requested in the following Declaration, I will require at least 30 days to investigate this information, during which time all collection activity shall CEASE and Desist. Also, during this validation period, if any action is taken which could be considered detrimental to any of my credit reports, I will consult with my legal counsel for suit. This includes any listing of information to a credit reporting repository/ agency that could be inaccurate or invalidated. If your office fails to respond to this validation request within 30 days from the date of your receipt, all references to this account must be deleted and completely removed from my credit file, and a copy of such deletion request shall be sent to me immediately. The Following information is required. Please fill out the form below in its entirety. Name and address of Alleged creditor : Name on file of alleged debtor : Alleged Account # : Address on file for alleged debtor : Amount of alleged debt : Date this alleged became payable : Date of original charge off or delinquency : Was this debt assigned to a debt collector or purchased? ____ No ____Yes Amount Paid if debt was purchased : Commission for debt if collection efforts are successful : Please attach copies of the following : Agreement with your client that grants COLLECTION COMPANY NAME the authority to collect this alleged debt. Signed agreement Debtor has made with Debt Collector, or other verifiable proof Debtor has a contractual obligation to pay Debt collector. Any agreement that bears the signature of Debtor, wherein agreed to pay Creditor. All statements while this account was open. Have any insurance claims been made by any creditor regarding this account? Yes No Have any Judgements been obtained by any creditor regarding this account? Yes No Please provide me the name and address of the bonding agent for COLLECTION COMPANY NAME, in case legal action becomes necessary : Date : ________________ _________________________ Authorized Signature of Creditor You must return this completed form along with copies of all requested information, assignments or other transfer agreements, which would establish your right to collect this alleged debt within 30 calendar days from the date of receipt of this letter. Your Claim can not and WILL NOT be considered if any portion of this form is not completed and returned with copies of all requested documents. This is a request for Validation made pursuant to the Fair Debt Collection Practices Act. Please allow 30 calendar days for processing after I receive this information. Sincerely,

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: DE

Zip: 19802

Submitted Via: Web

Date Sent: 2024-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8491023

Date Received: 2024-03-07

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: In XXXX I receive a email settlement with four options to choose from. I choice six payment over six months for a total amount of XXXX With payments stater on or before XX/XX/XXXX. I made XXXX starting in XXXX, with the last payment in XXXX. Bank of America never reported any of my payments to the credit bureaus, but they did continue to report my account as a charge off for the full amount. Once final payment was received they still havent contacted the bureaus informing them that the account was paid in full with settlement.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: SC

Zip: 29420

Submitted Via: Web

Date Sent: 2024-03-07

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8485710

Date Received: 2024-03-06

Issue: Managing an account

Subissue: Banking errors

Consumer Complaint: I HAVE RETURNED MAIL FOR A XXXX XXXX WHO DOES NOT WORK HERE. I HAVE RETURNED OVER 4 TIMES AND SENT A LETTER. THIS IS PRIVATE INFORMATION FOR A INDIVIDUAL. THEY KEEP SENDING MAIL FOR A XXXX XXXX TO XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX NO ONE KNOWS THIS INDIVIDUAL. THEY NEED TO REMOVE OUR ADDRESS AND CONTACT XXXX XXXX FOR A UPDATED AND CORRECT ADDRESS. IT SAYS ON THE ENVELOPE RETURN SERVICE REQUESTED SO WHY ARE THEY SENDING HIS MAIL AFTER I SENT NUMEROUS RETURN TO SENDER PLUS A LETTER. IT IS BANK OF AMERICA XXXX XXXX XXXX XXXX, TN XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 958XX

Submitted Via: Web

Date Sent: 2024-03-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8481969

Date Received: 2024-03-05

Issue: Applying for a mortgage or refinancing an existing mortgage

Subissue: Changes in loan terms during the application process

Consumer Complaint: Back in XX/XX/2022 I called Bank Of America asking for a HELOC type of loan that would have a fixed interest-rate. I was very adamant about it being a fixed interest-rate and clear the bank ended up sending me a {$10000.00} loan and a {$40000.00} loan two weeks after The first loan for XXXX was a fixed rate and I just found out XXXX of this year that the {$40000.00} loan that came after was an adjustable rate. The bank told me they cant do anything about it and I need to pay it off if I want to get rid of it, I feel very defrauded, and they misrepresented what I was getting due to the fact I was extremely out of it that I wanted a and not a variable rate loan

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33611

Submitted Via: Web

Date Sent: 2024-03-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8481548

Date Received: 2024-03-05

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: BANK OF AMERICA ; Account Number XXXX Date of Last Update Amount XX/XX/2024 {$550.00} Charge Off XXXX XXXX XXXX XXXX XXXX TX XXXX : XXXX A charge off account from Bank of America is reporting on my credit report. According to IRS publication XXXX : If your debt is forgiven or discharged for less than the full amount owed, the debt is considered canceled for the forgiven or discharged amount that you no longer need to pay. Cancellation of a debt may occur if the creditor can't collect, or gives up on collecting, the amount you're obligated to pay. If you own property securing a debt, cancellation of the debt may occur due to foreclosure, repossession, voluntary transfer of the property to the lender, abandonment of the property, or a mortgage modification. In general, if your debt is canceled, forgiven, or discharged for less than the amount owed, the amount of the canceled debt is taxable. A charge off is considered income by the IRS and income does not suppose to be reported on my credit report. I never received my copy of the 1099-C. Also, according to 15 USC 1681 I have the right to an accurate report across all reporting bureaus. This particular charge off account show inaccuracy with all three bureaus. The information directly impairs the efficiency and credibility of the information being reported by the credit bureau.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NY

Zip: 11691

Submitted Via: Web

Date Sent: 2024-03-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.