Date Received: 2023-12-01
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: The automated credit card payment system continues to collect payments unless it is manually terminated. If automatic payments were set up for {$5000.00}, BoA may collect {$10000.00} before stoping the payments by itself. Automatic payments must then be set up again manually or late payment fees will be assessed without intervention. This is not standard or acceptable automatic payment behavior for credit cards. All other credit card providers stop payments at {$0.00} and start again without manual interaction. This system steals interest, requires a lengthy call to request a refund, and drastically increases risk of avoidable late payments. Further, for the elderly, they may die before this is straightened out, leaving BoA with funds effectively stolen from their heirs. No justification was provided for these terms.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94603
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was scammed by an online romance. I sent {$320000.00} in wire transfers to people in the United States which my romance scammer directed me to send the money to. I also sent {$86000.00} in cryptocurrency from XXXX XXXX and XXXX to him. I have filed an XXXX FBI Complaint already. Bank of America failed to investigate or ask me questions or counsel me about fraud and this was negligent on their part in not intervening. Bank of America has no clear cut information posted as to reporting fraud, no notification as to time limitation and no information that the funds can not be recovered under FDIC insurance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 088XX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I am a victim of a data breach from Bank of America on the morning of XX/XX/XXXX. A person with an identical spelling to my legal name called my cell phone to inform me that, after logging into her online banking using her own username and password, she could see all of my account information. In fact, her login information on BofA had my account and hers combined on her online banking page, even though we have different social security numbers and other personal details. She had access to my money and personal information, including my address and phone number. Initially, I was confused, so I asked her to text me proof, such as a screenshot. After she texted me her login page, I was shocked to see all XXXX of my accounts ' information exactly as she described. She not only could see all my XXXX accounts but also, on her information page, there were her email and phone numbers, as well as my and my husband 's information ( which is how she found out my phone number ). This irresponsible handling of my data by BOA has deeply concerned me. My business and personal accounts, as well as my home address, were all exposed to strangers without my knowledge. When I called BOA on XX/XX/XXXX and XX/XX/XXXX, they had no idea why this kind of system breach could happen and even asked me how long ago I thought it had occurred. The person from fraud department also mentioned that there are XXXX other complains about the same manner. BOA then froze my XXXX accounts, affecting my business since XX/XX/XXXX as customers were unable to transfer money. Yesterday, on XX/XX/XXXX, I spent 3 hours at a BOA branch to open new accounts for all XXXX of my BOA accounts. I had to ensure that payroll could proceed normally the next day ; otherwise, my employees would understandably be upset. Now I don't even have access to my online banking any more since they are all stopped to prevent future loss. As of now, I have spent more than 20 hours on this issue, which was not even my fault but a ridiculous breach from a renowned bank like BOA. This should not even be called fraud but 100 % BOA system errors.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92618
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My Bank of America EDD debit card was stolen during the pandemic I filed fraud claims to get these matters resolved in the beginning the claim was filed and I was instructed that the claim would be resolved within 45 calendar days after the 45 calendar days on all of my claims they went into what the bank calls XXXX status according to Bank of America representatives this means that the claim can take as long as they want when I speak to them they instruct me that they can take as long as they want because of this. When I have pointed out that according to their own terms and conditions on their website for claims that are filed they have 45 calendar days and that they abide by the laws set by regulation e. In this situation my claims have been open for over 2 years and when I call in the representatives refuse to assist me stating that I must wait for a response from their claims representatives who are handling the claims when I point out that they have taken over this time frame that is allowed based on their own terms and conditions and based on regulation e they simply tell me I must wait I have waited and waited and they refused to do anything I've had well over {$8000.00} stolen for me and I have reported within the time frame that is expected and posted on their website that the individual must report their claims in a timely matter I've done everything that I have supposed to. Another issue with these claims that Bank of America has done when these claims where we can be filed with the documentation supporting my claim they allow the claim to hit 45 calendar days and then refuse to resolve them either by making up false narratives about what took place on the claim in the first place for example : One of my claims that has taken more than the time frame allotted by regulation e and their own terms and conditions was purposely by Bank of America closed and then reopened as a reconsideration claim then that claim was denied and then reopened again Bank of America does this so they do not have to provide provisional credits as reopened claims that are considered reconsideration claims do not meet the terms for provisional credit Bank of America purposely closes the claim and reopens it as a reconsideration so they do not have to pay out the money for a personal credit then Bank of America allows the claims to reach past the time frame that is allotted for them to resolve and then they state that the claim is in XXXX status which allows them to take longer than the 45 calendar days or the time frame that is put in place by regulation e in my situation the claims have taken over two years this is in violation of both the bank 's policies and regulation e I am looking for the resolution of my money being returned and Bank of America following its own terms and conditions and stop committing the acts which I consider fraud and misconduct when handling claims. As of today I have not been able to get my claims resolved and Bank of America refuses to do anything to assist me I would like this to be published so everyone knows what Bank of America is attempting and so that Bank of America is held accountable
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90650
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I received an email from XXXX. It had an attachment that look like lit was from the XXXX XXXX stating that I owe {$480.00} to renew. If I didnt want to renew they would give me credit back to my account. It had a number to call XXXX. I called the number because I didnt want to renew. I was directed to a gentleman that gave a website to go to so I could get the money refunded. Then he wanted me to go to my bank account to see if the money was refunded. I told him I paid my bill to the XXXX XXXX by automatic credit card and not by my bank He kept insisting I go to my bank. Then a XXXX post pop up. I dont have XXXX XXXX but I have the XXXX XXXX for Security . And then my screen went black and it said that it was upgrading my computer and dont shut it off, I immediately shut my computer off, I have looked at my bank account on my XXXX XXXX and there have been no transaction for the any payment or refund post on my accounts,.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33936
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I was selling my vehicle for {$25000.00} the payoff on the vehicle was {$16000.00}. The buyer gave me a certified bank check in the amount of {$25000.00}. On a recommendation from the bank teller at my local branch when depositing the check they said I should put the whole payment towards the payoff of the vehicle and they will refund me the overpayment amount. They said the title would be released in 3 business days and so would the refund check. Ive called Bank Of America everyday for the last two weeks and everyday I get a different story as to why they havent released the title yet. They tell theres a hold on it but no one will tell me why. Every time I call they say it will be released tomorrow this went on for 2 weeks then it was to be released on XX/XX/XXXX. I called on the XXXX and they said it would be released on the XXXX. I spoke with them again on the XXXX and now they tell me it should be released on XX/XX/XXXX. BOA is putting me in a very dangerous financial situation the buyer wants the XXXX returned to him ( which I have no way of doing that ) if I dont get the title to him soon. Its a scary time to think banks can scam people out of their money and property. I have done everything correctly in this situation and they refuse to release my title and refund check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85086
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I then filled out and submitted unauthorized ACH return forms for the transactions and any future attempts.I was told that a stop payment would be placed and I would incur additional charges. I shared with the BOA representative That I had contacted the Company in regards to them not following the terms of the lease and attempting to take money before its due date. The company did not respond as they indicated they would. I also told the representative that I had filed complaints with my state attorney general and the FTC about the company XXXX 's conduct
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Never sent me the merchant 's response paperwork so I could properly file my appeal. Never gave me the proper time allotment to file my appeal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 14227
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I received a negative hit on my credit report on a credit card I did not open. This Bank of America card was opened and mailed to an address I had not lived in for almost a year. I called Bank of America on XXXX and registered a complaint. I asked who authorized and was not provided an answer. I was assured it would be handled in 30 days and I would receive a report/confirmation in the mail. XXXX has dropped the negative hit. NOTE : Amount owed on credit card was annual card fee and penalty. XXXX has received another report from Bank of America-60day late- and score has further dropped. I called XXXX to dispute. I called Bank of America back on XXXX and was advised to wait until the end of the 30 days, should be cleared by XXXX. They stated request still processing/being investigated. I called Bank of America today as XXXX credit reporting still has a negative 2 payment late strike. I was told by Bank of America that I DID NOT report fraud on XXXX, but I " simply talked about a credit card that wasn't mine '' They are now stating they have up to 90 days to investigate and it could take even longer. I asked to speak to someone to review this misinformation and was told I could only speak to the person on the phone and there was no recourse but to wait until Bank of America investigated and decision was made. I have no idea what decision they are referring to. I did not open this card and was mailed to an old address. Nor have I received any statements, ever. Bank of America opened this account without my knowledge or permission.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 365XX
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: Bank of America was fined {$250.00} XXXX by CFPB for botching the disbursement of state unemployment benefits at the height of the pandemic. Bank of America automatically and unlawfully froze peoples accounts with a faulty fraud detection program, and then gave them little recourse when there was, in fact, no fraud. I was sent a form stating if I received financial harm between XXXX XXXX thur XX/XX/XXXX from these action please submit documents. I sent BofA receipts from hotels, storage units, Ive sent them documents were I didnt full fill my payments on rent and was ask to leave. Ive sent supporting documents from the credit union regarding my vehicles being charged off on my credit for non payments. Ive sent them supporting documents showing them my credit card was charged off due to non payment. This have cause me and my family a great deal of PAIN. My credit went from XXXX to the low XXXX. All because on XXXX XXXX, XXXX I walk into BofA and made a complaint and on XXXX my complaint was denied without any due process from them using a faulty fraud detection program. On XXXX I submitted my documents to be compassionated for my financial harm. On XXXX I had to submit more documents. I did that 58 days ago. Since then Ive been getting stone wall for my compensation. Its been 75 days since my initial claim. Ive called and tried working with BofA on the matter and I am not getting no luck in the response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91941
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A