Date Received: 2023-12-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: XX/XX/XXXX : I opened my Bank of America ( BOA ) checking account ending in XXXX and deposited {$3000.00} in a branch. XX/XX/XXXX : I transferred {$10000.00} from my own account ( ending in XXXX ) in XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) in 3 transfers : {$1000.00} through Billpay, {$4000.00} and {$5000.00} through Online transfer towards my own account ( ending in XXXX ) in BOA. XX/XX/XXXX : I received a phone call from BOA telling me that the names of my XXXX account and BOA account are different ( but they were actually the same ) so that they thought there is some risk in my account and they would close my BOA account. XX/XX/XXXX : The {$9000.00} transfers through Online transfer were declined and returned to my XXXX account but the {$1000.00} transfer through XXXX was successful. My account in BOA ( ending in XXXX ) was closed and the remaining fund ( {$3200.00} ) was subtracted. Since then, I have contacted BOA several times to ask when I will get the remaining fund back, but they kept telling me that the money was still under review and they were unable to verify the ownership of my money. They asked me to contact ALL the other persons or organizations who had transferred money to my account and let them prove the ownership. BUT they gave me no contact info of their verification team so none of the other banks nor myself could provide relevant documents. What's more, since I have no access to my BOA checking account, I am unable to know who sent me money before closure. The last time I contacted them was in XXXX, XXXX, when they still insisted that the money was under review.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Bank of America, with the help of " XXXX XXXX XXXX '' has arbitrarily and capriciously denied me a simple bank account for my brand new company, which has no adverse credit history or anything. This is in effect an outright ban or boycott of me and my ability to have a bank account in the United States of America. Dangerous slippery slope for all, indeed. Please investigate and advise.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: EVIDENCE FOR FRAUD CLAIM I would like to file a complaint because my bank of America fraud department denied my claim about charges that were made on stolen from me card. In addition there's no way to submit evidence that I want to submit to be added to this case. I was on the phone with bank of America fraud center requesting the information on how to submit the evidence. Bank of America fraud center kept me on hold a for over an hour total today they transferred me and they ended up saying : " our existing fraud claim department don't handle submitting of the evidence we will transferring you ''. And then the lady transferred my call to main line for bank of America ( where they don't handle fraud at all only regular banking ). So I never found out a way to submit the documentation. There were 4 charges on my credit card account dated XX/XX/XXXX totaling in XXXX XXXX My card was not in my possession at the time transactions were made. Which I only realized after I learned about already made transactions for XXXX XXXX All of the charges were made using my physical card at the grocery store, drug store, wine store and XXXX. I've attached all my bank of America credit card statements from this year and year end summary of XXXX. You can see I've not even once uses my physical card in store. And I never purchased groceries, wines and drug store items. 1. If the fraud department compared the purchasing pattern for my claim, such as types and amounts of purchases, with the my previous purchases they would see it's extremely unusual. 2. Reviewing the place of delivery ( XXXX fraud transactions were made in XXXX XXXX ) relative to the my home address they would see that it can't be my usual place to shop for groceries and drinks. Why would I buy groceries in XXXX XXXX if I live in a very North of XXXX? Living in XXXX my grocery shopping venues can't be 3 hours far away. I also attached a sworn affidavit that I notarized today. 3. Please compare the signature on any purchase receipts with my signature. Besides the affidavit my signature is shown on my SSN card and State ID that I also attached. I'm also want to file police report but I need to know the address where all fraud transactions were made. Thank you! XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11222
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Background : I currently have a credit card debt with Bank of America for a Business credit card call " Buisness Advantage '' Thru the Bank of America mobile application Ive tried to choose for payment plan options, once Ive answered a couple of questions the app provide me to talk to a credit counseling in order to get help to pay the credit card debt that I have with them, -My wife and my self are joint account holders for a Bank of America Checking account called Advantage Plus On XX/XX/XXXX of 2023, my wife went to a Bank of America ATM and using my debit card she deposit the amount of {$1100.00} dlls, this money was to pay some immigration procedures with USCIS and Dept of State . The next day ( XX/XX/XXXX of 2023 ) we found out thru the app that Bank of America was Offseting the amount of {$620.00} and transfer this amount to the credit card debt previously mentioned without any previously notice, nor contact and even when Ive try to get payment option plans help. By reading some publications my understanding is that banks can have the right to offset when there is a car loan and/or mortgage debt, but not for revolving accounts like credit card debt, and not from joint account since my wife is not a joint debtor in this circumstances, Tried to contact Bank of America Customer service and the only way to get an answer was thru the Bank of America XXXX XXXX by chatting with an agent and the only this she told me is that they offset the money in our checking account because I owe them money on the business credit card, and that was it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78541
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had a fraud issue where someone stole my information and gained access to my account. This all happened XX/XX/2023 as soon as I noticed my information was missing I called Bank Of America when I called the rep stated the best thing would be to have the account frozen and open another checking I said ok. I fast forward to XX/XX/2023 my account was locked I could not log into my online banking I call I'm told my account is being closed and I would receive a cashiers check I ask questions reps were rude reading scripts about the account being closed not one rep over the phone could answer my questions or help me. I then decide to go to a Bank Of America Branch which is located at XXXX XXXX XXXX XXXX, CT XXXX I figured it would be better for me to go to a branch in person so my identity can be confirmed. I speak with a banker at the branch briefly the banker did not take my information or run my information the banker did not even ask me my name. I left for a second I came back because I needed to speak with a banker about my situation the same instance happens I speak briefly with a banker for the second time still the banker does not ask my name nor run my information which is negligence because I've never banked at the XXXX XXXX branch they do not know who I am. I went to the branch because it is the closet branch to where I live I usually go to the branch that is a town over from me. After leaving I then call the risk and closure department and ask if I could pick up the cashiers check in person I was told no it has to be mailed and it will take 10 days. The issue I have with this is when mailing a check the check can be mailed to the wrong person or to a person pretending to be someone I personally feel it would make better sense to make the account holder come to the branch with their Id and social to verify their identity and then issue the check once identity has been confirmed in person. What Bank Of America is doing is not combating fraud but contributing to it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 066XX
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I had lost my wallet in XXXX everything was in there my social my identification card medical card everything and XXXX or XXXX when banks just started to open outta nowhere and large amounts of money will be In the accounts then the accounts will go back to negative and I dont have no clue how they got there and its messing with me as a adult because I cant open a bank account please help me XXXX XXXX Bank of America XXXX XXXX XXXX those are all the banks I seen that was opened up in my name
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 45231
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Struggling to pay mortgage
Subissue: Applying for or obtaining a modification, forbearance plan, short sale, or deed-in-li
Consumer Complaint: My property is in XXXX, Hawaii and I am very affected by the wildfire disaster. I have not been granted any forbearance all though I have requested one, and I qualified for one as my work place was destroyed in the fires. I believe Bank of America and Their investor XXXX XXXX XXXX XXXX are using the guise of a modification to gain interest income and force me to lose my home with a XXXX ballon payment. XXXX XXXX XXXX XXXX XXXX XXXX opened with XXXX XXXX XXXX Applied for an was denied HAMP Modification without giving any valid reason. XXXX 18 month forbearance due to loss of income from XXXX. XXXX Granted Forbearance for {$110000.00} added to XXXX due at end of loan ( Maturity or sale ) XX/XX/XXXX Applied for and was granted a modification due to XXXX related hardship and unaffordable payment ( interest rate was also going up XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX Given incorrect information about payments, my XX/XX/XXXX payment was applied to XXXX trail modification. XX/XX/XXXX Made XXXX XXXX Modification payment I was never disclosed the terms of the modification until XX/XX/XXXX The terms when disclosed are PREDATORY in the guise of an instrument that should allow me to KEEP my hom, not just for a few years BUT FOR MY LIFETIME. Keeping affordable payments. Instead, it creates a huge debt by placing the forbared amount back into the loan. Recasting the loan at a 40 year duration, with a fixed ESCALATED interest rate that starts at XXXX and goes up a percentage each year XXXX until fixing at 8.25 % for the final 4 years, making the payments not affordable and THEN a XXXX BALLOON payment due in XXXX when I should be owning my home outright. In calculations this ill provide the investors with MORE interest income then my current loan that would be paid off at the same date the modification would create a XXXX balloon payment. This would mean I would loose my home if I could not produce those funds in some fashion, which is not a reasonable assumption. Since this offer is predatory and I was forced into partial payments before knowing the terms, nothing should be reported to agencies as I am still making partial payments as agreed, until an acceptable, ethical and non predatory modification is offered. I am prepared to take legal action for the many times Bank of AmericaXXXX has failed to provide the relief they have agreed to give to consumers such as myself and taken XXXX of dollars to do so.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: HI
Zip: 96761
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Problem with a company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: In XXXX, when my account was charged off, I never received a 1099c form. Even though I have paid off less than the full amount owed, the IRS still considers charge off accounts as income that must be reported. Despite sending multiple letters, I have not received a response.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27909
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I was advised by Bank of America Executive relations officer as well as multiple BOA claims department manager that my clam in the amount of {$190.00} was not processed correctly and the amount would fully be returned to me by check. These conversations were recorded and witnessed by Attorney. Bank of America was advised on XX/XX/XXXX that should my payment not be issued by XX/XX/XXXX I plan to sue Bank of America, its affiliates, Employees involved and contact the appropriate California State Offices. I will also seek punitive damages. On several dates I requested the proper adjudication of multiple claims. -Several claims were mishandled and not completed as advised. XXXX XX/XX/XXXX BOA Claims Mgr advised I would receive my funds returned to me via check from 5 claim amounts : {$190.00} {$48.00} {$48.00} {$48.00} {$22.00} -BOA has not disbursed issued my deposit funds after account closure. -Claims were not processed or resolved in the proper time frame per California State guidelines. -BOA is in violation of the claims adjudication time frame. They keep reopening claims as stall tactics. -Claims were not filed correctly resulting in an erroneous denial. Even though proof was provided. -On XX/XX/XXXX and XX/XX/XXXX I provided multiple faxed documents requested by BOA to local Bank Center . Was advised claim would be resolved within week. It has been over a month in addition to the the original filing date. -Ive made several calls with an Attorney conferenced on the call when Ive spoken with ALL agents. Misinformation, false information, harassment, discrimination and retaliation was witnessed by Legal counsel and BOA employees who were also conferenced on the calls. -Unethical bank practices -Failure to properly authenticate account when conferenced with a 3rd party merchant. XX/XX/XXXX XXXX XXXX/XXXX/XXXX XXXXXXXX XXXX XXXX ( merchant ) was conferenced on call with myself and BOA Supervisor. Sup did not follow proper 3rd party call, she heard the merchant advise they could not honor purchased voucher and to get refund from XXXX XXXX XXXX had violated the agreement between those two. Sup did not document any information, she did not reopen claim as she advised she would and call was dropped and BOA Supervisor did not call back. -I specifically requested phone only contact due to my XXXX in presence of my legal counsel. BOA refused to honor that request. -BOA claimed they did have Mgt available - On XX/XX/XXXX -I contacted BOA 6 times, was passed around, refused service and was spoken to and treated horribly. In addition I had to file multiple formal complaints over multiple days : Complaint ID XXXX XXXX XXXX XXXX XXXX ID XXXX NO mail only cll bk ID disconnect complaint frm XX/XX/XXXX Req XXXX Belligerent employee ref esc XXXX Acct not authenticated XXXX BOA has violated my Consumer Rights as well as my Privacy Rights. They are in violation of the FOIA Freedom of Information Act. I am interested in pursuing legal action.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-30
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I paid off the full balance of my ( Bank of America ) credit card ending in XXXX. I requested all cash back dollars to be paid out in XXXX of XXXX. I requested that the account be fully closed in approx. XXXX of XXXX via phone. The account was REMOVED from the online banking AND app banking systems. Statements were NO LONGER BEING PRODUCED. To my knowledge, the account was closed successfully. The absence of this account on ANY records, support that they began the process of closing the account, but did not report it in a timely manner to credit bureaus. In XXXX of XXXX, I was notified that they were closing my account : which was supposed to have been closed several months prior. I relayed this to multiple representatives, none of whom were able to assist in any notable capacity. BofA is refusing to correct their tardy credit reporting. They are refusing to audit the account history. They are refusing to supply documents to me to review personally. After attempting to resolve issue in XXXX of XXXX, I did not receive any new emails or letters about this account ending in XXXX. Now after months have passed, they are YET AGAIN showing this account as active in email messages : this demonstrates their inability to properly monitor and document the status of this account. ( see attachment )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27610
Submitted Via: Web
Date Sent: 2023-11-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A