Date Received: 2023-11-29
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to bring a serious issue to your attention regarding a recent incident involving an ATM deposit at [ Bank Name ] on [ Date ]. I, XXXX XXXX, deposited a significant amount of {$6800.00} during my lunch break, but the machine only credited {$2.00} to my account. This is an alarming discrepancy that requires immediate attention and resolution. Upon making the deposit, I noticed the discrepancy on the ATM screen and attempted to obtain a printed receipt to document the issue. Unfortunately, the machine failed to provide a receipt despite my repeated attempts. Understanding the urgency of the matter, I promptly contacted [ Bank Name ] to report the problem. During my conversation with a bank representative, I was assured that a credit would be applied to my account today. However, to my dismay, the credit has not materialized as promised. Given the substantial amount involved, I find this delay and lack of resolution deeply concerning. I kindly request your assistance in investigating this matter thoroughly. I implore you to take immediate action to send someone to inspect the ATM machine in question, as it is crucial to determine the cause of the discrepancy and ensure that it does not happen to other customers. I have diligently followed the necessary steps by contacting the bank and providing them with all the pertinent details, including the date, time, and location of the incident. Despite this, the issue remains unresolved, and I am left without answers or a resolution. I believe your intervention is necessary to rectify this situation promptly. Enclosed with this letter are copies of any relevant documents, such as my bank statement showing the discrepancy and any written correspondence exchanged with the bank. Additionally, I have kept a detailed record of my communication with the bank representatives, including their names, dates, and times of contact. I, XXXX XXXX, am deeply disappointed and concerned about the handling of this matter, as {$6800.00} is a substantial sum of money. I trust that the Consumer Financial Protection Bureau will take this complaint seriously and ensure a fair and swift resolution. I look forward to your prompt attention to this matter and a favorable resolution. Please do not hesitate to contact me if you require any further information or documentation. Thank you for your time and assistance. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75010
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On Tuesday, XX/XX/XXXX, I deposited an emergency personal check for XXXX in person at the bank, drawn on an XXXX backed personal checking account. Within minutes at the bank, the funds for the check were verified as cleared. The funds were shown as withdrawn from the described source account at the same time. I was told by the bank that the funds would not show as cleared until the following day. By the time I arrived home, I received a notice from Bank of America that the funds were on an extended security hold ( 7 business days, i.e. 10 days ), and would not be accessible before or until the given precise time on the very last day of the extended security hold. I complained to no avail, including internal complaints, in-person visit, and XXXX XXXX XXXX filing XXXX The bank essentially had cash-in-hand, withdrawn from the source account, but in a float for the full extended security hold. The bank quoted their account policy, and then self-referentially stated they hadn't violated their own policy. This is the equivalent of depositing cash, but not getting it credited to the account for 7 - 10 calendar days. Bank of America claims they did no wrong, and " apologizes for inconvenience '', with no further action or acknowledgement. Upon research, this graft ( and fraud, in the legal sense of the word ) committed by Bank of America and its officers is a common-enough issue that there are class action lawsuits against the bank for misappropriating deposited funds. Bank of America is a crooked organization, and the evidence can be found in the XXXX XXXX Bank of America class action lawsuit filed in XXXX XXXX, Illinois on behalf of all Bank of America consumers with similar standing, regardless of state of residence. The case number is XXXX, and is attached here for reference. Bank of America has said they have done no wrong, merely changed their policy to begin bilking their checking account customers should orginal funds in the target account be less than the funds on deposit. This is an evasion. When the funds have cleared out of the source account, they are not " in transit ''. They are in a hold account that is used as rolling nightly float. Together with all the float funds that are automatically " put on extended security hold '' across America, the daily float runs around XXXX XXXX, often more, and over a rolling seven day period, the float fund can run as high XXXX XXXX dollars, taken from " little people '' who deposit checks that are instantly cleared, but not deposited for a full 7 - 10 calendar days. Bank of America is engaged in consumer fraud, with evidence.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75224
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I made an online purchase from XXXX XXXX for {$1400.00}. The package was misdelivered since I requested a DIRECT signature and carrier instead dropped off the package to an unknown individual. Vendor refused to refund my funds. I called Bank of America on multiple occasions- XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I also visited the Bofa Branch located on XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX on XX/XX/XXXX and XX/XX/XXXX. Bank of America customer department transferred me to Bill Pay dept and then Claims, and then Check fraud and then Deposits, then XXXX, etc. None of these many departments would allow me to file a claim under the Check 21 Act of 2004. I have been bounced around for hours with nobody really providing any help on this. The staff at this location also said they could not help me and that I needed to contact customer service. Bank of America has refused to investigate this claim and see that I did NOT receive the product I ordered. They violated my rights under this Act and refuse to do anything.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-28
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: The Bank of America XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX Dear sir, I would like to request to correct thy companys habit of writing letter. For three times, I have received a paper, which says update on your claim. However, these letters, at least two of them, do not have any claim number ; therefore, I do not know what kind of information thy company want. As far as I remember, I have sent many documents to thy company and other companies. And, simply, I do not know what I have sent. Also, I do not know what kind of claim number you have made to my papers. At least, as far as I see, there is the claims regarding XXXX and XXXX XXXX XXXX, both I can not understand what going on. XXXX asks sometimes some survey, which asks about its horrible service. Toward them, I just give the negative answers ; therefore, I believe it does not know what it should do ; even if there are some inquiries how to connect with me by my fans and customers, because I still use the business cards with the business address connected with XXXX. Regarding XXXX XXXX XXXX, I just stopped because its offered package was mysterious, and I believed myself it charged even though I canceled. And there were unexplained insurance activities regarding this office, too. I am certain I sent more information to thy company regarding insurance companies. Therefore, without any claim numbers, I can not send any information to the provided address. Anyway, I just want to ask you whether you ever have had to give me the claim numbers so far properly. I just hope you stop sending the document, which does not have any claim number ; otherwise, it causes uncomfortable feeling to neglect my feeling and cause uncomfortable sense. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-11-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I wrote a letter to BOA on XX/XX/XXXX to dispute XXXX ( XXXX ) fraudulent charges of {$3500.00} for a total of {$7000.00} on my XXXX XXXX XXXX XXXX account ( ending XXXX ) on XX/XX/XXXX ( which also reposted on XX/XX/XXXX on my new card number ending XXXX ). My Bank of America fraud case number is XXXX. On XX/XX/XXXX at XXXX, I received a text on behalf of Bank of America asking me if I used the card # XXXX at XXXX for {$380.00}. The text was so suspicious since I did not use the credit card nor make any charges at the time, so I went to BOA Apps to check my credit card transactions. After checking I found two ( 2 ) pending unknown/unauthorized charges with the amount of {$3500.00} for a total of {$7000.00} at the PP*Migueltourguider @ gm. I immediately called the BOA Billing and Fraud Department right after to dispute those two charges and reported them as fraudulent transactions. BOA representatives closed my old card and replaced a new one ( ending XXXX ) for my future use. They asked me if I had lost my card, but I told them I did not know since I had NOT use it for a long time. After the call, I looked for my credit card and confirmed that the card was lost/dropped/stolen on/before XX/XX/XXXX. The dispute process was evaluated after my call on XX/XX/XXXX. However, it was announced that they disapproved my dispute since they found the transaction was charged per chip card scan and/or pin provided. I did not know this denied result until I found those two transactions reposted on XX/XX/XXXX with my new credit card ending XXXX on Sunday XX/XX/XXXX. On XX/XX/XXXX, I called in the BOA Fraud Department again and found that those 2 transactions repost because they did not know that my card was lost based on my first report. They then updated the information in the system that the card was lost/stolen and reopened the case. However, till the now, over 90 days from the original date of XX/XX/XXXX and over 45 days from the re dispute date XX/XX/XXXX, nothing is resolved. My Fraud charges still posted on my account and they made me to pay monthly with interest charges added on. I called them many times to follow up. However the only thing that I have received from them is no updates and failed promises. There is no way to get in touch with the direct team that taking care of the issue. The process is taking too long and frustrating. They need to investigate to honor the truth and Im ready to be in court if needed. I also did file a police report with the XXXX XXXX department and an identity theft.gov for this case. I need the fraudulent charges and any fraudulent related occurrence fees to be removed. I, XXXX XXXX, the owner of the XXXX XXXX XXXX XXXX credit card ending XXXX, did not make any charges at the XXXX XXXX XXXX. I was not aware nor authorized any transaction at this unknown merchant. Please help to investigate carefully, review and remove those the total amount of {$7000.00} total charge from my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95121
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: Bank of America claims to have resolved this issued because of the {$10000.00} I have lost, they have refunded me a total of {$1500.00}. That is only 15 % of the total amount I lost and that is their solution of a resolution and they then closed the claim. This bank has done nothing to help ( me ) it's customer other than denying the facts. They claimed that I have made large purchases like this repeatably in the past ( untrue ) and that there were security measures in place that I approved of. I didn't legally approve of them because I was XXXX XXXX XXXX per my police report that I filed and therefore it was not legally contract with me that made these purchases. Identity theft which is a form of fraud ( In police Report ). Also, if security measures we're in place, large transactions like this would not be approved at XXXX in the morning. Yet jus like what big banks always do, rather than protect their customers first, they always make sure they never lose money, even if it's ethically wrong. On the night of XXXX XXXX I was wrongful defrauded, and drugged by I believe strippers in XXXX XXXX. They took a total of at least {$10000.00} using my drugged state to send themselves XXXXXXXX XXXX debit card, and XXXX XXXX payments cleaning out my entire bank account. XXXX, they were all sketchy payments to names I have never sent money to before nor had prior activity for especially the amounts that were being sent. I went to Bank of America to file a claim and they said it was a robbery only not fraud and only the police can do something about it. I was going to file a police report but after doing research, this XXXX happens all the time, you maybe hear from a detective in 10 days and then nothing happens they always get away with it. I filed a claim for fraud with Bank of America and they denied it. I looked up the definition of fraud and it states : wrongful or criminal deception intended to result in financial or personal gain. Wow, sounds very much like what happened to me. In my head, I thought, what is the point of having a bank if they don't even protect you with things like this? there isn't. And Bank of America can even replace {$10000.00} to help a wronged customer? Like they don't have the money. Anyways, I'm grateful I'm alive, it could have been much worse but I am disappointed in the way the Bank of America Associates treated me, like I was the big XXXXXXXX XXXX and why should I help kind of attitude. The worst customer service I have received and treated by a bank. And they didn't provide a service they claim to provide to the customer. I also filed a previous complaint with CFPB and Bank of America replied back they are still working on it, yet the document below clearly show 's that they already made a decision on one of the two claims related to the matter. Another lie from Bank of America. See the documentation for yourself below along with the police report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90048
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had a checking account with online banking at BofA. At some point several years ago I established an automated transfer of {$320.00} once a month to a checking account at another financial institution. At some point, I don't know when but I suspect probably during a system conversion or a new online banking app conversion or maybe a product conversion the automated transfer was not viewable in online banking where external transfers are managed. The transfer continued to occur every month and after several attempts at researching at BofA and the receiving financial institution, I could not get the transfer turned off. I spent several hours in different phone conversations. It was always very difficult to get connected with someone appropriate to talk to at BofA. I decided to close the account. After the account was closed, the transfer is still happening each month. {$320.00} leaves my current financial institution checking account and because the account that previously received it is closed, the {$320.00} transaction is rejected and the {$320.00} is returned to my account. IT IS NOT BEING INITIATED BY MY CURRENT FI, it is being initiated by an ACH transaction from BofA. I have since spent a couple of more hours trying to resolve the issue with BofA, including a social media complaint and a phone call that took at least 40 minutes. I feel my only solution now is probably to close my account at my existing FI also but I really don't feel I should have to do that. I can't afford more hours trying to find someone at BofA to fix this though.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48042
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2023, I noticed three unauthorized charges on my Bank of America credit card : {$190.00}, {$190.00}, and {$50.00}, all associated with a XXXX XXXX in XXXX, NC. I have never been to North Carolina and did not authorize these transactions. I reported all three charges as fraudulent online and received immediate credit. However, on XX/XX/2023, I received a letter from Bank of America stating, " The merchant provided documentation confirming you received the merchandise or service, '' and subsequently, I was re-charged {$190.00} as an adjustment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My account was charged twice of {$670.00} for paying a new telephone at XXXX XXXX. Bank of America deducted twice XXXX. I got credit for one charge the second one I havent got credit for it its in dispute. XXXX XXXX XXXX did not want to take a payment from Bank of America requested a different method of payment so I used my chase debit card to pay the XXXX and Im asking Bank of America to give me back my second XXXX with the charge. I submitted all the documentation the statement from a manager of the branch helped me. She looked at my paper she looked. Everything was correct. They still dont wan na solve the dispute. This is been going on since month of And one of the clerk when I was working what she thought because Im XXXX Im hallucinating I should go and ask somebody to help me with my record with my bookkeeping. I know Im XXXX but I still have mind Im not crazy. The branch are very good is just XXXX number or whatever they are headquarter. I filed a complaint no luck XXXX {$670.00} its a lot for a XXXX senior citizen to lose they playing game with me they dont wan na give me my money. Im so disappointed although Im XXXX I still know bookkeeping and I know how to balance my checkbook. Please help me to solve this problem, I have nobody else to go to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85351
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-11-29
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: The Bank of America XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, NC XXXX Dear sir, Today, I received a letter dated on XX/XX/XXXXXXXX XXXX XXXX from your company indicating that I had requested the credit card, which I never did recently to any credit companies and banks. I would like you to investigate this case number XXXX to protect the safety of your preferred customer and increase the reliability of your company. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-11-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A