Date Received: 2023-12-02
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: Yesterday, XX/XX/XXXXXXXX XXXX XXXX at XXXXXXXX XXXX, I received a call from Bank of America. And later I listened the voicemail. The voicemail record said the speaker was XXXX XXXX asked me to call her. Since I received another so-called from another XXXX ' in voicemail said XXXX. Both call came from same number XXXX. Even though I did not listen again XXXX voicemails, I remember the voices were different, disgustingly. XXXX of XX/XX/XXXX asked me to call back XXXX for the claim number XXXX. Since it does not make sense, why I need to call back number XXXX, which I made claim often, from the phone number XXXX which is not XXXX number of Bank of America.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: I have attempted to cash or deposit some payroll checks from my employer. Some of the checks were older " stale '' checks. Some were ~ 6 months old ; others were older. I have run into this problem a few times with Bank of America! The payroll checks are drawn from " their '' bank, which my employer utilizes for payroll payments. I ran into this problem yet again today, at XXXX XXXX, XXXX B of A branch. As an aside, the teller may be the same one that was a problem w/ me on an earlier visit, though not fully certain presently. Also, there is NO expiration date or Void if cashed by __/__/____ on the payroll checks. I was forced to return the payroll checks to my employer and requested ere-issuance or else do Direct Deposit payments. Also, another payroll check had a " hold '' put upon it. I am unsure if that " hold '' was taken off and removed or not. I am looking into this again. I am < pleased and < satisfied with some branches of B of A. Some branches seem OK.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 040XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Bank of America reduced my credit limit from {$4000.00} to {$2100.00} on XXXX The letter dated XX/XX/ states that a decrease in credit score per XXXX corroborates the credit limit decrease. The account has never been late nor any adverse action has been taken from the consumer or Bank of America to substantiate the decrease in credit limit. Furthermore, the initial credit limit was backed by the Federal government with full faith and credit. It is unlawful to deny the full faith and credit limit that was authorized without subrogation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 360XX
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I had problem getting my EDD Bank of America debit card in the mail, I was disqualified for identity verification during Covid in XXXX, I eventually verified my identity XXXX XXXX I requested Bank of America to ship my debit card out to the address I have on file and the EDD debit card never comes. I called Bank of America representative to send an emergency transfer to me and I was told by their representative that I had XXXX XXXX in account. I never get any debit card from Bank of America and I was paid {$27000.00} from EDD. Bank of America told me the money wasn't in my account again, but I never received a debit card from them. I told the rep to filed for fraud claim and return my {$27000.00} benefit payment which the rep insisted that they can not do that, I've called Bank of America several times to return my money back and they insisted.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94590
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On. XX/XX/28 XXXX XXXX XXXX XXXX CA charged me {$5500.00}. Services were never rendered and I am currently in a law suit against the comapny for fraudulent charges and defrauding me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92019
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: There was a Teller withdrawal at XXXXXXXX XXXX and my wallet was lost in the grocery store, some went to the bank and withdrawal {$4000.00}, and i filed a dispute and asked for a new debt card i still haven't received yet.. they closed the dispute saying I was at fault, they always are disgusting and disrespectful and discriminating against me, they don't even know who I am, Im so respectful when I'm on the phone but don't get it in return.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94803
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XXXXXXXX I was charged {$3500.00} by XXXX XXXX XXXX XXXX CA. Services were never rendered and I requested a full refund. On XX/XX/ I was charged {$2500.00} by XXXX XXXX XXXX XXXX CA. Services were never rendered and I requested a full refund.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92019
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I deposited an amount of {$7300.00} at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX drive through ATM. However, when I received the receipt, it showed no amount on it, and it instructed me to contact electronic claims for further assistance. The receipt had the code " XXXX '' printed on it. I immediately contacted electronic claims, but they informed me that they were unable to return the items deposited. Instead, they credited only {$3500.00} back to my account, claiming that they found an excess of {$3500.00} in the ATM. I am reaching out to you for urgent assistance in resolving this matter. I kindly request a thorough investigation into the discrepancy and a prompt resolution to ensure that the remaining {$3800.00} is credited back to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33125
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Over XXXX XXXX XXXX bucks was charged to my BOA account, probably in Kansas. BOA refused to investigate, it has been eight or more years. If this is the same gas station or shopping area, I know that this is the third or fourth time this has happened. XXXX XXXX XXXX XXXX XXXX XXXX became an absurdity, you can check my XXXX XXXX record.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80012
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: Received phone call from XXXX indicated they were process server attempting to serve after failed attempt. Advised me to call XXXX and gave me case number. Called and they advised about a 2012 debt for Bank of America card for XXXX. When advised never had that card and never received any written notification, they asked me to take care of debt over phone or process server would be to our home in next half hour. When said needed in writing again, hung up. Called back asked for their address and became hostile. Then advised would transfer to first person spoke with and never connected. The first call was answered as XXXX and XXXX. Then second call was a rep in legal department it said.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11590
Submitted Via: Web
Date Sent: 2023-12-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A