Date Received: 2023-12-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: A few minutes ago, I filed a complaint against BOA due to their incapability of doing a proper and thorough investigation for a customer who has been a victim of Identity Theft. BOA was my first bank and I banked with them for over 10 years. I can not believe how horribly they treated me and continue to treat me. A few moments ago, a BOA rep called me and said she saw my complaint and as a " resolution '' is going to send all the info of my claims through mail correspondence. I thanked her but said that's not a resolution, BOA was going to send mail correspondence ANYWAYS, they always do. BOA didn't try to find any solution or compromise for me. Honestly, I do believe they should seek some kind of penalty for their immature way of conducting business. They're supposed to be handling our money and they mock and joke as if it's a game. When I told the representative that wasn't a solution and they were going to send mail correspondence anyways, she chuckled and said Yeah I guess we were and hung up. It's disheartening. I don't why they treat me like this, I can only imagine the injustice they do to people who don't how to report them. CFPB, please correct their behavior!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I want to express my deep concern and report a severe issue I have been experiencing with Bank of America since the end of XX/XX/2023. At that time, my account was abruptly put on hold, and all transactions and payments I attempted were summarily declined without any explanation. Despite my numerous calls to Bank of America seeking clarification on the matter, I have been unable to receive a satisfactory resolution. During these calls, I consistently explained that I initiated the transactions in question, yet Bank of America continued to decline them. Shockingly, it was revealed that my account had been blocked by the fraud department, a revelation that came after an extensive and arduous effort to connect with a representative from said department. In a conversation with a Bank of America representative in mid-XXXX, I was informed that a letter outlining the situation would be sent to my address. Regrettably, to date, I have neither received the promised letter nor received any communication from the fraud department. Meanwhile, Bank of America continues to decline transactions on all my accounts, causing significant financial and reputational harm. This situation has led to serious consequences, particularly in transactions involving XXXX XXXX. Transfers I initiated were inexplicably declined, leaving me in a perplexing situation where I am receiving notifications from XXXX XXXX, through emails and letters to my address, demanding payment for the outstanding amounts. As a result, I find myself in a precarious position with other service providers who perceive me as unreliable and dishonest due to these declined transactions. I hold Bank of America responsible for the extensive prejudices and stress caused by the ongoing situation. The lack of communication, failure to provide a clear resolution, and the subsequent impact on my financial transactions have not only caused significant distress but also created an unwarranted perception of unreliability. Again this situation is negatively affecting my financial stability and reputation and causing me a lot of prejudice
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11412
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XXXX XXXX XXXX XXXX XXXX XXXX I went to Bank of America in person to deposit a check. I was told by the clerk that partial of my deposit would be available to use on XX/XX/. The rest of my deposit would be available XX/XX/. Now I get a email saying that all of it will not be available until the XXXX, then I get another email saying that none of my deposit will be available until XX/XX/, why am I giving dates that say one thing and then told another? Tell me a whole different thing. I don't think that's right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92316
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Last XX/XX/2023 I had made a deposit into my account ( XXXX ) by using my atm card ending with XXXX issued from bank of america while using the drive thru ATM machine deposit of bank of america located at XXXX XXXX XXXX XXXX XXXX with zip code number XXXX and suddenly the atm eat my money that was amounted into XXXX And it cancelled the transaction and eat the money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92201
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing this formal complaint against Bank of America with absolute confidence in the validity of my grievance, supported by pertinent references to applicable laws and consumer protection regulations. My aim is to underscore the necessity for Bank of America to resolve this issue in my favor. The details of my complaint are as follows : Account Closure and Credit Card Payment Issue : In XXXX XXXX, Bank of America abruptly closed both my Checking and Savings accounts without any prior notice or valid reason, which is a clear violation of the Electronic Fund Transfer Act ( EFTA ) and Regulation E. This sudden and unwarranted action left me without a means to make payments on my Bank of America Credit Card XXXX which was issued by the same bank. Late Payment and Credit Report Impact : Due to the closure of my accounts, I was unable to make timely payments on my Bank of America Credit Card, resulting in a 30-day late payment that was reported on my credit report in XXXX XXXX I firmly assert that this late payment was solely a consequence of Bank of America 's actions and not due to any negligence on my part. The Fair Credit Reporting Act ( FCRA ) stipulates that credit reporting must be accurate and that consumers have the right to dispute inaccurate information. My Attempts to Resolve the Issue : I have made persistent efforts to resolve this matter with Bank of America, as mandated by the Consumer Financial Protection Bureau ( CFPB ) regulations. On XXXX XXXX XXXX, I sent a goodwill letter to Bank of America requesting the removal of the late payment remark. I followed up with another goodwill letter on XXXX XXXX XXXX Additionally, I proactively reached out to Bank of America by phone on XX/XX/, to discuss my concerns and request the removal of the inaccurate late payment remark. Bank of America 's Response : Regrettably, despite my unwavering determination and articulate explanations highlighting that the late payment was a direct result of their actions, Bank of America has obstinately refused to acknowledge their error. They have unreasonably declined my request to remove the inaccurate late payment remark, which is a breach of the FCRA and Regulation Z. Impact on Myself and My Family : The repercussions of Bank of America 's actions and their unyielding stance have been far-reaching. My family and I have experienced substantial stress, frustration, and credit damage, causing harm that is counter to the XXXX XXXX XXXX Reform and Consumer Protection Act 's core principles of consumer protection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77019
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing this formal complaint against Bank of America with absolute confidence in the validity of my grievance, supported by pertinent references to applicable laws and consumer protection regulations. My aim is to underscore the necessity for Bank of America to resolve this issue in my favor. The details of my complaint are as follows : Account Closure and Credit Card Payment Issue : In XXXX 2023, Bank of America abruptly closed both my Checking and Savings accounts without any prior notice or valid reason, which is a clear violation of the Electronic Fund Transfer Act ( EFTA ) and Regulation E. This sudden and unwarranted action left me without a means to make payments on my Bank of America Credit Card , which was issued by the same bank. Late Payment and Credit Report Impact : Due to the closure of my accounts, I was unable to make timely payments on my Bank of America Credit Card, resulting in a XXXX late payment that was reported on my credit report in XX/XX/2023. I firmly assert that this late payment was solely a consequence of Bank of America 's actions and not due to any negligence on my part. The Fair Credit Reporting Act ( FCRA ) stipulates that credit reporting must be accurate and that consumers have the right to dispute inaccurate information. My Attempts to Resolve the Issue : I have made persistent efforts to resolve this matter with Bank of America, as mandated by the Consumer Financial Protection Bureau ( CFPB ) regulations. On XX/XX/2023, I sent a goodwill letter to Bank of America requesting the removal of the late payment remark. I followed up with another goodwill letter on XX/XX/2023. Additionally, I proactively reached out to Bank of America by phone on XX/XX/2023, to discuss my concerns and request the removal of the inaccurate late payment remark. Bank of America 's Response : Regrettably, despite my unwavering determination and articulate explanations highlighting that the late payment was a direct result of their actions, Bank of America has obstinately refused to acknowledge their error. They have unreasonably declined my request to remove the inaccurate late payment remark, which is a breach of the FCRA and Regulation Z. Impact on Myself and My Family : The repercussions of Bank of America 's actions and their unyielding stance have been far-reaching. My family and I have experienced substantial stress, frustration, and credit damage, causing harm that is counter to the XXXX XXXX XXXX Reform and Consumer Protection Act 's core principles of consumer protection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77019
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I am writing this formal complaint against Bank of America with absolute confidence in the validity of my grievance, supported by pertinent references to applicable laws and consumer protection regulations. My aim is to underscore the necessity for Bank of America to resolve this issue in my favor. The details of my complaint are as follows : Account Closure and Credit Card Payment Issue : In XXXX 2023, Bank of America XXXX XXXX both my Checking and Savings accounts without any prior notice or valid reason, which is a clear violation of the Electronic Fund Transfer Act ( EFTA ) and Regulation E. This sudden and unwarranted action left me without a means to make payments on my Bank of America Credit Card , which was issued by the same bank. Late Payment and Credit Report Impact : Due to the closure of my accounts, I was unable to make timely payments on my Bank of America Credit Card, resulting in a 30-day late payment that was reported on my credit report in XX/XX/2023. I firmly assert that this late payment was solely a consequence of Bank of America 's actions and not due to any negligence on my part. The Fair Credit Reporting Act ( FCRA ) stipulates that credit reporting must be accurate and that consumers have the right to dispute inaccurate information. My Attempts to Resolve the Issue : I have made persistent efforts to resolve this matter with Bank of America, as mandated by the Consumer Financial Protection Bureau ( CFPB ) regulations. On XX/XX/2023, I sent a goodwill letter to Bank of America requesting the removal of the late payment remark. I followed up with another goodwill letter on XX/XX/2023. Additionally, I proactively reached out to Bank of America by phone on XX/XX/2023, to discuss my concerns and request the removal of the inaccurate late payment remark. Bank of America 's Response : Regrettably, despite my unwavering determination and articulate explanations highlighting that the late payment was a direct result of their actions, Bank of America has obstinately refused to acknowledge their error. They have unreasonably declined my request to remove the inaccurate late payment remark, which is a breach of the FCRA and Regulation Z. Impact on Myself and My Family : The repercussions of Bank of America 's actions and their unyielding stance have been far-reaching. My family and I have experienced substantial stress, frustration, and credit damage, causing harm that is counter to the XXXX XXXX XXXX Reform and Consumer Protection Act 's core principles of consumer protection.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77019
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: I recently filed a complaing about Bank of America 's practices with my account so this is in a sense an update. This last credit card period of one month I was charged over 100 % interest on purchases ( charged {$36.00} in interest for {$31.00} in purchases ). The previous month 's interest was precisely correct, but this is not suprising as over time I have noticed a pattern of inconsistent interest charges and have usually been too busy to deal with it but am really upset at this point and hope to be fairly remunerated. A transfer I did not authorize was also made from my Bank of America checking account to an external linked account I have with another bank. Both of these events are disturbing and I really hope for an audit of my accounts to explain each, and all of the unfair interest I have been charged since opening the credit card account in 2014 to be remunerated.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I trust this message finds you well. I am writing to bring to your attention a concerning incident related to an order I placed with your company. On [ date ], I ordered two identical items, both of which contained lithium batteries. Regrettably, upon delivery, one of the items displayed a significant puncture, likely incurred during the manufacturing process, as it was inadequately packaged without proper secondary protection. Given my professional involvement with lithium batteries and the associated risks, I made the decision to refuse the delivery promptly. This was an unprecedented situation for me, and I sought guidance from the delivery driver on the necessary procedures. According to the driver, obtaining documentation during the return process was not advisable. Approximately one week later, I reached out to your customer service department to inquire about the status of my return and refund. To my dismay, I was informed that, according to your records, the package had been delivered successfully. Despite providing photographic evidence of the damaged package and a detailed explanation of the circumstances, the response I received indicated a lack of acknowledgment and understanding of the issue. I am genuinely interested in resolving this matter amicably and am open to your suggestions on how we can proceed. However, it is disheartening that the responses thus far have not reflected a proactive approach to addressing the concerns of a valued customer. In an attempt to seek resolution, I pursued a charge-back with my bank, submitting evidence of the damaged package and a comprehensive explanation. Regrettably, my dispute was denied on two separate occasions, further complicating this matter. I implore you to reconsider your stance on this issue and take the necessary steps to investigate the mishandling of the delivery and subsequent lack of cooperation. As a consumer who values the integrity of the products and services received, I am puzzled by the apparent indifference to my situation and the challenges encountered during the resolution process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92346
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: I am filing this complaint due to an ongoing issue with Bank of America concerning my credit card account XXXX XXXX XXXX XXXX. After requesting a credit limit increase and providing all requested documents for income verification, I was informed that my account is under consideration for closure, which has not yet occurred but seems imminent. This situation has caused me significant distress and potential financial hardship. I believe the process has not been handled with the transparency and customer care that is expected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 912XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A