Date Received: 2023-12-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2023 I purchased a plane ticket to XXXX from XXXX. I purchased through XXXX XXXX I was going to see my mother that was over there. The flight was for XX/XX/2023. I was unable to make my flight as i became sick with covid. As i am asmatic I did not want to risk traveling and getting my mother even more sick. I contacted XXXX XXXX. They stated that they could refund me the flight due to the circumstances. The price of the flight was over XXXX XXXX I ended up only receiving back XXXX XXXX I tried to speak with the airline but never recieved an answer. I then attempted to file a chargeback with Bank of America. They stated that due to the airline giving me a partial amount BOA couldn't do anything for me. I have tried and tried to get my money back but I do not know what else to do. Please help me
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 115XX
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-02
Issue: Getting a credit card
Subissue: Application denied
Consumer Complaint: The day I applied for this XXXX XXXX XXXX XXXX, I was told via the phone that I was approved for this card with a {$20000.00} limit and they would ship the card to me immediately. After that conversation, I double checked my application status later in the day, and see that I was denied? This means that the phone support person lied to me. I'm attaching a screenshot of the email request for me to unfreeze my XXXX credit report. After I unlocked that report with the Bank of America representative on the phone, she initiated a hard inquiry on my credit report, and said I was approved for XXXX credit line, and would expedite the card to me via XXXX! This was not the truth, and I looked up my credit card application later in the day and was denied. Phone support was no help. I am a Bank of America customer with a checking account and a Merril XXXX account, and would like to know why I was treating so poorly.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80550
Submitted Via: Web
Date Sent: 2023-12-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XX/XX/2023 claim amount {$2700.00} claim # XXXX of unauthorized debit card transaction claim denied by Bank of America. XX/XX/2023 claim amount {$1300.00} claim # XXXX of unauthorized debit card transaction claim denied by Bank of America. I have contacted Bank of America numerous times regarding the unauthorized debit card transactions listed above but the bank has denied my claims and refused to provide documents of support. Im the victim of the ( theft ) unauthorized debit card electronic funds transfers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95824
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Dear Consumer Financial Protection Bureau, I am writing to file a formal complaint against Bank of America regarding unauthorized transactions on my account. I am deeply concerned about the lack of resolution and the unjust withdrawal of funds from my account, despite my efforts to communicate the unauthorized nature of these transactions. Account Details : Account Holder 's Name : XXXX XXXX XXXX Account Number : XXXX I discovered unauthorized transactions on my account on XX/XX/ and promptly contacted Bank of America to report the issue. Bank of America filed a claim with no : XXXX. They issued credit for few transactions on the same day and they reversed the credit within 2 days. Upon enquiring they mentioned I withdrew the claim, but I never did that. When I questioned one of the executive, he mentioned that they ( Bank of America ) withdrew that claim and reversed the credit. Subsequently, I filed a written complaint and sent a letter via fax ( copy attached ) on XX/XX/, clearly stating that I did not authorize these transactions and have no knowledge of the merchants involved. Despite my efforts to dispute these charges, Bank of America reopened the claim and credited my account for the some of the unauthorized transactions but later reversed the credit again, claiming that I had authorized the transactions. This is both distressing and unacceptable as I have no affiliation with the merchants in question and did not provide any authorization for the charges. I have attached copies of the relevant documentation, including the letter and fax I sent to Bank of America, as well as any correspondence received from the bank. Additionally, I have enclosed copies of my bank statements highlighting the unauthorized transactions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75063
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX at around XXXX I received a call from a number that identified as BOA. A man on the phone identified himself as a BOA fraud specialist XXXX XXXX and gave an ID #. He even said the call was being recorded for training purposes. He asked if I had opened a new checking account. I told him no. He then asked if I had made two XXXX payments, one for XXXX and XXXX. I told him no. He then said the account had been closed but he had to transfer me to a XXXX fraud specialist, his name was XXXX, to reverse the transactions. He gave ne a confirmation number XXXX to give to the XXXX specialist. He transferred me and this guy walked me though the reversal process. He gave me a code which was XXXX to put into XXXX, with myself as the recipient. He had me put in XXXX. He said it would com back to me and it did. He then had me do the XXXX and said this would take a bit more time. The message came up about sending and warning but he said to disregard it as this was the only way to keep the funds in my account and prove I did not send them. I kept telling him I was not comfortable doing this. He kept saying he was only there to protect my funds. He was so professional and believable. I am always wary of scammers but these individuals took it to another level. I even called the number with my husband 's flip phone to verify it was BOA. It was. I am on XXXX and this devastated us. Luckily I had an emergency account at XXXX XXXX and I transferred XXXX into my account to cover my bills that hit my account that Nighy. I was even questioned about that. One BOA person suggested my husband did this. My husband does not do any banking as I handle all finances. One BOA fraud personal said it went into another BOA account! I've been a customer with them since XXXX. I am so distrustful now of everyone. XX/XX/XXXX I got a phone call from XXXX XXXX XXXX saying XXXX would be my Fraud specialist going forward. Giving her number as XXXX XXXX XXXX. When you call it it just says XXXX XXXX and beeps. BOA says no one will call me so they were scammers. This is insanity! I just want my XXXX back and to.never have to answer my phone again.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 296XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: I am requesting a copy of an opt-out form that allows me to opt out of this item from reporting on my credit profile under Privacy of Consumer Financial Information , 12 CFR Part 1016.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90621
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: My wife and I wired {$160000.00} to a Bank of America account from our XXXX XXXX XXXX XXXX bank on Tuesday XX/XX/. We received an email the day before from what looked like our lenders email account with wire transfer instructions to send the remaining down payment to. In the email chain, the fraudster even knew the exact details to our escrow account in the amount that was already paid and what the remaining balance was. We realized on Friday the XXXX that the money didnt go to the right account. We went straight to our bank to ask to recall the transfer and filed a police report and contacted the FBI.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92025
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I had an account with Bank of America for three years now they were supposed to protect my money but yet let people charge things to my account and when I called the bank to tell them that was not my charge, they credit it to my account, but then they put it back on my account and said it was not eligible for a refund it is not my charge. I did not order anything so they should not put it on my account and give me back my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11102
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-12-04
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX. XXXX XXXX, CA, XXXX XXXX XXXX XXXX, XXXX XXXX Claim Number : XXXX, XXXX Charges in Dispute : {$410.00}, {$1400.00} CFPB Complaints XXXX XXXX XXXX XXXX XXXX, Iowa XXXX Subject : Complaint Regarding Unauthorized Transaction and Disputed Claim Dear Consumer Financial Protection Bureau, I hope this communication reaches you well. I am writing to file a formal complaint and seek your intervention in a matter concerning an unauthorized transaction on my Bank of America debit card, which has led to ongoing difficulties and distress. On XX/XX/XXXX, while I was XXXX XXXX XXXX XXXXXXXX XXXX, my phone was stolen during an interaction with two individuals who requested a change in the destination address. Being less fluent in XXXX, I handed them my phone to write down the new address. Regrettably, they exploited this opportunity and absconded with my phone. The incident happened, XX/XX/XXXX, at XXXX XXXX, XXXX. The same day, at XXXX XXXX, I visited the Bank of America XXXX XXXX branch seeking assistance. At the branch, I was attended to by XXXX XXXX XXXX, who helped confirm the occurrence of unauthorized transactions via XXXX XXXX. The transactions amounted to {$410.00} and {$1400.00}. Additionally, XXXX XXXX connected me with an associate from the debit/card department who assured me that the {$1400.00} transaction was not going through so it would be reversed within 5 business days, negating the need for a claim. However, since the {$410.00} transaction had already been posted, we opened a claim specifically for that unauthorized transaction only. There was also a female associate with blond hair, who was made aware of the situation and could corroborate the veracity of the information presented. To prevent further unauthorized transactions, we promptly updated my debit and credit card information at the branch, considering that my phone was still in the possession of the thieves. On the same day, my sister and I visited XXXX to reactivate my phone number ( XXXX ) as various crucial accounts, including social media platforms and the Bank of America app , were linked to that number, thus the thieves would be able to log/reset the password on my BoFA app/other apps/emails. Im willing to request these receipts from XXXX should there be a need for them. Additionally, my sister kindly purchased a new XXXX for me from the XXXX XXXX, and the transaction details will be enclosed as well should there be a need for this. These steps were taken to address the consequences of the phone theft and the subsequent expenses incurred by my family and me. However, approximately a week later, I discovered that the {$1400.00} transaction, which the Bank of America associate had assured would be reversed, was, in fact, posted to the thieves ' account. This realization prompted my sister and me to return to the Bank of America XXXX XXXX branch seeking assistance once again. Unfortunately, we did not receive the expected support as the debit card department was experiencing technical difficulties and could not file the claim on our behalf. Disappointed, we returned home and later contacted the department by phone to open the claim. During the conversation, my sister made certain that all pertinent information was accurately conveyed to the associate, specifically emphasizing that the claim should be opened for the {$1400.00} transaction only. This detail was verified multiple times during their discussion. However, upon reviewing the claim status a week later, we discovered that the claim had been opened for {$1900.00}, seemingly due to an error made by the associate who incorrectly included the {$410.00} transaction. Subsequently, this claim for {$1900.00} was rejected by Bank of America, citing XXXX XXXX 's double authentication as a deterrent to fraud without any further explanations or understanding of the incident that occurred as well as recognizing their agents mistake in regards to the claim and the mishandling. I'd also ask you to request the voice recordings of these communications my sister had with BofA on my behalf to verify the information I'm providing. Later, I called BoFA again to let them know what happened and that because of their associates mistake, the transaction included in the claim was wrong and that because of their mistake, my claim was rejected. The associate helped me to open a new claim, this time for the correct transaction and amount, assuring me that they'd also handle the mishandled support provided to us by their other associate, and they'd check the recordings of our phone calls, which is highly likely never happened. Its worth mentioning that within this time the amount of {$410.00} was posted into my account from BoFA stating that its a temporary credit. BoFAs process is the following ; they temporarily credit the money while within 90 days they investigate the claims and then they either confirm it or reject the claim by charging the temporary credit back. After my call, the {$1400.00} was also temporarily credited to me while they were investigating the claim. Afterward, I received a letter from BoFA, around two months ago, confirming that the claim for {$410.00} was verified and accepted and they wont charge the temporary credit back. However, on XX/XX/2023, the amount of {$1400.00} was charged back by Bofa from my account without any notice or communication regarding my claim and the reason for rejecting the claim. It perplexes me that the {$410.00} claim was verified as fraudulent, yet Bank of America refuses to acknowledge the {$1400.00} claim. Since, both transactions were fraudulently sent to the SAME account on the same day and hour, BoFA can confirm this from their side through the logs of the transaction as well as I trust that they must know the account holder to whom this transaction was sent, however they didnt conduct thorough research and didnt treat me and my claim consciously and justly. This unprofessional handling of the matter is disheartening, considering my year-long excellent client relationship and good credit score. For the sake of justice, I kindly request your assistance in reviewing this matter thoroughly and facilitating a fair resolution of the {$1400.00} claim. The financial implications and emotional distress caused by this incident and unprofessional assistance on the matter from BofA are significant, and I believe a just outcome is essential. Thank you for your attention to this matter, and I look forward to a prompt resolution. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91606
Submitted Via: Web
Date Sent: 2023-12-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-05
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Per the FCRA as a federally protected consumer. I am now opting out of any all authorization. Any and all verbal, nonverbal, written and unwritten authorization I, XXXX XXXX may have given to Bank Of America and XXXX on any of my consumer report to provide and exchange any information to each other. XXXX is breaking the laws that is set in place to protect me XXXX XXXX AND my consumer credit report, these laws are here to make sure my credit file and credit report has the proper reflection of each account. The laws stated in this letter is the way my account should be reporting and/ or the way this account should be reflected onto my credit report. I am requesting that each account listed here is investigated and corrected due to each law stated here. This account is NOT PROPERLY being reported. I am allowed per this law to tell the credit agencies how I want my accounts to be reflected and if they should be reported. I am opting out of ant and all reporting of these accounts being reported. This account is to be DELETED IMMEDIATLEY. Account Name Acoount Number Bank Of America XXXX XXXX DELETED INDEFINITELY AND IMMEDIATELY. A year ago I sent XXXX a opt- out letter stating that I am rescinding my permission I gave to the unknowingly and/or knowingly to report accounts to my credit file without my knowledge. Per 15 USC 6802-6805 and 16 CFR 313. DELETE IMMEDIATELY AND INDEFINITELY. This account is not with Bank Of America anymore they have sold the account to a collection agency XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WITHOUT MY KNOWLEDGE OR PERMISSION. This account is being reported incorrectly across all credit reporting agencies XXXX, XXXX XXXX, XXXX with dates and balances as well as the consistent monthly reporting of the account. These inconsistencies and false and misleading reporting of my account does a great disservice to me as a consumer, XXXX is at fault for the discrepencies that is being reported with this account on my credit profile. DELETE IMMEDIATLEY DUE TO 15 U.S. Code 1692e - False or misleading representations- 2 ) The false representation of ( A ) the character, amount, or legal status of any debt. ( 10 ) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.12 ) The false representation or implication that accounts have been turned over to innocent purchasers for value. Per the Fair Debt Collection Practices Act ( FDCPA ), 15 U.S.C. 1681b Permissible purposes and 12 CFR 1022.41b Direct Dispute. This notice states that your claim is disputed and validation of the account is required to MAXIMUM ACCURACY. 15 U.S. Code 1681c2 - Block of information resulting from identity theft- ( a ) a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency. 15 U.S. Code 1681a - Definitions ; rules of construction- ( d ) Consumer Report. ( 2 ) Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; I never gave Bank Of America or XXXX, the permission Per 15 USC 6802-6805 and 16 CFR 313. EFFECTIVE IMMEDIATELY AND INDEFINITELY. 26 U.S. Code 6050P - Returns relating to the cancellation of indebtedness by certain entities- ( a ) In general- ( 1 ) the name, address, and TIN of each person whose indebtedness was discharged during such calendar year, the date of the discharge and the amount of the indebtedness discharged. When a debt is classified as closed out, an agency must determine if the amount due on the debt should be reported to the Internal Revenue Service ( IRS ) as potential income to the debtor under section 6050P of the Internal Revenue Code ( 26 U.S.C. 6050P ). An agency reports such debts to the IRS using IRS Form 1099-C. The program decision to terminate collection action and accounting decision to write-off DEBT often. Charged off and closed out accounts are considered certificates of indebtedness and this is INCOME. INCOME CLEARLY CAN NOT BE REPORTED TO ANY CREDIT REPORT. As clearly being stated here this alleged debt that Bank Of America says they have is no longer a debt. It is a credit that I am suppose to be filing on my taxes. XXXX is wrong for reporting such debt because this is considered income under 26 U.S.C. 6050P and the IRS section 6050P. XXXX IS TO DELETE THIS ACCOUNT IMMEDIATELY. The FTC clearly states that The Gramm-Leach-Bliley Act seeks to protect consumer financial privacy. Its provisions limit when a " financial institution '' may disclose a consumer 's " nonpublic personal information '' to nonaffiliated third parties. The Gramm-Leach-Bliley Act was violated during this process in when my personal financial information. I have the right to stop my non personal, personal data from being shared with any other non affiliate or affiliate. This debt is clearly violation of my privacy rights once again. My information was not safegaured it was sold with out my knowledge or agreement to. Second, if you receive " nonpublic personal information '' from a financial institution with which you are not affiliated, you may be limited in your use of that information. Consumers and customers who have the right to opt out may do so at any time. Once you receive an opt-out direction from your existing consumers or customers, you must comply with it as soon as is reasonably possible. - FTC CLEARLY STATES THIS!!!!! Bank Of America or XXXX to report my personal information or account information, which is a VIOLATION OF MY PRIVACY per The Privacy Act of 1974 ( 5 USC 522a ), including Statutory Notes ( 5 U.S.C. 552a ), Protects records about individuals retrieved by personal identifiers such as a name, social security number, or other identifying number or symbol. and Opt Out Notices law 16 CFR 313.4 Initial privacy notice to consumers required. ( a ) Initial n 15 U.S. Code 6801 - Protection of nonpublic personal information a ) Privacy obligation policy It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customersnonpublic personal information. 1 ) to insure the security and confidentiality of customer records and information ; ( 2 ) to protect against any anticipated threats or hazards to the security or integrity of such records ; and ( 3 ) to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any customer. Per 15 USC 1666a -b Reporting ADVERSE credit ratings or standings on my credit report, Timing on Payment the credit reporting agencies can not report utilization to any 3rd party All 3 companies are reporting Utilization which is wrong. A closed account and charged off account can not report any past due Balances. Per 31 CFR 903.5 AND 31 USC 3711 Also a charged off account is income and a certificate of Indebtedness according to the IRS Publication. Once a debt is charged off by the creditor Bank Of America by law is suppose to send me a 1099-C so I can file it on my taxes because it is a certificate of Indebtedness. Income that I claim on my taxes can not be reported to my credit report. DELETE IMMEDIATELY. The credit reporting agencies are not to report income on my credit report. XXXX and Bank Of America is in violation of my privacy rights Per the Privacy Act of 1974 Also said that under 5 USC 552A your social is not suppose to be given out to anyone. They also sharing information with another 3rd party /non affiliate which is in violation of my 16 CFR 313.7 Opt-Out notice XXXX and Bank Of America violated my rights as well under 15 USC 6802-6805 They are suppose to send me a opt-out letter every 30 days. I Have the right to opt-out of anything on credit report. This is a list of laws that XXXX and Bank Of America is abusing and violating. Further more in Bank Of America SEC FILINGS Floating rate notes are debt notes and If I am an investor into this company which I have never received my principal amount or secuirities intrest payments on this account that you bank of America did not inform me I was eligible to recive since I have been paying you with debt notes these past 10 years. I am a holder per 16 CFR 443.1 NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER. inorder to get such sale of credit recievables which is whne you turned my application and account into a securities that you are currently moving into. As well as reallocating until so you can make principle deposits into your trust account, a charged off debt that you already wrote off and is now income for me and I have not received a 1099-C for it. per your 424B5 prospectus. Delinquencies and Collection Efforts page 142 -143 An account is contractually delinquent if the minimum payment is not received by the due date indicated on the monthly billing statement. For collection purposes, however, an account will begin receiving collection treatment based on the number of days that have elapsed since the due date reflected in the respective monthly billing statement, as well as risk, status, balance and other factors. Efforts to collect delinquent credit card receivables currently are made by XXXX Credit Assistance personnel, first party and third party agencies. Collection activities include statement messages, telephone calls, text messages, e-mails and formal collection letters. XXXX employs a proprietary system for collecting past due accounts. Bank of America says that they use third parties to collect debt when the cossumer laws state that you can not give my personal information away without my consent to third parties. Charge Off Policy XXXX does not currently sell charged off accounts to third parties. On page 143. My account was sold to a third party twice. Bank of America is lying in their SEC FILING on how they deal with the consumers accounts. On page 188-189 of the consumer laws part of the SEC FILING FOR 424B5 prospectus The relationships of the cardholder and credit card issuer and the lender are extensively regulated by federal and state consumer protection laws. For credit cards issued by XXXX, the most significant. XXXX XXXX XXXX XXXX be liable for certain violations of consumer protection laws that apply to the receivables, either as assignee from XXXX for obligations arising before transfer of the receivables to XXXX XXXX XXXX or as a party directly responsible for obligations arising after the transfer. In addition, a cardholder may be entitled to assert such violations by way of set off against his obligation to pay the amount of receivables owing. 188 laws include the federal Truth in Lending, Equal Credit Opportunity, Fair Credit Reporting, Fair Debt Collection Practice, GrammLeachBliley and Electronic Fund Transfer Acts, and for members of the military on active duty, the Servicemembers Civil Relief Act and the Military Lending Act. Several of these statutes impose disclosure requirements when a credit card account is advertised, when it is opened, at the end of monthly billing cycles, and on an annual basis. In addition, these statutes limit customer liability for unauthorized use, prohibit certain practices in extending credit, impose certain limitations on the type of accountrelated charges that may be assessed, and regulate the use of cardholder information. Cardholders are entitled under these laws to have payments and credits applied to the credit card accounts promptly, to receive prescribed notices and to require billing errors to be resolved promptly. I AM PROTECTED UNDER THESE LAWS. PAGE 193 equity interests were traded on an established securities market, or are readily tradable on a secondary market or its substantial equivalent. The beneficiary intends to take measures designed to reduce the risk that either of the issuing entity or master trust II could be classified as a publicly traded partnership ; although the beneficiary expects that such measures will ultimately be successful, certain of the actions that may be necessary for avoiding the treatment of such other securities as readily tradable on a secondary market or its substantial equivalent are not fully within the control of the beneficiary. ON PAGE A-1-2 Charge offs consist of write offs of principal receivables. AS SAID ON PAGE 14 Currently, XXXX originates and owns credit card accounts from which receivables in accounts designated for inclusion in XXXX XXXX XXXX are sold to ( BA Credit Card Funding, LLC is the beneficiary of the issuing entity. ) XXXX for inclusion in master trust II. BA Credit Card Funding, LLC ( referred to as Funding ), a limited liability company formed under the laws of Delaware and a direct subsidiary of XXXX, is the transferor and depositor of the issuing entity IS securitization trust WHICH MEANS BANK OF AMERICAN HAS WRITTEN OFF AND MADE MONEY OFF OF MY ACCOUNT SECURITIES. ON PAGE 28 Security for the Notes The notes of all series are secured by a shared security interest in the collateral certificate and the collection account, but each tranche of notes is entitled to the benefits of only that portion of the assets allocated to it under the indenture and the indenture supplement. 28 Each tranche ( PORTION ) of notes is also secured by a security interest in any derivative agreement for that tranche. The Class A ( 2023-1 ) notes are secured by a shared security interest in : the collection account ; On page 20-21 In addition, the Class A ( 2023-1 ) notes will, and other notes may, have an Adjusted Outstanding Dollar Principal Amount. The Adjusted Outstanding Dollar Principal Amount is the same as the outstanding dollar principal amount, less any funds on deposit in the principal funding subaccount for that note. Nominal Liquidation Amount. The nominal liquidation amount of a note is a XXXX dollar amount based on the outstanding dollar principal amount of the note, but after deducting : that notes share of reallocations of Available Principal Amounts used to pay interest on senior classes of notes or a portion of the master trust II servicing fee allocated to its series ; that notes share of chargeoffs resulting from uncovered Investor Default Amounts ; and amounts on deposit in the principal funding subaccount for that note ; and adding back all reimbursements from Excess Available Funds allocated to that note of ( i ) reallocations of Available Principal Amounts used to pay interest on senior classes of notes or the master trust II servicing fee or ( ii ) chargeoffs resulting from uncovered Investor Default Amounts. Excess Available Funds are Available Funds that remain after the payment of interest and other required payments for the notes. The nominal liquidation amount of a note corresponds to the portion of the investor interest of the collateral certificate that is allocated to support that note. The aggregate nominal liquidation amount of all of the notes plus the Class D Investor Interest is equal to the Investor Interest of Series 2001D. The Investor Interest of Series 2001D corresponds to the amount of principal receivables in master trust II that is allocated to support Series 2001D. Anything that increases or decreases the aggregate nominal liquidation amount of the notes or the Class D Investor Interest will also increase or decrease the Investor Interest of Series 2001D. Upon a sale of credit card receivables held by master trust II ( i ) following the insolvency of Funding, ( ii ) following an event of default and acceleration for a note, or ( iii ) on a notes legal maturity date, each as described in Sources of Funds to Pay the NotesSale of Credit Card Receivables, the nominal liquidation amount of a note will be reduced to XXXX For a detailed discussion of nominal liquidation amount, see The NotesStated Principal Amount, Outstanding Dollar Principal Amount and Nominal Liquidation AmountNominal Liquidation Amount. Each tranche of notes is also secured by a security interest in any derivative agreement for that tranche. Page 28-29 Security for the Notes The notes of all series are secured by a shared security interest in the collateral certificate and the collection account, but each tranche of notes is entitled to the benefits of only that portion of the assets allocated to it under the indenture and the indenture supplement. The Class A ( 2023-1 ) notes are secured by a shared security interest in : the collateral certificate ; the collection account ; the applicable principal funding subaccount ; the applicable interest funding subaccount ; and the applicable accumulation reserve subaccount. On page 26 Optional Redemption by the Issuing Entity Funding, so long as it is an affiliate of the servicer, has the right, but not the obligation, to direct the issuing entity to redeem the Class A ( 2023-1 ) notes ( and all other tranches of BAseries notes ) in whole but I DEMAND THAT YOU HAVE 4 DAYS TO UPDATE MY ACCOUNT STATUS DELETED INDEFINITELY AND IMMEDIATELY. Respectfully, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11226
Submitted Via: Web
Date Sent: 2023-12-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A