AMERICAN EXPRESS COMPANY


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"Products" offered by AMERICAN EXPRESS COMPANY with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler�s/Cashier�s checks
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - Electronic Benefit Transfer / EBT card
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Government benefit card
Prepaid card - Government benefit payment card
Prepaid card - ID prepaid card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Prepaid card - Transit card
Student loan - Non-federal student loan
Student loan - Private student loan
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 6376745

Date Received: 2022-12-29

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: My Name is XXXX XXXX, AMEX : XXXX was a fraudulent account and paid in full still shows in my credit report. XXXX XXXXXXXX XXXX : Nothing is due account was closed long back still shows negative in my credit report. XXXX Credit card was a fraudulent charges was paid and cleared up still shows up in credit report XXXX XXXX XXXX Never used never asked for credit card and they are charging me? XXXX card fully paid and current shows potentially negative and late payment? XXXX XXXX : is in good standing and never late still shows in my credit report. XXXX XXXX : Product was returned and confirmed with vendor servicing XXXX, however they are still charging me and sent for collection.

Company Response:

State: NJ

Zip: 07424

Submitted Via: Web

Date Sent: 2023-01-10

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6376546

Date Received: 2022-12-29

Issue: Unexpected or other fees

Subissue:

Consumer Complaint: Purchased XXXX SERVE American express pre paid cards on the XXXX XXXX in the amount of XXXX per card, I presume to add XXXX on each card, I did a payment transfer XXXX off of each card on the XXXX XXXX to in amount of XXXX to my transfer but to my surprise XXXX was deducted off of each card, I call my payment transfer company and they only got the XXXX ( XXXX from each card ) so here I am because XXXX not getting a human to speak to when I call the SERVE company. I want answers please.

Company Response:

State: FL

Zip: 32819

Submitted Via: Web

Date Sent: 2022-12-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6376269

Date Received: 2022-12-29

Issue: Managing an account

Subissue: Problem using a debit or ATM card

Consumer Complaint: I'm contacting yout agency because, after several attempts with contacting my bank XXXX XXXX XXXX ; concerning a hold on my bank account from a hotel for thirty days. I checked out of the hotel last month. The hold is still on my account. The bank will not release the hold. I contacted the hotel. They informed me they contacted merchant services to release the hold of {$170.00} on XX/XX/. However, my bank refused to release the hold on my account. Moreover, their leadership contact information isn't available. The complaint process for these types of events is not clear. Finally, their customer reps are below satisfactory. Please advise.

Company Response:

State: NY

Zip: 10001

Submitted Via: Web

Date Sent: 2023-01-20

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6376056

Date Received: 2022-12-29

Issue: Other features, terms, or problems

Subissue: Other problem

Consumer Complaint: American Express keep sending me correspondence to my address and I want this stop for good Number one I never applied for American credit card not interested Im on XXXX someone stolen my identity Number two they are sending me offers in the mail I want it stop or im taking legal actions Number three they are sending me statements for a delta gold skymiles card I want them to stop sending me statements and bills to my address XXXXXXXX XXXX XXXXXXXX XXXX XXXX Texas XXXX

Company Response:

State: TX

Zip: 75134

Submitted Via: Web

Date Sent: 2022-12-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6375967

Date Received: 2022-12-29

Issue: Unexpected or other fees

Subissue:

Consumer Complaint: On XX/XX/XXXX I filed a dispute on my prepaid American Express Serve account for a total of XXXX atm withdrawals that were fraudulently done on my account. This totaled {$2000.00}. XX/XX/XXXX I received a dispute acknowledgment email.After checking my account history deeper I was able to locate XXXX more atm withdrawals that were fraudulent on my account which totaled {$810.00}. This brought the total money stolen from my account to {$2800.00} dollars. XX/XX/XXXX I filed the dispute for those transactions. XX/XX/XXXX, I received another dispute acknowledgment email, this is where I can submit my forms and evidence. XX/XX/XXXX my dispute was declined over email, I never spoke to anyone about this investigation. The email stated that they saw no error in the transactions and that they were authorized. Not once did I give my card to anyone nor does anyone know my pin. XX/XX/XXXX I filed another claim, XX/XX/XXXX I received an email acknowledging the dispute. Then again I submitted my evidence and an explanation of this. XX/XX/XXXX the dispute was declined again saying no error has occurred. Then XX/XX/XXXX I filed another dispute, XX/XX/XXXX I received a dispute acknowledgment email again, I sent in the evidence again. This is my XXXX dispute and I really need professional help. I feel their practices have not been in line with the consumer rights and laws. Now this matter has been unfair and Ive had no type of communication with the investigating team, not once. I feel that is wrong on top of the matter that I did not authorize, nor did I take this money out. It was taken out fraudulently. The common theme of these transactions were that they went to XXXX XXXX locations from XXXX XXXX taking out {$700.00} plus dollars at each of the locations. My daily limit of what I can take out is {$600.00} dollars it has never let me exceed that. On top of that I have never taken money out of XXXX locations. I prefer going to a money pass ATM where it is free, those are usually located at a XX/XX/11 and they are pretty secure. Also I work frm XXXX to XXXX XXXX and during those days they made multiple visits. I could not and would not take a trip to XXXX to take money out when it is multiple atm machines near my work place. It is clear this was fraud but some reason Amex thinks otherwise. I would appreciate your help, my name is XXXX XXXX my number is XXXX, email is XXXX, thank you for your time.

Company Response:

State: CA

Zip: 90746

Submitted Via: Web

Date Sent: 2022-12-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6375587

Date Received: 2022-12-29

Issue: Fees or interest

Subissue: Unexpected increase in interest rate

Consumer Complaint: On XX/XX/2022, I discovered that American Express had illegitimately charged a late fee of XXXX} on XX/XX/2022 - there was no notification of payment due or that a payment had not been scheduled. I promptly zeroed out the balance and spoke with American Express customer support, during which the Amex representative recognized the error of their ways and removed the late fee. Today, on XX/XX/2022, I discovered that American Express has also charged illegitimate interest, in the amount of XXXX caused by the aforementioned malfeasance.

Company Response:

State: FL

Zip: 336XX

Submitted Via: Web

Date Sent: 2022-12-29

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6375577

Date Received: 2022-12-29

Issue: Opening an account

Subissue: Unable to open an account

Consumer Complaint: I have been a XXXX cardholder with American Express and recently opened a small business credit card. I received a promotional advertisement for XXXX membership rewards points if I open a Business Checking Account. The application required me to submit a copy of my drivers license and take a picture, which I completed. I received a message saying it was pended on XX/XX/XXXX American Express responded asking me for tax return transcripts on XX/XX/XXXX. These were submitted on XX/XX/XXXX. I called American Express days later and was advised the IRS is slow to respond and I could send existing business account statements, which I did. On XX/XX/XXXX, I called again to check the status of the application. They questioned my address changes, I pointed to the last address on the statements provided matching, then they asked for personal account statements. I provided those. The company then asked me to complete the ID process again, which there software wouldn't take. I was then pushed into a Mobile Notary program / process, where I waited for XXXX hours to be notified by the mobile notary my ID wasn't good enough. The first available appointment on this system is XX/XX/XXXX. I am not sure what the issue is, American Express blames the software or says this is out of their hands, but is actively advertising for business checking accounts with a promotional bonus, but I'm not sure anyone is actually getting the bonus. It's the strangest behavior from a company that I have approved credit lines with but is unable to open an account for me to make deposits into.

Company Response:

State: FL

Zip: 32937

Submitted Via: Web

Date Sent: 2022-12-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6374767

Date Received: 2022-12-30

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: On XXXX XXXX American Express has accessed my credit report from XXXX. I have never contacted or seek to get any kind of financial product from the company. I have never provided my personal information to any bank or other institution in order to get any financial product at the time nor did I authorize any current business I am dealing with to share my information with them. This was a clear unauthorize use of my credit hence a flagrant violation of my rights.

Company Response:

State: MA

Zip: 02048

Submitted Via: Web

Date Sent: 2022-12-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6373817

Date Received: 2022-12-30

Issue: Problem with a purchase shown on your statement

Subissue: Credit card company isn't resolving a dispute about a purchase on your statement

Consumer Complaint: I purchased a XXXX XXXX XXXX XXXX from XXXX on XXXX for {$940.00}. XXXX reported that it was delivered on XXXX When I did not find it in front of my apartment, I contacted XXXX on the same day, and I was told to give it 24 to 48 hours and report if I still did not receive my laptop. I was told that a woman named XXXX from the front desk signed for it. When I went to the apartment manager 's office and asked about my package from XXXX, XXXX told me that she did not receive anything from XXXX or signed for any package on that day. I contacted XXXX and spoke with XXXX, who advised me that my case was escalated to the concerned team and that they would contact me within 48 hours regarding the issue and help me resolve it with the best options available. I also did send emails to XXXX and XXXX ( XXXX customer services reps ) and others, who advised me to report to the police and get a police report completed before XX/XX/XXXX to get my refund. There is no way I could report to the police or go to court without proof that XXXX delivered my stuff and XXXX signed for it. I requested proof from XXXX multiple times, but I was told they have no records. I then contacted Amex and disputed the charge. Amex closed my dispute and sided with XXXX. I asked Amex to send me proof that it was delivered to the address I gave to XXXX. Amex customer services, on multiple occasions, advised me that XXXX has no obligation to send me any proof of delivery. After a few calls, my dispute was reopened and closed due to an improperly completed dispute. I called Amex again on XXXX and was told I had no other option to proceed this time. I spoke to a supervisor who did not know anything and refused to answer my questions. That supervisor told me that XXXX has no responsibility for keeping my receipt and any delivery information when the item purchased was less than 40 days old.

Company Response:

State: WA

Zip: 98684

Submitted Via: Web

Date Sent: 2022-12-30

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6373575

Date Received: 2022-12-29

Issue: Problem getting a card or closing an account

Subissue: Trouble closing card

Consumer Complaint: SERVE by American Express is a PREPAID card that I used with XXXX XXXX XXXX to deposit my paycheck on. This was the card that I had while at XXXX XXXX and would also use this card to depoist things like my IRS tax refund. What's odd is I had an incident where I believe that someone at XXXX XXXX was using a remote control feature to manipulate the ATM ( which was a legacy ATM ) to cause frustration or deny access to monies that were mine and as a result of my affliation with American Express this ATM was closed and changed out to a new ATM. This could be probable cause for me being targeted by either local Law Enforcement, Federal Law Enforcement, or XXXX XXXX as they used this point of access to gain intelligence on my bankings and financials. I have nothing to hide but this is a point of intrusion that is very disturbibng. I have not been able to regain access to this account, close the account due to the number that I had with this account being disconnected, and as such have had a difficult time in closing this account.

Company Response:

State: WA

Zip: 98119

Submitted Via: Web

Date Sent: 2023-01-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.