Date Received: 2023-01-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/XXXX XXXX XXXX charged {$2300.00} for auto renewal of 3 season passes. As soon as saw the charge, on or about XX/XX/XXXX called XXXX requesting the season passes be CANCELED. This charge was 275 % over the previous years charge. The XXXX invoice was emailed XX/XX/XXXX AFTER the charge hit my American Express. Tried to resolve with XXXX via email and phone calls, no avail. Reached out to American Express to dispute. This dispute has come back a 4th time with a partial charge. Since both XXXX and American Express were notified within days of the charge, the request for cancellation and the passes have not been utilized with no intention of utilizing the passes. This billing and rebilling has been going on for over 4 months and over half the ski season is over at this point.
Company Response:
State: TX
Zip: 75024
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: This Complaint comprises of XXXX separate events, spanning XXXX XXXX XXXX issued by American Express. The XXXX XXXX XXXX XXXX XXXX XXXX when I contacted American Express and advised that I wanted to close my XXXX XXXX XXXX, after paying it down to only the Annual Renewal Fee ( {$250.00} ), advising Amex that my XXXX cards come to over {$1200.00} in Annual Renewal Fees. Per Amex 's provisions, you can close your card and have your credit limit transfered to one of your other Personal Cards. Subsequently, I rec 'd correspondence advising that my request could/would not be granted, as it would not leave enough credit on the card I wanted to close - exactly the opposite of that which I requested and in conflict with their own Terms and Conditions. After receiving this letter, I contacted Amex again, only to be hung up or disconnected XXXX times. When I finally was able to speak with at length of where there was a mistake on Amex 's end, the Rep advised she understood the mistake, and because there would not be enough time to process and close the account and save my {$250.00} fee, she would waive the fee and escalate the matter to Supervisory staff. The fee was never waived and now I have to pay it, as the XXXX period to exit has expired - through no fault of my own. I the received yet another letter, effecting the same mistaken response. Again, I contacted Amex, multiple times, with XXXX resolutions ande holding the costs.l, XXXX I received promised resolutions and calls, I received none XXXX calling and using their chat features ( endlessly ). Last XXXX, on the XXXX, I had XXXX XXXX XXXX Gold, XXXX Plat, XXXX XXXX XXXX XXXX XXXX frozen, for lack of payment. In XXXX XXXX I have never missed a payment, been late, and have always paid multiples of required amounts - never the minimums!!! I paid, as I always do, every card at the start of the XXXX XXXX before the Due Dates. Amex demanded proof from my Bank, which I had done and faxed to Amex, with a detailed cover doc and proof Amex was wrong. I stead of follow-ups, corrective action, or proper assistance, as was promised, I was treated like XXXX In the past XXXX I have paid XXXX XXXX XXXX XXXX on my accounts. XXXX I received an email threat/demand for an additional {$900.00}, on top of the {$750.00} I paid the week before on my XXXX account, for a XXXX min payment of less than {$150.00}, in turn Amex getting/demanding {$1800.00} in XXXX XXXX in a balance, prior to charging my XXXX XXXX XXXXXXXX XXXX XXXX of approx XXXX XXXX on a perfectly paid account, instead of admitting they were wrong! The next XXXX today, Amex took my limit down from approx XXXX to {$1700.00} as retaliation. XXXX XXXX, after I addedy XXXX as a co-user, the next XXXX, all my cards, had their limits lowered by approx XXXX XXXX in XXXX XXXX again while perfectly managing my accounts. That tooky credit score from XXXX to low XXXX XXXX in XXXX XXXX When they said I didn't pay, when I did, this XXXX, it further affected my score. And now this, I doubt I will have one any longer. This is blatant retaliation for their errors, acts, and commissions, otherwise however financially harming me and my financial future and scores- for doing everything as required and above & beyond. Now, they want me to pay {$550.00} for a renewal on a card they just dropped my limit down to but XXXX x 's the renewal fee. I am being extremely mistreated by Amex, for no good cause, save for proving them wrong and requiring they fix their errors.
Company Response:
State: WA
Zip: 98204
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I closed my Amex XXXX XXXX ( ending with XXXX ) in XX/XX/XXXX. There was a XXXX credit in the account. Amex said it had issued a credit balance refund check to me on XX/XX/XXXX. However, I did not receive the check. I reached out to Amex. Amex said they had cancelled the check, and will instead credit my existing XXXX XXXX ( ending with XXXX ) in XX/XX/XXXX. So far on XX/XX/XXXX, I still have not received the credit on my Gold card, despite having reached out to multiple representatives at Amex.
Company Response:
State: NY
Zip: 10011
Submitted Via: Web
Date Sent: 2023-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-17
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: In the last month I have had {$80.00} +/- I have been trying to pout to use .... I have access to that money ( MY MONEY ) for LESS than two days total over the last month. It has been tied up PRIMARILY by my bank American Express Bluebird. Though two other entities have contributed. A refund from a merchant took OVER 3 days to get returned BACK into my account ... ..... I FEEL this PRACTICE is unacceptable, the AMERICAN CONSUMER NEEDS PROTECTION FROM FINANCIAL PREDATORS!!!! Just last week I ATTEMPTED to make a purchase, the merchant rejected it ... ...... my bank American Express Bluebird IS CURRENTLY HOLDING THIS MONEY ( MY MONEY!!!!!!! ) FOR EIGHT DAYS ... ... .... CUSTOMER SERVICE WILL NO LONGER ANSWER MY CALLS PROTESTING THIS BEHAVIOR!!!!!!! the AMERICAN CONSUMER NEEDS PROTECTION FROM FINANCIAL PREDATORS!!!!
Company Response:
State: CO
Zip: 802XX
Submitted Via: Web
Date Sent: 2023-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-16
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: AMEX denied purchasing {$500.00} even after a card payment before the due date. Now the limit has been decreased to less than {$1000.00}. I want Amex to send me by letter a complete explanation about the situation, the reasons, and detailed dates and amounts spent and paid since the account opening. I will submit this to a lawyer that will evaluate the AMEX promotion sent to me and this history for further action.
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: processing time for electronic transfer of funds takes 5 days recent transfer on XXXX XXXX not in account as of today XXXX XXXX American Express Bluebird account company contacted and no help
Company Response:
State: CA
Zip: 91344
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-14
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Consumer Complaint: On Sunday XX/XX/2023 around XXXX A lady identified herself as attorney XXXX XXXX XXXX GA XXXX # XXXX working for XXXX XXXX XXXX XXXX XXXX went to my parent 's house, knocked on their door. My dad answered the door but he doesn't speak English so my 16yrs old son who was there at the time came to the door. The lady handed him a stack of court paper over 60pages and pointed out the information on the first page and explained to him that I owed XXXX XXXX about {$10000.00}. She told him that I need to call her within 30days to resolve. She also asked him to translate that to my Dad who wasn't at the door anymore but my son said it's ok and then she drove off. He was shocked and traumatized by the information so he called me. I have to rush over to the house to get the paper and calm him down.
Company Response:
State: GA
Zip: 30093
Submitted Via: Web
Date Sent: 2023-01-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My Amex Platinum Credit Card needs to be closed. I called AmEx 's customer service three times. The customer service told me that I have paid off all the debts. But suddenly one day I received a report that a credit card was overdue. My credit score suddenly dropped over 70 points. I complained to them and they did an investigation and wrote me last XXXX saying they would correct the error and update my information with the credit department. But until now, they've done nothing. My credit score was severely damaged by their mistake and this issue has to be fixed. They also sent me a {$1.00} check as an apology, which I felt discriminated against me. I don't need money, I need my credit score back fast.
Company Response:
State: CA
Zip: 92620
Submitted Via: Web
Date Sent: 2023-01-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-13
Issue: Opening an account
Subissue: Didn't receive terms that were advertised
Consumer Complaint: I was promised XXXX XXXX for opening an Amex Business checking account. 1. Funding $ XXXX. 2. Completing 10 transactions. I completed all of the above but did not receive the bonus
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2023-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-15
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: A credit account has been opened in my name and it was not me
Company Response:
State: FL
Zip: 33634
Submitted Via: Web
Date Sent: 2023-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A