Date Received: 2021-09-16
Issue: Problems at the end of the loan or lease
Subissue: Problem with paying off the loan
Consumer Complaint: i purchased this car at XXXX, i payed XXXX extra and then this interest payment showed up XXXX same price as the bill. i have payed every payment. the total on these payments now are XXXX my credit score was XXXX now its XXXX can you help me with this one please. they ruined my credit and now there creating false bills. the company is ally bank in XXXX XXXX XXXX XXXX XXXX XXXX ut XXXX, ( XXXX ) XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 816XX
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-16
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Paid off auto loan account on XXXX XXXX. Balance was adjusted XX/XX/2021 to XXXX paid. Documents were ordered along with an expedited request to the credit department to update status to all credit reporting agencies. The account had not been updated in three months. Since the start of the loan Ally never reported accurate balance information. I had disputed balance information at least twice over the last two years with all bureaus. It was never up to date during the whole time my account was open. Also I paid as agreed, never late. I have received my paid in full contract last month, XX/XX/2021.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 329XX
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Ally Financial continues to delay reporting updated balances and payment history to the credit bureaus. I have made repeated requests to fix this issue and nothing happens. I am constantly told it will take 30-45 days to be correct. However Ally Financial demands that I pay the account on time however does not honor there contractual obligations to report eh appropriate information to the credit bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11763
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Ally Financial, They submitted my credit without my authorization, on XXXX/XXXX/2020, which hurts me since it lowers my average score, I appreciate deleting, this application
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33331
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I had an auto loan with Ally Financial which began XX/XX/XXXX. The auto loan was completely paid off in XXXX of XXXX. Also in XXXX on a recorded call Ally agreed to remove ALL late payments on my credit report. The reference number to the XXXX case was XXXX. After a couple weeks of not removing it. I called back in XXXX to check the status. The representative acknowledged that she seen the agreement from XXXX and was confused of why it wasnt yet resolved. The rep open a separate case to attempt to get it resolved faster. The XXXX reference number is XXXX. As of today the late payments for XXXX and XXXX are still present on my credit report. Ally Financial failed to remove the negative marks as agreed. Im requesting Ally Financial to remove these negative marks from all 3 credit bureaus XXXX, XXXX and XXXX as soon as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38106
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX, XXXX and XXXX have to ignored my previous request and failed to maintain reasonable procedures in your operations to assure maximum possible accuracy in the credit reports you publish. Credit reporting laws ensure that bureaus report only 100 % accurate credit information and every step must be taken to assure the information reported is completely accurate and correct. To the best of my knowledge this account listed in letters attached are reporting inaccurate and the credit bureaus have failed to maintain reasonable procedures in investigating these accounts Due to no response for more than 60 days I would like these accounts removed from my credit Report
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75154
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I contacted two representatives on two separate occasions in order to get this rectified at ALLY. The lease was PAID IN FULL back in XX/XX/2021 and the leasing company ALLY continue to report a balance and OPEN account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32824
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: I have been disputing FRAUDULENT CREDIT INQUIRIES ON MY XXXX CREDIT REPORT XXXX has been telling me that I have to wait for the furnishers of the credit inquiries for to respond back to the request they sent. I have submitted a NOTARIZED POLICE DEPARTMENT, NOTARIZED FEDERAL TRADE COMISSION IDENTITY THEFT AFFADAVIT, NOTARIZED COPY OF SSN AND ID. I have contacted the furnishers to notify that I am a victim of Identity Theft but XXXX is still listing the FRAUDULENT CREDIT INQUIRIES until they said the company sends a letter confirming deletion yet they have not! THIS IS UNETHICAL AND UNFAIR THAT I HAVE TO WAIT AS A VICTIM FOR THE FURNISHERS TO DECIDE TO RESPOND BACK FOR DELETION! FRAUDULENT INQUIRIES 1. XXXX XX/XX/2021 2. XXXX XXXX XXXX XXXX XX/XX/2021 3. XXXX XXXX XXXXXXXX XX/XX/2021 4. Ally financial XX/XX/2021 5. XXXXXXXX XXXX XXXX XX/XX/2021 2021
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77063
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-15
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: They are not addressing the issue. I tried several times to use my debit card it keeps getting declined for expired even though it's says on the card expires XX/XX/2021 a full 6 weeks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30034
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-14
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: Complaint against Ally Home Loans / Better Mortgage Corporation / Ally Bank : I am reporting abusive and incompetent business practices by Ally Home Loans, who operates through Ally Bank and Better Mortgage Corporation. I attempted to get a home refinance loan on my personal residence through Ally. The experience was one of the most time consuming, frustrating, and unprofessional experiences I have ever had with any company. Here are the facts : I had a phone meeting with Allys loan officer XXXX XXXX ( NMLS ID XXXX ). I thoroughly explained my scenario as a selfemployed investor who owned multiple properties and derived my income from that. My credit score is exemplary at nearly 800 and I have a flawless payment record across every account and loan I have ever had. He expressed zero concerns, indicated no potential issues, did not state any unusual Ally policies that would apply to my situation, and he actively encouraged me to complete the loan application and get the loan refinance process started. He also said he would help at any point in the process if I ever needed any assistance ( he never once responded or followed up at any point in the entire process afterwards, even after multiple direct contacts to him ). I was then put through an excruciating application process that ended up taking approximately XXXX hours of my very valuable time to complete their many requests ( through a team via XXXX XXXX XXXX. They requested items that were extremely tangential to my home loan, such as all individual unit rental leases in addition to associated financial reports, insurance policies, and random documentation on properties owned by separate commercial LLCs. They also sometimes requested the same items multiple times, and they frequently needed assistance in helping them to understand documentation since they clearly were unprepared for working with selfemployed investors who had more than rudimentary W2 income. Ally claimed to follow Fannie Mae guidelines. However, this was false since they repeatedly failed to account for extraordinary expenses as Fannie Mae does, failed to use full rental income as Fannie Mae allows, and calculated DTI differently than Fannie Mae guidelines allow. Every time I brought this to their attention, they literally just refused to acknowledge it or directly respond to my fact based findings. Contrary to initial discussions with the loan officer, the Ally team refused to factor in real XXXX and XXXX income levels ( perhaps since those tax returns were not yet available ), even though I could provide all other documentation to support the financials and those income levels were much more relevant to my ongoing demonstrated ability to always pay my monthly mortgage payments. After extensive back and forth, I was denied getting a new loan because of internally fabricated Ally policies which should have been known and brought up as their internally generated issue from the very beginning. The summary of these created policies were not only highly suspicious, but different people actually changed the specifics of the policies on the fly. When I would sometimes disprove the relevance or correctness of a policy, they would even change the policy parameters or suddenly make it more restrictive and exclude me. I spent another 10 hours, on top of the initial 30 hours, pointing out multiple errors in their claims, processing, and lack of understanding on multiple topics. Purely at their prompting and after them continually saying everything looked good from the beginning, I paid them {$550.00} for their home appraisal. They later took no responsibility for the fact that they misled me regarding my applicability within their random internally created Ally policies regarding number of loans, sources of income, etc. that never changed from the very first meeting and yet after 40 hours of work later they raised as a newly concocted issue. Management and customer relations ( XXXX XXXX. and XXXX ) eventually got involved at my insistence. They demonstrated a significant lack of knowledge regarding commercial properties, nonrecourse loans, passthrough entities on tax returns, and other very relevant facts pertained to my scenario. When I had to explain these concepts to them, the customer relationship managers would either just try to change the subject ( since I disproved their points ) or just flatly say I was not approved without being able to provide any valid response why. Aside from all of their ongoing missteps and pervasive incompetence across the entire Ally time, I am most incensed by their act of essentially stealing {$550.00} from me per their recommendation and, much more importantly, them stealing 40+ hours of my much more valuable life that I will never get back. The eventual reasons they gave for denying my loan could have and should have been known from the very beginning if anyone among their loan officer, loan processing team, and customer relationship teams were able to demonstrate competence and understanding. Had I been informed of their random internally createdonthefly excuse policies at the beginning, we could have all saved each other a lot of time and aggravation. Instead, they failed miserably in all regards. In the end, I am a very low risk and high income loan prospect who was denied a home refinance loan because of their negligence, falsehoods, and capriciously fabricated internal policies. Loan applicants everywhere needs to be warned about the provable lack of integrity and competence at Ally Home Loans.
Company Response:
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A