Date Received: 2022-02-21
Issue: Struggling to pay your loan
Subissue: Problem after you declared or threatened to declare bankruptcy
Consumer Complaint: These following account below are appears to be a charge-off account with a specific balances. The information itself is already an error because a charge-off account should have NO balance. Another thing is that the account was reported twice in XXXX, XXXX XXXX XXXX Bureaus. As per FCRA, the XXXX, XXXX XXXX XXXX bureaus and the furnisher are to provide 100 % accuracy and they are required to give responses and supply documents to confirm these accounts. ALLY FINANCIAL XXXX Balance {$73000.00} ALLY FINANCIAL XXXX Balance {$20000.00} ALLY FINANCIAL XXXX Balance {$0.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-21
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: Since XX/XX/ 2021, Ally restricted my account and will not allow me to make online payments, due to the account dispute documents they've received from me. As a result, I haven not been able to make payments and in turn ALLY has been reporting late payments on my credit files. Note that this account has been in dispute since XX/XX/2021 and according to 12 CFR 1026.13 ( d ), I have the right to withhold payments until dispute is resolve and ALLY may not report adverse information to the credit agencies during dispute. Even so, throughout this process I have been more than willing to make payments. By ALLY denying me the right to make online payments and instead demanding that I send them payments via certified funds they are in violation of 12 CFR 1026.10, which states that " a creditor may specify REASONABLE requirements for payments that enable most consumers to make conforming payments ''. A conforming payment is a payment method that the creditor promotes, which in the case of ALLY is making payment online by debit card, by phone, or via automatic payments. With that said, ALLY 's payment demand is unreasonable and has caused me undue hardship. Attached you'll find : Ally Statement with payment options ; Ally Letters stating they were/are restricting my account ; Screenshot of Ally online portal showing account restriction
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01906
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: The Bureaus did not properly investigate my account with ALLY FINCL XXXX because incorrect information is reported on this account. A lot of errors in terms of the remarks. The payment history is incomplete, too. No 120 days record was found prior to getting the account to be a charge-off. Moreover, the account has an exact balance which is totally wrong if the account is in fact to be a charge-off. The entire remarks for this account do not concur with each of the information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48044
Submitted Via: Web
Date Sent: 2022-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: To Whom It May Concern, This incident is regarding unauthorized funds sent via a duplicate erroneous wire transfer without authorization by Ally Bank. On XX/XX/21, I, XXXX XXXX XXXX, authorized a one-time wire transfer in the amount of {$9200.00} to a bank account at XXXX XXXX XXXX for Contractor Services . ( Request # XXXX ) That wire was sent successfully. The next day, XX/XX/21, the same amount was sent ( {$9200.00} ) without my authorization. Immediately, I had called Ally Bank Customer Service and they said it was a 'technical error ', as both wire transfers had the same request number. Multiple supervisors had told me they never have seen this happen, but had made a request to recall the erroneous wire Ally bank had sent. Having no other option than to speak to a supervisor, I had to accept that this was the only action ( recall wire ) that could be done, even though it was the bank 's error that sent the duplicate wire without permission. A few days later, I decided to cancel the recall ( I was told Ally Bank couldn't get the account holder 's permission to recall ) and pursue legal avenues ( civil/criminal ) against the receiver of the erroneous funds to recoup the money. Regardless of the recall status, I strongly believe that the bank needs to accept responsibility and make right for essentially stealing {$9200.00} from my account. I have attached the wire transfer confirmations from Ally Bank that clearly show that it is the same request number for the authorized wire ( XX/XX/21 ), and then the erroneous wire ( XX/XX/21 ). All case notes for this is logged in XXXX XXXX. XXXX in Ally Bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77022
Submitted Via: Web
Date Sent: 2022-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I live in XXXX, and dropped off a check at a mailbox at XXXX XXXX XXXX on XX/XX/XXXX for {$200.00}, made out to my XXXX for his XXXX. On XX/XX/XXXX, I discovered that the check was cashed for {$5800.00} to an unknown payee, XXXX XXXX. The check appeared to have been stolen from the mailbox ( which has been happening often in XXXXXXXX XXXX XXXX XXXXXXXX ) and doctored. I raised the issue with my bank, Ally, immediately and closed the account. The bank promised to reimburse the funds as soon as they were available, but no action has been taken since the end of XXXX when the funds were listed as " pending ''
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19145
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The Bureaus did not properly investigate my account with ALLY FINCL XXXX because incorrect information is reported on this account. A lot of errors in terms of the remarks. The date of the last activity is being reported on the year XXXX but thhe payment history is on XXXX. Also, No 120 days record was found prior to getting the account to be a charge-off. This company is re-aging my account. Moreover, the account has an exact balance which is totally wrong if the account is in fact to be a charge-off. The entire remarks for this account do not concur with each of the information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48044
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-18
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Company repossessed my vehicle, which is against Federal Law, I tried to contact them about paying to get my vehicle back to find out that they sold my vehicle last week on XX/XX/2022. I wrote a Right of Recession to the CEO of Ally Financial and never received a reply back from him.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30458
Submitted Via: Web
Date Sent: 2022-02-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-17
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I am writing to file a formal complaint regarding denial of my mortgage loan in the amount of {$470000.00} by Ally Bank. My spouse and I were recently offered faculty jobs and were excited to move to a new state and buy our first house. When I first called to get pre-approval ( XX/XX/XXXX ), I mentioned our new positions and asked if it would be possible to determine loan amounts under two scenarios : ( 1 ) our current jobs and ( 2 ) our future jobs, which come with much higher salaries. The reason for this was that our new city 's real estate market is extremely " hot '' and I wanted to know whether waiting until we started our new positions and were earning more would be necessary to afford the type of home we need. As it turned out, our current salaries were sufficient, and we moved forward with our real estate search after being pre-approved. We got lucky and found the quickly perfect house and are now under contract with scheduled closing on XX/XX/XXXX. This meant we'd be moving a little earlier than originally planned, but we loved the house and were excited for a chance to get settled in before starting our new jobs. At this point, we began the process of uploading numerous supporting documents to our application. This was time-consuming because many documents would get sent back to us. On XX/XX/XXXX, we tried calling our assigned " team member '', but were told he was busy and would call us back later. He never did. Nevertheless, we finally submitted all requested documents, which included ( 1 ) paystubs for my current position ; ( 2 ) W2 's for my current position ; ( 3 ) an employment verification letter noting my spouse 's salary in his current position as paystubs are not provided by his current employer ; ( 4 ) 1099 's for my spouse 's current position ; ( 5 ) bank statements for my spouse 's current position to document monthly pay ; ( 6 ) tax returns for my spouse 's current position as additional proof of income ; and ( 7 ) signed offer letters for each of our future positions. As stated in our offer letters, our start dates are scheduled for summer XXXX. Therefore, these positions could not be used to qualify our mortgage loan application as we would not be receiving paystubs until 90+ days after our scheduled closing date. Given that we already had relayed that we'd like to use our current jobs to qualify for the loan, I am not sure why we were asked for these documents. Still, we provided them because they show that we are due for a substantial salary increase and thought that would strengthen our application. On XX/XX/XXXX, we received an email notifying us that our employment could not be verified given the start dates for our future job offers were for 90+ days after closing. Again, we already knew these future positions could not be used to qualify for a mortgage and thus, asked for the underwriter to verify incomes for our current positions. We received an emailed response stating " From my knowledge, you need to stay employed with your current employer for at least about a month through closing for us to qualify it. Can you confirm when you and [ SPOUSE ] will both end your employment with your current employers? '' We responded with signed appointment letters from our current employers showing that we would indeed be employed in our positions for at least a month after closing. As is common in our industries ( I am employed in academia, my spouse is employed by the federal government ), we sign annual contracts which are both current through 30+ days after closing. These contracts are renewed on a yearly basis and we have been re-appointed in these positions for several years. Our plan was to maintain our current employment with these contracts and only resign once we are 30 days out from starting our new positions. On XX/XX/XXXX, we received another email from Ally stating that underwriting was still unable to qualify us with our current employers as our employment has " determined end dates ''. In fact, these are not determined end dates, rather contract renewal dates. I tried calling Ally to discuss this but was told my assigned " team member '' was on the other line and unavailable. I also reached out to my assigned team member 's supervisor via email to try to better understand the situation. He responded that the " reason we are unable to move forward with your application is due to continuity of income. Since you will no longer be working for your current employers we are unable to use that income. Based on the offer letter/contract that you have provided and the verbiage in contract we are unable to use that income as well. The contract does not indicate employment ends in 12 months but is subject to annual reappointment. We as a lender must document the likelihood of continued receipt of the income for at least three years. '' This explanation ( " continuity of income '' ) Is incorrect for two reasons. First and foremost, XXXX XXXX makes it very clear in its guidelines ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX XXXX XXXX ) that as long as income has been stable and predictable, it can be used as qualifying income. Again, we have been in our current positions for several years and our incomes have stayed the same or have slightly increased during that time. Second, the Continuity of Income requirements do not apply to base salary income, so there is no need to document that the income will continue for the next three years. Based on this, I am not sure why were asked to provide current employment contracts and offer letters of future employment since these should not have been applicable to our situation. However, as honest people, we provided these documents as requested. My spouse and I have worked very hard over the past few years to earn PhDs, find stable jobs, maintain excellent credit scores ( XXXX ), limit debt ( no credit card debt, only student loans ), and save for a down payment. We were so looking forward to buying our first home, and now feel extremely frustrated. More than that, we feel misled by Ally. People move to start new jobs all the time... It appears that Ally will not provide mortgages to such people unless 1. ) they change jobs immediately after closing ( in order to be able to provide paystubs ) or they 2. ) wait years after moving to buy a house. I don't understand why there's no option for people who want to buy a house and then start new jobs after getting settled in, as long as they can provide supporting documentation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 27705
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XX/XX/XXXX ally financial XX/XX/XXXX wish automotive XX/XX/XXXX XXXX XXXX XX/XX/XXXX first premier bank ALL unfamiliar and unauthorized by me..I have made attempts to call these establishments but have been unsuccessful.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2022-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-16
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: Here is the copy of the complaint letter I sent Ally Financial. It contains the details of my vehicle repossession. The letter does not contain the conclusion, which happened yesterday. It involved me being harassed, sweared at, and intimidated by the two large men at the tow company where I collected my vehicle. That incident left me shaking so badly that I could not drive my car home and had to sit on the side of the road in 20 degree weather until I regained control. I have called the company many times, emailed them, contacted them through social media. I have only received direction to send them the letter pasted below. That's it. XX/XX/XXXX Ally Financial Complaint Department XXXX XXXX XXXX XXXX, MN XXXX RE : Account XXXX Dear Sir/Madam, On the afternoon of Saturday, XX/XX/XXXX, my family, and I experienced a devastating and humiliating act of having our XXXX XXXX XXXX repossessed publicly in front of several friends and family. The event was traumatic for my children and humiliated us in front of people that we will live with and see during our everyday life. This event has affected us beyond that day. The reason for this letter is because the event that was ordered by Ally Financial was not necessary. I have spent the last three days speaking with representatives at Ally to figure out why this happened. Here is what I discovered : 1. There appears to have been a lapse in payment around the time Ally purchased our loan. This was not communicated to us. We have paid the monthly fee requested but did not recognize that there was any issue with the payments we were consistently making. 2. There was no phone call nor was there a noticed mailed as required by Massachusetts law ( Ref Massachusetts Motor Vehicle Sales Act ). An Ally representative with access to my account verbally told me that an attempt had been made to an old number, but the secondary number was not called. And she confirmed no warning notice was ever mailed. XXXX. Upon review of past statements, the amount due is confusing. There are several amount totals on the statement. There was no intention of not paying the Ally loan. Regular payments have been made over the year of our agreement. Ally Financial did not communicate or attempt to follow the Massachusetts Motor Vehicle Sales act to address the issues with our account status. Additionally, the process for getting my car back is still unresolved as I write this letter. Here is the process of recovering my unjustly-confiscated vehicle : 1. Once the Ally repossession office opened Monday morning, I quickly called and settled the payment. Settling the payment took 2 hours because Ally would not take a debit card or let me pay through the Ally website. I had to go to a XXXX and use the same debit card to generate a moneygraham which incurred an {$8.00} fee. 2. After confirming the payment had been received and waiting for a representative ( 3rd representative I spoke to on XX/XX/XXXX ) I was given a phone number for XXXX XXXX XXXX. I called that number and received no answer. I called a second time and got a dial directory that sent me to a call back request. I called Ally back for assistance and they told me to just wait in the line. I did this a few more times. 3. When I reached a repo office representative on the phone number provided, she answered with a different company name than XXXX XXXX. Still, she was able to locate my account, but told me that no approval for release was received. I called Ally back ( 5th Ally representative of the day ) and requested help communicating with the repossession company main office in Tennessee. I was not provided with communication assistance, but the Ally representative resubmitted my release approval document. 6. I made a 3rd call to the company XXXX XXXX XXXX XXXX XXXX not sure what the real company is called ). They were able to locate my release document from Ally and provide me with the name of the contractor that towed my car 2 days earlier. They gave me the company name XXXX and a phone number of XXXX. 7. I called the phone number provided. It was not a working number. I did a web search for the company and the phone number. The first result was snarerecovery.com. On their website the phone number was listed as XXXX, not XXXX. I called this number and spoke to a man who did not identify himself. He told me to go to the XXXX XXXXebsite and schedule an appointment. I hung up and took the first appointment which was for the following day, XX/XX/XXXX at noon. 8. I received a text confirmation for the appointment time, but no location. I called XXXX back at XXXX. The same man answered, and I explained I was the one just called and that I had created an appointment for tomorrow but received no information of where that appointment was to be. The man said that I should have gotten an email, not a text message and to just wait for the email. 9. After waiting for a couple hours, I called Ally back again to ask for assistance with getting the location of my vehicle. I wanted to no this in order to determine if I needed to take another day off of work to drive there or if it was closer to me. The ally representative ( 6th Ally representative ) and he said he called the number listed in their system and got no answer. I confirmed with the representative that he had the wrong number for XXXX and provided him with the correct number. He put me on hold again while he called the new number. After about 2 minutes I was disconnected. I waited 20 minutes and no attempt was made to call me back. So, I called Ally again. XXXX. During this 7th call to Ally in one day, I began to fill out a complaint online with the MA attorney generals office over this matter. I asked the Ally representative to call the XXXX number XXXX to confirm that the needed documents were received and to confirm the location of my appointment. The Ally representative would not assist me with calling XXXX. She told me that someone from XXXX has to let me know where to go. They dont want people coming early to their appointments. At that point, I gave up seeking assistance and requested contact for sending a formal complaint to Ally. The representative gave me the main XXXX XXXX XXXX, XXXX, MN XXXX. I still do not know the location of my car and Ally is not willing or able assisting me. I am requesting : 1. To be reimbursed for the {$400.00} impound/towing fee or to have that amount applied to my loan. 2. To be reimbursed for the {$8.00} moneygraham fee or to have that amount applied to my loan. 3. A lower APR rate on the remaining balance of my loan. The current rate is 12.04 % 4. I was advised that there could be additional charges sent to me over the next 45 days such as key replicating charges. Since the tow driver didnt ask for my key, this could be possible. I would like to be reimbursed for any expenses such as this that may come between now and when we resolve this conflict. I believe that this is a fair request given the unjust action that was taken against my family. I can be reached at : Phone : XXXX Mail : XXXX XXXX XXXX, XXXX, MA XXXX Email : XXXX This communication has been sent via registered mail. I am requesting a response within 21 days of receipt. If a response is not made or if the response does not address the damages I have suffered ( listed above ) I will proceed with filing a formal complaint through my attorney. I do hope that we can resolve this out of a court setting and that Ally Financial can improve its communication and customer support practices. Sincerely, XXXX XXXX Ally Account # XXXX CC : XXXX XXXX XXXX of the Attorney General XXXX XXXX XXXX Fl XXXX XXXX, MA XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 020XX
Submitted Via: Web
Date Sent: 2022-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A