Date Received: 2022-02-25
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My name is XXXX XXXX XXXX and my account ALLY FINCL with the account number XXXX is being reported inaccurately. The date of the last activity of the account is XXXX and the payment history is reporting the years XXXX? I am disputing this account because they are re-aging my account. This practice is illegal and must not be tolerated. Please see the attachments I sent.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48213
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-25
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I opened an auto loan finance account with Ally Financial in XX/XX/XXXX. In the 6th month of payments, I began to pay slightly over the amount due- rounding up to the nearest hundred. ( Original Payment {$570.00}, began to pay {$600.00} or more, believing {$24.00} would be applied to the principal balance, it was not ). I called Ally Financial in early XXXX to inquire about this matter and was told it would be corrected. It never was. Fast forward to XX/XX/XXXX, and the following occurred : On or about XX/XX/XXXX interested buyers began to make offers to purchase my vehicle. As I entertained those offers, both myself and those interested buyers began to request payoff inquiries. On or about XX/XX/XXXX, I did indeed sell my vehicle to XXXX XXXX of XXXX XXXX. I called Ally Financial that day to inform Ally that I had sold the vehicle and to expect payment. Again on XX/XX/XXXX I began to communicate with Ally asking Ally to apply the payment to my account, as I had been tracking the payment, and I knew that it had been received. However, Ally Financial reported to XXXX Credit Bureau- and others- that I was 30 days past due in the month of XX/XX/XXXX. Ally Financial at that time, violated the Fair Credit Reporting Act with the extremely serious violation of false reporting. Upon this realization, I made calls and emails again to Ally Financial, as well as disputed this error on my credit. Ally Financial then provided false information to multiple Credit Bureaus, therefore causing the false information to remain on my credit report. This was another serious violation of the Fair Credit Reporting Act. Other evidence that supports my findings can easily be obtained from the XXXX which I have in my possession. The vehicle was sold at auction in the month of XX/XX/XXXX, and subsequently to an entirely new owner in the State of Georgia- all before Ally Financial reported the late payment to the Credit Bureaus XXXX Ally Financial has made no attempts to correct their error other than giving me case numbers for my inquiries. I have made several phone calls to Ally Auto. I have emailed Ally Auto. I have sent Ally Auto a certified mail piece informing them of my intent to pursue legal action. Ally Auto has taken almost three months to respond. They have changed dates which do not correspond with the information reported to the credit bureau.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92656
Submitted Via: Web
Date Sent: 2022-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: On XXXX XXXX I went to apply for a commercial loan for my business and they denied me for assumption that the car will be getting used for XXXX or rental purposes. My account I have with them currently isnt being used for XXXX. I offered to show them valid proof that they arent and they declined. I called and spoke with XXXX XXXX at Ally Financial and he explained to me thats the reason for my denial. He also stated that because I have 2 cars thats commonly used on XXXX, which mines arent listed on there, that brings a red flag. My cars are used for employees at my establishment at the salon. This is my second attempt trying to purchase a vehicle in my business name and getting denied because of them assuming Im going to use it for XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30342
Submitted Via: Web
Date Sent: 2022-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have been a customer of Ally Bank for over 10 years. I have used it as my primary financial institution for direct deposits and auto pay of bills. There has never been an incident. On XX/XX/XXXX I was notified via email that Ally Bank had frozen my accounts ( Checking, Savings, and CD ). There was no phone call. Just no access. They also cut my access to any online access. On XX/XX/XXXX, I called the fraud department. The fraud representative XXXX XXXX, I believe ) stated that 2 checks that I had recently deposited into my checking account were written on accounts of deceased individuals. I provided ample explanation that included the following. The first check was a final distribution from the estate of my grandfather, where I was a beneficiary. The check was signed by the executor of the estate. I provided the name and number of the executor so Ally could confirm the legitimacy of the check. I also mentioned to the fraud department that this deposit was from the same account and same executor signatory as a check deposited approximately 6 months earlier for the primary portion of the estate and that check had not resulted in any concerns. The second deposit from my uncle 's checking account. He died on XXXX XXXX, XXXX. I explained to the fraud department that I was a court appointed co-guardian for my uncle 's care and had signatory authority on his checking account with another co-guardian. I further explained that the check was for my uncle 's obituary that was put in the paper on XX/XX/XXXX. I informed the fraud department that I had signatory authority on the account and could provide that as well as all court documents. On this date ( XXXX ), the fraud representative said they would pass along all information I had provided and that the investigator or fraud department would reach out should they need anything further. At this time, Ally Bank could provide no timeline when the issue would be resolved. On XX/XX/XXXX, I called the fraud department as my accounts were still frozen. That fraud representative informed me that the check I tried depositing from my uncle 's account had been denied by his banking institution, XXXX XXXX XXXX ( XXXX ). XXXX had put the account on deposits only since my uncle was deceased. They did not inform me and the other co-guardian of the change in the account status. I spoke to our XXXX relationship manager, XXXX XXXX, who provided a letter stating that I had signatory authority and explained what had happened. This letter was to alleviate any concerns Ally Bank should have had about the deposit and at a minimum allowed me access to the accounts. On XX/XX/XXXX This XXXX letter as well as all court documents giving me co-guardianship and XXXX were provided to Ally Bank via email to the fraud email address. On XX/XX/XXXX my account was still frozen. I called the Ally customer service department who said they could do nothing and they passed me to the fraud department. I spoke to XXXX in the fraud department. She informed me that there was nothing she could do. The matter was in the investigators hands, and they could not provide any timeline for when my accounts would be unfrozen. On XX/XX/XXXX I sent a letter to the head of Ally relationship management, XXXX XXXX, asking for assistance. I could not email her the letter as I did not have access to online banking ( frozen ). I had to overnight the letter to a XXXX XXXX XXXX No response as of XX/XX/XXXX. In addition, I sent the same letter to XXXX XXXX via XXXX hoping to get some response. No response as of XX/XX/XXXX. On XX/XX/XXXX I emailed the fraud department again asking for a resolution. No response. My husband ( also a customer ), sent a secure email since he still had online access to his accounts. They responded that they would pass along information to the fraud department but again, nothing they can do. On XX/XX/XXXX, I emailed the fraud department again. No response. On XX/XX/XXXX, I spoke again to XXXX XXXX at XXXX who confirmed that he had been contacted by Ally 's investigator on XX/XX/XXXX or XX/XX/XXXX and he again explained everything to the Ally investigator. I also spoke to XXXX XXXX, a XXXX manager, who expressed dismay at the length of time it is taking Ally and how banks, such as XXXX, would provide transparency, and at a minimum, provide a timeline. On XX/XX/XXXX, I called Ally 's relationship desk who then ( of course ) sent me to the fraud department. I spoke ( again ) to XXXX who stated that it was still with the investigators and that no timeline could be given. She further stated that under the deposit agreement ( which they will not allow you to negotiate ) states that they can freeze all my accounts for any amount of time. She further stated that they do not rush their investigations and that I had to deal with things. There was absolutely no concern for freezing an individual 's resources used for their livelihood. As of XX/XX/XXXX, my account has been frozen for 18 days. As the sole wage earner of a family of 4 who handles all the family finances, the freezing of our primary accounts has been detrimental to our family. All auto payments and direct deposits were to those accounts. I have had to re-route as many bills to another account I have and work to change all direct deposits so that I have access to the income I receive. The long-term freeze of all 3 accounts not only suspends a large portion of my funds it has resulted in past due bills and late fees. Although I appreciate a bank wanting to make sure that there was no illegal or fraudulent activities, I do not see how any financial institution can freeze all funds and all accounts essentially making it impossible for people to live. I especially do not understand how there can not be a time constraint to resolving investigations. How can it take a week to get an understanding of what they need because there is no transparency. How can any movement only appear to occur when there is an outreach by the person being harmed. Why does it take that outreach to gain any understanding of the situation. Moreover, how can it take another week once the investigator at Ally Bank has talked to XXXX ( XX/XX/XXXX ) for resolution that Ally can still freeze my accounts. And, How can it be that Ally Bank or any financial institution be held to accountability of working with their customers instead of provide an opaque wall so that they have my money but I have no information or known timeline. Why are the laws in the favor of the institution ( who holds the collateral and the legal arguments in their favor ) rather than the consumer. The Federal Reserve is tasked with supervising and regulating financial institution and activities to promote the safety and soundness of institutions and monitoring the impact on the financial system as a whole. They also hire examiners specially trained to examine banks for compliance with laws to ensure consumers are treated fairly and things are resolved in a timely manner. I do not understand how the issue outlined above is fair to me, the individual consumer, or the issue is being resolved in a timely manner. In addition, The Consumer Financial Protection Bureau exists to make sure banks and financial companies treat families fairly. I do not understand how a long-standing customer with no other issues for over a decade warrants such drastic action. How is it warranted to freeze all accounts for over 3 weeks effectively denying access to funds in which my family needs to live. The lack of customer service by Ally Bank is one thing and something that can be addressed by the XXXX XXXX XXXX and possibly the CFPB. However, the lack of transparency into the issues and the blatant disregard of resolving issues timely by the fraud investigation should be, if it isn't already, illegal as it is obviously unethical. I I also do not understand, given the extensive XXXX process and constant monitoring done by banks as well as the fact that I am on no watch lists or have had any questionable activity allows a financial institution to withhold funds for such a length of time. If there is not already a law or regulation, there should also be one on reasonableness. Ally Bank 's actions are not reasonable considering all information ; especially for almost 3 weeks.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 01002
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Back in XXXX of XXXX, I had some work done on my furnace. Through a company named XXXX XXXX XXXX XXXX XXXX XXXX. The work was completed to my satisfaction, and they also offered zero Finance promotional credit which I took advantage of. This promotional credit was through Ally Lending FDIC Cert # XXXX. If I paid the balance off within a year, there wouldnt be any interest add it to my account. I paid off the loan in 10 months on XX/XX/XXXX. Per their instructions, I set up an automatic payment of {$350.00} every month. In XX/XX/XXXX the last payment should have only been {$310.00}, but they took the full amount to {$350.00}. I reached out to their client service department, and they told me I had to wait two weeks to file a complaint for the overpayment. I felt that that was unacceptable and let them know that. I waited until XX/XX/XXXX, and filed a complaint, I was hoping that this would be resolved in a timely manner. It's now over a month and I still have not received a refund for the overpayment that they took an error. Ally lending employee customer service basically gave me the run around couldn't give me a date of when this is going to happen and said that they had nothing they could do at this time. The representative also said it's just {$40.00} why you are making a big deal about it. All along the way, these this company 's employees have been rude and unhelpful. I would like to file a complaint against Ally lending for failing to return the overpayment in a timely manner. Contact information : XXXX XXXX XXXX XXXX XXXX XXXX Unit P XXXX XXXX, XXXX XXXX Ally Landing Account Number XXXX XXXX XXXX XXXX Last 4 digits of my Social Security Number XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90802
Submitted Via: Web
Date Sent: 2022-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Struggling to pay your loan
Subissue:
Consumer Complaint: My recent Credit report is still showing the same Bankruptcy issue which I have already addressed to the bureaus in my previous written complaints. The bankruptcy 's file date was incorrect and outdated. Make sure to provide proof that the filed date which you confirmed was correct. Send to my address a copy of the papers which shows that the bankruptcy was filed indicated in the report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30253
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: ALLY FINANCIAL XXXX XXXX XXXX XXXX XXXX MN XXXX XX/XX/XXXX To Whom It May Concern : While checking my most recent credit report, I noticed a unauthorized and fraudulent credit inquiry made by this company. Inquiry was made on XX/XX/XXXX by ALLY FINANCIAL. I did not authorize anyone employed by this company to make any inquiry and view my credit report. This is a violation of the Fair Credit Reporting Act Section 1681b ( c ). This is a serious breach of my privacy rights. - Please validate this information with this company and provide me with copies of any documentation associated with this account bearing my signature, authorizing an inquiry. In the absence of any such documentation bearing my signature, I formally request that this fraudulent inquiry be immediately deleted from the credit file you maintain under my Social XXXX XXXX XXXX XXXX XXXX number. Please note that you have 30 days to complete this investigation, as per the Fair Credit Reporting Act section 611
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: The following organizations refuse to remove hard inquiries from my credit file that I did not authorize and ran my credit without my permission, causing my credit score to drop. Dispite the aftermath ; I merely asked for each to reverse the inquiry. I contacted each business and even tried working with each Bureau to have them removed. Only one has actually committed to doing the research and complied ( XXXX ) while the others will not send me proof of its actual findings to support keeping these inquiries on my credit file. Ally Financial XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Several attempts made to remove uknown or authorized inquiries on my credit file to these companies listed with no progress.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-02-22
Issue: Took or threatened to take negative or legal action
Subissue: Seized or attempted to seize your property
Consumer Complaint: ALLY received written notice of my intent to rescind the transaction on XXXX occasions. The XXXX recent formal notices to rescind was recieved by ALLY on XX/XX/2021 and XX/XX/2021. Pursuant to 15 USC 1635 ( a ), ALLY is required to disclose clearly and conspicuously my right to rescind in regards to ANY transaction in which a security interest IS retained or acquired in ANY PROPERTY which is used a the principal dwelling ( residential structure or mobile home ) of whom the credit was extended. Upon receipt of my notice, ALLY continued to act illegally against me. ALLY decided to report my account as a charge off, threaten and take action to repossess my dwelling, AND made it clear that they would not release any security interest. 15 USC 1635 ( b ) clearly states the laws that ALLY is suppose to follow and their actions and words to me are a direct violation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77450
Submitted Via: Web
Date Sent: 2022-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A