Date Received: 2022-04-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: My student loan is showing total XXXX. With multiple different tradelines of different amounts that I have no proof or ledger to have correct amounts, for these loans have been over 20 yrs old and different servicers and their accounting.
Company Response:
State: OH
Zip: 44305
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: I have submitted an employment certification form to qualify for public service loan forgiveness multiple times, and Fedloan Servicing refuses to process this form. I submitted it in XXXX, XXXX, and again in XXXX, and they do not update my payment count. I have messaged and emailed them repeatedly, and they do not update my payment count.
Company Response:
State: NY
Zip: 122XX
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: My Eligible Payment count was updated last fall under the PSLF Limited Waiver. However, 10 payments from XXXX are currently listed as " Employment Not Certified '' by FedLoan in my payment history. I was employed full time by a XXXX XXXX during this period. I submitted an Employment Certification Form for this period on XXXX XXXX, XXXX. I emailed FedLoan on XX/XX/XXXX for an update on the status of the form, and received no response. I emailed again on XX/XX/XXXX and received no response. I spoke to a FedLoan loan counselor by phone on XX/XX/XXXX, and spoke to two other loan counselors on two separate calls on XX/XX/XXXX. None of the loan counselors were able to provide me any information about whether or not the form has been processed.
Company Response:
State: WA
Zip: 98110
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: Right out of XXXX XXXX I owed approximately {$150000.00}. I could not afford the full payment which would have been almost {$2000.00} so my loan was immediately put on an Income Drive Repayment plan. Over the next 8 years it kept getting renewed and I was told that at the end of the 20 years my debt would be forgiven. About 2 years ago, I was advised that the best was forgive but not the interest. At that point, the interest had amounted to approximately {$150000.00}. So although I was paying {$700.00} a month, none of it was covering the principle and the interest just keep getting high and higher. I was able to consolidate the Fed Service Loan with XXXX private loan, but now I owe {$300000.00} ( the original loan from 10 years ago, plus the interest ).
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-20
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: It has been 90 days since my submission of my PSLF paperwork, as I qualify under the current PSLF waiver. I submitted my form on XX/XX/XXXX, to FedLoan Servicing via their online portal and was informed it could take 30 to 90 days to process the request. I called them on day 90 to be told they are very busy and processing a lot of forms and I need to be patient. I have already been patient for 90 days. Plus I have been patient for over 10 years back when XXXX incorrectly told me I didn't qualify for the PSLF program. I do not understand why this process, a majority that should be able to be processed with technology, takes so long to process. It seems that these private companies which the government entrusted to process are loans are continuing to hold those of us qualified for public service loan forgiveness hostage. The federal government and these private companies should be able to process these requests well within 90 days. We sent people to the moon in XXXX with technology, no more powerful than a calculator. Explain to me why it takes more than 90 days to confirm I have made XXXX payments?
Company Response:
State: NH
Zip: 032XX
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Dealing with your lender or servicer
Subissue: Received bad information about your loan
Consumer Complaint: From XXXX I submitted paperwork to my student loan servicer, previously XXXX and now Fed Loan Servicing , to have my payments adjusted based on an Income Driven Repayment ( IDR ) plan. I would call and speak to agents who would repetitively state they did not receive the fax with my proof of income or my Public Service Loan Forgiveness ( PSLF ) paperwork. Eventually I would call and agents would state they " received my paperwork '' and I was " approved '' for a payment of {$0.00} based on my household income, the servicer would advise me to call back in a year to recertify. During XXXX, XXXX, and XXXX my loans went delinquent between 90 - 180 days before I was mailed a statement multiple times ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). I then called and was pushed into Administrative Forbearances to clear my " overdue balance '' and then put in a General Forbearance while I again recertified my income. The only paperwork I can find is the letters from Fed Loan in XXXX - XXXX of XXXX. This income driven/PSLF process was confusing and repetitive. I thought it was just me, but now I see the stories that hundreds/thousands of others faced the same predatory practices that have negatively impacted my credit report and now my PSLF/TPSLF payment count. I have attempted to resolve this issue with Fed Loan Servicing as well as a FCRA dispute ; neither option has worked to correct the issues. Under the TPSLF program I was credited every other month in XXXX ( XXXX, XXXX, and XXXX ) while working for a qualifying employer. Then I was credited single months in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX as a qualifying payments. These random dates make no sense and further my confusion about what sloppy and inconsistent servicing was provided in the years prior to the COVID forbearance. In total these practices of " lost paperwork '' and pushed forbearances have cost me 38 qualifying months that I would have been in an approved IDR plan and credited for PSLF payments. I know this was a servicer issue because my other set of loans ( Perkins loans for {$11000.00} with my university ) required certification yearly for five years ( XXXX ) which I completed and were forgiven. My loan delinquencies, forbearances, and credit reporting are isolated to XXXX and Fed Loan servicing issues, not my inability to complete the proper paperwork in a timely and accurate fashion.
Company Response:
State: AZ
Zip: 85295
Submitted Via: Web
Date Sent: 2022-04-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: School was closed and they failed to keep communication about loans and grants after I applied for school finances. I have applied for loan forgiveness a few times, along the applying the the programs through the COVID times. At the time of my attending they said they would being closing before my degree was finished for legal matters. What I need to do to resolve this cause it is still showing up on my credit reports and accounts when I try to enroll with other schools and they fail to communicate with me. Student ID : XXXXXXXX
Company Response:
State: OH
Zip: 455XX
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Dealing with your lender or servicer
Subissue: Trouble with how payments are being handled
Consumer Complaint: I was working for a XXXX for approximately 5 years from XXXX. I thought American Education Services was applying the payments toward the PSLF program. I recently learned that my loan had to be consolidated in order to receive credit towards this program. No one had explained this to me. I just began working in XXXX XXXX and need to " start the clock '' all over again to be approved for loan forgiveness.
Company Response:
State: MI
Zip: 49444
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Struggling to repay your loan
Subissue: Can't get other flexible options for repaying your loan
Consumer Complaint: I am requesting the periods of XX/XX/XXXX through XX/XX/XXXX of the No bill due period be counted on all loans towards my 120 payments as I would have made a payment if they were not in Administrative Forbearance when determining the outcome of my Borrower Defense Application 3 years later. With the additional payments being counted I will reach the 120 payments required for forgiveness. I am willing to pay the loan payments from XX/XX/XXXX through XX/XX/XXXX that were in Administrative Forbearance. Per the article here : XXXX XXXX It states the following : The Department will address forbearance steering by : Conducting a One-Time Account Adjustment to Count Certain Long-Term Forbearances toward IDR and PSLF Forgiveness Borrowers steered or inappropriately placed into long-term forbearances miss out on critical progress toward IDR and PSLF forgiveness ; this can set them back years. The Departments regulations and servicer contracts have safeguards, including a 12-month limit for any single use of forbearance, and a 36-month cumulative limit on discretionary forbearance. A review of past forbearance use shows that long-term use of forbearance was remarkably widespread. More than 13 % of all Direct Loan borrowers between XX/XX/XXXX and XX/XX/XXXX have used forbearance for at least 36 months cumulatively. These changes will be applied automatically to borrowers accounts later this year. To mitigate the harms of inappropriate steering into long-term forbearance, FSA will conduct a one-time account adjustment that will count forbearances of more than 12 months consecutive and more than 36 months cumulative toward forgiveness under IDR and PSLF. Borrowers who were steered into shorter-term forbearances will be able to seek account review by filing a complaint with the FSA Ombudsman at StudentAid.gov/feedback. I am requesting a one-time account adjustment from XX/XX/XXXX through XX/XX/XXXX as my loans were in Administrative Forbearance when determining the outcome of my Borrower Defense Application 3 years later as I am willing to make back payments. Attached is my Borrower Defense Application dated XX/XX/XXXX, emails from the Borrower Defense Department putting my loans in Administrative Forbearance and the when the application was approved XX/XX/XXXX.
Company Response:
State: FL
Zip: 32225
Submitted Via: Web
Date Sent: 2022-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-19
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I spoke with a representative of this company and I was promised that the late payments would be removed from my credit reports if I paid the balance on time and got in good standing. I have paid off the balance and my account has remained in good standing for years but this company never honored their promise to remove the late payments
Company Response:
State: NV
Zip: 89117
Submitted Via: Web
Date Sent: 2022-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A