Date Received: 2023-10-01
Issue: Closing on a mortgage
Subissue: Changes in loan terms during or after closing
Consumer Complaint: XXXX, I stated to you originally that Wells Fargo Bank without my authorization DEDUCTED, {$1300.00} three, ( 3 ) times from my checking account in a three month period. I called W.F. Customer Service who immediately reversed the charges as soon as I discovered the unauthorized deductions on Wells Fargo Bank 's fault. It also looks like in the third month on XX/XX/XXXX Wells Fargo ADDED the {$1300.00} into my checking account. On XX/XX/XXXX Wells Fargo DEDUCTED the {$1300.00} from my Checking Account. I am still uneasy about that this problem was not solved. Again, XXXX I reported to you that " I don't steal from others and stated to you honestly the whole TRUTH! '' XXXX, keep in mind that on ALL THREE unauthorized deductions of {$1300.00} as soon as I discovered them early in the process I immediately called your Customer Service and had them REMOVED/CREDITED all the unauthorized deductions back into my checking account. This took three to four days in all three cases refunding the stolen monies back into my checking account. It looks like Wells Fargo deducted the funds from my Checking Account without my authorization to do so! I expressed to you without reservations that if " I '' did NOT notice the unauthorized deductions I feel that Wells Fargo Bank would have done nothing ; which I feel is stealing from me. Most importantly, this whole matter has been deceptive, I have been treated poorly by Wells Fargo, such as ( your Customer Service Representatives informing me that this problem was MY fault! ) I find this insulting, disingenuous, and MOST IMPORTANTLY, covering-up Wells Fargo 's misdeeds. I have been treated in most cases by Wells Fargo 's Employees disrespectfully, I was called a liar by XXXX XXXX, my Home Equity Line of Credit was ILLEGALLY " CHARGED OFF ; '' which in turn took OVER NINE MONTHS to rectify the problem. Most importantly, it held-up my refinance loan with an interest rate of 5.8 %, with an Experian Credit score that was XXXX at the time in XX/XX/XXXX. NOW I HAD NO OTHER CHOICE BUT TO get a 12 % INTEREST RATE FROM ANOTHER LENDER which brings my monthly payment to {$1200.00} monthly, losing at the least {$450.00}, a monthly INCREASE due to XXXX XXXX 's incompetence! Finally, as I indicated to you prior, ( this is not a threat ) I have an Attorney already hired to proceed in a Civil Court Action. I am more than willing in mediating this problem out of the courts to limit Legal Fees in the long run for Wells Fargo Bank. I will be filling this Civil Case in XXXX XXXX, California Civil Court. Which will require the trial out here in California, XXXX XXXX. NOTE : I will be seeking restitution of my loss in Percentage Rates of 3 % because in XXXX - XX/XX/XXXX I received approval of a HELOG loan of 8 % to have available BEFORE my Divorce Proceedings ended XXXX Due to Wells Fargo illegal Charge off I had to take a loan rate of 11 % from XXXX XXXX due to Wells Fargo taking NINE ( 9 ) months to rectify the problem before getting the loan from XXXX. Again, I was in the middle of a Divorce and desperately needed the monies. I want monetary reimbursement for the LOSS Wells Fargo did and which damaged my credit score ratings for over 12 months due to Wells Fargo Banks lethargic response to the removal of incorrect credit derogatoriness ' from Wells Fargo. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92630
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: on XX/XX/2023 Wells Fargo decided to close my account because i received a wire that was not setup correctly from the person who sent the money to me. I explained that it was not my fault and they should go by the Fed # system related to the wire but they had frozen my account since then and set up a closer date on XX/XX/XXXX and they extended the closure multiple times, ever time i call, they give a new date, it was supposed to close and today XX/XX/. they said, the closure date is XX/XX/XXXX but i know they will extended it at that time again. This is not fair and i really don't understand why they are doing this, i can't use my money at all. I already went through the hassle to change all my payments/direct deposit to the new bank i opened. please help. thank you for your time
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 077XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Struggling to pay mortgage
Subissue: Trying to communicate with the company to fix an issue related to modification, forbe
Consumer Complaint: The bank is aware about the circumstances we are sharing. Instead of helping us, they have used the information we provided for their advantage and decided to foreclose on the loan. We have been living XXXX XXXX every single dayce lack of information we could obtain in the absence of the borrower. They gave tremendous amount of information that intended for their use of power of sale and careless about us as servicer Now they are up to buy back this property so in their possession without us knowing anything. We ask for rescission without approval but only do so when their trustee who also representing XXXX XXXX pursuing an unlawful detainer just to get the possession judgement from clerk It has been second time they continue sending massive random information pretending to offer workout plan but ignore our correspondence and used it as a quick reason to record another Notice of Sale. As of now, we do not receive Notice of Default as to how much is enough for them they tried to collect XXXX XXXX of dollars before the last default which at the time was only XXXX. Unsuccessful negotiate with them, we asked for loan deferment but no one seem to know if it ever exist. Now they even create a barrier for us to obtain mortgage relief to stop us with reinstatement effort.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92225
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Unable to get your credit report or credit score
Subissue: Other problem getting your report or credit score
Consumer Complaint: XX/XX/2023 I applied for unsecured business lines of credit, XX/XX/2023 I received an email from Wells Fargo and Ill put a screenshot and the amount I applied for was {$25000.00} in the email I was told that Ill be notified for my decision within 7 business days and was never contacted to be let known their decision.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: You had already made them give me my money back for the XXXX this time they took XXXX? Overdrafting my account {$500.00} this time. I just wan na point out that if they say, That they didnt have the new card to run the {$35.00} ( that we agreed upon from the very beginning and spoke about after they return those illegal withdrawals, many times, to continue my payment plan. But if they didnt have the new card number, then how did they withdraw a new amount? If they didnt have the new card to continue the payment plan. Id like to stop any payments with this collection company until they figure out how my cards being used on different dates. When you make a payment plan it withdraws each month on the same day. My payments were withdrawn multiple times each month on different days, never the same day! But payment say payments and purchases, say purchases they tried to pass off purchases as payments. Just want to point that out. As well as this has caused me homelessness because this is my debit card. I lost my job also because of trying to handle this unauthorized payment. And now theyve done this again during the time I dont have an any income. I am supposed to travel to XXXX different states for court and it has now hindered my ability to not only go back to North Carolina to renew my registration for my vehicle but I cant get things fixed on my car to get down there because this payment was taken out, I cant pay my car taxes because this payment was taken out and it takes too much time to return the money. Now this is both Wells Fargo allowing this payment when I havent authorized it. But also XXXX XXXX so Wellsfargo should refund the money and ask them whats going on because they are allowing me to be targeted never had a problem before until XXXX XXXX and XXXX XXXX and XXXX XXXX stole my cards and allowed this along with the doj and fbi as a means to keep me homeless and car-less and jobless bc they are all going to prison and I have a enough cops to sue, do you really want me suing your company?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28209
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-28
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: I have had a wells fargo credit cards for years with the same {$300.00} limit. Wells fargo refuses to increase the credit limit even though I have never missed a payment. I have many other credit cards from many different companies all of them have been open less time than the wells fargo card and every single card has a higher limit and has increased the credit limit multiple times. Every single account I have is in good standing. I have never missed a payment on any account. Every other account I have has increased my credit limit except for Wells Fargo. This is not fair from Wells.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: OnXX/XX/XXXX I discovered that fraudulent ATM transactions had been occuring on both my Debit and Credit Cards. I do not ever take cash from an ATM with my credit card and never have in the time I have had the account. The credit and debit cards were physically with me during the times of the transactions that were occuring at multiple stores in my area during my working hours. I immedately reported the fraudulent charges to Wells Fargo that had occured within the same month ofXX/XX/XXXX - within the 60 day alert period. I asked Wells Fargo to help me protect my bank accounts and asked if I should have new accounts opened. They told me that wouldn't be necessary and issued me a new debit card and credit card. Wells Fargo has now declined reimbursement for XXXX of fraudlent charges as well as another XXXX in cash advance fees stating that "cash was tendered from the ATM". I know cash was tendered from the ATM, but the transactions were not initiated by me and the bank did no due diligence to prove the fraud - only that cash was tendered. Someone has found a way to clone my bank cards and Wells Fargo is doing nothing to help protect me and holding me liable for a crime against me in violation of the Fair Credit Billing Act. I am distraught now because as of XX/XX/XXXX, the fraud has begun happening again. As of today, XX/XX/XXXX has been taken from my bank accounts illegally. Please help - I cannot afford basic needs for myself and child and I am afraid that my bank accounts will continue to be stolen from. Date Transaction Amount Claim Number Status XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11233
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Several years ago, we arranged a settlement with Wells Fargo for a repossession of our vehicle that was handled inappropriately & negatively impacted our lives. Upon negotiation, it was determined that a set amount would be sent to us & that all of this would be removed from all reporting agencies where our credit is concerned. We have waited several years for this removal from our credit report to occur and it did not. It has negatively impacted our families since that time & impaired our ability to get credit in many cases. I have had to finally go in & fight this on our credit report through disputing this incident. We are deeply disappointed that after a traumatic experience of losing our vehicle through inappropriate means and negotiating a settlement, that this issue with our credit would greatly impair our ability to provide for our families. It is definitely not what we were told would occur. The vehicle was financed in XXXX XXXX & XXXX XXXX, XXXX names. The vehicle was repossessed in 2016. It was a red XXXX XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 376XX
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX XX/XX/2013 received a call from a person who identified himself as a representative from Wells Fargo Bank Fraud Department. He then explained to me that my bank account had beed hacked and the only way to find these individuals that I will need to go to my local Wells Fargo Bank and request a wire transfer to 2 separate accounts, one for XXXX and the other for XXXX, and I did as instructed. The next money I was heading to the XXXX to see my wife and while on the plane I realized that I had made a big mistake. Because of a time difference of XXXX hours, I tried several times to contact my bank and after 3 days I finally got through and I explained to the bank manager that I was scammed. He then told me that he will initiate a " Will Call '' to contact the two banks XXXX XXXX XXXX and XXXX XXXX Bank to cancel but after several attempts the money had already been collected. I even tried contacting the two banks myself but they couldn't release information to me. I've reported this incident to my local police agency and FBI but to this day I'm at a loss... Request your assistance. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 392XX
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Dealing with your lender or servicer
Subissue: Don't agree with the fees charged
Consumer Complaint: I have been getting threatening calls about a lawsuit for an amount I allegedly owe and have repeatedly asked for information to be mailed to me as I refuse to make any payments over the phone. The " legal representative '' from " XXXX XXXX XXXX '' on behalf of their client Wells Fargo has been nothing but rude to me and threatened that I would have my house taken from me in court over this! They have never sent me any bills in the mail to prove that I owe this alleged debt from over XXXX years ago. I currently pay my XXXX student loans through the Department of Education so I have no idea what money they are trying to collect from me. The representatives refuse to tell me what this is for and tell me I am being sued. I have never received any paperwork in the mail from Wells Fargo or this " XXXX XXXX XXXX ''. They are telling me I am being sued and that I will be served some documents that I have to sign. I refuse to sign anything that I don't know about it.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92129
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A