Date Received: 2023-10-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposited a check for $ XXXX XX/XX/23 that cleared and showed cleared in my Wells Fargo checking account. Then without notice of any kind Wells Fargo pulled it all out of my account leaving me with no money and no solution. I called the customer service number and tried speaking with management but got no help. I spoke with XXXX XXXX and he had no explanation or help whatsoever. Now, I have bills coming out of my account with no money. They said it will be 10 days waiting for my money! Please help me and my family. Thank you.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 805XX
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Struggling to pay mortgage
Subissue: Foreclosure
Consumer Complaint: I would like to speak with someone regarding the Well Fargo XXXX XXXX XXXX XXXX XXXX and arrangements to be compensated XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94541
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: Did my XXXX taxes at wells Fargo Bank at XXXX XXXX XXXX in XXXX XXXX, co XXXX sponcered by XXXX 's I was supposed to recive back my ( XXXX ) stimules checks which i havent recived as of this date XXXX XXXX ( XXXX ) check for {$1400.00} and another ( XXXX ) check for {$600.00} they both were placed in someone elses account ive worked with internel revnue services ive put traces on them ive gone through a irs advict to recover lost funds and noone can help me ive got day dates and times who i spoke to said the bank had so meny days to retreve said moneys from irs and still nothing while keep telling me going to take another 90 days so now im reaching out to your comp to see if you could help me someones has my moneys and cant get anything do about it ive gone through wells fargo bank went th ett ough irs the irs advict etc all this was started on XXXX and the account no ive got as well please help direct me and help get this resolved i e got a hardship over this whole thing i became homless living off grid please help thank you XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 811XX
Submitted Via: Web
Date Sent: 2023-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was called on my cell phone on XX/XX/XXXXXXXX at XXXX, the number showing up as XXXX XXXX XXXX, which is the number for the XXXX XXXX XXXX Sheriff 's office, and informed that I had failed to turn up as an expert witness at a federal trial that day after being summoned by XXXX XXXX of CA on XX/XX/XXXX ( I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX, who often deals with court summons so was immediately alarmed. I am also XXXX XXXX XXXX and the mother of a XXXX, so was very concerned my career and lively hood were in jeopardy ). The caller said that I had signed off on the summons and that I had been delivered 100-200 confidential documents at XXXX at my home address. They informed me there were two charges against me, Failure to appear FTA-CV-7644 and Contempt of Court COC CV-9679 . They informed me there was a suppression order, or gag order, on the trial so I was not allowed to speak to anyone about this matter, not my husband, not my employer. They informed me to stay on the phone with them throughout the entire process as they were tracking me and that they would be able to tell if I was trying to call to call or speak to anyone else. They told me the duration of the phone call was being recorded and that they judge would be listening to the recording at a later date. At this point I was directed to leave my office and was given direction to write an email to my employer that I needed to leave due to a family emergency, I went to my car, scared, to continue the conversation. In the car, they said I would be arrested if I was non-compliant. They informed me I could show up to the Sheriff 's office ( XXXX XXXX XXXX ) and be booked and processed, or I could pay the bond in the amount of {$8000.00} either through a third party bond agency or online. They told me they would be able to tell if I had the {$8000.00} in my bank account but then told them if I didn't. They said I would be in legal trouble later if that was the case. They informed me that once they received confirmation of my payment I would be able to go to the Sheriff 's office and undergo a signature verification to prove that I did not sign the summons to appear and that the payment could be refunded. They told me that they believed me when I said I didn't sign the summons and said they just wanted to help me set all of this straight and they were sure that I would be refunded after I showed my signature. Based on their directions I sent {$3500.00} over XXXX to XXXX and they wanted me to send {$4500.00} over XXXX XXXX to XXXX XXXX XXXX. I was unable to do this in my car due to lack of wifi, so I drove home, to an empty house to get on wifi to complete the payment. When it did not work again, they were calm on the phone with me as I told them it wasn't working and I was then provided the phone number of XXXX XXXX XXXX to use. The payment went through, so at this point I had paid {$8000.00}. Two of the men I spoke to pretended to be XXXX XXXX XXXX and XXXX XXXX XXXX of XXXX XXXX Sheriff 's office ; on our call I googled their names and saw those named officers were members of the office. After I paid the {$8000.00}, a second part of the scam/fraud began which involved me sending {$9000.00} more to them, but this time via XXXX and dropping it off in a XXXX envelope at the XXXX Sheriff 's office address in XXXX XXXX , CA, more than an hour from my house. However, at this point, though I was alone and scared at home, I realized I was being victimized. When I refused to comply they informed me I was going to be arrested imminently and taken to jail. There were a lot of fear tactics used throughout this 2-3 hour ordeal, and I was so fearful by the end of it that when I called the police to report what happened I asked the officer to stay on the phone with me while by coincidence a XXXX delivery person approached my home- I was worried it was the men who targeted me showing up at my home. They knew information about my address and my profession, which made their scheme convincing, as I typically deal with court orders and subpoenas in my professional role as a XXXX XXXX XXXX Since the incident I have done the following : 1 ) Raised two claims with Wells Fargo a ) Claim # XXXX for the {$4500.00} paid via XXXX b ) Claim # XXXX for the {$3500.00} paid via XXXX 2 ) Spoken to XXXX XXXX XXXX Deputy District Attorney, XXXX XXXX 3 ) Raised an FTC Claim # XXXX 4 ) Completed an FBI report 5 ) Completed a police report with XXXX XXXX XXXX Police ( spoke with XXXX XXXX, badge # XXXX, case # XXXX ) Wells Fargo have declined both claims. A shortened version of the FBI report is attached along with claim correspondence with Wells Fargo.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93103
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Problem with a company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: Despite multiple written requests, the unverified account listed below continues to report on my file. The late payments are inaccurate, the payments were made on time. Please update the late payment markings to show the correct payment history. Update the account below : WELLS FARGO DEALER SVC XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91101
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-04
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: {$2100.00} was charged to my Wells Fargo Checking account for XXXX tickets. I did not authorize nor did I allow anyone to use my account or card. Wells Fargo denied these charges on XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I informed Wells Fargo bank that in late XX/XX/2023, My debit cards was left at the XXXX XXXX while I was flying out of the state to XXXX, Florida. I was out of town for a week with my book bag being left at the airport. My bag included my social security card, my pin card, computer, and phone. I believed originally that my bag was left at the airport, but when I returned a week later to the lost and found, I found numerous charges on my personal and business debit cards. I contacted Wells Fargo multiple times to dispute the issue and open claims. I contacted Wells Fargo, but Wells Fargo has continued to decline my claims without any evidence or further resolution of my dispute even though these charges were done fraudulently. While my personal card and business cards were both stolen and used at the same time in the same manner, Wells Fargo approved and properly addressed my personal debit card claim, but refused my business claim. Again, all these transactions on the personal and business claim occurred at the same time. They had duplicate transactions on both accounts, and were done the same day at the same locations. This makes no sense whatsoever that one claim would be approved and the other denied. Business Name : XXXX XXXX Wells Fargo XXXX XXXX # XXXX Business Checking account Number : XXXX Personal Name : XXXX XXXX Personal - Claim Personal Checking account Number : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-30
Issue: Trouble during payment process
Subissue: Escrow, taxes, or insurance
Consumer Complaint: We switched our Home Mortgage Insurance provider from Homeowners of XXXX to XXXX back in XXXX. The Homeowners of XXXX issued us a check for {$3500.00} which I cashed and on XX/XX/23 put via local Wells Fargo branch to our escrow account as additional escrow ( we have a receipt ). Then I checked and could find the above amount on my account, so I wrote a letter to Wells Fargo Home Mortgage with my concern. In their response they confirmed that the additional escrow amount was received in XXXX, went to unapplied funds first but on XX/XX/XXXX was credited to our escrow account. However, in XXXX we received the XXXX Account XXXX dated XX/XX/23 with notification our escrow account has a shortage of pretty much the same amount, and we need to pay it as additional escrow ( again?! ) or they will split it over or monthly mortgage payments. I called their Customer Service immediately to talk to their loan officers, but they were unable to clarify anything just saying like " we can not understand what happened to the amount we received ''. We suspect our fund mismanagement if not fraud and it is very hard to deal with Wells Fargo nowadays- they put all services on the phone, it is hard to get a paper trail, every time new person responds ( same with letters ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77498
Submitted Via: Web
Date Sent: 2023-09-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX XXXX contacted me with a litigation for a Wells Fargo Bank account that they claim I had and was charged off. I have never had a Wells Fargo Bank account ( 20 years ago I did in 2000 but nothing past that and the account was closed ) They are claiming I owe {$900.00} and claiming if I dont pay I wont be able to submit checks or use my debit card. I asked them to send me a letter stating what I owed and who this was through. They sent me a letter dating XXXX I received the letter with all my information, I have not called Wells Fargo to confirm. When I searched online it said this XXXX XXXX XXXX is a scam.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NE
Zip: 681XX
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I lost my home back in XXXX to the mortgage fiasco of Wells Fargo. Wells Fargo claimed that they allocated my payments incorrectly. My home was foreclosed. I was evicted from my home for not making my mortgage payments, which I did every month. Not sure if I could be part of the cases against Wells Fargo. I do know the foreclosure was not legal and i am entitled to compensation.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89129
Submitted Via: Web
Date Sent: 2023-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A