Date Received: 2023-12-01
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I was the court appointed legal guardian and POA for my husband until his death XX/XX/. Either my brother, our XXXX or the funeral home notified the bank, When I was able to, I contacted the bank to ask the account balance and to close the account. ( checking ) They informed me that there was a negative balance and on XXXX XXXX I transferred {$730.00}. On XXXX XXXX I transferred {$260.00} and on XXXX I transferred {$740.00} to resolve the account and close it. It still has NOT been closed despite my instructions that any future bills for my husband be paid through my account or forwarded to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: On XX/XX/2023 A fraudulent criminal made several transactions one for {$2000.00} one for {$1900.00} and one for {$1900.00}. They also raised my daily limit to {$7000.00} without my permission. Wells Fargo texted a confirmation to me of which I denied stating it was fraudulent. I then spoke to a Wells Fargo representative, requesting that all transactions be denied. This was not done. The transactions were approved, and Wells Fargo has continued to deny my request for reimbursement of the funds. I have screenshots of text messages, denying these transactions. At the same time I also had fraudulent activity for several smaller charges totaling XXXX along with alerts from Wells Fargo and XXXX that my identity had been compromised. Wells Fargo has continued To deny my request for reimbursement and has failed to address any of my transaction disputes.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76401
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I am writing to dispute a charge of {$85.00} ; I ordered XXXX items of cloth In XXXX XXXX on XX/XX/2023, I received storage bags instead of my items that I ordered on XX/XX/2023 at XXXX. On XX/XX/2023 at XXXX, I requested a refund, providing the photos of the shipping label and pictures of each item they sent me instead of the XXXX items I ordered. Later on it was denied. I tried again on XX/XX/2023 at XXXX, it was denied as well. On XX/XX/XXXX at XXXX afternoon, I called XXXX XXXX XXXX to report that problem. On XX/XX/2023 I received a provisional credit Claim-Ref # XXXX for that amount {$85.00} On XX/XX/2023 I received a letter informing me that they closed the case because they did not received the information from me that they requested. I never received any letter requesting any information. On XX/XX/2023 XXXX Bank deducted the provisional credit Ref # XXXX On Wednesday, XX/XX/XXXX at XXXXXXXX XXXX I called XXXXXXXX XXXX to Dispute Dept. to re-open the case and a supervisor said I need to send all the proof by email at XXXX ; I sent the email twice on Friday XX/XX/2023 at XXXX and XXXX XXXX On Friday XX/XX/XXXX at XXXX I called again to XXXX XXXX XXXX XXXXXXXX XXXX. to let them know I sent the email with details and pictures attached the representative told me they need XXXX hours to review my case and they will contact me on Tuesday XXXX XXXX they never contacted me. Today Friday XX/XX/XXXX. at XXXXXXXX XXXX I called XXXX XXXX Claim again because I had not received any call or email from them about my claim. XXXX XXXX and XXXX XXXX XXXX are not solving this case properly as both companies should. . I will return the wrong items, 'the storage bags ' as soon as I receive the label and I want my money back. Sincerely,
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91406
Submitted Via: Web
Date Sent: 2023-12-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: There was a previously scheduled payment for the same day I was attempting to make a payment to pay the balance in full. Wells Fargo would not allow more than one payment. There is no information in their card agreement on application terms and service that limits the payment per day or per month. I feel this is an unfair deceptive and abusive act and practice in an effort to ensure they can collect unearned interest on unsuspecting consumers. I spoke with XXXX XXXX in the Credit Card Customer area and was unable to assist me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 462XX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I learnt today that Wells Fargo gave me a mortgage forbearance during COVID that I did not request
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Getting a loan or lease
Subissue: Loan opened without my consent or knowledge
Consumer Complaint: The dealership violated several rights from the consumer law. They heisted my information and put me in a contract with a third party. They failed to provide written notice of the right to rescind and they also failed to provide insurance. Last but least, They charged me for a down payment with a finance charge.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33064
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello, I used to have a Wells Fargo account and was recently informed of a settlement that they gave out for clients who experienced overdraft fees. How can I have access to this money? Best, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94601
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I went to a drive through at my local Wells Fargo on XX/XX/. There wasn't a big line. I was there to deposit a check. I was greeted quickly and put the signed check and deposit slip into the tube. It was on its way quickly. The banker said she'd be with me shortly. A couple cars went through and were helped while I watched. After 5 minutes I asked if this would take much longer? She said not much longer. After 10 minutes I asked if there was a problem. She said the check was a higher amount and that it takes longer. I said I'm just depositing the check and not asking for any cash back. I said what is the problem. ( This will be my first of two complaints ). She said that the account that the check is from was not registering or something and then proceeded to inform me that the persons account has not had any transactions in a year or so. I said are you going to deposit my check and she said she wouldn't. I then asked her for my check back so I can go my other, non wells fargo, bank to deposit it. Which I did without any questions, delays, issues, or problems in two minutes. That information she shared with me is none of my business and should not be shared with me. Someone else 's account information is private and not public information. After she said that she wouldn't deposit my check I mentioned she should full out a suspicious activity report and thanked her for wasting 15 minutes of my time. The complaints are : 1 - Wells Fargo treated me like a suspicious criminal trying to cash a forged check. Not a simple deposit. 2 - The Wells Fargo banker shared non public information with me about their banking account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was trying to sell something and I got an email from the person that looked like it was from XXXX then the person proceeded to scam me. The person took {$500.00} dollars and even though I called the bank not long after it happened the bank refused to refund me the money because " I authorized the payment '' when I literally got robbed {$500.00} dollars, they said it wasn't an error when I lost {$500.00} dollars. I am making this because I would like to know if there is any chance I could finally get a refund. I called the bank many times and even asked for a chargeback and asked to dispute the charge and the bank denied what I asked for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07644
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-01
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have 13 accounts with Wells Fargo internal emailed me on XX/XX/ that they were closing my accounts. If they have that right then that's fine but I want my funds, credits and or money released to me immediately. and I want all the interest that has incurred since I was not able to pay bills or purchases any goods or services. to which I have incurred late fees to which I will need to be compensated for. I was also explained by a branch manager that there was a returned wire of {$570000.00} that was being returned to my account. and I still have not received any documents to show well Fargo has registered in receiving it because my accounts are closed ( account ending in XXXX ). XXXX XXXX was the returning bank for the wire.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89002
Submitted Via: Web
Date Sent: 2023-12-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A