Date Received: 2023-04-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was offered a home equity line of credit from USAA ( account XXXX XXXX ) on XX/XX/XXXX for {$120000.00} and on XX/XX/XXXX USAA has record in the loan history that I received a detail advance of {$120000.00}, however I have no record of where this detail advance went to or any recollection of where these funds are. I received a detail advance of {$2000.00}, on XX/XX/XXXX of which I paid back on XX/XX/XXXX. I later received a balance advance of {$200.00} dollars on XX/XX/XXXX. Around XXXX, USAA informed me that because of the housing market, my Home Equity Account had a hold on it and I could no longer borrow any money of of it. Since then I have made mostly interest only payments. There is a maturity date of XX/XX/XXXX on this account and there is still a hold on the account. Upon enquiring about the balance due, USAA recommended that I go back and look at my USAA checking account and see if the funds were deposited in that account. When I requested information on the USAA checking account in XX/XX/XXXX, USAA said that they could only go back 7 years. I have requested a review of the account with USAA via case XXXX XXXXXXXX but have not received any information as of this date. This amount of credit ( {$120000.00} ) has never been deposited in any of my checking accounts and I have never spent this amount of money from this home equity line of credit. I need to understand from USAA why I have a balance due of {$110000.00} dollars, and what will occur on the maturity date. The home that I received the home equity line of credit on now has a value of {$700000.00} dollars. The mortgage on this account is with XXXX XXXX XXXXXXXX ( account XXXX XXXXXXXX ). I have been a dedicated USAA member for 38 years, and I should receive an explanation of why I have this debt. Again, I have never used this amount of money from this line of credit. My USAA member number is XXXX. I understand that USAA is no longer in the home equity line of credit business. I appreciate your help with resolving this issue with me and USAA Federal Savings Bank. Sincerely XXXX XXXX XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 220XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I initiated a transfer of {$1000.00} from XXXX to my checking account on XX/XX/2023. I never received it. After several unsuccessful attempts to resolve with XXXX customer service, I initiated a CFPB complaint. CFPB closed the dispute upon receipt of the attached letter from XXXX XXXX. I then filed a dispute with my bank, using the trace number provided by XXXX. Usaa responded that they traced the money to a different usaa account (!! ) and suggested that I follow up with XXXX. Neither my bank nor XXXX is able to explain how to recover this substantial amount of money.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 94117
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: son-in-law passed on XX/XX/XXXX, XXXX used usaa credit card to pay funeral expenses. called usaa for info on amount outstanding. my wife informed me we had not received a statement for several months. usaa advised us that this could not possibly happen. usaa told us we should pay them an amount of money to square accounts with usaa. no statement of account was provided to me. at the same time we got a letter from their collections dept and said we were late in making a monthly payment. this was placed in our credit file. i received a letter from usaa on XX/XX/2022. usaa stated that several statements were held in error. a check was issued to me in the amt of {$350.00} for lost use of funds. once again they provided no statements to determine if their math was accurate. i understand by law they have to provide me with a statement so i can check if all charges are mine. they held my account in limbo approx. five years. can you do anything to remedy this situation? thank you
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 291XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: USAA has returned transactions unpaid when the balance of the account met the need to pay the items presented. They returned XXXX XXXX XXXX payment and a {$200.00} check when I have documented proof my account had the funds to pay the items. The representative at USAA also noted they too saw the funds were available and could not understand why the payments were returned. I attempted to resolve several times with no real answer other than the inaccurate depository agreement they submitted as proof which doesn't show deposits I made to cover said drafts. They appear to be running two different balance sheets, one for the customer and one internal which is not made available to the customer until they force an NSF. Unfortunately, this inaccurate proof still doesn't match a customer 's available balance on their mobile app or online account information. They appear to be reordering transactions to force a returned transaction. I'm not sure why they would do this because they have suspended charging the fees but are still causing harm to their member 's credit reports and time loss and reputations harmed. Based on my research this banking practice is commonplace however I have never seen a bank return an item when monies are available in the account. This is insane.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 37042
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I continue to have issues with my primary checking account at USAA. I deposit and withdraw/ pay bills via this account. USAA does not have many brick and mortar facilities at all and NONE in XXXX/ XXXX XXXX. They have chosen to save money by utilizing the mobile deposit feature. They allow you to access funds immediately if you have built up a certain credibility with their firm. I have. I have been a member for 12 years. I deposit and withdraw a great deal of funds and on a frequent basis. I own a small business which utilizes credit cards in my name. I pay them off on a monthly basis, but I get reimbursed by my firm. I deposit a check and then pay them off frequently. A few months back, USAA mysteriously removed my access to my account. I was livid. I couldn't see or do anything with my funds. They didn't give me a reason after talking to a couple of people. I told them that I frequently deposit $ XXXX ( which is their limit ) checks from my company. This might have raised a red flag. They never confirmed anything, but after 3 days I was able to access my account. Now, last Friday, XX/XX/XXXX and two Fridays prior on XX/XX/XXXX, I deposited $ XXXX each. Both times a large portion of my funds were restricted for a week. I called in furious because this has not happened to me before. They stated that it was because of insufficient funds. Well, I received that notice 4 months prior ( and after depositing many other large checks in the interim ). The only reason I got that notice was because I deposited a check and then paid a bill and the timing on USAA 's part caused the NSF. Crazy! I can not believe the US still takes several days to settle funds. That is archaic. Anyways, the first time i called in the rep was able to get my funds released. Today, I got the run around. First, they said it was impossible. I told them that the prior rep was able to do this. I was not happy. They finally conceded that the rep shouldn't have done that and they continued to refuse my funds. I worked with XXXX and a lady that has a name that starts with a 'Z '. This seems to be arbitrary and discriminatory. As a minority who has done well for himself, but had to go through a lot of discrimination, this reeks of 'we like him/her and don't like him/her '. This is redlining at its worst.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: TX
Zip: 75248
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-21
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XXXX XXXX XXXXXXXX XXXX XXXXXXXX, FL, USAXXXX usaa checking XXXX XXXX XXXX XXXX XXXX, TX, USAXXXX RE : Disputed Account - Notice to Furnisher XXXX Dear Sir or Madam : I previously notified you that I am a victim of identity theft, and requested that you do the following : I still have not received written confirmation of these actions. As I stated before : I am a victim of identity theft. I recently learned that my personal information was used to open an account at your company. I did not open or authorize this account, and I request that it be closed immediately. Pleasesend me written confirmation that I am not responsible for charges on this account, and take appropriate steps to remove information about this account from my credit files. I have enclosed a copy of my FTCIdentity Theft Report. Because the information you are reporting is the result of identity theft, and inaccurate, I request that you stop reporting this information to the CRAs, as directed by section 623 ( a ) ( 1 ) ( B ) of the Fair Credit Reporting Act, 15 U.S.C. 1681s-2 ( a ) ( 1 ) ( B ). I ask that you take these steps as soon as possible. I also have enclosed a copy of the FTC'sNotice to Furnishers, which explains your responsibilities when reporting information to CRAs. Please stop reporting this fraudulent information, investigate this matter, and delete any disputed items as soon as possible. Pleasesend me a letter explaining your findings and actions. I am a victim of identity theft, and I am writing to dispute the following fraudulent charges on my account : Sincerely, XXXX XXXX Enclosures : XX/XX/2023 Close the unauthorized account Removeany charges on the unauthorized account, and Takesteps to remove information about this account from my credit files. FTCIdentity Theft Report Proof of identity Notice to Furnishersof Information
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 321XX
Submitted Via: Web
Date Sent: 2023-04-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I have been trying to stop payments from XXXX XXXX. It is located at XXXX XXXX XXXX, XXXX, SC. I have been up their and tried calling them. The Manager has to be there. In order to cancel any contract entered. It is not my responsibility to make sure that the manager is there. Every time I have called them or have been there. The manager is not there. It should not be this hard to cancel a membership. So, I had to contact my bank. I put a stop payment on it. I need to get the contract canceled still. I would appreciate any help with this matter. I, thank you for your time and understanding. XXXX XXXX
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29073
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XXXX XX/XX/XXXX an electronic letter was sent from USAA through my online banking for an account that was in the negative - {$4.00} ( Ending in XXXX ). In the electronic letter the bank mentioned the account was ultimately closed in XX/XX/XXXX due to the account being in the negative. However, I was not aware of the status of my account until XX/XX/XXXX when I tried to log into my account and viewed the letter. In XX/XX/XXXX, I tried to open an account with another bank and I was denied due to critical information that was being flagged on my consumer reports. I am unable to open any other accounts with banks that I have applied to, which tells me there must be some critical information on there that will not allow me to do banking with any other banks. USAA is the only bank that I have ever worked with and had a great relationship with until my account closed. The only incident that I can think of that could be tied to this was back in XX/XX/XXXX a company by the name of XXXX XXXX XXXX XXXXXXXX XXXX XXXX sent a check to me under their financial services check system however, USAA updated that check as invalid. I then contacted that company and expressed my concern, and I was told that some of the information was incorrect on the check and that another check would be sent out, which they did send back out and I tried to cash that check but once again the bank updated it as invalid. After that incident I chose to no longer communicate with this company due to this company invalid check activity on their part. The account was put in the negative because of this company 's actions, which was out of my control. XXXX XXXX XXXX XXXXXXXX XXXX bears responsibility for this. I am requesting for USAA to remove any negative flags on my account if there is any in regard to this account as I was not notified previously if the account was being closed for any other reason, otherwise I would have disputed it and provided any information requested. I am also requesting for XXXX XXXX XXXX to also remove any negative flags on my account in regard to this account and also send a copy of my report. This is causing an extreme hardship since I can not have any direct deposits/paychecks at this time.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 78130
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I made several calls to see why none of my payments was applied to my account and they failed to send them to me even in my email. The payments that I paid from my bank account over the phone were never applied and my account never changed. Even when I was in and out of the hospital they were calling me about payments even when I paid over the amount on a monthly basis. When I saw things on my statements that did not since to me and tried to reach out to them, they had no explanation at all. Then they sent me this letter and a new credit card saying that my account had been compromised and I have the letter to prove it. This has been a terrible experience with this first-ever credit card I will send you all the documents that I have submitted to them several times and they won't fix it and make it right and it's affecting my credit score big time and I'm tired of fighting with them on this matter.
Company Response:
State: FL
Zip: 33321
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-20
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: USAA federal savings bank - account # XXXX is in complete and clear violation of my rights as a consumer and The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes. I already informed them by dispute via certified mail sent on XXXX XXXX XXXX that the charged off account they are reporting is completely inaccurate and needs to be removed from my consumer reports immediately. I showed them that their responsibilities as a furnisher of information shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. ( 15 U.S. Code 1681s2 ( a ) ( 1 ) ( a ) And this Charged off account is inaccurate because according to the IRS publication 2022 " The lender must file Form 1099-C and send you a copy if the amount of debt canceled is {$600.00} or more and the lender is a financial institution, credit union XXXX federal government agency, or other applicable entity as discussed earlier in chapter 1. '' So how can this Charged off debt account be reporting on my credit reports as charged off When the IRS considers charged off/ canceled debt as INCOME which why you must file a 1099c. '' Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return unless one of the exceptions or exclusions described later applies. '' " If you receive a Form 1099-C, that means an applicable entity has reported an identifiable event to the IRS regarding a debt you owe. Unless you meet one of the exceptions or exclusions discussed later, this canceled debt is ordinary income and must be reported on the appropriate form discussed above. An applicable entity includes : 1 ) A financial institution, 2 ) A credit union, etc. '' These statements are taken directly from the IRS publication 2022, showing you that you are in fact reporting this account inaccurately on my consumer reports as a charge off debt, when really this is income and you were supposed to send me a 1099C so that this could be filed on a tax return. I even showed them there are violating my rights to opt out of them reporting this account to the credit reporting agencies pursuant to 15 U.S. Code 6802 ( B ). Which states that I must receive 3 disclosures when doing a credit transaction like a auto loan which 1 of the disclosures allows me to opt out of the reporting of this account to the credit reporting agencies and how exactly I excersise this right to that non disclosure option.I NEVER RECEIVED nor did I SIGN any disclosures for opting out of the reporting of my non public information to a nonaffiliated third party. This is a clear violation of 15 U.S. Code 6802 ( B ) and I am requesting all of my disclosures pursuant to 15 USC 6802 B that you should have conspicuously disclose to me before reporting of my nonpublic personal information to nonaffiliated third parties ( XXXX, XXXX, XXXX ), I am exercising my right to opt out of having my information reported pursuant to 15 USC 6802 B. I'm demanding you to Cease and Desist the reporting of incorrect/inaccurate information immediately and to send me my 1099c so that this income can be filed on my tax return. In conclusion I have shown you and you have been put on notice that you are reporting inaccurate information and obstructing my right to privacy. The information is, in fact, inaccurate.The continued reporting of this inaccurate information is a clear violation of the Law 15 USC 1681 s-2 of your responsibilities as a furnisher of information. You have caused me and my family severe harm due to your negligence and inaccurate reporting. This Is a final opportunity to Cure and DELETE This Erroneous, Inaccurate account from my Consumer reports. I will not hesitate to file litigation for monetary damages for your continuing and willful noncompliance as well as you complete disregard for my consumer rights which you have multiple upon multiple of violations of. I have attached the dispute as well as the image of when they received my dispute via certified mail and it doesnt look like they have planned on responding to my dispute that was received on the XXXX of XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: 30096
Submitted Via: Web
Date Sent: 2023-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A