Date Received: 2019-03-07
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX myself ( and I'm sure other members ) received an email from USAA stating " You are among a group of members who will receive a restitution payment due to one or more requests you made to dispute a payment between XX/XX/XXXX and XX/XX/XXXX. At the time you made your request, there is a chance your request was not handled properly. This information is for your awareness only and you do not need to take any action. About your restitution payment You will receive a restitution payment of {$180.00}. Affected members with an active USAA Bank checking or savings account will receive a direct deposit into their account. Members who no longer have an active account will receive a check. This payment is being provided in accordance with the terms of the consent order issued by the Consumer Financial Protection Bureau on XX/XX/XXXX. The amount of the payment was determined in coordination with the CFPB. Timing for your payment We will be working with the CFPB on the restitution process in the coming months and while we can not provide an exact date for providing restitution payments, please know we are making every effort to get this payment to you as soon as possible. '' This is going on the XXXX month and I still haven't received payment. I've spoken with managers and someone in the CEO 's office about this ( and related to another open CFPB complaint ) and was stated they were trying for XX/XX/XXXX. The delay I'm sure is due to the XXXX dollar fine they had to pay recently on another case, but nonetheless it shouldn't take 3 months to pay what you guys ordered them to. Please advise.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 92124
Submitted Via: Web
Date Sent: 2019-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: TO USAA FEDERAL SAVINGS BANK BOARD OF DIRECTORS. REGARDING NOTE FOR XXXX ON XX/XX/XXXX AND CURRENT NOTE XXXX ON XX/XX/XXXX. PRODUCE THE NOTES. Greetings, Well, after 7 mouths the facts have not been answered on this matter. I have sent USAA FEDERAL SAVINGS BANK documents of all facts on this issue. The fact that you have not rebutted the proof of claim point by point. I will now inform you I'm of the age of Majority, of sound mind and competent to testify. The fact of the matter is I signed 4 promissory notes for value and USAA FEDERAL SAVINGS BANK has accepted the notes as Legal Tender. All Promissory notes are a tender of payment of a obligation to pay an instrument is made to a person entitled to enforce the instrument, the effect of tender is governed by principles of law applicable to tender of payment under a simple contract. The promissory notes under Title 7 CODE OF FEDERAL REGULATIONS 1951.15- Return of paid-in-full or satisfied notes to borrower. The notes will be returned to the borrower after the payment in full or execute an appropriate affidavit regarding the lost notes. I have requested a affidavit of truth, requesting that you produce my wet ink note and the satisfied note, which has been dis-honored. Code of federal regulations 1901.503 Definitions. ( 1 ) - ( 19 ) insurance of notes and 1901.508 Servicing of insured notes outstanding with investors. The holder will endorse the insured note as follows : " Pay to the order of the United States of America. Without recourse ''. As the facts I have stated in our contract # XXXX Conditional Acceptance for the Value/Agreement/ Counter Offer to Acceptance of Offer. The Obligation 's of public debt of the United States of America is discharged though the banks. USAA FEDERAL SAVINGS BANK has refused to answer my questions with detailed specific answers, we will presume that there is a concealment of material of facts and that the promissory note has been altered and stolen and that I provided the money that USAA FEDERAL SAVINGS BANK claims have lent to me. If you claim that there is an agreement and a loan, then you must stop concealing material facts, answer my questions, and tell me if the promissory note was recorded as a loan from me to USAA FEDERAL SAVINGS BANK or the Promissory note was stolen. According to my records, the promissory note was stolen or recorded as a loan from me to USAA and that USAA never paid XXXX cent as adequate consideration to purchase the promissory note from me creating the economics similar to stealing, counterfeiting and swindling. I am now demanding that you either stop concealing material facts and answer my questions if you claim that there is an agreement or that you return the stolen promissory note. If you claim that the promissory note was a loan from me to USAA FEDERAL SAVINGS BANK, I demand that you immediately repay the loan by returning the promissory note and stop the damage to me. I am hereby offering to discharge the alleged debt provided that you give specific answers to my questions regarding the alleged debt and I will payoff or discharged the alleged debt using the same specie of funds or money or money equivalent that USAA FEDERAL SAVINGS BANK used to fund the alleged loan or similar instrument thus ending all liens and interests. One of the requirements of a negotiable instrument is that the instrument must be payable for a fixed amount of money. My question is, from your point of view according to your understanding of the agreement, is money deposited recorded as a bank asset or as a bank liability? Please list all forms of money or negotiable instruments you and USAA FEDERAL SAVINGS BANK are involved in, issuing the alleged loan, use as or like or as a substitute as money or credit used to fund checks or bank drafts. Specifically, did you or USAA FEDERAL SAVINGS BANK use my promissory as a bank asset which was offset by a bank liability? Specifically was my promissory note used to fund a check or bank draft? If my promissory note was used to fund a check, then I provided the money to fund the so called loan and you never lent me XXXX cent of your money to purchase the note from me. Therefore, the economics are similar to stealing, counterfeiting and swindling against me, which I never agreed to and which is not part of the agreement. According to me if you used my promissory note to fund a check, you stole my promissory note or you recorded it as a loan from me to you and you still owe me money that you never lent me. Stealing changed the cost and the risk of the transaction. I want to know specifically did you intend to create the economics similar to stealing my promissory note as part of the agreement? Please answer yes or no. If you refuse to tell me, then we have fraud in the factum, which makes you no longer the holder in due course. No title passes with a theft. Since the promissory note is forged, and no good title passes with a forged document, you are not the holder. I demand that the stolen forged promissory note now be returned or you answer all of my questions in this notice and previous notices explaining the terms and conditions of the alleged agreement concerning the economics similar to stealing, counterfeiting and swindling. To be a holder in due course you must perform the following 3 deeds : 1. Purchase the promissory note from me. 2. Take the promissory note in good faith using honesty, absence of malice and the absence of design to defraud or seek an unconscionable advantage ( See Blacks Law Dictionary for good faith ) and 3. Have no notice of any defenses against payment of other claims on the promissory note. USAA FEDERAL SAVINGS BANK agreed to the following general terms and conditions of the loan agreement : 1. USAA FDERAL SAVINGS BANK must use their money or credit as adequate consideration to purchase the agreement from me to repay the loan. 2. USAA FEDERAL SAVINGS BANK involved in the alleged loan did not accept anything of value from me that would be used to fund a check or similar instrument in approximately the amount of the alleged loan. 3. USAA FEDERAL SAVINGS BANK must follow Generally accepted accounting principles as required by CPA audit opinions. 4. The intent of the agreement is the party who funded the loan is to be repaid the money. 5. All material facts are to be disclosed in the writing agreement.6. The holder must repay the loan in the same specie of money or credit or thing of value the financial institution involved in the loan used to fund the loan check or similar instrument, thus ending all interest and liens. 7. The loan transaction does not create the economics similar to stealing, counterfeiting and swindling. The agreement that I entered into has the above seven elements in it. According to the bookkeeping entries, USAA FEDERAL SAVINGS BANK breached all seven basic elements of the agreement and USAA FEDERAL SAVINGS BANK and then concealed material facts of the agreement. I am demanding adequate assurance of due performance that the above seven elements are part of the loan agreement or I demand that the USAA FEDERAL SAVINGS BANK return a XXXX loan balance. The question is Why you Can not produce the promissory note? Answer is because they are a bill of exchange, legal tender and used to discharge public debt. NOTICE OF MEMORANDUM OF LAW POINTS AND AUTHORITIES IN SUPPORT OF INTERNATIONAL BILL OF EXCHANGE Points and Authorities in Support of International Bills of Exchange or International Promissory Note Those who constitute an association nationwide of private, unincorporated persons engaged in the business of banking to issue notes against these obligations of the United States due them ; whose private property is at risk to collateralize the governments debt and currency, by legal definitions, a national banking association ; such notes, issued against these obligations of the United States to that part of the public debt due its Principals and Sureties are required by law to be accepted as legal tender of payment for all debts public and private, and are defined in law as obligations of the United States, on the same par and category with Federal reserve notes and other currency and legal tender obligations. RE : Item tendered for Discharge of Debt. TENDER OF DEBT BY THE PEOPLE i.e. the SURETY IS AN OBLIGATION OF THE U.S. TREASURY ( The instrument tendered to whomever, and negotiated to the United States Treasury for settlement, is an Obligation of THE UNITED STATES, under Title 18USC Sect.8, representing, as the definition provides, a certificate of indebtedness .drawn upon an authorized officer of the United States , ( in this instance the Secretary of the Treasury ) issued under an Act of Congress ( see : public law 73-10, HJR-192 of 1933, Title 31 USC 3123 and 31 USC 5103 ) and by treaty ( see : UNITED NATIONS CONVENTION ON INTERNATIONAL BILLS OF EXCHANGE AND INTERNATIONAL PROMISSORY NOTES ( UNCITRAL ) and the XXXX XXXX XXXX headquartered in XXXX, XXXX ) . TITLE 18 & gt ; PART I & gt ; CHAPTER 1 & gt ; Sec. 1. & gt ; Sec. 8. Sec. 8. Obligation or other security of the United States defined The term obligation or other security of the United States includes all bonds, certificates of indebtedness, national bank currency, Federal Reserve notes, Federal Reserve bank notes, coupons, United States notes, Treasury notes, gold certificates, silver certificates, fractional notes, certificates of deposit, bills, checks, or drafts for money, drawn by or upon authorized officers of the United States, stamps and other representatives of value, of whatever denomination, issued under any Act of Congress, and canceled United States stamps. The International Bill of Exchange is legal tender as a national bank note, or note of a National Banking Association, by legal and/or statutory definition ( UCC 4-105, 12CFR Sec. 229.2, 210.2, 12 USC 1813 ), issued under Authority of the United States Code 31 USC 392, 5103, which officially defines this as a statutory legal tender and is issued in accordance with 31 USC 3123 and HJR 192 ( XXXX ) which establish and provide for its issuance as Public Policy in remedy for discharge of equity interest recovery on that portion of the public debt to its Principals and Sureties bearing the Obligations of THE UNITED STATES. This is a statutory remedy for equity interest recovery due the principles and sureties of the United States for discharge of lawful debts in commerce in conjunction with US obligations to that portion of the public debt it is intended to reduce. During the financial crisis of the depression in XXXX, gold, silver and real money were removed as a foundation for our financial system. In its place the substance of the American citizenry : their real property, wealth, assets and productivity that belongs to them was, in effect, pledged by the government and placed at risk as the collateral for US debt, credit and currency for commerce to function. This is well documented in the actions of Congress and the President at that time and in the Congressional debates that preceded the adoption of the reorganizational measures : Senate Document No. 43, 73rd Congress, 1st Session, stated, Under the new law the money is issued to the banks in return for Government obligations, bills of exchange, drafts, notes, trade acceptances, and bankers acceptances. The money will be worth XXXX cents on the debt because it is backed by the credit of the nation. It will represent a mortgage on all the homes and other property of all the people in the Nation. ( Which lawfully belongs to these private citizens. ) The National Debt is defined as mortgages on the wealth and income of the people of a country. ( XXXX XXXX, XXXX. ) Their wealth, their income. The reorganization is evidenced by : The Emergency Banking Act, XX/XX/XXXX, House Joint Resolution 192, XX/XX/XXXX ( public law 73-10 ) And the series of Executive Orders that surrounded them : 6073- Reopening of Banks. Embargo on Gold Payments and Exports, and Limitations on Foreign Exchange Transactions. XX/XX/XXXX 6111-Transactions in foreign exchange are permitted under Governmental Supervision. XX/XX/XXXX 6102 Forbidding the hoarding of gold coin, gold bullion and gold certificates. XX/XX/XXXX On XX/XX/XXXX, Congress had passed An Act to provide for the establishment of Federal reserve banks, to furnish an elastic currency, to afford a means of rediscounting commercial paper, to establish a more effective supervision of banking in the United States, and for other purposes. The Act is commonly known as the Federal Reserve Act. One of the purposes for enacting the Federal Reserve Act was : ( 3 ) to authorize hypothecation of obligations including United States bonds or other securities which Federal reserve Banks are authorized to hold under Section 14 ( a ) ; 12 USC ; ch. 6, 38 Stat. 251 Sect 14 ( a ) The term hypothecation as stated in Section 14 ( a ) of the Act is defined : 1. Banking. Offer of stocks, bonds, or other assets owned by a party other than the borrower as collateral for a loan, without transferring title. If the borrower turns the property over to the lender who holds it for safekeeping, the action is referred to as a pledge. If the borrower retains possession, but gives the lender the right to sell the property in event of default, it is a true hypothecation. 2. Securities. The pledging of negotiable securities to collateralize a brokers margin loan. The broker pledges the same securities to a bank as collateral for a brokers loan, the process is referred to as re-hypothecation. [ Dictionary Of Banking Terms, Fitch, pg. 228 ( XXXX ) ] As seen from the definitions, in hypothecation there is equitable risk to the actual owner. Section 16 of the current Federal Reserve Act, which is codified at 12 USC 411, declares that Federal Reserve Notes are obligations of the United States. So we see the full faith and credit of the United States, which is the substance of the American citizenry, their real property, wealth, assets and productivity that belongs to them, is thereby hypothecated and re-hypothecated by the United States to its obligations as well as to the Federal Reserve for the issuance and backing of Federal Reserve Notes, as legal tender, for all taxes, customs, and other public dues. TITLE 12 & gt ; CHAPTER 3 & gt ; SUBCHAPTER XII & gt ; Sec. 411. Sec. 411. Issuance to reserve banks ; nature of obligation ; redemption Federal Reserve notes, to be issued at the discretion of the Board of Governors of the Federal Reserve System for the purpose of making advances to Federal reserve banks through the Federal reserve agents as hereinafter set forth and for no other purpose, are authorized. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal reserve banks and for all taxes, customs, and other public dues. The commerce and credit of the nation continues on today under financial reorganization ( Bankruptcy ) as it has since XXXX, still backed by the assets and wealth of the American citizenry, at risk for the governments obligations and currency. Under the 14th amendment and numerous Supreme Court precedents, as well as in equity, Private property can not be taken or pledged for public use without just compensation, or due process of law. I have signed the promissory note for value and they were accepted by USAA FEDERAL SAVINGS BANK as legal tender. I have also mailed USAA FEDERAL SAVINGS BANK a Tender of payment Offering under the Federal Emergency Relief Act of XXXX. AN ACT To provide for cooperation by the Federal Government with the several States and Territories and the District of Columbia in relieving the hardship and suffering caused by ( Sec. 4. ( a ) ) Out of the funds to provide the necessities of life to persons in need as a result of the present emergency, and/or to their dependents, whether resident, transient, or homeless. - The Federal Emergency Relief Act of XXXX Approved, XX/XX/XXXX ( Sec. 4. ( a ) ) " The ownership of all property is in the state by virtue of the government " Under the new law government obligations, bills of exchange, drafts, notes, trade acceptances, and bankers acceptances, because it is backed by the credit of the nation. It will represent a mortgage on all the homes, and other property of all the people of the nation. '' Senate Document No. 43, 73rd Congress, 1st Session, Congressional Record, XX/XX/XXXX on HR 1491 p. 83. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal reserve banks and for all, and other public dues. They shall be redeemed at the Treasury Department of the United States, in the city of Washington, District of Columbia, or at any Federal Reserve bank. 12 U.S. Code 411 - Issuance to reserve banks ; nature of obligation ; redemption ( Dec. 23, 1913, ch. 6, 16 ( par. ), 38 Stat. 265 ; Jan. 30, 1934, ch. 6, 2 ( b ) ( 1 ), 48 Stat. 337 ; Aug. 23, 1935, ch. 614, title II, 203 ( a ), 49 Stat. 704. ) You are hereby notified that I do hereby tender payment for the above referenced obligation of debt, and because this debt concerns property of the United States it is deemed by law and operation of statute to be a government obligations and must be handled in accord with the dictates of statute. I accept the obligation on behalf of the United States of America and hereby make assignment of the obligation to the United States Treasury Department on behalf of the United States of America as authorized by statute. You are to present the item ( remittance coupon ) to the United States Treasury Department or at any Federal Reserve bank to include any Federal Reserve member banks to redeem the value of the obligation. As per the terms of the contract this shall serve as my notice of change in terms of contract, cancelling and or suspending any acceleration penalties and paying the US government debt obligation for value through acceptance pledging an assignment in full. I have giving you instructions on my tender of payment. USAA FEDERAL SAVINGS BANK Kept the original GOVERNMENT OBLIGATIONs REMITTANCE COUPON. Which means that we are in a agreement that the debt is discharged. You have accepted the tender of payment. INTENTIONS : The above United States government obligations is hereby accepted and acknowledged and I do assign and pledge the total value of the obligation to the United States of America through the United States Department of the Treasury to be redeemed for value and receivable at the Federal Reserve, the Federal Reserve Bank, and/or any member bank and/or national Association as prescribed by statute ( the act ofXX/XX/XXXX ; the act of XX/XX/XXXX; 12 USC 411 ; 18 USC 8 ; and the intentions of the United States Congress concerning THE CURRENT SERIOUS NATIONAL EMERGENCY ). Discharging of Government Obligations Acct # 1803742129 Beneficial Interest Holder and Citizen of the United States of America " Since XX/XX/XXXX, the United States has been in A STATE OF DECLARED NATIONAL EMERGENCY. '' Senate Report 93-549, July 24, 1973 ; Public Law 94-112 - XX/XX/XXXX 7 CFR 1901.508 Servicing of insured notes outstanding with investors. ( i ) endorse the insured note as follows : Pay to the order of .. Without recourse. The holder will then deliver the endorsed note, to the XXXXirector, Finance Office. ( ii ) On receipt of the endorsed note the Director, Finance Office, will acknowledge receipt of the note and process payment to the assignor of the par value of the note as of the date of the Treasury check. The United States can not pledge or risk the property and wealth of its private citizens, for any government purpose, without legally providing them remedy to recover what is due them on their risk. This principle is so well established in English common law and in the history of American jurisprudence. The 14th amendment provides : no person shall be deprived ofproperty without due process of law. The Courts have long ruled to have ones property legally held as collateral or surety for a debt, even when he still owns it and still has it, is to deprive him of it since it is at risk and could be lost for the debt at any time. The United States Supreme Court said, in United States v. XXXX [ 13 Wall, 623, 627 ], Private property, the Constitution provides, shall not be taken for public use without just compensation. The right of subrogation is not founded on contract. It is a creature of equity ; is enforced solely for the purpose of accomplishing the ends of substantial justice ; and is independent of any contractual relations between the parties. XXXX & L. R. R. Co. v. Dow, 120 U.S. 287, 301-302 ( 1887 ). The rights of a surety to recovery on his risk or loss when standing for the debts of another was reaffirmed again as late as XXXX in XXXX v. XXXX XXXX. XXXX, 371 U.S. 132, when the Court said : sureties compelled to pay debts for their principal have been deemed entitled to reimbursement, even without a contractual promise And probably there are few doctrines better established Blacks Law Dictionary, 5th edition, defines surety : One who undertakes to pay or to do any other act in event that his principal fails therein. Everyone who incurs a liability in person or estate for the benefit of another, without sharing in the consideration, stands in the position of a surety. Constitutionally, and in the laws of equity, the United States could not borrow or pledge the property and wealth of its private citizens, put at risk as collateral for its currency and credit, without legally providing them equitable remedy for recovery of what is due them. The United States government, of course, did not violate the law or the Constitution in this way in order to collateralize its financial reorganization, but did, in fact, provide such a legal remedy so that it has been able to continue on since XXXX to hypothecate the private wealth and assets of those classes of persons by whom it is owned, at risk backing the governments obligations and currency, by their implied consent, through the government having provided such remedy, as defined and codified above, for recovery of what is due them on their assets and wealth at risk. The provisions for this are found in the same act of Public Policy HJR-192, public law 73-10 that suspended the gold standard, abrogated the right to demand payment in gold, and made Federal Reserve notes for the first time legal tender, backed by the substance or credit of the nation. All US currency since that time is only credit against the real property, wealth and assets belonging to the private sovereign American people, taken and/or pledged by THE UNITED STATES to its secondary creditors as security for its obligations. Consequently, those backing the nations credit and currency could not recover what was due them by anything drawn on Federal Reserve notes without expanding their risk and obligation to themselves. Any recovery payments backed by this currency would only increase the public debt its citizens were collateral for, which an equitable remedy was intended to reduce, and in equity would not satisfy anything. And there was, as still, no longer actual money of substance to pay anybody. There are other serious limitations on our present system. Since the institution of these events, for practical purposes of commercial exchange, there has been no actual money in circulation by which debt owed from one party to another can actually be repaid. Federal Reserve Notes, although made legal tender for all debts public and private in the reorganization, can only discharge a debt. Debt must be paid with value or substance ( i.e. gold, silver, barter, labor, or a commodity ). For this reason HJR-192 ( XXXX ), which established the public policy of our current monetary system, repeatedly uses the technical term of discharge in conjunction with payment in laying out public policy for the new system.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-06
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: In XX/XX/XXXX my ex spouse XXXX XXXX took out a XXXX personal loan online electronically through USAA federal Savings bank and added me as a co borrower listing my address as his. Loan number : XXXX We were going through a nasty divorce in XXXX and he stopped paying in this loan after per USAA he had been paying on it for the previous 4 years. Since I was listed as the co borrower, USAA started contacting me. I questioned USAa because I had no knowledge of this loan, nor did I ever see this amount of money. At the time I had spoken to a female rep in XX/XX/XXXX named XXXX who stated that they send emails out to co borrowers letting them know that theyve been listed as co borrowers but before the loan is processed, the co borrower has to acknowledge the email in which per XXXX I never did. She also advised that the funds were directly deposited into mandells personal checking account and the funds were spent. She advised that I submit a claim to the USAa XXXX Fraud Investigations department but I must provide a picture Id, police report number, Fraud information and information regarding the identity of the person who obtained this info. I sent the information overnight and received a comfirmatuon that info was received. However, I never received anything from usaa. No phone, call, email, letter in the mail. I followed up a week later and was told by another Rep in Executive resolutions, that I would have to get something by a judge stating that it is not mine because, he can see where info was received but no response from the investigation team, which indicated that they find no fraud. I stated that I had to pay it because of my secret clearance but in no way was I stating that I received the funds and I wanted it on the record that I was only paying so it wouldnt hinder my job since I have XXXX children to provide for. The executive resolutions team rep stated that once I get something from a judge stating that it isnt mine. I would get all of the money back that Ive paid. Again, no response. I called every day for two months with no notes or anything just a guarantee that I would be called. I contacted the FTC in XX/XX/XXXX as well and submitted the identity theft complaint. This was also sent to usaa but still not response. Usaa sent me late notices but the notices were being sent to my moms address in Virginia ... keep in mind Im a member of USAA and have policies, so Im not sure where that address was obtained and why nothing was sent to my actual address. I contacted the credit bureaus who removed the info from my credit report but usaa continued to send me late notices. A circuit judge heard the details of this loan in XXXX and deemed the account in question as not mine and that my ex husband obtained it without my consent and or knowledge and it is his sole responsibility. I sent a second letter to USAA along with the notice to furnishes of information letter. Along with a second letter that was created by FTC. However, I finally received a letter from usaa denying my request. I followed up and called them again in XX/XX/XXXX and spoke with XXXX in Executive resolutions who stated that she couldnt provide me any information but noticed that no one had ever contacted me. She then sent a request for the fraud unit Manager, XXXX XXXX to call me back. However, as if today XX/XX/XXXX I have not received a call.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20603
Submitted Via: Web
Date Sent: 2019-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-06
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX-2018 I submitted a complaint and this has been removed from my credit profile and consumer credit reporting agencies. This is not my account. But USAA has shared my info again with another credit collection agency and I am being called repeatedly. I told the man calling me I could prove I am not on this loan and do not call me anymore he stated that this would not do me any good. I WANT THIS TO STOP! USAA NEEDS TO REMOVE ME PERMANENTLY AND NOT SHARE MY INFO AGAIN I DO NOT WANT THEM TO HAVE MY INFO!
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: MT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-06
Issue: Managing the loan or lease
Subissue: Problem with the interest rate
Consumer Complaint: Late XXXX 2018 I was offered 10.65 % on {$10000.00} approval. I shopped for the minivan I needed for work. XXXX XXXX {$6900.00}. sent paper work, then they said they want 15 % so I agreed. But actually I'm paying {$3.00} a day for the duration of 5 years, which totals {$3600.00}, with the paper work fees I borrowed {$7500.00} and will pay {$3600.00} in Interest. My monthly statement reflects 53 % of each payment goes to interest.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: PA
Zip: 15235
Submitted Via: Web
Date Sent: 2019-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-06
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: On XX/XX/XXXX I downloaded the usaa mobile app and uploaded a XXXX check. The app told me 72 hours before I received the funds and then When I called 72 hours later they told me 6 days instead and I sensed they were trying to steal the money and claim they were holding it Incase it bounced. My employer and I waited for the funds to be deposited and they kept holding onto the funds trying to steal the funds because it came from an international bank. I would like them to correct what they did to the account and give me my funds back.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 33312
Submitted Via: Web
Date Sent: 2019-03-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: My issue is with my USAA Mortgage showing late payments on my credit report back in XXXX of XXXX to XXXX of XXXX I received some late payment marks on my credit report and again in XXXX of XXXX I received another late payment on my credit report when I discovered them I contacted USAa and explain to them my situation during XXXX through XXXX I was on two XXXX as I am in the XXXX XXXX and I explained to them that the account that I was trying to pay the payment I was ' an authorized user but for some reason USAA told me that I was not an authorized user on the account and that's why It did not process correctly however after talking with the supervisor USAA agreed that they would go ahead and fix my credit report because all my payments have always been on time except for these few mishaps therefore they fixed my XXXX report except for one late payment which I was okay with however they have failed to fix XXXX and XXXX I've called USA several times and today was my last as I was on the phone for over an hour with them each time they told me different stories and now they're refusing to fix the issue I am requesting a thorough investigation to fix my credit report like tgey did with XXXX I'm okay with the one late payment for XX/XX/XXXX but all the others need to be removed I have several accounts with USAA and several other good standing credit reports I have a very long history of good credit please review this inquiry
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TN
Zip: 376XX
Submitted Via: Web
Date Sent: 2019-03-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-05
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: XXXX : I noticed a cash-advance for {$500.00} on my secured Visa ( dated XXXX. ) This was not my transaction. I didn't request a cash advance. I definitely did not receive {$500.00} in cash electronically or by ATM. That card has a credit limit of {$500.00} and I already had a balance of {$490.00}. I wasnt using that card because there was no room on it. I called to report fraudulent activity. I do not know the name of the female I spoke to because at that time I had faith in the system even though I had doubts about the knowledge of the CSR. She did say it would take a while to resolve the matter. Fine. I asked how it was possible for someone to get {$500.00} off of a card that is maxed out. She said she didnt know. XXXX : I called back just to make sure that the claim was in process because the female who submitted the claim was clearly new. She was reading from a script. The rep assured me it was submitted correctly and advised again that it will take some time. Again I asked how it was possible for someone to get {$500.00} off of a card that is maxed out. She said it was probably a glitch. A glitch? Thats what I want to hear from my banking institution. XXXX : I pay off the balance of the credit card that is legitimately mine because USAA was reporting to the credit bureaus that I had a balance of {$950.00} ; {$450.00} over the credit limit, which as you know, isn't great for the credit score. Fortunately I had received a retroactive XXXX-retirement payment from XXXX. XXXX : I called the bank and spoke with XXXX, a customer service rep. She informed me the complaint was not submitted correctly. She notified me the bank determined it was not fraud. There were no other notes. She resubmitted the claim for me because she could see that even though it was a cash-advance, there was no deposit into any of my accounts. She said it should be resolved in 3-5 days. She was also unsure of how there was a transaction on a card that was already at capacity. XXXX : I called and spoke with XXXX this time. Lovely girl. She said the first fraud complaint was denied and but the second one was still pending. She invited me to call back in 3-5 business days. XXXX : I called and spoke with XXXX. Same story, different day. Please call back in 3-5 business days. Please note that on XXXX my credit card payment was due, for a cash advance that isnt mine. I refuse to pay because it isnt mine to pay. USAA had different ideas, of course, and so the phone calls about the late payment on the account began. I called a couple of times to ask them to not call since the matter was currently being investigated and the debt wasnt mine. They kept calling. Nothing like a daily reminder of unresolved fraudulent activity on your account to keep you cheery. XXXX : I called. This time I spoke with XXXX. He reviewed all of the notes. He really took his time and checked with his manager a couple of times. He said this should have been resolved within 10 days of the original complaint. He will submit it again with the notes that it should have been resolved or credited within 10 days. Sorry for the inconvenience. Please call back in 3-5 days. I asked to speak to his manager. He said he would transfer me. I changed my mind and decided to give his efforts an opportunity to fix the problem because he seemed confident. XXXX : I called. AGAIN. I spoke to XXXX. Again those daily calls saying I owe money are a constant reminder of the ongoing problem and induce a certain level of frustration and anxiety that I would REALLY like to get resolved. XXXX : I spoke with XXXX. She advised me to talk to credit card servicing instead of fraud. Uhm. I thought I was? She said she could tell the work items I had submitted were read but there was no response and they werent closed. She transferred me to credit card servicing and spoke with XXXX. He looked at everything and also concluded the matter should have been resolved. He suggested that if it isnt resolved in 3-5 business days from XXXX to go higher and speak with a senior rep and file a complaint. XXXX : I call back because, surprise, surprise, surprise ... it still isnt resolved. This time I get XXXX. Hes very helpful even though he has the flu and its his first day back from being sick. He reads the notes and reviews the work orders that have been submitted. He said all of the work orders have been completed but there are no notes. He advised me to make a minimum payment because the account is now in default. This card is secured by a CD. Ive received a letter stating that my CD will be cashed in to pay for the outstanding balance. ( All of which is stemming from the {$500.00} cash advance that I didnt take, interest on the {$500.00} cash advance that I didnt take, late charge because I didnt feel like I should make a payment on the {$500.00} cash advance that I didnt take for fear that they would say that payment constitutes acknowledgment of and responsibility for the {$500.00} cash advance that I did not take, etc. ) Again I ask how it is possible for there to be a cash advance on a card that is already maxed out. Excellent question is his reply. Perhaps the system just didnt have time to update before the transaction went through he muses. Except the last time I used that card was probably XXXX or XXXX when I bought my house. He does some digging and comes back to say that there is no transaction history for this transaction. There is no ID for a specific ATM and clearly the money is not in my account. He recommends I elevate my claim. Now Im speaking with XXXX, a senior specialist on the Executive Resolution Team. She tells me there is a note from credit card servicing that states the charges should be reversed. The credit was supposed to be done within 1-2 business of XXXX. We are passed that date but she explains that the back office is probably just trying to finalize it and to give it another couple of days. XXXX : XXXX calls me back to let me know she had determined the source of the cash advance. Apparently while doing an audit, someone noticed that I had taken a cash advance back in XXXX of XXXX but wasnt charged for it on my VISA. Which is true, my VISA wasnt charged. But my XXXX XXXX was, as that is the card I used to request the advance. Finally we at least have the reason why there is a cash advance charge. There was an auditing error by the bank. That should be easy enough to fix, I thought. I was wrong. On XXXX I call in because the issue has not been resolved. XXXX Still unresolved. Points of Interest : The bank feels like there is an error so they charge my account {$500.00} without any letter of explanation or even an email. No heads up. Nothing. They just take the money. There arent even any notes in the system so the regular customer service rep can tell me why there is a cash advance of {$500.00}. Meanwhile, every time I call there is the undertone that they think I am just trying to cheat the system. It will be credited back to you if it is determined to be fraud. Their error has cost me over six hours of my life ; just in the time Ive spent on the phone trying to resolve the issue. This doesnt count the hours Ive spent worrying over it and stressing about it, thinking that someone had access to my accounts. Or the phone calls about my account being late. Or the letter threatening to close my card and CD. Their rep told me it was their error and still it hasnt been fixed. What does it take exactly? There are notations on my account of all of the times I've called. At least there were. There are probably even recorded calls.
Company Response: Company believes complaint is the result of an isolated error
State: SD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2019-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-05
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I have a Home Equity Line of Credit ( HELOC ) with USAA Federal Savings Bank on my home located in XXXX, NC XXXX. The HELOC was approved on XX/XX/XXXX, for {$60000.00}, and then in XXXX for an additional {$20000.00}, totaling {$80000.00}. The line of credit was subsequently reduced by USAA due to the property value on XX/XX/XXXX, to the amount of {$49000.00}. I applied for a refinance with cash out loan on my home with XXXX in XX/XX/XXXX, with a loan closing date of XX/XX/XXXX, and was informed on XX/XX/XXXX, by XXXX that USAA ( XXXX XXXX, Home Equity Lien, XXXX ) reported that my line of credit is {$80000.00} and is accessible up to {$80000.00}, the pre-reinstatement limit. XXXX ( XXXX XXXX, Mortgage Processor-XXXX Ext. XXXX ) advised I could not proceed with the original loan amount for the cash out I wanted and would need to reduce the amount based on USAA 's reporting as I was over the loan to value. Bottom line, I am not being provided the full {$80000.00} pre-reinstatement HELOC borrowing limit while simultaneously being blocked from refinancing the loan due to insufficient loan to value ratio based on a borrowing limit I have no access to. USAA provided via email on XX/XX/XXXX, a letter dated XX/XX/XXXX, stating they were " unable to fully reinstate your borrowing privileges on your line of credit at this time due to your property value, however, we're able to reinstate your borrowing privileges at a lower credit line of {$49000.00} ''. The contract I signed states in section 21 ( a ) the line may be temporarily prohibited from obtaining additional advances or reduced during the period the value of the property securing the line of credit declines significantly below its appraised value. In order to reinstate the credit privileges under the original terms of agreement, I must send a written request to the effect. The credit privileges will only be reinstated if USAA determines that a condition which caused them to reduce the credit limit no longer exists. I contacted USAA via phone on XX/XX/XXXX, and requested that they correct the reporting or reinstate the full {$80000.00} limit. I was told that could not be done. The liens recorded by USAA in the title search show {$80000.00}. The equity team at USAA informed XXXX XXXX, Title Curative Specialist for XXXX ( XXXX ) XXXX ), that three mortgages show on the property, but USAA considers the two mortgages to be under one loan for a total of {$80000.00}. The subordination will have to reflect the book and page of each Equity Loan that was recorded in the land book and that he could clear the title based on this information. On XX/XX/XXXX, my attorney ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ( XXXX ) XXXX ( file # XXXX ) sent USAA a letter regarding the HELOC and demanded USAA review my account and either make the full {$80000.00} borrowing limit they are reporting available to me or correct their reporting to match the actual borrowing limit available to me under this HELOC. USAA was provided 15 days to take corrective action. I phoned USAA and was told by the representative USAA received the letter on XX/XX/XXXX, and their legal team is still reviewing the account and have time to respond. I was contacted by XXXX today, and asked if I had an update from USAA. I contacted my attorney this morning to inquire if a response from USAA has been received. To date, USAA has not responded to my attorney 's letter nor have they responded to XXXX. My rate has expired and my closing date has passed. I am now subject to a higher rate based on the extension that was provided and the passing of the closing date which was pushed out to XX/XX/XXXX, to allow USAA enough time to respond based on their own documents and information provided to XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: 22079
Submitted Via: Web
Date Sent: 2019-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-03-05
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Problem with personal statement of dispute
Consumer Complaint: About a week ago I initiated dispute with XXXX because I wanted the account to reflect the current total balance of my USAA card ( with {$15.00} limit ). The card was getting very close to being maxed out but recently my husband took a loan and we paid it down to {$3000.00}, but XXXX was still showing a total balance of {$9000.00}. Yesterday I got a notification saying that the credit dispute was completed and the account was removed from my credit report. Well, the card is still open and active, and it shouldnt have been removed from my XXXX, they should have just updated the total balance to reflect the current amount ( around {$3000.00} ). The account was removed from my XXXX report and it hurt my credit score. I called both XXXX and Usaa several times and I can not get them to put the card back on XXXX and they keep blaming each other. I want to get this fixed since paying down the card from XXXX to XXXX would surely reflect as a positive and add points to the XXXX score.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: SC
Zip: 29715
Submitted Via: Web
Date Sent: 2019-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A