Date Received: 2020-04-23
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/XXXX, my mortgage was supposed to be paid through USAA 's bill pay service from Account A. The same day, I had scheduled a transfer from account B to Account A for the exact amount of the payment. Due to some kind of mixup, the mortgage was paid out of Account B. Rather than pay the previously scheduled mortgage payment out of Account B, my bank first initiated the internal money transfer from Account B to Account A, thereby leaving Account B with insufficient funds to pay the mortgage, and triggering a {$29.00} insufficient funds charge. When I discovered the problem on XX/XX/XXXX ( the previous day, my bank showed the mortgage payment had been " completed '' on XX/XX/XXXX ), the bank told me that there was nothing I could do to expedite my payment to my mortgage lender, and I was left to initiate a new payment to the mortgage lender out of Account A. On XX/XX/XXXX, I discovered that the mortgage lender had reinitiated the original payment from Account B, resulting in me paying my mortgage twice. When I asked my bank to reverse the payment, due to my having to pay a number of other bills with the money that went to my mortgage lender, USAA opened a dispute but said it could be weeks before it was resolved. I called my mortgage lender, which agreed to refund he second payment to my USAA Account A within a matter of days. My mortgage lender told me on XX/XX/XXXX that it had completed the refund to USAA on XX/XX/XXXX. However, USAA claims to have never received any refund. I made a complaint with USAA, which tells me it may take up to 45 days to resolve the issue. In the meantime, I am missing enough money that I will not be able to make my mortgage payment on XX/XX/XXXX. Meanwhile, USAA informed me on XX/XX/XXXX that it canceled my XX/XX/XXXX complaint at my request, which is untrue.
Company Response: Company believes complaint represents an opportunity for improvement to better serve consumers
State: RI
Zip: 02906
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: Since XX/XX/XXXX USAA XXXX XXXX debt collectors have repeatedly called my phone numerous times a day. I have been in the hospital and trying to recover from XXXX XXXX XXXX and XXXX and have begged and pleaded with them to please stop calling me. I am being called Every hour sometimes even every couple hours. This is a very rough time for myself, family, and country. They are being rude and telling me that they do not care and will proceed to call me as many times as they want until the debt is paid. I need help!
Company Response:
State: GA
Zip: 30180
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: On Tuesday, XX/XX/XXXX, upon request, I spoke via telephone with XXXX XXXX XXXX, USAA Member Advocacy, Office of the CEO. Her office telephone number is XXXX, XXXX. During this call, XXXX XXXX stated to me that USAA has never reported a 30 day late to my Credit Bureaus, Further, also revealed to me was that my account was actually on a pay-a-head schedule, ( which I was not previously aware of ). In fact, I had often wondered why payments that I would make for a given pay- month cycle would NOT SHOW as having been applied to that months balance, as the payments were received/posted by USAA XXXX In fact, it did appear that these payments were routinely not posted until the next statement date. If this is a correct and normal accounting practice, I can easily imagine that there is significant impact to the interest that an account generates, much more than warranted. My monthly minimum payments have, frequently, been very large, often over consecutive months. For me, these payments have been budget-busters because as a senior I am on Fixed income, but, somehow, I have managed to mostly keep pace. If I am correct, this is an extremely unfair accounting practice for the consumer and should be abandoned/corrected by USAA. As evidenced by the Attached XXXX XXXXXXXX XXXX Report, USAA did report a 30-day late on my account in XX/XX/XXXX, and, another 30 -day late report was actually threatened by a USAA representative for a XXXX, XXXX payment, actually made on XXXX XX/XX/XXXX, within the XXXX Payment schedule period, but, again, not posted ( I assume, until the XX/XX/XXXX Account Statement date ). I assumed that this threat was due to an overzealous attempt by an USAA agent to collect a debt. Also, the XXXX Attachment Credit Report shows the dates of Payments made and the often Large amounts of these payments and over the course of two years how little of the total of payment amount actually went to reduce the principal balance I made no or very few purchases/charges to the account during this two year plus period. I contend again, that I have not been 30-day late on my account and that the existing 30-day late on my credit bureau for XX/XX/XXXX should be removed as soon as possible. I am also attaching a copy of my USAAs Statement of account dated XX/XX/XXXX.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: TX
Zip: 750XX
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Communication tactics
Subissue: Used obscene, profane, or other abusive language
Consumer Complaint: We received your complaint. Thank you. We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work. YOUR COMPLAINT I have a car loan with USAA. Representative explained that USAA pays for car payment and I pay USAA back. USAA is in unethical practice of internat funding. I was late with a few payments, NSF fees also unwarranted. VETERANS Sent to company Status Sent to company on XX/XX/XXXX We've sent your complaint to the company, and we will let you know when they respond. Their response should include the steps they took, or will take, to address your complaint. Companies generally respond in 15 days. In some cases, the company will let you know their response is in progress and provide a final response in 60 days. Company responded Status Company responded on XX/XX/XXXX Response Type Closed with explanation Company 's Response We are responding to the concerns about the USAA Federal Savings Bank ( FSB ) you outlined in your correspondence to the Consumer Financial Protection Bureau regarding your auto loan ending in XXXX. Our records confirm that you established an auto loan for {$6600.00} on XX/XX/XXXX, and you electronically signed the Simple Interest Note, Disclosure, and Security Agreement ( XXXX ). Monthly payments in the amount of {$160.00} were due on the second of each month beginning XX/XX/XXXX. Automatic payments were not established, and payments were not made from an FSB deposit account. On XX/XX/XXXX, you made your monthly payment of which posted to your loan. The payment was returned on XX/XX/XXXX, by the issuing financial institution due to nonsufficient funds/account closed. You were assessed a {$25.00} returned item fee and a late fee of. On XX/XX/XXXX, we received a payment of. The payment was returned by the issuing financial institution on XX/XX/XXXX, due to unable to locate account. Your loan was assessed a {$25.00} returned item fee and a late fee. On XX/XX/XXXX, you were assessed an {$8.00} late fee as your XXXX payment was not received by the due date. Ms. XXXX, we completed a thorough review of your loan history and confirmed the fees you were assessed were in accordance with the NDSA. You were not assessed any nonsufficient funds fees as your bank account is not with the FSB. Your allegations of wrongdoing were unsubstantiated, and no errors were made in the handling of your loan. As such, we are unable to pay off the debt or reduce the payments as you requested. As of the date of this response, your loan is current with the next payment due on XX/XX/XXXX. Should you have any additional questions, XXXX XXXX, of our staff, remains available to assist you. We appreciate the opportunity to review this matter and respond. Feedback provided Status Feedback provided on XX/XX/XXXX Your feedback The companys response addressed all of my issues No ADDITIONAL COMMENTS The response- defensive and false. Automatic payments previously established, the bank was XXXX XXXX XXXX XXXX. After discussing the NSF fees with my bank and USAA, I removed my bank account information. " FSB '' membership, whether true or untrue is irrelevant and ridiculous. Shortly before I reviewed the response from this particular representative from USAA, I received my first official " consumer loan statement ''. Before this, i NEVER received a consumer loan statement. It appears as if it was supposed to be issued each month, which it has NOT. I understand the companys response to my complaint No ADDITIONAL COMMENTS The have a habit of being overtly defensive, which would be considered " aggressive '' communication tactics by CFPB. Even in the company 's response through this particular website ; which is supposed to resolve the issue ; they use unacceptable communication tactics. The company did what they said they would do with my complaint No ADDITIONAL COMMENTS CONSUMER LOAN STATEMENT
Company Response: Company believes it acted appropriately as authorized by contract or law
State: VA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Other features, terms, or problems
Subissue: Problem with balance transfer
Consumer Complaint: To whom it may concern : This is going to be a long letter and as painstakingly hard it will be for you to read it all it is that much harder for me to type it all as this will be probably the 100th time I have had to explain what has happened and is still unresolved. XX/XX/XXXX, I applied for two balance transfers ( {$3200.00} and {$3400.00} ) a total of {$6600.00} from my USAA credit card to my XXXX XXXX XXXX Credit card. The Application for balance transfer was approved by XXXX XXXX XXXX and on XX/XX/XXXX XXXX XXXX XXXX electronically transferred the money to USAA. ( I have the electronic transfer paperwork as proof ). USAA received the money to their insurance department ( not Credit Card ). USAA insurance department for some reason accepted the payment. Therefore, making it so that XXXX XXXX XXXX could now charge my credit card the {$6600.00} balance transfer. However, USAA applied my money to someones insurance account ( NOT MINE ). I dont even have an insurance account with USAA. Apparently, USAA figured out their mistake and took the money off that persons account. I was never informed about this happening until XXXX XXXX. Once USAA removed the money from the wrong persons account, they then wrote a check totaling {$6600.00} made out to XXXX to be sent back to my bank to be applied back to my credit card. However, the check that was sent back was endorsed by XXXX XXXX XXXX on XX/XX/XXXX. ( I DO NOT BANK WITH XXXX XXXX XXXX ). I dont have a XXXX XXXX XXXX Account and I dont have a XXXX XXXX XXXX Credit Card. The money was sent to the wrong bank. USAA sent me a copy of the front and back of the check as proof. I noticed that USAA typed XXXX XXXX XXXX on the memo line on the front of the check. I tried to tell them that I dont bank with XXXX XXXX XXXX and they brushed me off and said XXXX must be associated with XXXX XXXX XXXX in some way. I have confirmed with XXXX XXXX XXXX that they are not associate with XXXX XXXX XXXX. USAA claimed that they took care of the issue by sending this check, but I still do not have my money. In the meantime, USAA had been calling me threatening to send me to collections if I did not pay my credit card bill. I did not think I had a bill because I did a balance transfer and the money was reflected on my XXXX XXXX XXXX card. I kept trying to tell USAA that something is wrong. USAA credit card company didnt care they just wanted their money. They treated me like I was a delinquent payee and didnt want to hear my story. I have never missed a payment in my life from any bill, credit card or utility. They made me pay the minimum balance of {$150.00} on the account that should have been paid off with the threat of sending me to collections. I have since made another balance transfer, XX/XX/XXXX, to remove all of my money from USAA so I would stop getting the threatening calls. So, now I am accruing interest on money that is on my XXXX Credit Card that should not be there because USAA did not send them back my money. I have not been able to get anywhere with USAA on this. It is important to note that in the middle of all of this USAA changed my credit card number. There was no reason as far as I know to change my number. The card was not expiring and I did not report it lost or stolen. I also had not used the card and it has not left my desk drawer in over a year so the number could not have been stolen or used anywhere until it was taken straight from a USAA breach. USAA claimed that there was a concern that they were alerted to so they changed the card number. In addition to my issue above I have been treated like a nuisance every time I call USAA. Every time I call, I get a different person no matter how many times I request to speak to one person they tell me I cant speak to the same person. They tell me to call and have the rep that answers read my notes. There are so many notes that I am on hold for 30 to 40 minutes each time. Only to have them come back and have no idea what is going on, so I have to explain the story anyway. When I ask to speak to a supervisor, they say no they dont want to talk to you, and they dont have to. When I ask if there is a way, I can escalate the issue and talk to someone who can take care of my case, so I am getting the same person they tell me they dont do that at USAA. This is an ongoing issue that needs to be resolved. I have been dealing with this for 7 months now. I am XXXX weeks XXXX and I have had to deal with this undo stress for my entire XXXX. Please help me resolve this before I have my baby. More Detailed Time Line : XX/XX/XXXX Filled out necessary paperwork to apply with XXXX XXXX XXXX in transferring my USAA credit card balance {$6600.00} to XXXX XXXX XXXX ( offering much lower interest rate ) I processed 2 balance transfers the same day because I thought I only wanted to transfer part of the balance and then decided to transfer the whole balance. I transferred {$3200.00} and then {$3400.00}. XX/XX/XXXX, XXXX XXXX XXXX XXXX payments of {$3200.00} and then {$3400.00} were sent electronically to USAA . USAA accepted the payment and XXXX XXXX XXXX applied the money to my XXXX credit card account. XX/XX/XXXX, XXXX Received phone call from USAA debt collector stating I was delinquent in my payment and he also informed me I had only 7 days to make payment in order for my credit to remain in good standing. I explained that this is not correct because I balance transferred that money off of my USAA card back in XX/XX/XXXX. I looked up my account to find the money was still reflected on my USAA XXXX XXXX as well as my XXXX XXXX XXXX XXXX card. It became clear to me the USAA debt collector could not do anything to resolve this error. To avoid any possible problems, I immediately made a minimum payment of {$150.00} to avoid being sent to collections. XX/XX/XXXX - Called XXXX XXXX XXXX ( spoke to XXXX ) to confirm they sent the money to USAA. XXXX provided proof of electronic payments being sent to USAA. ( I have documentation ) I called USAA to let them know and send them the documents from USAA as proof. I was also informed around this time that back on XX/XX/XXXX my money was accidentally applied to someone elses insurance account by USAA. USAA caught the error, removed the money form that persons account and wrote a check to XXXX sending it back to me. But I never received the money. I called and spoke to a USAA rep named XXXX XXXX letting her know I had proof of payment from XXXX that needed to be sent to USAA. She gave me the fax number to send the documents. I asked her should I put Attn to : Ms. XXXX? She said, No, anyone in the office can receive this and upload it to your USAA documents. I then asked her if she had an extension so I could just deal with her and she said no but I could ask for her by name when I called. XX/XX/XXXX - I faxed the documentation to USAA proving the total of {$6600.00} was electronically sent to USAA from XXXX on XX/XX/XXXX in two separate transfers one for {$3200.00} and the other for XXXX. I called and left a message for Ms. XXXX at USAA to confirm that the fax was received. Days later : Ms. XXXX returned my call stating, The issue had been resolved and the money was sent back to me. I said, But I dont have the money. She said, It must be at your bank in the general ledger and I would have to call XXXX. Ms. XXXX proceeded to read the notes from the USAA computer to me and stated, Your money has been sent back to XXXX XXXX XXXX. I immediately said, Wait! I dont bank with XXXX XXXX XXXX! Why was the money sent there? Ms. XXXX stated, Maybe this was a human error in typing the notes. She placed me on hold to contact a supervisor to confirm and came back on the line to say they will have to do more research. My response was, Are you kidding me? My money went to the wrong bank? Ms. XXXX then responded : Apparently, your bank must be affiliated with XXXX XXXX XXXX and that is why XXXX XXXX XXXX endorsed the check. She asked me to contact XXXX to ask them if they or if XXXX is affiliated with XXXX XXXX XXXX and to have them look for the money on their side. I requested a copy of the check from USAA so I could send it to XXXX to see if they received the check and find out if XXXX was affiliated with them. Called XXXX at XXXX to ask if they are affiliated with XXXX XXXX XXXX. XXXX researched ( took about two weeks ) with XXXX and they discovered there is no affiliation with XXXX XXXX XXXX. XXXX suggested that I once again call USAA and requested a copy of the check because I had not received it yet. Called USAA and asked for Ms. XXXX, but the rep said she couldnt reach her. I have never gotten to speak to Ms. XXXX again. I requested a copy of the front and back of the check be sent to me so I can give it to XXXX from the rep I was speaking to. I was told they would have to mail in to me. XXXX XXXX I still had not received the copy of the check from USAA in the mail, so I called and requested they upload it into my USAA documents. They were able to do so. Note : I never received the mailed copy of the check. I was never mailed to me. When I opened the copy of the check that was uploaded I explained to the USAA rep that it was endorsed by XXXX XXXX XXXX and asked why because I do not have an account with XXXX XXXX XXXX and my bank is not affiliated with XXXX. I also explained that I did not receive the money. They said to send the copy of the check to XXXX and they would know why. XX/XX/XXXX Called XXXX at XXXX and told her I had a copy of the check. She asked me to email it to her and I did while on the phone with her. She never placed me on hold and looked at it immediately and said she had no idea why it was endorsed by XXXX XXXX XXXX and that it should have been sent to XXXX. Called USAA and the rep I received on the phone said everything is resolved. USAA stated to me, We sent the money back to you. I replied with, No, it has not been resolved, I did not receive the money. It was sent to the wrong bank. I am getting these responses from USAA reps because I never get to talk to the same person and have to start from the beginning of this long story every time I call. I explained the situation again and they said they would have a supervisor research it and get back to me. This is the response I get every time I call but no one ever calls me with a solution. XX/XX/XXXX USAA sent me a letter stating, Weve completed our investigation and determined that a billing error did not occur. Upon, reading this letter I am in tears because the stress of this situation is too much. FYI I am XXXX weeks pregnant and do not need this stress. I could not understand why they would close the investigation. The last time I spoke to someone they said they were looking into it and would get back to me and then I receive this letter. This means that with everything that has already transpired now no one at USAA is looking into where my money is any longer. XX/XX/XXXX Called USAA to inquire about the letter. I again stated to USAA, I do not bank with XXXX XXXX XXXX ; I did not receive my money back and the error that DID occur has not been resolved. Called XXXX at XXXX because I didnt know what else I could do. She suggested I may need Forged Endorsement Documents and informed me to ask USAA for the documents. XX/XX/XXXX I called USAA to request a Forged Claim Document. The USAA rep. stated that they would mail it to me XXXX and it would take 5 to 7 business days. On business day 8 I still hadnt received the document. XX/XX/XXXX Called USAA to inquire why I havent received this paperwork? The response was COVID 19 is holding up the mail but assured me the documents were sent. XX/XX/XXXX Called USAA to request a tracking number for the documents. The male who I spoke to stated that the Forged Claim Document was mailed XX/XX/XXXXXXXXbut there was no tracking number. XX/XX/XXXX - I had enough! I drafted a letter and emailed it to USAA Board of Directors and CEO XXXX XXXX. XXXX XXXX. Received a phone call from USAA insurance member advocate Ms. XXXX XXXX. Once again, I shared my situation with her. Ms. XXXX stated she would do some research on the Forged Endorsement documents and try to call me back by XXXX XXXX. I asked Ms. XXXX, How can I get someone from USAA to contact XXXX XXXX XXXX to inquire into the check that was sent to XXXX? Her response was that she would have to start from the beginning and research everything. If it was a trainee who made this mistake, they would need to be informed so they could be trained properly. This response does not help me in any way. XX/XX/XXXX - Ms. XXXX did not call me back by XXXX XXXX At XXXX XXXX. I decided to reach out to Ms. XXXX no answer- I left her a message on her voice mail to return my call with an update. XX/XX/XXXX XXXX Still no work from Ms. XXXX. Left message for Ms. XXXX to return my call with an update on the forged claim documents. XX/XX/XXXX XXXX Ms. XXXX returned my call. She proceeded to tell me that her computer modem died on Friday and she could not do any research for me. Then she lost her power this am and couldnt call me. She said she would have called me on her cell phone, but she was not allowed. The update I was given from Ms. XXXX : She does not see in the system where anyone had put notes in on the Forged Claim Document Forms ever being sent to me on XX/XX/XXXX. She is not sure they were ever sent. This is UNBELIEVABLE to me because I called three times between XX/XX/XXXX ( when they were supposed to be sent ) and now and was told they are on their way and Covid 19 is holding up the mail. To find out they were never sent is appalling to me to say the least! I asked her if they can be XXXX overnighted to me because of the delay and she said she is not sure. She then said she would need to see if someone could take my case on the billing side of USAA because she cant access what needs to be accessed to help me. Why is someone calling me and assigned to my case who can not help me with my situation? I asked her to escalate the issue and she said she will talk to her manager, but billing is back logged with issues and she is not sure how quickly they will get to me. I explained I have been trying to get help with this issue for 7 months already ( my entire XXXX ) and I would like this to be resolved before my baby is born. I explained to Ms. XXXX, I would think that an issue this big should be placed at the top because of how long I have been requesting this too looked into and no one wants to help me. She said she is not sure she can do that. XX/XX/XXXX - I am still waiting for this to be resolved.
Company Response:
State: FL
Zip: 346XX
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Trouble using your card
Subissue: Credit card company won't increase or decrease your credit limit
Consumer Complaint: USAA, reduced my CC from XXXX to {$500.00}, more than {$15000.00} without prior notification. This is an issue for me because it could adversely my credit report. I have never been late or missed a payment, and do not carry a high balance.Even If the company was to lower it by half I would have understood. However, to reduce a consumer CC by more then 95 % is unacceptable. I am a retired XXXX XXXX that is XXXX XXXX XXXX by the VA. I have worked hard to maintain my credit report and at no fault of my own it could now be effected, negatively. After doing some research, this seems to be a negative pattern with this company. How is this even legal? The CFPB should be able to do something about this. I am in the process of buying a home, this senseless act could affect that process.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NJ
Zip: 080XX
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: An internal transfer into checking {$2000.00}, transfer out of checking to another bank {$2000.00}, and check {$140.00} all posted to my account on XX/XX/20. The bank ordered the transactions with the credit last, and then debits high to low. This resulted in reversal of external transfer with additional negative repercussions, 2 NSF fees {$58.00} and bounced check. The money was in the account to cover everything that day XX/XX/20. How is this still permitted with CFPB protections?
Company Response: Company believes it acted appropriately as authorized by contract or law
State: AL
Zip: 352XX
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: All my personal information regarding banking with several institution like USAA, XXXX, XXXX, XXXX XXXX, XXXX XXXX XXXX has been stolen and reported to the local authorities. I am facing financial problems because I can not obtain any type of ridesharing or delivery work. I am a XXXX Veteran and on SSDI. My income is fixed and limited. I don't know where to start in order to reclaim my identity. Please assist. Thank you.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: NM
Zip: 88012
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I purchased a new XXXX XXXX XXXX XXXX for {$54000.00} original contract date was XX/XX/XXXX. I had over 730 FICO scores, and USAA informed me their best rate was 4.5 % for 15 years on that boat. When I was approved they gave me 10 %. I received this boat loan through USAA with every intention of refinancing as soon as I could. I refinanced through XXXX XXXX XXXX XXXX at 4.6 % the first week in XX/XX/XXXX. In XXXX I requested a payoff as well as an itemization of my account. I then requested the same in XXXX when I knew the loan was paid in the first week of XX/XX/XXXX. I called again in XXXX requesting the payoff. I was getting very upset. The payoff amount was higher than the original amount that I purchased and the original loan amount I received from USAA. Finally, in XXXX I went to the escalation department and someone finally sent me an itemization. It only showed the amounts and dates of the payments, there was no principle and interest deductions and itemization on the document. I paid XXXX in payments on a 10 % rate and I owed on payoff {$54000.00} that is {$250.00} more than I purchased this boat for! This has happened to me before with USAA on a car loan. I ended paying it off in three phases. I put {$10.00}, XXXX on Principal and USAA used those funds for interest rather than the intended principal payments, 6 months later I put {$3500.00} and then {$1500.00} down. I requested an itemization for a {$16000.00} loan on a used XXXX XXXX XXXX and I never received it. Once again they told me their best rate was in the 4 % range and 6 years, I had a 16.6 % rate and I paid on this vehicle in 18 months. if I did not pay this amount toward principle I would never know what I actually paid for that car because I was never given an itemization from USAA on my payments. At 10 % 15 years {$54000.00} my payments should have been {$580.00}. USAA calculated this loan payment at {$580.00}. The number of months I paid I should have paid Month Principal Interest Total Paid Balance XX/XX/XXXX {$130.00} {$450.00} {$580.00} {$53000.00} XX/XX/XXXX {$130.00} {$440.00} {$580.00} {$53000.00} XX/XX/XXXX {$130.00} {$440.00} {$580.00} {$53000.00} XX/XX/XXXX {$130.00} {$440.00} {$580.00} {$53000.00} Instead, I owed more than I purchased for this boat. They have robbed me financially and broke laws. They have refused to give me an itemization showing principal and interest payments. Instead, they gave me just my payments and told me that is all they could give me! They now have robbed me twice on two loans and this is illegal!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 32164
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Vehicle was repossessed or sold the vehicle
Subissue:
Consumer Complaint: My vehicle was unlawfully repossessed ; I made a {$1300.00} payment and the company representative said I paid the wrong loan. I attempted to pay through accessing the account on my bank application, but the computer application would not allow me to change the amount. I called and spoke with a representative to make a payment of {$800.00}, but they said the minimum they could accept was {$1300.00}. They allowed me to make a payment arrangement which the letter included shows ; I paid more than {$800.00} and they still took my vehicle. The vehicle had heated seats which assist with my mobility ; I am a XXXX XXXX veteran with XXXX XXXX, and a number or other limiting conditions to my XXXX XXXX. I have banked with USAA for over 18 years, but they attempted to get me to pay off a collection agency after they took my vehicle. The XX/XX/XXXX letter they sent me said I owed money and when I called they attempted to transfer me to XXXX an outside collection agency. I didn't default on the terms for the modified loan which says you can lose the vehicle after 8 weeks of non-payment. I had been it communication with them, and even paid including late fees. It is reported on my credit the modified loan was 6 weeks late, not 8 weeks. They did not send me any notice before hand of their concern to take the vehicle. I need to find employment, and they need to remove XXXX and all other collection agency reporting from my credit reports with all bureaus. I would also like money returned to me to assist me with purchasing a replacement vehicle. They are causing hardship because the negative reporting is making my insurance costs higher, negatively affecting my credit, and employability.
Company Response:
State: GA
Zip: 30281
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A