Date Received: 2020-05-07
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: There is a balance of {$17.00} showing on my credit report but this had already been paid off.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: IN
Zip: 46260
Submitted Via: Web
Date Sent: 2020-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-06
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: see attatched FTC ID THEFT case XXXX I AM A VICTIM OF IDENINITY THEFT REPORTED TO USAA XX/XX/XXXX, XXXX see attatched usaa FRAUD CLAIM LETTER dated XX/XX/XXXX. I just got usaa credits for this fraud of XX/XX/XXXX. XX/XX/XXXX. TWO YEARS LATE!! XX/XX/XXXX spoke to XXXX of ID THEFT TEAM at usaa. He claims usaa is ( ** UNABLE to provide WRITTEN DOCUMENTATION WHO PLACED THE SAME UNAUTHORIZED TRANSACTIONS OF XX/XX/XXXX {$470.00} XXXX.?? HUH?? A BANK DOES NOT HAVE POSTING MERCHANT INFORMATION?? SORRY I DO NOT BELIEVE THIS XXXX. USAA IS NEVER HONEST. AGAIN USAA, WHO PLACED THE UNAUTHORIZED TRANSACTIONS THAT APPEAR ON STATEMENT AS XXXX CHARGES XX/XX/XXXX {$470.00} XXXX CONFIRMS XXXX DID NOT. PLEASE SEND VERIFYING DOCUMENTS TO MY HOME ADDRESS. I HAVE NO ACCESS TO THIS ACCOUNT. THANK YOU.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I am unable to reach USAA either by phone, chat, or email to designate a beneficiary for a savings account. Constantly redirected and then disconnected. Not even able to send email message or chat.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2020-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-06
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: # 1 Dispute case # : XXXX Card # ending in XXXX USAA Credit card Merchant name : XXXX XXXX XXXX ( XXXX XXXX XXXX ) Transaction date : XX/XX/2020 Transaction amount : {$110.00} Disputed amount : {$110.00} # 2 Dispute case # : XXXX Card # ending in XXXX USAA Credit card Merchant name : XXXX XXXX XXXX ( XXXX XXXX XXXX ) Transaction date : XX/XX/2020 Transaction amount : {$1600.00} Disputed amount : {$1600.00} This dispute is about me making a purchase on my credit card USAA in two separate transactions and the merchant that I purchased the trip from cancelled and told me to apply for a refund. I did apply for a refund however the company did not give me the refund back. I filed a dispute with the credit agency and did not help me out with dispute on the account. XXXX not follow there dispute policy which states that if service is provided, customer has the right receive full refund. This impact my credit in a negative way by increasing my credit balance decreasing my credit score. I am currently refinancing my house in which is also effecting my financial as it relate to COVID-19.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 21136
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-06
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: This particular account situation that is lately filing on my own credit document has a seriously unfavorable relation to my personal ability to obtain a present loan application. I highly recommend you generate verification that Credit Union has been reported completely in accordance with the Fair Credit Reporting Act regulations, it's really a serious problem to misreport. More confirmation of the aforesaid item too. My proper request must over, I was never 30 days/60 days/120 days late in any of my payments and I'm not greatly tuned in to the date opened so I prefer to ask you be investigated as soon as possible and confirmed to be correct. Thanks!
Company Response: Company believes it acted appropriately as authorized by contract or law
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Acct number XXXX XXXX XXXX Usaa Federal Savings Bank XXXX XXXX XXXX XXXX XXXX, Texas XXXX They robbed me charging me the full amount of insurance owed as if I should pay the full amount for the months ahead after I stopped paying them for the service. I should not be accountable for future insurance service that has been canceled. I want the debt exponged and paid in full receipt
Company Response: Company believes it acted appropriately as authorized by contract or law
State: MD
Zip: 20653
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: MY PRIVACY WAS BREACHED BY USAA. See attatched XX/XX/XXXX transactions of XXXX. USAA IMPERSONATED THIS MERCHANT PLACING THESE NEW PURCHASES AS XXXX. These are not transactions from XXXX. ( Someone used my private data from XX/XX/XXXX CREATING NEW PURCHASES I DID NOT PURCHASE AND XXXX DID NOT CHARGE. ) Kindly Note Referance # of the XX/XX/XXXX ( F ) ALL BEGIN LETTER F for previous fraud. WHO PLACED THESE UNAUTHORIZED PREVIOUS FRAUD TRANSACTIONS DUPLICATE OF XXXX FRAUD OF XX/XX/XXXX?? ON ACCOUNT XX/XX/XXXX??? XXXX MY PRIVACY WAS BREACHED BY USAA. USAA PLACES AND CREATES FRAUD TO CONSUMER ACCOUNTS PRETENDING TO BE MERCHANT.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: See attatched XX/XX/2018 CREDIT CARD FRAUD CLAIM date XX/XX/2018. ( USAA HAS HELD ME LIABLE FOR THIS FRAUD FOR TWO YEARS NOW. {$470.00} USAA CREDITS WERE NEVER PROVIDED UNTIL XX/XX/XXXX, XXXX ) USAA PROVIDED THE CREDITS FOR ABOVE CLAIM TWO YEARS LATE. XX/XX/XXXX, XXXX {$460.00} for fraud & {$100.00} for finance charges DOES NOT MAKE ME WHOLE. USAA HAS DESTROYED MY CREDIT DUE TO INACCURATE CREDIT REPORTING 3 TIMES CREDIT HAS BEEN DENIED FOR USAA FRAUDS NEVER RESOLVED. THERE IS MUCH MORE FRAUD. USAA NEEDS TO FINALLY BE HONEST. USAA OWES ME MUCH MORE THAN THE PROVIDED CREDITS. INTREST & RESTITUTION FOR DESTROYED CREDIT ON FRAUD REPORTED BY USAA. USAA THANK YOU FOR COVERING THIS TWO YEAR OLD FRAUD NOW PLEASE RESOLVE THE REST ** ( OF FRAUD REPORTED BY ME WITH WRITTEN DOCUMENTATION TO VERIFY I REPORTED THE FRAUD NOT USAA. )
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I am a victim of IDENINITY THEFT FTC case XXXX reported to usaa XX/XX/XXXX. See attatched XX/XX/XXXX XXXX Report # XXXX USAA account XXXX Date Opened XX/XX/XXXX Address ID XXXX First Reported XX/XX/XXXX Credit Limit {$3000.00} RECENT BALANCE AS OF XXXX XXXX {$3300.00} THIS ITEM ** REMAINED UNCHANGED ( WAS NOT OPENED BY ME ) PROVIDE ORIGINAL WRITTEN DOCUMENTATION OF XX/XX/XXXX OPENING THIS ACCOUNT VERYFYING MY SIGNATURE. See attatched XX/XX/XXXX USAA CONFIRMATION OF SETTLEMENT card end XXXX settled XX/XX/XXXX. This is the ONE AND ONLY ACCOUNT I OPENED WITH USAA. See attatched XX/XX/XXXX 1099 C DEBT DISCHARGED VISA/MSTR XXXX AGAIN, THIS IS THE ONLY ACCOUNT I OPENED WITH USAA.
Company Response: Company believes it acted appropriately as authorized by contract or law
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I placed an order with XXXX XXXX of Illinois in XXXX that should have shipped early in XXXX. The order never shipped and in XXXX I disputed the charge with my credit card provider USAA. USAA refused the chargeback as the business claimed that they were impacted by Covid 19, which may be true but they have taken my money and I received nothing in return and the plants can not be shipped at the appropriate time as the planting windows has passed.
Company Response:
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2020-05-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A