Date Received: 2022-04-12
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX dollars were taken out by us bank with no authorization for the funds to be transferred into another account. Us bank is now telling me that it will take 10 business days for them to review my dispute and determine whether or not I will get my funds back. This is totally unacceptable, they pulled the funds without authorization and now I have to wait to get my funds back. Where I come from that is theft...
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 725XX
Submitted Via: Web
Date Sent: 2022-04-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The original creditor for my account was XXXX XXXX XXXX which was subsequently bought or transferred to Elan Financial. Elan Financial is reporting that my payments were late in XXXX and XXXX of XXXX, despite me having documentation ( bank statements ) to show that phone payments were processed with XXXX XXXX XXXX each month through XX/XX/XXXX in the amount of {$51.00}, thus XXXX should not and can not in good faith report that I was delinquent in my payments to them. I was contacted by Elan Financial in XX/XX/XXXX who stated that they were the new creditor and would not honor the previous payment agreement I entered with XXXX XXXX XXXX to close my account and continue payments. At this time, I had a loss of income due to XXXX and shared this with the representative who subsequently enrolled me in a modification plan. A required XXXX faith payment was made to enroll in the program and there have been no missed or late payments since that time. I have made several requests to both Elan Financial and the credit reporting agencies XXXX, XXXX, and XXXX to have my credit report updated to remove the delinquent payment reporting due to the internal errors, my subsequent enrollment in the modification plan, and continued satisfactory payment history. The continued negative reporting is in direct violation of the following FCRA The Billing Errors-15 U.S.C 1666 ( b ) 15 U.S. Code 1681i ( 5 ) ( A ) ( i ) Removal of Inaccurate/invalidated Credit Information. Coronavirus Aid, Relief, and Economic Security ( ChChch ) Act, passed by Congress and signed into law on XX/XX/XXXX, XXXX20., contains a provision explicitly addressing the FCRA. Section 4021 of the Cares Act amends Section 623 ( a ) ( 1 ) of the FCRA ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) ). Now, a furnisher of data to the consumer reporting agencies that allows its customers to defer payments, make partial payments, modify credit terms, or make other arrangements for its customers affected by COVID-19, should not report the account as delinquent, but should continue reporting it as current, unless the account was delinquent before the COVID-19-related deferral or modification, and has not been subsequently brought current. These new reporting requirements are retroactive to XX/XX/XXXX, and do not apply to charged-off accounts.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 75034
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: we are a small business and recently had a email fraud committed at our account. We discovered that we had transferred a significant amount to the fraud U.S Bank account. As soon as we discovered, we filed complaint with the FBI and was able to freeze the accoun and the funds. Now the funds are at the U.S Bank and we inititated the recovery process. Inspite U.S Bank confirming that a ) the bank account is fraud and b ) the funds are frozen and still at the fraud bank account, are not returning the funds. It has been almost 2 months and the U.S.Bank refuses to remit the funds bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-11
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I received a fraudulent call about an account I never had. They said if they didn't reach me at home they'd need management or security present and to sign as a witness so I could be served documents pertaining to this debt of more than XXXX $ to U.S. bank which doesn't even exist where I am located. Said they'd been trying to reach me for days and if they didn't reach me tomorrow XX/XX/2022 between XXXX XXXX they'd send the papers back as denied to be signed. They only had the last 4 of my social and the last 4 digits of a non-existent account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-10
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: US bank closed my XXXX XXXX credit card with no reason given whatsoever. There was XXXX points on the account 's reward balance that I was denied access to. When I called the customer service, they were of no help at all, they kept telling me to call back at a different number and different time.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 076XX
Submitted Via: Web
Date Sent: 2022-04-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-09
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: I have, for various reasons, been in a position where I needed to overdraft my checking account. This has usually resulted from the use of multiple ATM cash withdrawals in amounts ranging from anywhere between {$40.00} - {$300.00}. US Bank has consistently allowed me to overdraft a total sum of more than {$1500.00} before my direct deposit retirement checks arrive to bring my account back into a positive balance. US Bank has consistently provided this overdraft protection of more than {$1500.00} for ATM withdrawals and debit card transactions and collected {$39.00} overdraft fees for each ATM or debit card transaction that results in, or adds to, an overdraft. On XX/XX/2022, I wrote a check fo pay my rent that would have resulted in an overdraft well below the {$1500.00} limit that appeared to have been established for my account, but US Bank returned the check unpaid. This action is likely to result in the loss of my home and other legal entanglements. I questioned the bank about their actions and was told that there was a different policy regarding overdrafts from paper checks as opposed to overdrafts caused by ATM withdrawals and debit card transactions even though all of these transactions are linked to a single checking account. I asked the bank to provide clear statements of company policy regarding these distinctions but they could not point to any written policy/procedure statement that a typical customer could rely upon to comprehend what seems to be a capricious and unreasonable distinction between the handling of overdraft protection based on transaction method ( check, ATM, ACH, etc ). Indeed, the main difference among these various methods for withdrawing funds seems to be strictly related to the amount of fee income the bank is able to generate from an unsuspecting customer. I have paid out hundreds, if not thousands, of dollars in overdraft fees to US Bank on ATM and ACH transactions. The bank seemed to have no problem with me paying $ XXXX in overdraft fees for multiple items but suddenly balks at providing overdraft protection when the financial instrument is a single check? It appears that the bank is intentionally trying to maximize its fee income by incentivizing multiple transactions of a certain type that result in overdrafts and. at the same time, maintaining the position that these overdraft protections only apply when using an ATM or debit card but not when the consumer opts to write a check. I doubt if most consumers have been told, and even fewer may understand, the banks rationalefor this distinction. The whole setup seems very reminiscent of the process XXXX XXXX XXXX utilized several years ago to decide the order in which checks were processed. XXXX XXXX XXXX was accused in a class action lawsuit of trying to maximize fee income by paying out large checks first so they could collect more overdraft fee income from a group of smaller check amounts that would be paid as overdrafts. I was one of the primary class action litigants in that case against XXXX which eventually settled by paying out millions in restitution to its customers for its bad actions. US Bank needs to establish a clear, concise, and user friendly policy and procedure for its application of overdraft protection, and should, as many other national banks have already done, reduce the large fees and the number of fees that their bank can collect from the average consumer.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NM
Zip: 87108
Submitted Via: Web
Date Sent: 2022-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-09
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: This is the 10th Time Elan Financial " willfully and fraudulently '' reported credit card balance on the closing date XX/XX/2022. The balance is {$9.00} - NOT {$74.00} as of XX/XX/2022. ( See attached ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92887
Submitted Via: Web
Date Sent: 2022-04-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: XXXX XXXX has two ( 2 ) accounts with USBank that are being erroneously reported - a personal loan account, and a revolving credit account. Around roughly XX/XX/XXXX XXXX XXXX was in the process of marital separation from XXXX XXXX. XXXX XXXX sought to place a personal loan with US Bank into forbearance or obtain deferred payments, but was told that no option was available at the time by an in person representative. In the following months, XXXX XXXX was put under the false impression by US Bank branch representatives that she had to pay the cumulative amount of all of her missed monthly payments for US Bank to stop reporting XXXX XXXX 's personal loan account as being delinquent i.e. if she missed a XXXX XXXX monthly payment, next month she would have to pay a full {$800.00} to not be considered delinquent, and the next month she would have to pay {$1200.00} to not be considered delinquent. Unfortunately, XXXX XXXX was unable to make these cumulative payments in the amounts falsely purported by her US Bank representative. In XX/XX/XXXX, XXXX XXXX 's personal loan account was placed in a " charge off '' status ; ultimately, a {$1700.00} settlement was reached with US Bank in XX/XX/XXXX that XXXX XXXX successfully paid off. With proper counseling after a XX/XX/XXXX credit pull for an apartment rental, XXXX XXXX has been informed that she would have been able to make payments of her regular monthly amount on this personal loan account in order to not be considered delinquent beyond the XXXX XXXX month that she was unable to make a payment and was denied both forbearance or deferral. The XX/XX/XXXX report also shows that US Bank continues to report XXXX XXXX 's personal loan account as in an active " charge off '' state at the time it was pulled, despite the settlement coming 4 full months earlier in XX/XX/XXXX. Both issues of falsely purporting that forbearance/deferment, as well as the issue of continued false reporting of the " charge off '' state, are at issue on this account for XXXX XXXX. Ultimately, USBank continues to harm XXXX XXXX 's credit, both by denying her the ability to be afforded her contractual right to forbearance and/or deferred payments without negative credit reporting, and USBank also continues to harm XXXX XXXX 's credit to maintain her account in a " charge off '' status after both parties have engaged in a bilateral settlement agreement. Additionally, on XXXX of XXXX, XXXX XXXX sought forbearance and/or deferred payments on a US Bank credit card account due to unemployment challenges stemming from COVID-19. XXXX XXXX was again misinformed by USBank staff in person, and not permitted to place the account into forbearance or obtain deferred repayment. As a result, XXXX XXXX 's credit card account was reported by USBank as delinquent, when no negative reporting would have been more appropriate given that XXXX XXXX was negatively impacted by XXXX and sought a short term forbearance or deferment. XXXX XXXX requests that this account reflect forbearance being granted for all payments between XX/XX/XXXX to XX/XX/XXXX, ultimately reporting on time payments and correspondence with US bank XXXX this period, in order to reflect her attempt to obtain her contractually obligated right to forbearance or deferment during this period. Upon receiving her updated credit report during an apartment application in XX/XX/XXXX, XXXX XXXX sought counsel about the reasons for her low credit score. XXXX XXXX, along with XXXX XXXX, reached out to US Bank both via phone and writing over a dozen times in XX/XX/XXXX and XX/XX/XXXX to request resolution for their errors at the lowest level possible by directly engaging the USBank and XXXX teams ; during these correspondences, XXXX XXXX offered to compensate USBank for monies that they felt they may have been owed on either account in exchange for accurately representing that XXXX XXXX 's credit reporting should not reflect any missed payments after she sought forbearance/deferment. When XXXX XXXX and XXXX XXXX spoke with US Bank 's legal team " XXXX '' in XX/XX/XXXX, the latter initially recognized that XXXX XXXX 's personal loan account in a " charge off '' status should be modified and agreed to look into the other concerns. However, US Bank made no attempt to investigate upon frequent follow up calls from XXXX XXXX and XXXX XXXX, and merely obfuscated their error by having US Bank refer XXXX XXXX to XXXX and XXXX refer XXXX XXXX to US Bank. After a multitude of attempts via phone, XXXX XXXX sent a written request sent via fax regarding her accounts on XX/XX/XXXX, US Bank bizarrely responded with a letter indicating that no mistakes were made by their team on XX/XX/XXXX ; this letter asked XXXX XXXX to direct her inquiry to a USBank line of business that she had already corresponded with. As a result of XXXX XXXX 's fatigued with US Bank 's games and obfuscation, XXXX XXXX relies upon reporting these matters to the Consumer Financial Protection Bureau to gain the reasonable resolution of returning her reported credit scores to a status showing correspondence and accurate payments on each of her US Bank accounts dating back to XXXX. On XX/XX/XXXX, XXXX XXXX submitted complaint XXXX on XXXX XXXX 's behalf, and included a letter demonstrating XXXX XXXX 's authorization for XXXX XXXX to represent her interests regarding USBank 's failure to resolve her complaints mentioned herein. USBank incorrectly purported that they needed authorization to address XXXX XXXX 's complaint, and unilaterally ended the complaint process. This complaint is resubmitted so that USBank properly attends to XXXX XXXX 's concerns.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-09
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: During the home buying process, my lending company ( US Bank ) sent my home appraisal to the seller without my authorization and approval via email in which I received a courtesy copy of it on XXXX XX/XX/2022. When I questioned the loan officer about why my appraisal went to the seller, the loan officer replied he did it as a " courtesy ''. I have purchased and sold numerous homes and never once have I had a situation where my lender reached out to the seller providing them with any documentations as a " courtesy ''. In addition, a previous conversation with the Loan Officer when questioning about where the down payment would be coming from in the form of 25 % of the house, the loan officer stated that US Bank had to verify that i was not a " drug dealer '' which was offensive since i am a minority.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2022-04-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-09
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: My loan had a maturity date of XX/XX/2022. I called the company & told them I could only pay {$1000.00} for XX/XX/2022 & would pay the remaining {$1100.00} in XX/XX/2022. The customer representative told me that would be fine & no report would be sent to the credit bureau as long as the final payoff was paid in XX/XX/2022 And no late charge would be assessed. I paid the final payment on XXXX but a few days prior to that, I get a notification that my credit score had decreased like XXXX points due to my account being 30 days past due. That is completely insane & unfair on what they did to me after they said that would not happen. I have been a good, loyal customer & now have paid off the loan in full. I would truly appreciate if they would reverse that 30 day past due because it was not & that would help my credit score tremendously!!! Please Help!!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31601
Submitted Via: Web
Date Sent: 2022-04-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A