Date Received: 2023-01-27
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: On XX/XX/XXXX I made a balance transfer to an Elan financial Services credit card with a XXXX percent promotional rate for XXXX months. I do not typically use the card for day to day use. in XX/XX/XXXX I made a charitable donation for {$20.00}. XXXX days later on XX/XX/XXXX, the company assessed a {$1.00} fee for minimum interest on the {$20.00} donation - 5 % interest or 60 % annualized interest for the same billing cycle. My current purchase APY is 18.24 % as noted on my statement. On XX/XX/XXXX I contacted the company to inquire about the charge and the woman on the phone insisted this is their standard practice. I have never been charged interest within the same billing cycle, never mind XXXX the stated rate.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 022XX
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Problem getting a card or closing an account
Subissue: Trouble getting a working replacement card
Consumer Complaint: Four Visa prepaid debit cards were purchased for my personal use at XXXX grocery store around XX/XX/2022. Each card was initially loaded with {$500.00}. Shortly after purchase I registered and activated the cards at XXXX At or around XX/XX/XXXX I tried to use the cards at XXXX and the cards did not work. At this time I called the number on the back of the card and spoke to a representative. The customer service representative said that the card was potentially compromised and a new card would be issued. I verified my personal information including address with the rep and she said a new card would be sent out and arrive within 1-2 weeks. I repeated this process for all 4 cards. The four replacement cards never arrived after 3-4 weeks, so I called in again. The rep said that the cards may have been lost in the mail and that new replacement cards would be sent again. Again I had to make this same call four separate times for each card. After another 3-4 weeks passed, I had yet to receive any of the cards so I called in again. The rep again said the cards might have been lost in the mail and that she would need to replace a second time. At this point I did not believe these cards were lost in the mail as the likelihood of this happening 8 times is extremely small. On all four separate calls with customer service support I asked to speak to a supervisor - and all four times I was told they were either on break or busy with another customer. The rep each time assured me this would not happen again and processed a replacement for me. I had to repeat this phone call 4 times ( they can't process more than one card at a time ) Amazingly, after another 3-4 weeks these cards again never arrived. At this point my frustration is through the roof and I called about 2 of the cards. The rep for each card said that it would be best to change my address on file to see if the cards will arrive at a new address. For these two cards I updated my address to a XXXX box I own. I received a change of address form in the mail but after 3-4 weeks the replacement cards still haven't shown up. Over 3 months have passed since the original purchase of the 4 {$500.00} cards and I've attempted to replace 2 of the cards 4 separate times and the other 2 cards 3 different times and nothing is working. I believe I have gone above and beyond to attempt to resolve this with the company and I would appreciate any help to resolve this matter. I can provide all card # 's when necessary. I still have they original 4 physical cards in my possession. Ultimately I would either like these cards activated so that I can use or 4 new cards to be actually sent to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48642
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I would like to report Predatory lending against US Bank and file a complaint against US Bank Credit Card XXXX plan. I am a current US Bank credit holder and signed up for extend pay plan in error XX/XX/2022. I immediately contacted the bank the next day to cancel plan and could not receive any assistance. US Bank XXXX is a deceptive plan set up to harm consumers and cause additional debt. US Bank XXXX does not allow consumers the option to cancel or make affordable flexible payments. I have made several attempts to resolve this issue with customer service and also visited US Bank branch to receive assistance. I can't afford the monthly payments of {$700.00} and $ 800 monthly payments in additional to all the other fees associated. I would like my XXXX plan to be canceled and make regular monthly payments.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I signed up for a checking account with US bank about four months ago. $ 5000 monthly limit for external transfers, {$1000.00} daily trasnaciton limit. I am unable to make external transfers out of my account and need to be able to pay rent from my ( external ) XXXX checking account. US Bank won't let me withdraw my money to the XXXX account. When transferring, I get a message saying " The transfer amount you have entered exceeds the daily limit for XXXX XXXX XXXX XXXX. '' But I am not over the limit, which is $ 5000 monthly and {$1000.00} daily. I called the bank customer service line four times and they were unable to resolve my issue. First I was told the limit would not be raised, and that I could only do {$1000.00} a day. I bregrudingly accepted that and resolved to send {$1000.00} a day. The first {$1000.00} transfer was successful, and received in my external account, but I've been locked out of being able to make transfers since then when I sent that transfer request on XX/XX/XXXX. I cant even transfer in XXXX segments. After calling three times and the issue not being resolved, I filed a complaint and let the bank know on XX/XX/XXXX that a complaint has been made.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55104
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-27
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: To : PCFB From : XXXX XXXX XXXX RE : US BANK XXXX XXXX - Violation of Truth in Lending Disclosure Act - failure to disclose correct interest rate " cap/ceiling '' during due diligence in choosing financial product from XX/XX/XXXX to XX/XX/XXXX I have attached : - Detailed/summary chronology of events with supporting document references, from XX/XX/XXXX when I began due diligence in managing my current HELOC -- - through to today, XX/XX/XXXX. - files containing key emails - the original cover letter complaint submitted to XXXX XXXX, VP US Bank - XX/XX/XXXX Meeting summary As of today, my case is being forwarded to the US Bank Wealth Management ( WM ) Loan Escalation Department following a XX/XX/XXXX meeting with the VP XXXX, however I do not know who that is ( person, position, contact information ), have not been able to find that contact information on their website, and have not heard from anyone formally to this effect - I have only a text from my business banker who has tried to keep the complaint moving forward. Starting in XXXX of XXXX I began due diligence in finding the best financial vehicle to replace my then HELOC ( $ XXXX ) to avoid inevitable increasing interest rates ; I wanted to lock in or cap my interest rate at the then low rates. I was told I had an interest rate cap of XXXX % on my current HELOC for 10 years ; I confirmed that information by follow up email and decided to stay with my current HELOC believing that the interest rate would not go over XXXX % [ I recall it was XXXX, but can not find my notes from the meeting ]. In XX/XX/XXXX, I contacted my personal and business banker about getting an increase in my HELOC to $ XXXX to cover home improvements ; terms were reviewed by email. My personal banker recommended, " reworking [ my ] current HELOC and increasing the limit. I was referred then to the Wealth Management dept. and they handled finalizing my application ( they later acknowledged there was no " hand off '' of information about terms, etc ), the appraisal and the closing. The XXXX representative did not review terms with me at any time until the XX/XX/XXXX closing during a verbal review. When discussing the " variable rate '' terms, I asked, " What is the interest rate cap ; I couldn't find it in the agreement? '' The XXXX rep answered, " Its essentially the same as your current HELOC '' I stated, " I want to know exactly what it is. '' She stated she would look it up and get back to me within the grace period [ if it is different than my original HELOC ]. She did not communicate that to me until I asked again, XX/XX/XXXX, she answered a day later, " My research indicates that it is 18 % ''. I learned later this is the XXXX XXXXXXXX mandated ceiling, which was not stated to me with either HELOC. Since that learning, I have worked with my business banker as advocate to determine what had happened. The list of activities are detailed in the attached file, and references supporting emails. This information ( including copies of all email exchanges referenced in the chronology ) was provided by me in email to the XXXX XXXX on XX/XX/XXXX. I have not had any communication from her since a XXXX phone conversation. My business banker scheduled a meeting on XX/XX/XXXX with the personal banker, the XXXX rep, the VP and I included my personal Financial Advisor who attended as witness, observer and note taker. See detailed meeting summary. My complaint was forwarded to the Wealth Management Loan Escalation Dept. but I know that only through a text from my business banker who now is no longer involved ( not his dept. ). I can not find the name, contact information for this dept. It is roughly three weeks since I was told someone would contact me and I have had no communication from US Bank. Given that I am eight months in process, having experienced delays, failure to return calls, respond to emails, etc., I am not confident that US Bank is going to resolve my complaint. The impact : after diligent effort to secure low interest HELOC/loan terms with US Bank as a high performing customer for over 20 years, being a reliable businessperson ( XXXX in finance ), a college professor teaching economics and finance for 7 years, a C-Suite healthcare executive for XXXX XXXX, and a reliable historian ( 99 % recall of meetings ) ; my interest-only payments have gone from {$600.00} to {$1800.00} ( 9 % ) when I thought/was told I was in a HELOC with a XXXX % cap for 10 years. I am filing this complaint to secure CFPB external proctoring of US Bank process, lacking an internal advocate or contact. If necessary, I will need an attorney whose scope of practice includes this issue. Key Players : Personal Banking Officer - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX - XXXX XXXX : XXXX XXXX XXXX XXXX - XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40324
Submitted Via: Web
Date Sent: 2023-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-28
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: US Bank reversed a provisional credit on XX/XX/23 before I received my {$210.00} refund from XXXX. As basic as it gets. They admitted to that being backward but did not solve the problem. So now I am short that in my account and NO refund yet. This creates a financial hardship with bills to pay.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85013
Submitted Via: Web
Date Sent: 2023-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I would like to know why it takes a long period of time to receive and have access to a refund when you make a debit purchase from your checking account and get a refund. It seems that the bank keeps your transaction pending for a few days before you have access to the money thats been refunded. I made a purchase and the merchant mistakingly charged me twice. Its gon na take a few days before I can access the money, even though its been turned in. This doesnt seem right because when you make the purchase, the money is instantly removed from your account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I had a credit card through us bank that was set up i. auto pay XX/XX/2022 before any purchases were made. I called I. XXXX after receiving a notice that my bill was not paid. They told me they made a mistake and reversed late fees. At that time, I confirmed with the rep that the card was on auto pay and they said yes. 3 months later I receive a notice saying the card
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 551XX
Submitted Via: Web
Date Sent: 2023-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: RE : Property : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX This complaint is about how funds were applied to the subject mortgage and why there is a partial claim lien on the property. I received a grant from XXXX the XXXX XXXX assistance in XX/XX/2022. My mortgage loan was reinstated with {$12000.00} and I was scheduled to receive six months of payments which added up to {$4300.00}. My total XXXX assistance through XXXX the XXXX added up to {$17000.00}. However, it appears, my loan was reinstated prior to receiving the XXXX the XXXX assistance using a partial claim in the amount of {$11000.00} in XX/XX/2022. I spoke with XXXX XXXX | XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and she has confirmed the XXXX XXXX XXXX monies were paid out to US Bank for my mortgage loan. Since it appears both monies were applied to my mortgage loan, the math does not make sense on what my balance owed on the mortgage would be given the initial loan amount was only {$100000.00}. Questions : XXXX ) What happen to the monies from XXXX XXXX XXXX XXXX ( {$17000.00} ) XXXX ) Shouldnt the partial claim lien have been removed from the mortgage account? The reinstatement amount that was given to XXXX the XXXX should not have been so large if a partial claim was used to reinstate the loan.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-01-26
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: We have had almost {$17000.00} stolen from us due to the misinformation given to us by USBank. This money is meant to feed and care for our children and help cover our relocation costs after this move but at the moment we are in dire financial straights. We listed our house for sale, mortgaged with USBANK, in summer of XXXX. In XXXX we called to find out what was in our escrow account as we were considering a offer and our realtor suggested we look at what our escrow refund might be. We called USBank to ask about the escrow account and were told the account had {$4900.00} in it, on our realtors recommendation we asked if everything had been paid out already and were told yes. So we expected the refund to be fairly large since they said everything had been paid. That offer fell through so we didn't close in XXXX as we hoped. In XXXX we had another offer. We called for a payoff amount so that we would know what offer to accept. We had taken a Covid forbearance in XXXX, which we knew would be due to be paid on sale of the house. We asked specifically when we called for the payoff, if that covid forbearance amount was included in the payoff amount given, and were told by multiple people that it was included. The amount we were given in XXXX for the payoff was {$130000.00}. Based on that amount and the expected escrow refund we accepted an offer in XXXX. XX/XX/XXXX, we noticed the escrow amount had plummeted down to {$570.00}. We were shocked and angry so called to find out what was going on. Discovered that disbursements were made mere days after we were told all of them had already been made in XXXX and had continued to be made through XXXX. This left us with a pittance of the refund we had been told we could expect. We called multiple times and all they could tell us was too bad, what's there is there. We were never transferred to an escrow agent, or anyone in that department, we took what they said at face value and made financial decisions based on the numbers they gave us and the expectations that were given as well. Closing was set for XX/XX/XXXX, but when we received the closing disclosure form we saw the covid forbearance separated from the mortgage payoff amount in the form of a HUD loan, listed at XXXX, this brought our total payoff amount to {$140.00}, XXXX. All of that coming from our profit. We called USBank, who sent us to HUD, who sent us back to USBank, everyone saying too bad that's what's there is there and we can't change anything. We called again and filed a complaint after talking to multiple senior agents and supervisors in the escalation circuit. We were told along the way, by the staff and with condescension, that everything is our fault for just making poor business decisions. That complaint XXXX result in reviewing phone calls but will take up to 30 days and at this rate they XXXX say the same things even if they review their agents call records telling us what we've said. At this point I have no confidence in USBank or their staff to make this right and am relying on others to step in and get our money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23228
Submitted Via: Web
Date Sent: 2023-01-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A