Date Received: 2023-03-26
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I opened a US Bank business account online and had my account by telephone with my documentation faxed. Unfortunately this business account was poorly managed by US Bank right from the start. First, despite being told that i was a sole proprietor they seemed to have opened an incorrect account for me as an LLC. I took some business trips to the XXXX in XXXX and XXXX of XXXX and my card had multiple issues with billing error and duplicated transactions and unauthorised use. I disputed many transactions and informed the bank due to business I was overseas on a very long trip on more than one occasion. Remarkably, US bank then sent forms for some of these to be signed and mailed sent to my US mailing address and these were not received by me until XXXX of XXXX. I faxed back all the forms signed but US bank reversed all provisional credits. Even more problematic was that US Bank then closed my account, restricted access to my funds, and then would not allow me to call the bank and enquire about my money and would not let me file any new disputes or would not let me send police reports to support my legitimate claim. They have also not allowed me access to my bank statements so I do not even know what fraud transactions to dispute if they allowed me to discuss my own account, which they have not done. All of this violated federal and state banking laws and every time I have tried calling to fix this I am given the runaround. US Bank has treated be very shabbily and I am appalled. Moreover, I am owed a refund off not insignificant amount of money from this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90503
Submitted Via: Web
Date Sent: 2023-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Inaccurate and incomplete information on my credit report that has been reported by US Bank. Below are the details of the issue : 1. Both XXXX and XXXX reports show the correct balance information of {$65.00} as of XX/XX/2023 update, while XXXX is showing incorrect/old balance information of {$0.00} as of XX/XX/2023. 2. Despite repeated attempts to contact US Bank, I have not received a satisfactory response, and my dispute has been ignored by them. 3. I have also filed multiple disputes with XXXX, but each report has been returned with the same unfixed and improper response for SIX TIMES, stating that the information reported by US Bank is accurate. 4. As per the Fair Credit Reporting Act ( FCRA ), it is the responsibility of credit card companies to investigate any disputes and to correct or delete any inaccurate, incomplete information within 30 days. However, US Bank has failed to comply with this law, and returning the dispute with unfixed incorrect information does not count as a resolution. I demand that the CFPB investigate this matter and take appropriate action against US Bank to correct the inaccurate and incomplete information on my credit report. This situation has caused me significant stress and inconvenience, and has also negatively impacted my credit score.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 201XX
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In Accordance with the Fair Credit Reporting Act, XXXX XXXX Account # XXXX and US BANK Account # XXXX, have violated my rights. 15 USC 1681 Section 602 states I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose. Again, these accounts have violated these above rights
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 061XX
Submitted Via: Web
Date Sent: 2023-03-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: US Bank notified they were closing my account due to suspicious activity. When they investigated the situation, the fees that were charged were reversed and I was cleared of abuse. But they stated that they were still closing the account. I had to file another claim that was finalized on XX/XX/XXXX it was ruled in my favor but the account has not been closed yet and I still dont have access to my money. Im behind on my payments to my credit card, I want those fees reversed and these derogatory statements removed from my credit. I need my money now. I cant afford to wait anymore.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90016
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have already submitted claims highlighting issues with how Funds was taken via bank account linking and yet US Bank has failed to resolve the matter. I had to resort to going back and checking the legal requirements. Legally The maximum loss sustained by a customer should be no more than {$500.00}. Yet I lost {$9500.00} XX/XX/XXXX and XX/XX/XXXX. Similar transactions on XX/XX/XXXX was credited. This does not make any sense and is illegal. I had a chat with my branch manager and he reassured me that I will get my money back. He called Fraud Department and they asked him to refile the claims. He did. This was on XX/XX/XXXX. Since then I have called Fraud few times as of my last follow up. The person said I will get a generic letter stating my claim was denied and marked and duplicate. I also asked the person for investigator 's report on reasons for this. She said they can not do that. As a customer I have a right to know why some claims were approved while others were denied yet they are all Fraudulent transactions made to to an external account. Now All this has lots of legal issues. 1. Disclosure was not sent to me when account was link 2. Disclosure was not sent to fraudster. 3. I am limited to my losses because this is Fraud and is covered by 1978 federal rule called Regulation E for electronic funds transfer. 4. Aside from legal issues with the process it has has security lapses on many fronts. 5. Once user logs in the person should not be elevated to most privileged where they can do anything. Also user should not allowed to log in from another location IP and not have 2FA sent to the mobile device. Please note emails alerts are less secure than SMS for ex when someone takes over your email god forbid then they have it all. Also emails as noted by US Bank stuff usually end up flagged as SPAM, Let me note by saying everything I call US Bank they have told me emails will be sent please search your SPAM! Now when these email alerts were sent I was not expecting the emails so obviously I did not look into SPAM. ONLY way I found out as noted before was logging in that one night. Under a 1978 federal rule called Regulation E, banks are required to make clients whole if their money is stolen from a consumer account through an electronic payment initiated by another person. Since Reg E was written well before payment apps existed, The Bank is supposed to hand over. Here is the link outlining liability for the customer. https : //www.consumerfinance.gov/rules-policy/regulations/1005/6/ Guideline were not followed when account was linked again this does not follow legal practice as stipulated under the act. ( a ) Conditions for liability. A consumer may be held liable, within the limitations described in paragraph ( b ) of this section, for an unauthorized electronic fund transfer involving the consumer 's account only if the financial institution has provided the disclosures required by 1005.7 ( b ) ( 1 ), ( 2 ), and ( 3 ). If the unauthorized transfer involved an access device, it must be an accepted access device and the financial institution must have provided a means to identify the consumer to whom it was issued. Here is another link on E Transfer regulations. I was baffled and thought we had no regulations or act to protect customers from Bank Fraud in regards to E Transfers hence I had to do more research. IMO US Bank fraud department needs to be better trained in this regards and not be reading off a script to give a silent treatment to their customers and expect customers to GIVE I NEVER GIVE UP ITS MY HARD EARNED MONEY THAT SOMEONE STOLE AND US BANK SHOULD BE MORE RESPONSIBLE.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55303
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: On XX/XX/2023 and imposter attempted to open credit card accounts using my name and Social Security number from two different banks. One was XXXX XXXXXXXX XXXX XXXX in XXXX XXXX Iowa and the other was Elan financial services/XXXX in XXXX North Dakota . I did speak to sale in fraud department at XXXX XXXX and he saw the application but said it was denied. Elan financial services told me they did not see any application attempt on my credit, yet XXXX XXXX shows a hard pull. Neither of these attempts to get a credit card were done by me, so I am disputing both of them and request to have any points docked from my credit score reinstalled please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My husband died XX/XX/XXXX. We held 3 checking accounts with USBank that are joint and payable on death - combined amounts totalling around XXXX XXXX. My primary credit card is through USBank, and I do a lot of bill pay through them online. When I took in the death certificate last week to report the death as required, they cut off access to all my accounts and froze them. Said I needed to provide proof of survivorship, proof of estate, or other such legal documents to unfreeze my own money. This is not a valid legal requirement. My attorney quickly drew up papers showing I'm surviving account holder and sole executor. I should have access again next week after quick legal process- but I should not have to go through this. It's sexist, for one thing, and will be especially unfair to surviving dependents who are financially stressed. An XXXX from USBank life events dept emailed me and also attempted to reach me by phone. Of course their business hours work in a different time zone, so I could not speak to her personally. I've answered an email and said I was very dissatisfied. No real dialogue with anyone up to this point except with local bankers that froze the account. I am a well-off widow with access to other funds and I can afford attorney fees. What about a widow who is NOT so well off, and whose partner dies suddenly? What's happening to the bills that should have been autopayed last week? This practice is wrong on so many levels... It should be resolved soon for me, because I have been aggressive, but the whole thing is just preposterous.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83843
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-25
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I received a mail advertising the Fidelity visa signature card handled by Elan financial services. Advertised was 0 % promotional Intro APR for 12 months on purchases and 0 % APR for balance transfers made within the first 30 days of opening. Received my card on XX/XX/XXXX, did XXXX balance transfers on XX/XX/XXXX ; 3 % balance transfer fee was applied and I got charged for interest at the end of the month for $ XXXX XXXXI called them and they said my account never had promotional APR in the first place. On XX/XX/XXXX, I receive another similar advertising mail saying the same promotions - 0 % promotional intro APR as well as 0 % APR for balance transfers. I feel I got scammed here and want my money back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48152
Submitted Via: Web
Date Sent: 2023-03-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-26
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I checked my credit report and found a hard inquiry on my credit report from a US bank on XX/XX/2022. I have never done any business with a US bank and do not know why they put a hard inquiry on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84103
Submitted Via: Web
Date Sent: 2023-03-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-03-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had monthly recurring ACH transaction on my checking account that I didnt notice until recently when I was doing my taxes. It went back to XX/XX/2022. I normally dont look at my checking because there arent many transactions. So my bank. US Bank would only refund this years transactions saying they are only responsible for 60 days. These transactions were XXXX per month so Im out over {$1000.00}. Im XXXX living on a fixed income so that loss really hurts. The company that was withdrawing was XXXX and the company behind that was XXXX XXXX, looks to be a XXXX company if you check their site on the web, all thru the XXXX XXXXXXXX XXXX. There was no notification of a new ACH when this was set up. So all a group has to do is get your account number from a used check, which is terrible. I hope you can help me get my money back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85750
Submitted Via: Web
Date Sent: 2023-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A