Date Received: 2023-05-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: To whom it may concern, I have an FHA mortgage with US Bank Account number XXXX. I was under forbearance and applied for the XXXX XXXX program in XXXX. I was since then approved for XXXX XXXX and the funds were received by US Bank on XX/XX/. They are not applying the funds to my account. It is now XX/XX/XXXX and they still have not applied it. Furthermore, they arbitrarily set my account up on a mortgage assistance program with a trial period of three monthly payments starting XX/XX/XXXX. I called them on XX/XX/XXXX to let them know to remove me from this program and they informed me to email them at XXXX requesting I be removed. I did not sign anything from them for this program as I told them I was working with XXXX XXXX. After a couple weeks I called back on XX/XX/XXXX and they spoke to XXXX at US bank. She said I needed to email and then one week later call to request that I be removed from the trial plan. She in that conversation submitted a request for me to be removed. I believe they are trying not to apply the Funds sent to them by XXXX XXXX since they erroneously set me up for the trial plan through them. To date they still have not removed me nor have they applied the much needed funds already sent to them. Please help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20878
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: The US bank charged me two late fees of XXXX dollars total on a balance of XXXX cents. I had called to get a late fee reversal, and on XX/XX/XXXX they reversed a fee of XXXX dollars but left a fee of XXXX cents that I thought was also included in the reversal. I was not charging that card and thought I did not need to make a payment. Now I have two late fees of XXXX dollars due on my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 454XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Managing an account
Subissue: Problem with fees or penalties
Consumer Complaint: US Bank acquired my CD when they purchased XXXX XXXX XXXX. US bank renewed my CD without notice for 30 months at 0.05 %. To close the account they now demand a penalty of over {$8000.00}. How can this be legal?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 712XX
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-17
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I, XXXX XXXX XXXX, agent to and beneficiary of the Principal, XXXX XXXX XXXX ( Principal ), have evidence of federal consumer and banking law violations committed by U.S. Bancorp ( Creditor ) in connection to the extension of credit to the Principal for the purchase of a XXXX XXXX XXXX ( Collateral ) on XX/XX/XXXX. It has come to my attention, after researching the United States Codes ( USC ), the Uniform Commercial Codes ( UCC ), and conversations with multiple bankers, that I have evidence the Creditor received payment-in-full from the Principal in the form of a promissory note which is the enclosed Contract, a negotiable instrument according to UCC 3-104 and can be accepted as a deposit to the Creditors bank account in exchange for credits according to 12 USC 1813 ( l ). Also, since the Contract included a promise to pay the Finance Charge, the Creditor has also already received the Finance Charge in full in the form of credits exchanged for the promissory note. This is only possible because the promissory note is evidence of debt and is secured by direct obligations of the United States according to 12 USC 347c. The Creditor used the promissory note to receive credits from the US Treasury in the same way banks receive a US dollar bill, which is also evidence of debt, in exchange for credits to a bank account. Although the Creditor has already received payment-in-full from the Principal through the promissory note, the Creditor willfully and knowingly created false and misleading statements mailed to the Principal in order to receive additional payments from the Principal. 15 USC 1605 clearly states the Finance Charge is the sum of all charges in connection with a consumer credit transaction. Since the Creditor created charges in addition to the Finance Charge they already received, this is a violation of 15 USC 1605 and the Creditor is subject to civil liability pursuant to 15 USC 1640 and criminal liability pursuant to 15 USC 1611. In regard to the principal balance shown in the enclosed Statement, it is presented to the Principal as a remaining amount owed by the Principal to the Creditor. The principal balance is actually a credit balance owed by the Creditor to the Principal. This is evident from the Creditor having to adhere to the Generally Accepted Accounting Principles ( GAAP ) pursuant to 12 USC 1831n ( a ) ( 2 ) ( A ) since they received the promissory note as an asset on their books. To legally offset the asset ( promissory note ) received from the Principle, the Creditor securitized the promissory note by creating a liability owed to the Principal in the form of a debt instrument/bond. Therefore, the principal balance belongs to the Principal. According to 15 USC 1666d, the Creditor should have credited the credit balance to the Principals account, refunded to the Principal upon the Principals request and made a good faith effort to refund the remaining credit balance to the Principal by cash, check, or money order. Since the Creditor did not act according to 15 USC 1666d, they instead fraudulently attempted to receive additional payments from the Principal. As a result, the economic effect of the Creditors actions is similar to counterfeiting, swindling and stealing from the Principal.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77584
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: On XX/XX/XXXX it became evident to me that I had been in communication with a US Bank loan officer who is not authorized to handle my application and whose status as loan XXXX is not active. I had sent many personal financial documents about myself and my husband 's personal finances and my husband 's business to his US Bank affiliated email address. The US Bank representative I spoke with in regards to my concerns- XXXX XXXX XXXX me that no one has access to said personal information because the email I sent these documents to is a protected US Bank email address that no one has access to. This information is incorrect as the officer in question had communicated with me and responded to emails from said email address and clearly had access to our private information. I am concerned for the privacy and safety of my own and my husband 's personal and business information that is in the possession of a person who is unauthorized to handle this information and whose intention is not clear. I am concerned about retaliation by said individual for filing this complaint, as he was in violation of the law. I am concerned about the mishandling of this situation by the bank 's representative, XXXX XXXX by providing me wrong assurances of our information 's safety. I am also concerned about why they allowed an unauthorized officer access to a supposedly protected email address. I believe we have been disadvantaged by the time wasted communicating with an unauthorized loan officer and by the time wasted figuring out the situation we were in and how to handle it. US Bank indicated they are unwilling to honor the information provided to us by by the unauthorized officer and that we would have to start the application process from scratch. Throughout this time interest rates had substantially gone up and we were unsettled about the safety of our information and how to proceed. Here are the details below : on XX/XX/XXXX, was my first contact with US Bank and the region 's construction specialist : XXXX XXXX, using his US Bank affiliation. I spoke with XXXX XXXX on the phone ( XXXX ) in regards to the application process for a construction-to-permanent loan with US Bank for myself and my husband. We discussed the application process and required documents. I received an email from XXXX XXXX US Bank email account ( XXXX ) detailing said process and required documents. On XX/XX/XXXX I responded to said email indicating we have the required documents and are ready to begin the loan process with US Bank. From that point through XX/XX/XXXX, I was in contact with XXXX XXXX through phone, text and email. I sent him the documents he indicated were needed to his US Bank email address and confirmed they were received. At no time did he correct his email or inform me of his non-fiduciary duty with US Bank. By virtue of him using and accessing his authorized US Bank account, he was representing the bank. Towards the end of XX/XX/XXXX, XXXX XXXX became less responsive and I became suspicious. Because of this, on XX/XX/XXXX, I called the US Bank XXXX XXXX branch ( XXXX ) and mentioned I had been in communication with their loan officer XXXX XXXX. They asked to know when this communication took place. They informed me that he is on the roster, but is currently on leave and not at the office. I informed them I am currently in communication with XXXX XXXX and that he has many private financial documents about my family. I asked why he is handling my application if he is on leave. I was told they can not answer that. I was advised I am to receive a call from XXXX XXXX, a construction specialist who can take care of the loan application moving forward. On XX/XX/XXXX, I received a phone call from XXXX XXXX XXXX ID # XXXX ( XXXX ). He informed me he can not divulge information about XXXX XXXX 's status. He gave me information about the construction loan application process and requirements with US Bank. Some of the information provided was at odds with the information XXXX XXXX had provided in regards to the loan process and the requirements. On that same day, I received an email from XXXX. On the email the following addresses were XXXX XXXX : XXXX & XXXX. in the email, XXXX XXXX informed me that he has briefed XXXX XXXX, XXXX XXXX XXXX District Manager about my concerns in regards to XXXX XXXX and that she had escalated my case and will reach out to me either later that same day or the following day. On XX/XX/XXXX, I received a phone call from XXXX XXXX ( XXXX ). I asked for permission to record the call and was denied. She confirmed that XXXX XXXX is on leave and not at the office. She mentioned he should not have access to his email as he is not at the office. I mentioned that he is still in contact with me. She said she could not divulge information about his status and the reason he is handling my application without discussing it first with the legal department at US Bank. She informed me that I would receive one year of access to identity protection services paid for by US Bank. She said she would follow up on my concerns after talking to the legal department the following week. I asked for identifying information about her and she identified herself as the " mortgage branch manager '' and provided the following NMLS ID : XXXX ( incorrect ). On XX/XX/XXXX, I called XXXX XXXX ( XXXX ) asking about our application process. He informed me he wasn't cleared to handle our application as our case was in escalation and suggested I spoke with XXXX XXXX. He provided me with further information on the loan process. On XX/XX/XXXX, I received a voicemail from XXXX XXXX ( XXXX ) saying she " ... is still waiting to hear back on the information, so that we can get you going in regards to what we spoke about ... ''. She mentioned she is touching base and letting me know she has no answer yet and will let me know when she does. On XX/XX/XXXX, I called XXXX XXXX ( XXXX ) asking if he had been cleared to handle our application already. I asked for XXXX XXXX 's XXXX ID and was provided the following : XXXX ( correct ). On XX/XX/XXXX, I received a voicemail from XXXX XXXX ( XXXX ) saying she is touching base in " ... regards to the credit protection. I got some information for you on that piece of it. And good news, there is no danger or anything with regards to the documents. They are secured. I have spoken to and escalated this above. Give me a call back regarding the credit protection and how to proceed with that as well as proceeding with your loan ... '' On XX/XX/XXXX, I called XXXX XXXX ( XXXX ) to follow up on her latest voicemail. I asked for her consent to record the call and was denied. She mentioned she escalated the situation to the Privacy Protection Department and said they advised her that the information/documents I had sent to XXXX is protected because it went to a US Bank email address. She said the information sent to that email address has not been touched, that nobody has that information and that nobody has access to it. She said that no one has retrieved the information, and that XXXX does not have access to it. I informed her that he has responded to me via that email. She asked to know when. I mentioned I would have to check my records and confirmed that it was recently. She informed me that the Privacy Protection Department will pay for two years of credit protection. She mentioned that XXXX XXXX is now cleared to handle our application. She said that there is no application or information for me on file at US Bank ( including none of the information I had sent to the US Bank email address ) and that we would need to start from scratch.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91335
Submitted Via: Web
Date Sent: 2023-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have an inquirys on my credit report from a US Bank and I dont have an account with that bank and never have
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AL
Zip: 35160
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: US Bank Im absolutely a Veteran. US Bank was charging me charges that were not supposed to occur on a military account. Then I had a contractor commit bank fraud on my account and they would not help me this happened between XXXX XXXX of 2022 Earlier in the year I had an unauthorized with being over charged by a hotel and they would not help me. Instead they continued to charge me overdraft charges, meanwhile they were overlooking BANK Fraud by construction contractors and others who I have reported. In 20 years I have never seen so much unethical practices and illegal activities in my entire career. So now US Bank shut my accounts down, the victim of bank fraud and they told me that I dont meet the requirements of being a military or veteran member.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55082
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-16
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I had complained about false charges on my US Bank account and at the same time they shut down my accounts, would not help me with the bank fraud on my accounts, and then proceeded to make collection calls on my credit card accounts and would not help me with my business and personal accounts that were effected and they effectively drove my credit score down. It was a systematic form of retaliation for filing a complant against one of their larger customers and they choose to protect those customers and that is illegal you can not do that. You must treat every customer the same with the same standards and the must abide by the same laws rules and regulations for all customers. I had reported a major fraud and this is a clear cut case of retaliation against me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55082
Submitted Via: Web
Date Sent: 2023-05-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: During the loss mitigation the bank was saying we didn't get documents, saying things could be taken over the phone and then saying they didn't get it. I have sent them documents through their site for years and all the sudden they aren't receiving it, I have recorded them saying they have all they needed to find out they didn't, I had to start another application because the info I gave them over the phone they said they needed they said they didn't get. Then to say the loss mitigation is denied because not enough time. It is in the appeal process now, I have the appeal if you need to see. Thank you
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43207
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-05-15
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: I was a customer of US BANK until out of the blue I started receiving letters from US bank stating they was closing my account I had no clue why and I still don't I filed a complaint with the XXXX XXXX XXXX and some lady from the same bank but not my branch bank replied back and said it was they couldn't verify my identity but yet I had this account for a good 6 months prior to this, upon me receiving the notices of account closure I called them to find out what was going on and all I got was the run around, now not only have they closed my accounts with no explanation but this bank also took money from me I had money in my account as well as a XXXX dispute credit and it's gone they trying to say that I had a couple of purchases that made my account in the negative or whatever and that's not true everytime I used my bank card that's what they said and I knew for a fact I had money in my account I always checked before making a purchase they even denied credit card payments I made and put me XXXX in the whole. Now remember this all started in XXXX its now XXXX XXXX months later and they send me a check for {$31.00} trying to say that's all I had left in my account that's bs they kept me from my account I couldn't access it in anyway and come to find out they was still charging me there statement and processing fees on a account that I wasn't able to use this bank needs to be help reliable for this and they need to give me all my money back I'm not cashing this check for the amount they are wanting to say I have because after this if it don't help then I'm going to a lawyer I do have all the paperwork I have ever received from us bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WV
Zip: 252XX
Submitted Via: Web
Date Sent: 2023-05-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A