Date Received: 2023-07-20
Issue: Managing an account
Subissue: Cashing a check
Consumer Complaint: Deposited cashiers check of {$1900.00} on XX/XX/XXXX to my checking account at USBank in XXXX CO. Check was immediately cleared and funds available in account until XX/XX/XXXX. On XX/XX/XXXX, the check deposit was reversed without explanation. I realized then that the cashiers check I deposited on XX/XX/XXXX was fraudulent and I was a victim of a scam that has cost me {$1900.00}. I reported this fraudulent check and scam to USBank fraud liaison department on XX/XX/XXXX in an attempt to catch the perpetrators and recover lost funds, but to date ( XX/XX/XXXX ), I have not received any response from the bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94501
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Problem when making payments
Subissue: You never received your bill or did not know a payment was due
Consumer Complaint: Today, I received a letter in the mail stating I have a balance of {$350.00} but when I called in and spoke with two representatives ( one of which hung up on me ) and a supervisor name XXXX I was told the payments I have been making for the last 7 months did not go towards the full balance. In fact, they told me the money applied was towards a specific plan and in order to clear the balance, I would have to pay the amount in full or start a new plan. As XXXXXXXX XXXX as I was, I XXXX the XXXX XXXX reviews to find that many other people complained about discrepancies regarding the balances and the communication of such. I am not sure how or why this financial institution still is capable to perform so poorly irregardless of the terrible experiences provided to customers. Aligned with such, I have no access to the digital statements and was told the only way I can see my statements are via Fax or mail ( 7-10 business days ). Let 's be clear, how many people actually own a fax machine much less communicate via Fax? This company, from my experiences, needs to be investigated as I believe something fraudulent is going on to upkeep the revenue flow. People online, like myself, have complained about the questionable balances that are not lowered and have been poorly communicated. Hopefully, a resolve can come about so people can walk away feeling better.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10467
Submitted Via: Web
Date Sent: 2023-08-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-21
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: I tried using a prepaid gift card that my XXXX Aunt purchased for me as a birthday present. I tried using it at various online and brick and mortar retailers this month. After being unable to use this prepaid gift card I contacted the company ( US Bank and XXXX ) on XX/XX/2023. They said their records indicated the card was associated with some fraudulent activity before my Aunt purchased it and before she loaded funds onto the card. As such the company said the card is invalid and the funds my Aunt loaded on to the card are blocked. The company claimed this happens all the time and that perpetrators will leave the card at the store after they are done with it. Hence, when my Aunt purchased and loaded the card it was already bunk and her funds were essentially blocked immediately. The company said the only way a replacement card can be issued to me is if I can produce a receipt along with a drivers license and pictures of the card. I sent them my drivers license and pictures of the card but the fact that this company is making me ( the gift receiver ) produce a receipt is unacceptable. This company is basically stealing from my Aunt and me for a variety of reasons. The first is that these cards are given as gifts and marketed as being an easy way to give someone money. So why would a receipt be provided from the purchaser. The second is that this company 's policy basically puts 100 % of the risk on the gift recipient and they take zero risk when it comes to fraud. If their records could tell them the card was invalid AFTER my Aunt put money on the card then they clearly have the ability to check the card BEFORE my Aunt put money on it. Of course if they did that they couldn't block access to funds that they then profit off of. Third, neither the company that administers the card or the store that sells it is taking any liability in this situation. Again if they could tell the card was used from some kind of fraud after I called them then why didn't they stop my Aunt from using this card at purchase. Also what if the store clerk doesn't clearly state to my Aunt please give the recipient of this gift card the receipt because the company and the store will accept zero responsibility if the card does not work. If this is in fact true then a warning and disclaimer should be in bold all over every single gift card. For 100 % of the risk to be borne by the gift card receipt is unacceptable for gift cards that are blocked due to fraud that occurred before the card was legitimately purchased. Finally, for situations like mine where there is no receipt ( and no way for my XXXX Aunt to produce one ), the company provides no alternatives to getting the funds released from their block. They are counting on things like this happening so they can hold these funds in perpetuity. They should be required to have sound protections in-place so that the purchaser and gift card recipient are adequately protected. They should also have a process in place for when a receipt can't be provided to them. If they can't stop people from buying and loading lots on money onto a card that was already involved in fraud and thus bunk then they should take the hit if no receipt can be provided. How is US Bank going to protect us consumers going forward because right now their gift card policy puts 100 % of the risk on the very end user.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90292
Submitted Via: Web
Date Sent: 2023-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I reached out to US Bank to dispute four transactions on my bank account XXXX. There were two external transfer withdrawals on XX/XX/XXXX for the amounts of {$2600.00} and {$2400.00} and another two external transfer withdrawals on XX/XX/XXXX for the same amount. Four external transfer withdrawals totaling {$10000.00}. I did not request or authorize these transfers. I filed a claim over the phone with US Bank and my claim was denied because they determined that I requested them. That is an incorrect determination and I am requesting that the errors on my account be corrected. The four claim numbers that were denied are as follows... XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 984XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: This is relating to a business account- XXXX, XXXX XXXX, and XXXX XXXX which was incorporated in XXXX under XXXX XXXX XXXX. The relevant account is a checking account ending in XXXX. On XXXX I discovered several declined payment emails from vendors. I logged into my account and realized I had no access to the checking account which had a balance of circa {$80000.00}. I immediately contacted the bank and I was informed that the account had been closed and no information could be provided. It was suggested to me that I contact a branch office. I quickly attended the branch closest to me, and again I was told that they could not give me information as there was no XXXX or supervisor at the branch. They were all in meetings. I was given a number to call and on that call, the representative I spoke to, advised that no information could be provided as to the reason behind the account closure, and that the bank could close my account without reason and this was based on a US Bank policy. They had decided to sever the relationship with my company. She added that a check for the balance on my account had been overnighted to me. I was confused and had no further information as to why the bank had unilaterally decided to server the relationship with a business account serving multiple employees. To date, I have received no further information, I have no access to my bank statements, and Im unable to reconcile my accounts. I had selected the paperless option and as, this was unexpected and no notice was provided to me regarding the closure of the account, I was unable to download my statements prior to account closure. This is now XXXX of my very crucial concerns. Overall, I demand more information as to the reason for the account closure, I would appreciate all of your help. Thank you. Sincerely XXXX XXXX, XXXX XXXX, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89123
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: The US BANK placed an hard hold on my accounts and havent allow me to access my accounts and this caused me to lose a lot of my clients and have caused me issues recently in the past. They keep shutting my accounts down when I get a big deposit or deposit a check and this is causing me to not be able to get bills paid and expenses taken care of.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43212
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: US Bank Loan claims XX/XX/XXXX- XX/XX/XXXX that the account was not current. It was indeed current. Attempts to make contact have been met with hassle, run around, inaccessible email accounts, and limited contact information. I filed a dispute with credit reporting companies in a limited capacity. As they do not allow me to dispute issues within those date ranges for a reason that is not explained or articulated in any way whatsoever. US Bank dishonestly misrepresented themselves previously during refinancing after a COVID forbearance reorganization of the mortgage. Claiming they did not receive documents that I provided receipts of them receiving. After I filed an FTC claim on that issue they recended their claim and corrected the problem with an apology. The ability to contact anyone or resolve this issue is time-consuming, confusing, and misguiding and is not even available to dispute through at least one credit reporting agency. I simply desire the errors to be corrected as soon as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 735XX
Submitted Via: Web
Date Sent: 2023-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I called my mortgage lender on XX/XX/2023 to remove the PMI from my mortgage because my property has increased in value. They send me 2 documents to sign and I sent them and agree on an appraisal of my property with a value of {$190.00}, which I made the payment by phone on XX/XX/2023. I called XX/XX/2023 to verify the status and they tell me that it can take up to XXXX months for the appraiser to call me to remove the pmi.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34747
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX payment of {$1500.00} made on XX/XX/XXXX through USBank to XXXX XXXX at XXXX XXXX XXXX. Taken out of my account immediately, scheduled as instant payment XXXX has not received as of XX/XX/XXXX. XXXX XXXX XXXX says not received. US Bank insists XXXX has received. US bank stated will not refund until claim is completed, taking XXXX days. I believe it should be refunded now since their system error. I had to send paper checks to XXXX so am out {$1500.00} through no fault of mine. I have made these rent payments through my account to hers for over 2 years with no problems until XXXX and XX/XX/XXXX. I have have been a US Bank customer for many years. I believe this is a form of theft by XXXX, which Federal Reserve says is owned by US Bank
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 65201
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-19
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I purchased a prepaid gift card on XX/XX/XXXX, from XXXX, my local grocery store in the amount of {$230.00}. After registering the gift card, I was scammed. I called the toll-free number, XXXX found on the back of the card, and they explained that they could not speak to me about the card because I wasn't the owner of the card. I explained to them that I purchased the card and have the card in my possession and that's when I discovered someone in Texas was using the card. The customer service agent explained that I needed to file a claim and to submit a copy of the front and back of the actual gift card, my receipt, and a copy of my drivers license to prove that I was the owner of this card. I faxed this information to ( XXXX ) XXXX. I followed up and they informed me that I needed to wait XXXX business days to receive the fax and process this information. I have been following up every since. At first, they said the picture were too small and illegible. I resubmitted a clearer copy of the card and my id. They received it and stated I needed to provide a larger copy of my id. I have faxed it over 4 times and continue to follow up. I feel as if they're giving me the run around now. I faxed the requested information on XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX and the issue is still not resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30135
Submitted Via: Web
Date Sent: 2023-07-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A