Date Received: 2023-07-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On Wednesday, XX/XX/XXXX, I opened a business checking account with US Bank. I went in person to the US Bank branch at XXXX XXXX XXXX XXXX, XXXX, NC XXXX. Please note that this was almost one year ago. I was completely honest that I wanted to open a bank account in order to receive the promotional cash bonus of {$300.00}. I had the promotional code with me which I had gotten from the US Bank website, XXXX. Both the manager and another employee told me that this was valid and acceptable to do. The in-person application system accepted the promotional code. I was able to successfully open a business checking account at US Bank. I have a sole proprietorship of my tutoring business, so I do not need a Tax ID number separate from my SSN. Again, the branch manager stated this was valid. I have fulfilled all the requirements. The requirements for the business checking account in order to receive the {$300.00} bonus cash, were as follows : - '' Register and setup online banking. '' I did this the same day that I opened the account on XX/XX/XXXX. - '' Keep a minimum balance of {$3000.00} for at least 60 days. '' I deposited personal cheques from my credit-union account into this one for a total of {$5000.00}, at the same time I opened the account. I have always kept the balance above {$3000.00}. - '' Make at least five ( 5 ) debit-card-PIN purchases using the debit card for the account ''. I completed all 5 debit-card-PIN purchases in XX/XX/XXXX. - '' Set up a bill-pay directly through the US Bank business account. '' I did this on XX/XX/XXXX. I set up my car-insurance monthly payments to XXXX thru my US Bank business account. All this time I have been seeing that US Bank still has not given me my cash bonus. Their own rules on their website state ( which I made sure to get a screenshot of ) : " The Business Checking bonus will be deposited into your new US Bank business checking account within 45 days of deposit verification, as long as the account is open and has a positive balance. '' This is the first & only business checking account I have ever had with US Bank. So I know for a fact that I have always been eligible to receive the promotional cash bonus. On Tuesday, XX/XX/XXXX ( this year ), I went back to that same bank branch in person to find out what is happening with my account. A bank employee was able to investigate my account history. And he agreed, he saw that yes, indeed I have fulfilled all the requirements that I as a customer had a responsibility to fulfill in order to get the cash bonus. The bank employee was very kind n polite, but he said that he would not be able to do anything. He stated that he would forward my issue to US Bank customer relations + promotions. To this day, I have not gotten a single piece of correspondence from US Bank regarding this issue. They have not sent a single email, regular mail, phone call, text message. Nothing whatsoever. I login to my online banking on a regular basis -- there is no notice, alert, notification of any kind in my online banking.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Received promotional letter from U.S. Bank offering {$750.00} bonus for depositing $ XXXX or more in a business savings account. Opened account and wired $ XXXX to the account. Received letter a week later stating that the account had been closed with no reason given. Called U.S. Bank customer service and they stated the account had been closed for " fraud concerns '' but could not and would not provide any further detail. Customer service agent stated on XX/XX/XXXX they would mail a check for the funds from the closed account. After not receiving a check by XX/XX/XXXX, I called back. After waiting on hold for an hour, was told by a customer service agent ( and later their supervisor ) that the funds are being held for 15 business days after account closing before being mailed back to me. They estimated I might receive the check by XX/XX/XXXX, over a month after I deposited the funds with them ( deposited funds with them on XX/XX/XXXX ). So they supposedly had " fraud concerns '' with the account, but instead of just sending the deposit that went into the account back where it came from immediately, or at the very least calling me to determine if it was indeed fraudulent, they have held the $ XXXX interest free for over a month and I have had no access to this money. Not to mention I did not receive the {$750.00} bonus that was offered in their promotional letter. Not sure if this is an intentional scheme just to be able to hold a ton of people 's money interest free for 5 weeks interest free in an environment where banks are facing liquidity concerns, but seems to be some bad acting going on. Would love to see this apparent bait and switch scheme addressed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72703
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: My XXXX had a XXXX and can no longer take care of himself. I have Power of Attorney and sent it to the the credit card company managing his business account and instructed them to close the account. Instead of doing what I instructed they kept the account open and sent me an application to be an " Authorized Representative ''. Why would I want to be a representative on an account I want to close? The Power of Attorney clearly states that I am in charge of all financial matters. I can not find all the reoccurring charges my XXXX had set up on this business account and 5 days after I faxed them my PoA and instructions to close the account a reoccurring charge was made. I faxed them my PoA again and told them what happened and that I am not paying any charges made after my original Fax and instructions. I am now getting bills in the mail with late fees and interest charges. I am the one in charge of my Fathers finances now and I did not authorize these charges, in fact, I did everything I could to prevent them. This is Fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98604
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-26
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XX/XX/XXXX I found out I had no access to online banking when I called us bank I was told that my account is going through closure and is also frozen no deposits or withdrawals could be made. They wouldnt give me any other information and told me to wait on the letter they sent which would explain everything. When I asked whats going to happen to my son 's social security deposit I was told it would be rejected and sent back to SSA. I then contacted SSA and changed my direct deposit info and was told that I was too late for this check being sent out the XXXX. The morning of the XXXX I call us bank and see if my deposit was sent back and after hours on the phone they finally got ahold of the ach department who stated they did get my deposit but because of the hold its being rejected and that will be processed to go back to the SSA Friday morning. The XXXX I woke up to a text that my son 's social security was deposited into my frozen account. When I contacted us bank they couldnt tell me why its wasnt returned like I was told it was going to be. They wont allow me to withdraw the funds in person or by any other means. They just keep telling me to wait for this letter. I get the letter on Saturday XXXX and it doesnt tell me anything other then my account is being closed for irregular suspicious activity and that they have disabled my ATM card and debit card that they will send me a check within 15 days of verifying all previously made deposits and that if I have any questions then I need to contact XXXX XXXX XXXX US Bank branch so I contact the Bank branchand she tells me she will try and get hold of the department that is in charge of closures to release my money but I have not heard anything back from her since Saturday the XXXX and no one else at U.S. Bank will lift the hold or tell me when my account is going to be officially closed, or when I will receive a cashiers check for the balance in my account. The only funds that are in my account are the funds from my son Social Security check when I asked them why my check was not returned to Social Security under the return code r16 account closure or account frozen they couldn't tell me they won't tell me when they will release my money or why my account is on hold or why my funds are on hold and when I told them they are required to make my funds available for withdrawal no later than XXXX XXXX on the settlement date or otherwise they are in violation of 31 CFR part 210. They claim they didn't know what the Green book regulations are and kept stating that this was U.S. Bank policy and when I asked why Bank policy supersedes federal law regulations, I was told I shouldn't have had my money deposited into account which was frozen. I did not have a choice as they told me two business days before the direct deposit when they were supposed to give me 30 days notice, and if not, they had to allow me access to my funds until proper notice was given, but they should've sent back. The funds to Social Security on return code r16 but they didn't they forced deposited into account that they knew was being closed and was frozen therefore keeping me access from being able to withdraw those funds. I've contacted fiscal services Social Security in every department at dept at us bank and branch. I just want to know when my account closure will be final when I will be sent a check or I want immediate access to withdraw those funds as I am legally required to be able to why is U.S. Bank able to clearly and blatantly defy federal laws and regulations. I've contacted corporate at US Bank and nobody will call me back. Nobody will tell me anything other than I'll be sent to check when my account is closed but not tell me when that will be when I told them that they were not allowed under any circumstances to withhold, my funds from me via XXXX XXXX regulations they didn't care and just stated this was US Bank policy. I just want my money. I had even asked them if I can close my account now and they won't let me they won't let me withdraw my funds. They won't let me transfer my funds. They won't let me go to the branch and withdraw all my funds. They just want to hold those funds in my frozen account with no date of when the account will be closed and sent a check. I've exhausted every thing I possibly could think of and all I want is U.S. Bank to be held accountable for the federal laws and regulations. They are required to follow when they accept ACH payments from government entities. I wasn't given the 30 day notice they are required to give. My funds were not sent back to Social Security like they were required to be, I have not been notified that my account or funds are on hold or frozen or a definite date of when my account will be closed or me sent a check with the funds that are in my account. I do not understand what they need to verify as the only deposits that go into my account are child support direct deposited from Washington state and Social Security direct deposited for my son XXXX both should be automatically verified so I am unsure of what exactly is taking so long for me to either withdraw all my funds or be sent a check.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40160
Submitted Via: Web
Date Sent: 2023-07-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX, I requested an appraisal to have my PMI removed. U.S. Bank declined to offer me this option. Instead, I was told I could pay for a Broker 's price opinion but had to appraise at a higher value, or I can pay close to $ XXXX to have the PMI removed. In XX/XX/XXXX, U.S. Bank refunded my {$600.00} appraisal fee because I had yet to meet the two-year mark to qualify. At that time, I was told my property value needs to rise to 20 percent equity to qualify. My original loan was {$260000.00}. My current balance is {$250000.00}. Based on the above, I qualify for PMI removal if my property appraises at {$320000.00}.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80012
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-25
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I filed a dispute with my bank, U.S. Bank, over a problem I had with a hotel stay on XXXX. The credit was {$140.00}. They tried to close the dispute saying that the hotel credited my account but they made a mistake. They thought that my security deposit refund of {$100.00} was part of the credit. Then they completely fabricated a {$41.00} credit which never appeared in my account which is very concerning to me. They reversed my credit on XXXX I called the bank quite a few times about this and they keep telling me they will reopen the case and put the provisional credit back on my account but they never do. They are stealing my money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91501
Submitted Via: Web
Date Sent: 2023-07-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: My mother passed away in XX/XX/2023 and left me this IRA. An IRA that US Bank will not transfer to XXXX XXXX after many attempts to provide all necessary information and paperwork. Now I am being passed around to others who keep requiring more information. I have settled my mother 's other financial matters with no difficulty. U S Bank won't release the funds. I am a XXXXXXXX XXXX citizen with immediate medical issues and this matter has caused my medical conditions to flair up. I am at a loss as to what to do. My fiancee XXXX had tried to help to no avail. Please get US Bank to settle the large amount of money that belongs to me now. Thank you for your time in settling this financial situation. Regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33771
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: I received a phone call stating that I was to be served for a court appearance and when I asked what it was they refused to tell me and said the only thing they could do is give me a phone number. I asked if it was criminal or civil and they refused to tell me. Upon calling ( XXXX ) XXXX I was never given a company name or anything. I verified myself and they told me they were suing me for a debt that they claim was from XXXX but the account was from XXXX. Its past the 8 year statute in MT and I live in Idaho where the statute is 5 years. They are also claiming the original debt was {$1800.00} is now over {$7000.00}. I asked for the court information and their information and they refused to provide. Havent received any notices from anyone in regards to said debt. Feel very threatened, deceived and intimidated that this company has all my information and the only thing I have is a phone number. Please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ID
Zip: 83646
Submitted Via: Web
Date Sent: 2023-08-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Over the course of my banking relationship with US Bank, I have encountered multiple instances of unauthorized overdraft fees being charged to my account, despite having sufficient funds available. These occurrences have raised serious concerns about the integrity of the fee assessment process and have led to a significant financial burden on my part. I have diligently engaged in dialogue with your esteemed institution, earnestly requesting the reversal of these erroneous charges and the restoration of the funds to my account. Regrettably, despite my numerous efforts and documentation providing evidence of available funds at the time of these charges, the fees have not been appropriately addressed or returned to my account. One specific incident that stands out involves a transfer of funds from one account to another within US Bank, a transaction that should not have resulted in any overdraft fees. Despite having documentation confirming the presence of sufficient funds in my account, an overdraft fee was inexplicably levied. As a loyal customer of US Bank, I am disheartened by the lack of resolution in this matter and the undue hardship these unwarranted fees have caused. I believe in the integrity and professionalism of US Bank and expect that my concerns will be met with the highest level of attention and urgency.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92651
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I have not supplied proof under the doctrine of estoppel by silence, Engelhardt V. Gravens ( mo ) 281 SW 715.719. I presume that not proof of the alleged debt, nor therefore any such debt, in fact therefore exists.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89101
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A