Date Received: 2024-02-17
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: Subject : Formal Complaint regarding frozen account and bounced rent checks I am writing to file a formal complaint against US Bank regarding the unjustified freezing of my account ands the subsequent bouncing of my rent checks. On XX/XX/XXXX, I deposited a third party check into my account through the atm in the amount of XXXX. The check was verified as valid and successfully cleared without any issues. However, to my surprise and dismay, on XX/XX/XXXX I received notification that my account had been frozen by US Bank, preventing me from accessing my funds. as a result of this sudden action by the bank, several of my checks were bounced including my rent check for {$2300.00}, leading to significant financial hardship and inconvenience for me. Despite numerous attempts to resolve this matter with the bank 's fraud department over the phone, I have consistently directed to visit a branch location in person to address the freeze on my account. This requirement has caused further delays and frustrations as I continue to face difficulties in obtaining access to my own funds. The lack of transparency and communication from US Bank regarding the reasons for freezing my account and their failure to promptly resolve this issue have caused undue distress and financial repercussions for me. as a consumer who has faithfully maintained an account with your institution, I am deeply troubled by the handling of this situation. I request that the Consumer Financial Protection Bureau investigate this matter thoroughly and take appropriate action against US Bank for their negligent actions that have resulted in financial harm to me. I seek prompt resolution and restitution for the bounced rent check as well as compensation for any additional costs incurred due to this incident.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91304
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: on XX/XX/2024 at XXXX I logged into my US Bank Credit Card account to make my payment. I used my XXXX XXXX XXXXXXXX savings account for the transaction. Lately this establishe link to my XXXX account has been failing. So later os same date XXXX at XXXX hrs I logged in again and I confirmed my payment failed. So at this time I did a transfer from my US Bank saving account to my Credit Card account for the sumn oif {$200.00}. I hit the submit button and noticed no confirmation email was sent to me yet my savings account was decremented. While checking viewing my Savings account and Credit CXard account I noted a {$40.00} Late fee was applied on same date I made the payment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-17
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Synopsis : XX/XX/XXXX - Opened new checking account with US Bank online. US Bank confirmed ( See attachment " A '' ). XX/XX/XXXX - Funded new account with a {$50.00} ACH transfer from my " old '' account. US Bank confirmed ( See attachment " B '' ) XX/XX/XXXX - As XXXX weeks had passed and I had received NO debit card, NO checks, and NOTHING via US Mail ( e.g. Welcome packet, online billpay info, NOTHING ), I phoned their ( lack of ) customer service department to inquire ( See attachment " C '' ). I was told a debit card would be " sent right out and I should receive in 5-7 business days. '' XX/XX/XXXX - As three more weeks had passed since my previous call ( well beyond the 5-7 business days ), I again phoned their ( lack of ) customer service department ( See attachment " D '' ). Again, I was told one would be " sent right out. '' XX/XX/XXXX - As 2-1/2 more weeks had passed and I had still received ABSOLUTELY NOTHING from US Bank. As a result, fed-up and now not trusting them/their systems, I sent a letter to their Corporate Offices requesting the account be closed ( See attachment " E '' ). XX/XX/XXXX - I did finally, 3 weeks after sending the letter, receive a call from " XXXX '' from the President 's Office ( See attachment " F '' ). After a few minute discussion with her, which included her telling me she could only find where I had previously called once, not twice ... I disputed that with her ( and the T-mobile call detail shows this also - attachments " C '' & " D '' ). She also stated she could close the account and issue a Cashier 's Check. I asked if she could just electronically ACH it back to the account they took it from ... understand, the SAME account they had initially pulled the opening deposit from ... Of course they couldn't... had to send a Cashier 's Check... Fine, whatever ... the most assnine policy I've heard of ... I could understand IF I were wanting it sent to a different account, but that was not the case... I was only requesting it be returned to the SAME account they debited it from over 3 months earlier as the account was still open... Nope... that was " their policy, '' albeit a 100 % baseless, ridiculous, assinine policy that they can NOT refund to the SAME account they pulled from. XX/XX/XXXX - I did check online, attempted to log-in to US Bank to see if she had actually closed the account... it was closed, I was unable to log-in, so I assumed, which should NEVER do, especially when dealing with banks, but I assumed it was " in the mail. '' XX/XX/XXXX - As XXXX weeks had passed since my convo with XXXX and I had received nothing, I again called ( See attachment " G '' ). I left a voicemail requesting a call back... XX/XX/XXXX - As 2 more weeks had passed and I wasn't even afforded the courtesy of a callback from my XX/XX/XXXX message I left, I again called XXXX ( See attachment " H '' ), and of course got voicemail ( they're scared to death to talk to customers I guess ) ... I left another message. XX/XX/XXXX - I DID receive a call back from " XXXX. '' She did state after receiving my message the prior day, and before calling me today, she check and verified " the Cashier 's Check was never cashed. '' Therefore, she was going to send me paperwork to sign, something about to stop payment on the check and issue another, which as of today 's mail, 4 days later, it's still not here ... WHAT... ALL of this over {$15.00} ... Yes, the remaining balance in the account was only {$15.00} ( thank God I hadn't switched any of my direct deposits yet- couldn't use the funds with no debit card or checks ), but that's not the point, not the issue here... the point/issue is, whether it's {$15.00} or {$1500.00} or {$15000.00}, a bank should promptly refund money... I am absolutely amazed that a bank can pull such stunts ... why can't they refund money as quick as they can yank it from one 's account??? Also, WHY can't they just ACH it back to the origin account it came from? When one uses a debit/credit card in a store, if you then return an item, it most ALWAYS goes back to the original form of payment ( for fraud prevention ) ... You would think a bank would implement the same fraud prevention policy rather than the time, trouble, paper, & cost wasted to issue a paper check. But then you would also think a bank would have their act together much better than the above details, especially when they are handling people 's finances... NOT US Bank ... a Pathetic operation!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: I have been banking with USBank for over 20 years and have had a Heloc for the past 7 years. I tried to access my account on XXXX XXXX to find out that I couldnt access the funds. XXXX XXXX Called USbank to find out why I did not have any funds available. Was directed to local branch to get assistance. Local branch called and IM corporate. I was told that I need to contact the Title company for a subordination letter to reinstate the account. I sent the documentation from the refinance that occurred in XXXX to the subordination department as directed. XXXX XXXXCalled to ensure receipt of documents. Was told that the verbiage was incorrect and to resend with the correct verbiage. Obtained the original documents from refinance with the subordination of the Heloc and sent over via email. XXXX XXXX Called to ensure receipt. Received and it would take 3 business days to reinstate. XXXX XXXX No funds available. Called to find out that the subordination department doesnt deal with reinstating Helocs!! That I needed to talk with the loan department. Was transferred to the loan department that told me that I needed a reinstatement letter from the Title company. I explained that all the documents were sent previously, I need access to the funds and I have been working on this for over a week. Was told that the matter would be escalated to a Supervisor and that I would hear back in 24 hours. XXXX XXXXNo reply or communication from USbank. Called and spoke with the loan department again and was told that I now needed a reinstatement document from USbank to be signed by myself in order for the account to be reinstated. The document would be sent via USPS on XX/XX/XXXX as it needed to be prepared by the loan department. I asked if it could please be expedited and was told that it would be sent with priority. XXXX XXXX Nothing received. Called and spoke with a Supervisor who assured me that it did go out, that there was nothing she could do and that I just need to be patient! They did have all the documents necessary and that I would have access as soon as I get the signed letter back. XXXX XXXX Nothing received. Spoke with the loan department and was directed to a Supervisor who authorized the reinstatement letter to be sent via email so the matter could be expedited. I received it in less than 30 minutes!! Progress right? Nope! I sent over signed documents on XX/XX/XXXX and was then told that I needed a letter from Title to reinstate the account!! I spoke with a Supervisor who told me that is what was needed and that there was nothing that he could do. XXXX I reached out to my USbank mortgage banker who did the refinanced and that I have been working with for the past 30 years to see if she could help me. XXXX My banker reached out and found that the letter did not have the correct verbiage from the original closing documents and was working with the Title company to get the correct documents. XXXX My banker was told that the issue has been escalated and that it would take 3 business days to reinstate. XXXX No funds available. She contacted the person who she works with to ensure all documentation and verbiage is correct. Was ensured that all documents were correct and filed and that she would be contacted no later than XXXX. XXXXNo communication between the banker and USbank. She reached out to the loan department again and found that there was no movement on account. Asked to speak to the Supervisor once again. Left numerous messages and emails. No response. XXXX No communication from USBank . No funds available. XXXX No communication from USbank. No funds available. XXXX No communication from USBank . No funds available. XXXXNo communication from USBank.No funds available. XXXXResearched on how to file a complaint. It has been over a month and half and I still do not have access to funds that I have qualified for, made timely payments at a banking institution that I have held multiple accounts for over 209 years. It is absolutely absurd that even an employee can not get anything moved on my behalf. USBank can not be relied on for any assistance once so ever. I have been given the complete run around for over a month and half to only get frustrated, stressed and overwhelmed by the process and I still do not have access to funds in my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80205
Submitted Via: Web
Date Sent: 2024-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: We are now in US Bank THIRD attempt for them to correct mistakes they made on our deferral plan. I had filed a complaint with you in XXXX of XXXX ( XXXX ) for this companys unfair business practices, but they denied any wrong doing. Now, after all this they are reporting XXXX XXXX payment as late to the Credit Agencies, which they claimed would not happen during the loan modification process. Mine and my Husbands Credit Scores were affected by XXXX points. Since all of this is US Banks mishandling of my account, I demand that this be removed from the credit agencies reports immediately!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32763
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I Opened a claim on XX/XX/XXXX under the claim number XXXX XXXX credit was given but after 4 weeks that credit was reversed. I sent a letter explaining the situation and also the invoices to the bank on XX/XX/XXXX by fax to the number XXXX XXXX XXXX. I called today XX/XX/XXXX to know the reason for denial and they have a wrong address on file, I checked with my online banking and there shows a correct address. They sent documentation to the wrong address and because they didnt receive a response for those document they denied the case. Attached goes a screen shot of my address on my online banking which is the correct one.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33029
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have unauthorized credit inquiries on my reports
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92879
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I have 3 checking accounts with US Bank, of XXXX. 2 are for my college enrolled daughters. They are charging me {$6.00} a month if I don't have {$1500.00} in direct deposits each month. I was not aware of this until I caught it in my statement. When I complained, they said they would wave the fee, if I got a credit card with them. So only if I get another product from them, will they correct the first product. I have been a customer since 2017. How many times have they charged me this fee without me knowing? And then charged me {$36.00} overdraft fees when my account is negative, because they took {$6.00} out without me knowing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KS
Zip: 662XX
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Trouble using the card
Subissue: Trouble using the card to spend money in a store or online
Consumer Complaint: Prepaidgiftbalances XXXX payment for work done suppose to have {$100.00}. They say card is active but no balance. Card has never been used. Seems like a scam taking money and not paying out! Absolutely no help!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 437XX
Submitted Via: Web
Date Sent: 2024-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-16
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: This summary is an addendum to my resend previous complaint about US Bank and what is happening to my accounts there. They say they're doing some review of my accounts and I believe that was due to an attempt I tried to send money through XXXX. I believe that I have done nothing wrong or out of my rights to send money to those I choose to. And I believe I've done nothing wrong. I have called you a spank recently to find out the status of their review, the rep checked got back to me and said it's still under review but there's still hope she said. However all of my bank accounts with US Bank are frozen due to this review, and I'm afraid I'm going to be on the verge of financial room very soon. These accounts will not take any deposits such as from my retirement or pension which is coming up soon, and the bank has already retracted several payments that I had made to my XXXX small credit cards so that I can remain in good standing with them with my credit. Whoever because you spank has retracted my payments, I have no credit with these credit cards and it is in the negative with all three. I believe this is stemming from the conversation that I had with the bank couple of weeks ago because I could not get into the online banking app. I called the number and was directed to the department that checks on transactions, and I spoke to a young man there, who insisted that it looked like had done something wrong and sending a particular XXXX payment. The payment was not sent, and I believe it was because I did not put the last name of the person who I had designated to receive the XXXX payment on the form and that was optional. And so when I spoke to the young man, I felt that he had preconceived notions and that he is overreacting about possibly a fraud on Bank accounts, as I do know that is prevalent these days and they probably have to follow other rules that I didn't even know about. He said at the time that he was definitely going to close all my bank accounts but I would receive a cashier check of all my money that is currently in the bank. Whoever this was XXXX weeks ago, and this review is still going on with US Bank, and meanwhile I believe I'm trying to face financial ruin. The accounts will not accept my retirement from Social Security nor my pension, as it has already closed any possibility of other checks coming in to be deposited to my account such as from my dog insurance claim that was supposed to be refunded to me recently, and also the state of Minnesota rebate that I learned had been sent to the banks recently. I believe this is no way for the bank to treat a long time 40 year plus loyal customer, who's only trying to do the best thing for my own finances. and so I would expect the bank to wrap up their review quite soon so I can resume accessing my hard-earned money, and if they're not going to do that, then I certainly would like the bank to close all my accounts and refund all of the money that I have in the bank in a cashier check, hand delivered for my signature, so I will not lose it. This is what the young man had told me XXXX weeks ago. I can not bear this difficulty much longer, is my mortgage payment will be coming up very soon by the way I change that to a different mortgage company last year because was a better deal than what you spank had offered me. And so this is putting undue stress on my life, and I am very much worried about not being able to pay my obligations in the very near future. In addition XXXX years ago I was scammed by a fake Home improvement company, and the bank didn't do anything about it even though I'd requested their help. But they did send me copies of the checks that I signed, and said oh you signed them anyway didn't you? Unfortunately I was not able to go after those Home improvement scammers XXXX years ago because they had a fake business address. And so I could not Sue them, however I did find out in that case that they cashed to the checks on the XXXX district of New York city, and the other one at a shady check cashing business. And because these scammers 2 years ago had very strong Irish accents, I believe that they went back to their home country with their spoils, and that's what the city of XXXX also believes it happened to them too also XXXX years ago And so I'm hopeful that when I can get access to my funds again but I will be able to hire some lawyers to help me with this other subject scam that happened XXXX years ago. I really hope that cfbp can make sure that our good Banks do not scam us due to their nasty reps in their fraud department.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55110
Submitted Via: Web
Date Sent: 2024-02-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A