TRUIST FINANCIAL CORPORATION


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"Products" offered by TRUIST FINANCIAL CORPORATION with at least one, but usually more complaints:

Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Mortgage debt
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other type of mortgage
Mortgage - Reverse mortgage
Mortgage - VA mortgage
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General-purpose prepaid card
Student loan - Federal student loan servicing
Student loan - Private student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 8361090

Date Received: 2024-02-16

Issue: Problem with a company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: XXXX - During the Suntrust and BB & T merger, my contact info was lost on my loan account, resulting in negative credit marks. On XXXX occasions, XX/XX/XXXX and XX/XX/XXXX, payment issues caused payments not to be processed. Truist only contacted me after the payment was 30 days past due and typically after receiving a notification from credit monitoring that my account was past delinquent. In the most recent occurrence, the mortgage rep confirmed again after my account was updated in XX/XX/XXXX, my account did not have phone or email information on my mortgage account, preventing late payment alerts on or around the XXXX. It's not till after the payment goes XXXX days that the issue is handed over to a different department that Truist finds my phone number. I have a total of XXXX Truist accounts, I have banked and have had a Mortgage with Suntrust for XXXX years, and have never had these issues until the merger. I currently have XXXX mortgage accounts and XXXX HELOCs with various banks, and I have no issues with processing payments or receiving phone calls. Yet, Truist keeps losing my account contact information.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 31406

Submitted Via: Web

Date Sent: 2024-02-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8357443

Date Received: 2024-02-16

Issue: Trouble during payment process

Subissue: Payment process

Consumer Complaint: during covid XXXX my mortgage payments were suspended for 3 months. after 1 month I started paying my mortgage and have been current for 3 years. Truist Bank has used those payments and applied them to unapplied funds. which now total over {$120000.00} and have not applied these payments to my mortgage. I have tried to correct this with them for over 3 months and they continue to say they are having internal audit problems. I have not receive the XXXX year end statement because of this they claim they will send but have not.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 33076

Submitted Via: Web

Date Sent: 2024-02-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8356923

Date Received: 2024-02-16

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: This company regional financial has taken over XXXX from me from a case of identity theft. My FCRA rights have been violated as well as my consumer rights. I am a victim of identity theft this debt does not belong to me. I have repeatedly sent documents to regional finance.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 366XX

Submitted Via: Web

Date Sent: 2024-02-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8356460

Date Received: 2024-02-15

Issue: Managing an account

Subissue: Funds not handled or disbursed as instructed

Consumer Complaint: I deposited {$25000.00} with Truist on XX/XX/year>. They suspected fraud. It took 2 months and a cfsb complain to get some information. They told me that I needed to tell the person that wrote me the check to have their bank get it back. That person talked with their bank, XXXX XXXX, who did a fraud investigation and said they found no evidence of fraud. I have tried to contact Truist for a week with no response. I have sent emails and left voice mail. They will not release the money to me and are doing nothing to get the money back to the person who wrote me the check. Truist has had my {$25000.00} for 100 days. At this point, I am considering filing a criminal complaint. Truist stole my money because they are not lifting a finger to get the money back to any rightful owner.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30324

Submitted Via: Web

Date Sent: 2024-02-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8354986

Date Received: 2024-02-15

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: My local Truist bank is XXXX minutes away from my house so taking the check monthly takes time. So the local bank told me to use the mobile app to pay it online for convenience. So the following month on XX/XX/2023 I did just that. On XX/XX/2023 I woke up on a Saturday morning to a credit report notification saying my payment was 30 days late. I immediately called the bank and found out the payment was never drafted by their system. I offered to pay it over the phone and the rep took all my information along with ACH information and then processed the payment. I was then told the payment system was down and they payment did not go through. I was told I could call back on Tuesday as Monday was a banking holiday. The next week I went back to the local payment and made a double payment to cover the previous month and the current month. I've contacted Truist several times about fixing the credit report and they refuse to accept any responsibilities for the mobile app working incorrectly. They also refuse to acknowledge there system was down when I called in. So I tried to move past the faults and ask for a good faith fix to my credit report and pointed out that I have never had a late payment in my 20+ years of using credit. They still refuse to work with me to resolve my credit report issues.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AL

Zip: 356XX

Submitted Via: Web

Date Sent: 2024-02-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8354778

Date Received: 2024-02-15

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: deposited a cashiers check on XX/XX/XXXX on XX/XX/XXXX truist decides to put on a hold on a cashiers check until the XXXX of XX/XX/XXXX which is absolutely ridiculous their reasoning is that they may not get paid from this check

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: DC

Zip: 20020

Submitted Via: Web

Date Sent: 2024-02-15

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8351479

Date Received: 2024-02-16

Issue: Problem with a purchase shown on your statement

Subissue: Card was charged for something you did not purchase with the card

Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I was scam, someone hacked my XXXX and started making charges twice I change my account, been with bank for over XXXX yrs and never spent that much money. Bank was BB & T and now its Truist. Pls help to get my money back

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 285XX

Submitted Via: Web

Date Sent: 2024-02-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8346366

Date Received: 2024-02-14

Issue: Managing an account

Subissue: Banking errors

Consumer Complaint: After XXXX, I noticed fraudulent debit charges on my corporate checking account and reported them to Truist and on XX/XX/XXXX I asked that the account be frozen to prevent any other unauthorized charges. After that, Truist allowed an additional 13 debit transactions and on XX/XX/XXXX a wire for {$24000.00}. I was called about the wire and said it was not mine yet Truist still allowed it to process. Truist reimbursed my account for the debits but I have called at least every other day trying to get my {$24000.00} back but kept keep getting the runaround that it is being " investigated. ''

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: DC

Zip: 20002

Submitted Via: Web

Date Sent: 2024-02-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8346235

Date Received: 2024-02-14

Issue: Getting the loan

Subissue:

Consumer Complaint: I engaged a XXXX to build a custom shower ( XXXX XXXXXXXX ). I applied for financing $ XXXX thru their affiliate finance program XXXX XXXX months into a very bad installation/ improper, I requested the loan be killed, I will pay for it with cash. I received confirmation back from the XXXX XXXXXXXX people who set up the loan and got initial approval that the credit line was closed. XXXX called me to ask if the work was done and I said NO, DO NOT FUND, I closed this line of credit. They told me that XXXX XXXX advised them the job was complete and that XXXX XXXX was their customer, not me, and so they funded the XXXX loan the next day. XXXX XXXXXXXX is their customer and demanded payment, however, I am responsible for payments from that point on or they will persue debt collection and impact my credit rating, despite the contractors incomplete/ bad installation. This seems to me to be very illegal? I asked XXXX to provide me the contract verbiage I signed on that describes this feature/ relationship, but am just getting " Forwarded '' to different departments. They are wearing me down. I did cancel the loan months ago per the contract section on cancelling the loan. I am now being referred to their " Complaints dept ''. I think this is a XXXX issue problem, XXXX with the XXXX but the other with the finance company ( affiliated with the XXXX? ) that funded against my clear express desire and statements of incomplete work via email, XXXX, in live conversation prior to funding, messahes on their website, even text messages.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MD

Zip: 210XX

Submitted Via: Web

Date Sent: 2024-02-14

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 8340020

Date Received: 2024-02-13

Issue: Closing an account

Subissue: Can't close your account

Consumer Complaint: I went to use my debit card. Both were declined. I called bank they said my account was locked due to suspicious activity. I went to the bank. They would not unlock my account.. I called the number they gave me. They said my account is under review .. first they said because back of one of my checks I deposited wasn't signed. When I opened the account my funds were held for over 2 weeks for clearance of the checks.. I opened 2 accounts. Both accounts are locked now. This is 3rd time. They will give me a reason. They will not give me contact information for who is reviewing my account. I have been to the bank with my id they will not let me close it out. I have called several times and they will not give me any reason they just tell me it is under review.. it has been this way for a week. The fraud people I called tell me same thing. I tell them I'm the only one who has accessed my account. They still will not release any of my money. The accounts are through truist bank

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30094

Submitted Via: Web

Date Sent: 2024-02-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.