Date Received: 2024-02-09
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I was approved by Service Finance Co, LLC for solar panels and back-up battery. I was promised in writing {$11000.00} in tax credit would be applied to the loan balance that would maintain my monthly payments at {$130.00} currently deducted from my checking account each month. On XX/XX/XXXX I was notified that my loan payment had increased by {$52.00}, is now delinquent and now in collection even though they are deducting {$130.00} from my checking account monthly. This same type of fraudulent abuse occurred when XXXX of the XXXX installment steps had not been completed and the company was harassing me to make payments 2 years ago which caused my credit score to drop from XXXX to XXXX. What can I do to protect my credit from these predators? Are there class action suits available for me to join in a fight against this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 70816
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: XX/XX/XXXX the other person on the loan was in an accident. Found out car is a total loss. We informed Regional Acceptance by mail and phone call. I received an email alert at the beginning of XXXX Regional Acceptance increase the amount we owe. I was in the hospital due to XXXX XXXX XXXX XXXX, XXXX ' XX/XX/XXXX. I was going to call them but I was still in pain at home recovering. The other person on the loan was informed by a rep at Regional Acceptance in XX/XX/XXXX they will remove the car loan from our credit. Today I received an alert concerning a hard inquiry. I noticed Regional Acceptance pulled my credit for a personal loan we didn't authorize. Also notice between XX/XX/XXXX and XX/XX/XXXX they did remove the loan from my credit and then stated account closed. The car is a total loss and it should be removed from my account as well as XXXX XXXX ( the other person on the loan ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29708
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: TRUIST BANK fraudulently used my nonpublic personal financial information by disclosing said private information to nonaffiliated third parties without my consent. I was never provided full disclosure of my privacy rights under the Gramm-Leach-Bliley Act ( 15 USC 6802 ). TRUIST BANK is depriving my rights under the color of law ( 18 USC 242 ). And is attempting to collect extensions of credit by extortionate means ( 18 USC 894 ). Said information was shared without authorization nor consent to nonaffiliated third parties, including but not limited to XXXX by way of identity theft, and said third parties are conspiring to collect extensions of credit by extortionate means ( 18 USC 894 ).
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: LA
Zip: 71107
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I had opened an account with Truist and made he qualifying deposits to receive a {$300.00} bonus. They claimed I was not eligible but under the reasons for forfeiture there was not one that applied to me. Reasons were : Reward forfeiture will occur if : ( 1 ) the checking account is changed to an account type not included in this client offer, ( 2 ) the checking account is closed prior to the reward being deposited, or ( 3 ) the new checking account has a negative available balance at the time of qualification validation. None of these things applied to me but they still refused to pay the bonus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40214
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Trouble during payment process
Subissue: Payment process
Consumer Complaint: I noticed that my recent credit report contains a late payment reported on XX/XX/2023 for my Truist Mortgage I want you to know that I understand my financial obligations, and if it were'nt for an oversight, I'd have an excellent repayment record. I believe I may have made a mistake when manually entering in the routing number used in making payment on my mortgage. I paid my mortgage on XX/XX/2023 for the month of XXXX. The mortgage payment was made using Truist 's automated payment system. It wasn't until XX/XX/2023 that I discovered that a 30-day delinquent notice had been applied to my credit score. I called Truist the same day, and was told that they were aware of the payment made on XX/XX/XXXX and that it was returned. I was also told by the payment associate that there may have been a number entered incorrectly which prevented the payment from going through. Through the life of the loan I have tried to make every payment on time to prevent any detriment to my credit score. The funds were readily available at the time of the XX/XX/XXXX payment. I have recently found out that the negative effects on my credit have already taken hold and have forced another institution to sever ties with me. I truly believe that it doesn't reflect my creditworthiness and commitment to repaying my debts. It would help me immensely if you could give me a second chance and make a goodwill adjustment to remove the late payment in XX/XX/2023.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20744
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I am writing to dispute the following information that Truist supplied to XXXX, XXXX and XXXX credit bureaus ; whose report has incorrect information that has not been updated in reference to account ( XXXX open XX/XX/XXXX ). Prior to the Pandemic I had an Impeccable Payment history 800 credit score, I value being a financially responsible client. However, during XXXX I suffered from a major hardship, I had a great death in my family, and I lost my former husband, who at the time was my primary source of income. I also was laid off from my Job due to major cutbacks. Being a Widowed wife and a mother XXXX XXXX It was hard to meet all my financial hardships. Nevertheless, I did not want to neglect my financial obligations. If you check the history on my account, I have never missed a payment from the time I opened my account in XXXX until the pandemic ; even after pandemic my payment history has been superior. In XXXX I reached out to your Truist to request hardship payment options, I agreed to do a settlement with your company, hence each account was paid. I was informed that the account would be kept current, no late payments will be reported due to me agreeing to settle the account and Care Act. According to the Cares ACT, the CARES AcXXXX states if you make a debt-relief agreement, that creditor must continue to report the debt as current. Therefore, no late payments should reflect my credit file during that time. I Request that the late payment history be removed as soon as possible to be in compliance with the federal law. To ensure that creditors adhere to the Federal Law which prohibits Negative Credit Reporting according to The CARES Act signed into law on XX/XX/XXXX, Act to amend Fair Credit Reporting Act ( FCRA ) to stop adverse credit reporting during XXXX XXXX. ( 15U.S.C. 1681s-2 ( a ) ( 1 ) ( F ). ) This has been an ongoing issue. I have also reached out to Truist in XXXX, XXXX, and just recently XXXX XXXX via dispute through my credit bureau, however both accounts remain the same inaccurately Late Payment history. Please reinvestigate this matter and contact the nationwide credit bureaus to have them delete the disputed late payment items as soon as possible.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21239
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-09
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: In late XXXX, my checking account was compromised. I had to change all account numbers. I contacted Truist Bank to explain this and provide the new account number. As my payments were automatically deducted, I was sent a new authorization form. I completed it and returned it. But I made a mistake and, probably because of the way the form is worded, and authorized the bank to take XXXX the amount of the mortgage. The additional money would go to pay the principle. When I realized this in early XXXX, I contacted the bank to correct the error. The person managed to have the additional payment returned to my banking account quickly. She said I would receive a new authorization form. This never arrived. So I put my mortgage payment on the list of bills I pay through my bank. Instead, on XX/XX/XXXX Truist obtained again XXXX the amount I want to pay every month. ( See my bank statement attached below ). The problem was not fixed and I will have to spend another day of my life trying to get them to fix it. They are an incompetent and frankly loathsome organization. They do not have enough competent employees and I suspect half are not literate. They have far too much business to do any of it competently.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 23223
Submitted Via: Web
Date Sent: 2024-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: We are XXXX that located in XXXX. We was cheated by impersonator company name XXXX XXXX XXXX that XXXX deposit but never send the goods. They use impersonate account under the mame XXXX XXXX XXXX to get our deposit but didnt send the good for us. After signing contract, XX/XX/XXXX we sent Deposit ( XXXX USD ) to : Bank Name : TRUIST BANK Bank code : XXXX Bank Add : XXXX XXXX XXXX XXXX, XXXX, XXXX, NC, XXXX Account Name : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX As in contracted mention and XXXX XXXX committed that it just take XXXX working days for loading such small order like ours but I kept asking him for updating information but he didnt update us loading plan or situation. Just told us export team is working on that. XXXX working days passed already, since XX/XX/XXXX we didn't received his response anymore. Even we make so many calls, send him many massages and mail. But he didn't response at all. Yesterday ( XX/XX/XXXX ) we required him to pay back deposit both via mail and whatsapp because he beached the contract but still have no response. We sent some people to XXXX XXXXXXXX XXXX XXXX and that company said the contracted and account bank is impersonator account. The scammer used their name to create an account in your bank to make fraud businesses. We also have mail to prove that. Then after that we contact Truist Bank to show the proof that that amount is impersonate account, and it is held by scammer, then we ask for refund this deposit ( even if it is real business, the contract was breached ) but the bank didnt accept that. We have mail loop about transaction XXXX mail loop between our company with XXXX XXXX and TRUIST Bank. We can give it as a proof
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-02-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: Between XX/XX/2019 and XX/XX/2019, I fell victim to two multi-layered scam operations run by XXXX. XXXX XXXX and XXXX XXXX limited which involved me making deposits for a total amount of XXXX USD from my Truist Bank account to fraudulent investment firm ( s ). When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Truist Bank did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Truist Banks custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Truist Bank promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Truist Bank was in compliance with its own policies and procedures ; ( v ) whether Truist Bank owed duties to myself, what the scope of those duties was, and whether Truist Bank did not uphold those duties ; ( vi ) whether Truist Banks conduct was unfair ; and ( vii ) whether Truist Bank has within its power the ability to, and should, compensate me for the harm that has befallen me. Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity and properly communicate to the customer that such activity meets the relevant criteria of fraud. In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed. In other words, Truist Bank must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer. Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element. However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that Truist Bank did not foresee the fraud and disregarded even the most obvious dangers in this respect. Situations do tend to repeat themselves, and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learned from the errors of the past.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33991
Submitted Via: Web
Date Sent: 2024-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-02-07
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: Truist Bank selected to close their XXXX checking accounts and move the XXXX accounts to a Truist Bank company named XXXX XXXX. My XX/XX/2023 account statement read I was a " Truist XXXX XXXX XXXX XXXX. Truist / XXXXXXXX XXXX XXXX XXXX sent out information and an agreement the XXXX account holder 's were required to sign to activate their account. After XXXX, I had been out of the country, and had medical bills to pay upon my return that were due and wanted to utilize my XXXX funds. I also reviewed the information and told I was to receive plastic card to use. I had not received.Due to I needing to pay my medical invoices, I called to many Trusit and XXXX numbers after searching and found Truist owned XXXX XXXX or partial ownership. Most of my calls to XXXX, employees did not provide ownership questions or contact information to account issues. Finally found a contact number after waiting 1 hour plus on each call.The lady and I stroked a conversation, after I told her about not receiving the plastic / debit cards. She clearly stated LOTs of cards were not mailed. Another call, she suggested closing the account to pay my bills. I never had an agreement on fees, etc.. My funds were not avail to pay my bills, no fault to me. Trusit should refund all fees to me & similar situations and not profit for Trusit shortcomings for charging fees like XXXX XXXX has been punished for taking advantage of people. Please see that my funds are returned. As I have called to the phone staff and she has indicated management will not reply to her about the fee charged, as Truist has called the fee with different name. I had no agreement with Trusit regarding this and Trusit taking mine and other funds. When I first opened this account the bank attempted to charge monthly service fee. Trusit has failed to produce a statement with fee deductions.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 276XX
Submitted Via: Web
Date Sent: 2024-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A