Date Received: 2023-09-28
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: This is a follow up to my most recent case that was closed : XXXX. It has been over 2 months since I have opened this inquiry and I have yet to receive my funds returned from the bank nor any response after submitting the documents they have asked for. I have emailed and called several times my contact XXXX XXXX from Truist bank with no response. Office : XXXX ; XXXX. My complaint : My Suntrust Bank account # XXXX was closed XX/XX/2019 due to " fraud '' suspicions. They refuse to send me back my balance of {$11000.00} because they need me to prove this was not fraud. It is not possible for me to do this since there was no fraud activity to begin with. I am at a dead end with this bank and I need help to resolve this issue. These funds are vital to my survival and need this returned asap.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90292
Submitted Via: Web
Date Sent: 2023-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit reporting act, this creditor has violated my rights, under 15 USC 1681 section 602 states I have a right to privacy. 15 USC 1681 section 604A section 2 it also states a consumer reporting agency can not furnish an account with out my written instruction. Under 15 USC 1666B a creditor may not treat a payment on a credit card account under an open and consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OK
Zip: 73160
Submitted Via: Web
Date Sent: 2023-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: 1. Opened a HELOC in XXXX, XXXX. Never missed a payment 2.Opened another HELOC in XXXX, same Bank ( Truist ), {$110000.00}. in XXXX. After 7 months they told us we need to pay of the remaining balance from the first loan for XXXX which they already gave us a Disbursement letter that they paid it off. We would not have accepted that if they told us we had to pay that off before we could get another loan. 3. So now they have put that on a revolving option loan and the interest keeps going up. Our loan payment from he XXXX was fixed at {$630.00} and now we have to pay XXXX was our last payment. 4. They gave us a XXXX XXXX. Acct which has XXXX and we have a line of credit for XXXX that we are supposed to be able to draw from but they have frozen both accounts. We did not create and They won/t do anything about it. My husband just had to retire due to XXXX and we are in our XXXX 's. This is just not right.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hacker got one of our vendor 's email hacked. He requested to update their ACH information via email. We did update the ACH info per their request. He followed up on an invoice the vendor has with pending with us. We tranfsered almost {$80000.00} to pay the invoice. Our bank is chase and the receiver 's ( Hacker ) bank is Truist Bank. My bank ( XXXX ) is not helping mentioning that there is no procedsure to help recovering the money bank as you authorized it to be sent. I called the receiver 's ( Hacker ) bank ( Truist Bank ) and filled a fruad claim aginst the account. I dont konw where that went.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48322
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/23 I was charged a {$36.00} overdraft fee by my bank ; Truist. My account balance was low, and I was told it was a recurring XXXX charge of {$16.00} that caused the overdraft. I was fully under the impression that my account could not be charged an overdraft fee as I was opted out of all overdraft programs. The language on the app states, " Without these options, transactions exceeding your balance will typically be declined. But, you won't be charged a fee for declined transactions. '' This was not the first time this happened, and a previous overdraft fee from XX/XX/23 was fully refunded after I called to dispute it. I was made to understand that the overdraft fee was in error. However it was regarded in their system as a " courtesy '' refund. I asked three different individuals to show me the policy that states that recurring charges are subject to overdraft fees and none of them were able to produce proof of the policy. I was told that they could not refund the fee because I was only allowed one " courtesy '' refund per 24 month period. I insisted that this was not a courtesy, but rather an unauthorized fee and still no one was willing to reverse the fee.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 28227
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: XXXX fraud protection. Debit card was skimmed and used out of state, shipping to yet another state.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: KY
Zip: 40218
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: In XX/XX/2023, I lost my job and was unable to make my payment for XXXX and XXXX. Last week I borrowed money from family members to make the payment. LightStream requested that I make the payment for XXXX, XXXX, XXXX and XXXX future payment at that time. The total payment that I was told I had to make was {$3100.00} for the XXXX months. I made that payment to get caught up and XXXX hours later I received an email that they were going to deduct the XXXX payment a second time. I called LightStream customer service on Friday and again today to try and get help because I should not have to make the same payment twice for the same month. On both occasions, the customer service representative told me that it is not their problem and that it is my problem that I am paying the payment twice Because I gave them my checking account number and agreed to be automatically debited. I tried to explain to them that I understand that it would be automatically debited every month, but since they already forced me to pay XXXX in XXXX, I shouldnt have been debited until XXXX. Again, they told me that this is my problem because they have the account number and they cant stop the payment from happening because its automated and they have no control. I am a single father of a developmentally XXXX child, and my ex-wife made that payment on my behalf because it was affecting her credit also. I can not afford to be double dipped by the bank because they claim that they cant stop automated payments because they dont have any controls in place to make that happen. I still have to pay for rent, food for my child, and daycare and schooling and medical. Not working, I paid XXXX, and my medical is exorbitant.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93561
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2023 I closed my money market account with Truist. I was then told i will be able to receive my {$1000.00} balance in 30 days. I have called numerous times after the 30 days. Each time I call Truist to speak with someone regarding my funds I am told something different. I was told I owe the bank {$11.00} ; I gave permission to have it deducted from the balance. The acct was closed in XXXX, yet Im still being charged interest. I just spoke with the bank again today was told that there is a hold on the funds. Noone can explain to me why? I just want my money from Truist that belongs to me.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29926
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-01
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2023, I sent Truist Financial Corp a payment for the minimum amount due on my balance through mail, in the form of a dividend check ; which they received XX/XX/XXXX. XX/XX/XXXX, they sent me a letter stating that I owe the entire balance of the account. On XX/XX/XXXX, I sent a debt validation letter requesting their W-9, and also DEMANDED that they return my instrument, the dividend check, or else proper authorities will partake in the matter. Their response was simply sending me a copy of every statement I supposedly have since I first started with them ; they DID NOT return my instrument as I requested in my letter. That's where I am at with this predicament.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33068
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My card was recently compromised and a charge made by XXXX that I did not authorize. Upon researching this charge I found another recurring charge going back quite some time that I can not even research for XXXX a month from XXXX which I can not even find out who they are. I disputed the charges I was allowed to with my bank given that I did not make them and cant even identify the XXXX company. They have declined to return my money. Furthermore the XXXX is a recurring charge, and Truist saw fit to give them my new debit card number so that they could continue siphoning money from my account. As a result of Truist sharing my card number this charge has once again shown on my account after I reported this very company as fraudulently charging me. They told me they could not stop the charge when it was pending and that I must fight to get my money back for their mistake once it posts on my account. How is it legal for Truist to simply say that because my card has been compromised once in the past that they will never back me again? This is essentially what the denial paperwork says. And what is the remedy for the absolutely disgusting fact that access to my account was given to a company Truist was already made aware was scamming me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 173XX
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A