Date Received: 2020-02-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I have previously written to the CFPB regarding this same issue which has yet to be resolved. The case number is XXXX. SunTrust closed my account and is holding onto {$12000.00} of my money and said on the phone today that they could hold these funds indefinitely which most certainly is illegal. I want my money sent to me via a check ASAP and if the CFPB could follow up further on this this second time around that Im complaining that would be great.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33401
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I filed a complaint yesterday and it is available by reference to complaint number XXXX. As of yesterday the problem included not only the hold on {$14000.00} of deposited funds but overdraft charges made to lower my family 's account by over {$9000.00} when we had not overdrawn our accounts and the absurd act involving the back charging one account without crediting the other. In addition, the bank had added an additional charge for {$10000.00} to record more funds being held when we had not made another {$10000.00} deposit. This put my account in the negative to the tune of {$23000.00} and my wife 's account in the negative for a sum over {$7000.00}. This morning thebans 's overdraft transactions have been reversed so my wife 's account is in a proper balance but still the bank is holding two deposits - one made in the amount of {$10000.00} 0n XX/XX/20 and another for {$4000.00} made on XX/XX/20. On my original ATM deposit receipt for the {$10000.00} deposit, the schedule for releasing my funds was stated as adding to my account {$200.00} on XX/XX/XXXX ; {$400.00} on XX/XX/XXXX ; XXXX on XX/XX/XXXX ; and finally {$5000.00} on XX/XX/XXXX. On that schedule the bank will have held half my deposit for a total of 14 days. On my account checking on line, the bank now says that it will be holding {$9000.00} until XX/XX/XXXX. Does the bank have the authority to change their commitment mid-stream and keep holding my money? I am certain that the original check has cleared the issuing bank ( XXXX ) so there is no legitimate reason to keep holding my funds. No one above the branch manager for SunTrust will talk to me about my issues. I have emailed the Executive Vice President of SunTrust, XXXX XXXX, twice but he has not responded. I need your agency to hold the bank responsible t release my funds.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30071
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/20 I deposited a check for {$10000.00} using a SunTrust ATM. On Tuesday XX/XX/20 the deposit still was not recorded in my account. So I called the corporate customer service line and they said a hold was placed on the check. I am a 35 year customer wth the bank and have never had a check held before. The bank says they allowed me access to {$200.00} on XX/XX/XXXX and that I can have access to {$400.00} more tomorrow ( XX/XX/XXXX ). Then on XX/XX/XXXX they will allow me another {$4400.00} and finally on XX/XX/XXXX I can get access to the final {$5000.00}. This is an outrageous inconvenience to me and greatly hampers my cash flow. On XX/XX/XXXX I deposited another check for {$4000.00} and discovered this morning that that check is also being held and I have no idea when those funds will be released. Also over night, in the name of " overdraft protection '' the bank charged a separate personal account for {$9300.00} putting that account also in an overdraft status. But the corresponding account being protected was not credited for that charge, In addition, the original account to which the funds had been deposited was charge another {$10000.00} for a hold though no check was deposited to be held. As a result, two of my accounts are recording deep negative balances ( though neither was in arrears when the deposits were made ). I need access to my cash and the bank is not cooperating in any way to review the reasons for their actions. I need help to get SunTrust to take care of my problem. I have emailed a senior Vice President, I have made expedited complaints and requests to have my accounts reviewed, and I have visited my branch manager three times in two days. All to no avail. Can you hep me?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30071
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-18
Issue: Getting a line of credit
Subissue:
Consumer Complaint: I have high credit scores, however Suntrust now known as Truist has denied a line of credit several times in the past. I have several accounts with this company. I applied for personal loan an was denied.I have waited for the official letter as for the reason denying the loan but never received it. I applied for a personal loan at two other companies and was accepted with no problem. This company appears to be having or showing a dislike or distrust and making or showing an unfair or biased decisions based on an what appears as discriminatory profiling. There is no reason I should ever be denied a line of credit from this company as i have banked with it for at least ten years. I have had issues with this company with apply a simple temporary credit to the me and forwards the dispute and notifies the merchant. The CFPB accepts cleverly or skillfully evasive responses from this company ; that it does not know who I am but will respond to me directly. Truist should be held accountable and made to respond to the CFPB and the CFPB should compel Truist to follow the regulations.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NC
Zip: 275XX
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-13
Issue: Problem with customer service
Subissue:
Consumer Complaint: My name is XXXX XXXX I went to sun trust bank with my tax refund check to open an account the keep the check after few days I recieve a note that the check is on hold and the close the account because I don't qualify. my question is why they still keep my check I'm NOT costumer of sun trust I need my money that is my kids money again if I don't qualify to open account why sun trust bank still hold my check. this is not professional.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33971
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A