Date Received: 2020-03-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I initiated an {$8000.00} wire transfer from my local Suntrust/Truist Branch in XXXX Fl, XXXX XXXX Branch from my checking acct XXXX on XX/XX/20. The " Pay Through Bank '' was put on by The Suntrust Rep as XXXX XXXX XXXX, XXXX. New York XXXX. The receiving Bank in XXXX later advised that the pay through bank should have been XXXX XXXX XXXX XXXX and Suntrust advised to me the funds were returned to XXXX on either XX/XX/20 or XX/XX/20. My local Suntrust Branch advises that they have been reaching out to XXXX and the {$8000.00} is " in suspense ''. I am advised by Suntrust that there is nothing I can do and have to wait. The funds were to purchase a vehicle in XXXX and the transaction has fallen apart and a {$1000.00} deposit has been forfeited. I also had monthly bills and obligations to meet and now do not have the funds to meet them.I am being put in dire financial straights and need some help on this ASAP. The Bank in XXXX was XXXX XXXX XXXX XXXX XXXX ( XXXX ) Address : XXXX XXXX XXXX, XXXX, XXXX to be deposited to XXXX XXXX Acct : XXXX. I would greatly appreciate anything you can do to get the {$8000.00} returned to my account ASAP as I am now in desperate financial straights. Thank You very much
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32828
Submitted Via: Web
Date Sent: 2020-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I received a letter from SUNTRUST, XXXX XXXX XXXX, XXXX, GA XXXX CENTER XXXX referring to " a hold during review of recent deposit ( s ) ''. I DO NOT, REPEAT, DO NOT HAVE ANY ACCOUNTS OR OTHER FINANCIAL RELATIONSHIPS WITH SUNTRUST. I sent the company a letter to the address provided stating this.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33009
Submitted Via: Web
Date Sent: 2020-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I tried to open a personal checking account online and they took my money ... BBT said the transfer didnt go thru ... but i check my debit card transfers and it show that it was deducted from my balance..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 890XX
Submitted Via: Web
Date Sent: 2020-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-02
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: XXXX I had a SunTrust bank account opened up I went inside the branch and I spoke with one of their bankers appethai my sister did not have a bank account and she had to receive some government checks contacts so my question to the bank or was how would I be able to cash my sister 's checks without her being here at the time she was very sick and she was bedridden he assured me that in gave me some forms and showed me if I filled out the forms and a power of attorney that I would be able to deposit my sister 's checks into the account totaling {$10000.00} it was two checks well the checks were sent back when I deposited them the check was sent back to the IRS and my account was closed for fraud and now I'm opened up a business account XXXX for my business and they are closing my account and I'm not able to open the account anywhere due to this fraud on my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 31907
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-03-02
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: My checking account was closed by Suntrust Bank. In XXXX of 2019, I had {$7.00} in my account and my XXXX charge of {$8.00} was taken out of my account. When XXXX charge me {$8.00} I was in the negative by $ XXXX. I spoke with the branch manger who said she could not waive the {$35.00} fee at the time because they had waive one earlier that year for me in XXXXI called customer service fora better of how I they are charging me {$110.00} 1st : ( - {$1.00} ) 2nd : overdraft fee of ( {$36.00} ) 3rd : extended overdraft fee ( {$30.00} ) 4th : maintenance fee of ( {$7.00} ) 5th : admin fee of ( {$30.00} ) 6th : who knows? Total XXXX XXXX XXXX I still don't see how they charge me {$110.00} because this only equals {$100.00}. So, not only did they take my {$7.00} they turn my $ XXXX into a {$100.00} profit. WOW!!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30274
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-02
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2020 I was informed via telephone that my business bank account with SunTrust was being closed. I asked why, I was told I would receive a letter explaining why and that any funds in the account would be mailed in a check within 10 days. Approximately a week later, I received a letter from SunTrust explaining that SunTrust had decided to end their relationship with me and again stating any funds that were in the account would be mailed to me. At the time ( in or around XX/XX/2020, I had already requested funds from the IRS be sent to my business bank account and I was not able to reverse that transaction. On XX/XX/2020 a direct deposit from the IRS was sent to my bank account and was received by SunTrust into the account that was supposed to already be closed. On XX/XX/2020 I called SunTrust to ask when I should expect to receive my check ( minus any funds that were owed to SunTrust ). I was informed that I would have to wait at least 5 days after my last transaction from XX/XX/XXXX ( which was a {$15.00} maintenance fee charged by SunTrust ) to receive a letter regarding my account being closed. I had already received this letter in mid XXXX. Then I was informed that my check would be mailed ( at some point ) after that letter, likely 10 to 20 days per the customer service representative. I would prefer to not wait another month for MY money.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30078
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I made an {$1100.00} payment to Suntrust credit card at : SUNTRUST CONSUMER LOANS XXXX XXXX XXXX XXXX MD XXXX The payment was authorized on XX/XX/2020, and the money left my account on XX/XX/XXXX. It was delivered via ACH. As of XX/XX/XXXX Suntrust has not posted my account with the payment. I suspect that they hold large payments for a longer time to gain some overnight interest. Please help/.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-28
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: The balance transfer due date was not specified on the statement leading me to believe the due date was the same as the monthly cycle date of XX/XX/2020 I paid in full prior to that date on XX/XX/2020 and they still charged me interest. SunTrust states that the balance had to be paid by XX/XX/2020 ( the statement end date ) although it did not show that on the monthly statement nor was it listed on the mobile app.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30076
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-28
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I did not give permission to charge my corporate credit card while visiting a local business while on work travel My corporate card was charged various times without my knowledge totaling {$1700.00} on XX/XX/2019 I disputed the charges after seeing them appear on my statement. Suntrust bank 's lack of communication and misunderstanding of my dispute brought them to refuse my claim. Even though my other banks had no issue with the claim. They wouldn't answer my phone calls or call me back, they would tell me one thing and send me an email stating another. Their customer service is absolutely horrendous. They basically told me there was nothing they could do for me, and are trying to force me to pay for something I did not authorize
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77632
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-27
Issue: Getting the loan
Subissue:
Consumer Complaint: I was told I was approved for a {$8000.00} loan and the guy name XXXX told me I had to get my account balance up before they could deposit the loan so at he XXXX me do was go the a store and purchase XXXX XXXX gift cards to get my availability balance up. Never thought it was a scam bc he knew all my information already
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77803
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A